Samsung Hotel Operator For The Dcs System Administrator Guide

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LOBBY PHONE SERVICE
This feature allows an administrator display keyset to bill a call from a remote
location, such as a lobby phone, to a guest’s room bill.
The guest calls from the lobby phone to the hotel operator and requests the
operator to bill an outside call to his/her room. The operator will press the RB
key placing the guest on transfer hold. The operator will then enter the guest’s
room number and receive a confirmation tone.
The operator can then access a trunk or LCR and pass the dial tone to the
guest, so that he can complete the call, or the operator can complete the call for
the guest and pass the ringback tone to him.
If the room number dialed is not occupied, an error tone will be returned along
with an error display. At this point the operator can press the TRSF key and
reconnect to the guest.
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BILLING A TELEPHONE CALL TO A
GUEST ROOM FROM ANOTHER
TELEPHONE 
(LOBBY PHONE SERVICE)
NOTE: Your  keyset  must  have  a REMOTE BILLING (RB) key to implement this
feature.
When a guest wishes to place an outside telephone call from a restricted tele-
phone such as a lobby or house phone, they must first place a call to the
operator who will then perform the following procedure:
When a guest calls and asks for a call to be billed to his/her room, ask the guest
for his/her room number.
ACTIONDISPLAY
1. Press the REMOTE BILLING (RB) keyEnter Room
and enter the room number the call isNUMBER:XXXX
to be billed to.
2. If the room is occupied you will receiveCall Billed To
this display.ROOM #:XXXX
3. You may now dial “9” and hang up
to transfer outside dial tone or you
may dial the telephone number for
the guest and hang up when you
hear ringing.
4. If the room number given is emptyError:Room XXXX
(there is no guest checked in thatIs Empty
room) you will receive an error tone
along with this display.
You can now press the TRSF key
to return to the guest and find out
the correct room number. 
						

							19
NIGHT SERVICE OPERATION
Your system is designed to have alternate modes of operation generally desig-
nated as NIGHT service. NIGHT service permits incoming calls to ring at differ-
ent locations than normal day operation.
Since it is customary, to have more than two operating modes, in the Hotel /
Motel industry, the DCS HOTEL/MOTEL software allows for three different ring-
ing modes. These ringing modes are designated as DAY, NIGHT and WEEK-
END operation.
NIGHT service may be set automatically or manually. Class of service dialing
restrictions can also be set to correspond with these modes. You may change
the NIGHT service at any time. For Automatic Night Service each mode has an
on time and off time for each day. If no automatic timer is set, you must change
modes manually.AUTOMATIC NIGHT SERVICEAutomatic Night Service is turned on and off according to the programmed on
and off times. These programmed times use the system clock as a reference,
so the system clock must be set correctly.
NOTE: Manually setting Night Service will override automatic settings.MANUAL NIGHT SERVICEThere are several methods that can be used to manually set Night Service. Two
of these methods require administrator or business keysets with programmed
NIGHT keys. The third is the single line telephone operation.
 The first method utilizes a single NIGHT key on the administrator or busi-
ness display keyset. When this key is pressed, the display will prompt you
to enter a passcode. After entering the passcode, the display will prompt
you to press the soft key that corresponds with the night service desired.
 The second method utilizes a dedicated NIGHT SERVICE key, for each of
the three ring modes, on the administrator and business keysets. You sim-
ply press the key that corresponds with the Night Service mode desired.
When this key is pressed, the display will prompt you to enter a passcode.
After entering the passcode, the display will confirm that the desired mode
is set.
20  The third method is performed by an administrator or business single line
telephone. From the single line telephone, dial the NIGHT feature access
code, enter the passcode, and dial “0” for DAY mode, “1” for NIGHT mode,
or “2” for WEEKEND mode. When properly set you will receive a confirma-
tion tone.
NOTE: A keyset with no NIGHT key programmed, may access the feature in
the same manner as a single line telephone.
WHEN USING A DISPLAY KEYSET WITH SINGLE
NIGHT KEYACTIONDISPLAY
1. Press the NIGHT key.Enter Passcode
2. Enter passcodeMake a Selection
DAY  NIGHT  WKEND
3. Press DAY DAY service
  operation
4. Press NIGHT NIGHT service
  operation
5. Press WKEND WEEKEND service
  operation
*Passcode will be provided by your service company.WHEN USING A DISPLAY KEYSET WITH
MULTIPLE NIGHT KEYSACTIONDISPLAY
1. Press the NIGHT key desired.Enter Passcode
2. Enter passcode
3. If you pressed DAY KEY DAY service
  operation
4. If you pressed NIGHT KEYNIGHT service
  operation 
						

							5. If you pressed WKEND KEY WEEKEND service
  operationWHEN USING A SINGLE LINE TELEPHONETo set night service from a business or administrator single line set:
 Dial NIGHT feature access code
 Dial passcode.
 Dial 0 for DAY OPERATION
Dial 1 for NIGHT OPERATION
Dial 2 for WEEKEND OPERATION
 Receive confirmation tone.
 Hang up.
*Passcode and feature access codes are provided by your service company.NON DISPLAY KEYSETSNon-display keysets can also manually change night service.
With a single NIGHT key:
 Press the NIGHT key and dial the passcode.
 Dial “0” for DAY mode, “1” for NIGHT mode, or “2” for WEEKEND mode. You
will receive a confirmation tone when set.
With dedicated NIGHT keys:
 Press the NIGHT key that corresponds with the desired mode.
 Dial the passcode and you will receive a confirmation tone when set.
2122
PRINTED REPORTS
PHONE BILL PRINTOUTThe Phone Bill option allows an administrator display keyset to print out the
phone bill for a specific room.
If the guest wishes to pay for phone calls seperately from the room bill, the
phone bill can be printed, and the associated call records can be deleted from
the room bill.
If the guest wishes to receive a printout for reference purposes, the phone bill
can be printed, without deleting the associated calls from the room bill.GUEST AND MEETING ROOM PRINTOUTWhen a guest or meeting room is checked out, the system will automatically
print out the associated room bill. When a check out is completed, the room bill
records are automatically deleted from the system memory.
A printout, for reference purposes, can also be printed out, without deleting the
room bill records from the system memory.
There are two methods that an administrator display keyset can use to request
these printouts. These are via the CHECK OUT feature key and HOTEL feature
key.ROOM STATUS PRINTOUTRoom Status Reports can be requested by the administrator display keyset.
Please see the Room Status Review section.WAKE UP CALL ACTIVITY PRINTOUTWake Up Call Activity Reports, for guest rooms, can be requested by the
administrator’s display keyset. Please see the Wake Up Call section. 
						

							23PRINTING A PHONE BILL FOR A
ROOMACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press PHONE BILL.Stat  Out   Bill
3. Enter the room number.Enter Room
Number:XXXX
Print Phone Bill
&SAVE   EXIT  &CLR
4. Pressing the PRINT&SAVE key
will print out the current telephone
charges for the selected room and
will maintain the charges as part
of the room bill.
5. Pressing the EXIT key will return
your keyset to idle without
printing anything.
6. Pressing the BILL &CLR key will
print out the telephone charges
for the selected room and delete
the current charges from the room
bill.
PRINTING A GUEST OR MEETING
ROOM BILLACTIONDISPLAY
1. Press the CHECK OUT key.Enter Room
NUMBER:
2. Enter the room number.Check Out Room
 YES   HOLD   PRINT
3. Pressing the YES key will print out
the room bill and set the room
status to NEEDS CLEANING.
4. Pressing the HOLD key will set
the room status to hold.
5. Pressing the PRINT key will print
out the current room bill without
checking out the room or changing
the room status.
                  OR
6. Press the HOTEL key and thenRoom Check Phone
press CHECK OUT.Stat  Out  Bill
7. Enter the room number andEnter Room
follow the above procedure.NUMBER:
Check Out Room
 YES HOLD PRINT
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ROOM STATUS REVIEW
An administrator keyset can view the room status condition of guest and meet-
ing rooms. Room status can be viewed on an individual room basis, or by all
rooms in any of the five possible status conditions or all rooms in all conditions
at once.
The five room status conditions are: Available, Occupied, Needs Cleaning, Needs
Maintenance, and Hold.VIEWING AND CHANGING THE
STATUS OF A ROOMAdministrator display keysets can view the status of individual rooms. During
this procedure the administrator has the option to change the status of the
individual room.
For check in purposes, Available and Occupied rooms can also be viewed dur-
ing this procedure.USING THE  CONSOLE TO VIEW  ROOM
STATUSAn administrator phone, with a 64 button console attached, may temporarily
view the status of stations.
When requesting room status view, all stations in the desired status will display
on the 64 Button Console. These rooms will be displayed by their associated
LEDs being lit steady red.
These LEDs will remain lit until the ANS/RLS button is pressed or the predeter-
mined timer expires.
NOTE: Occupied room display includes all rooms with a guest checked in, re-
gardless of Cleaning or Hold Status (an occupied room, in Needs Cleaning sta-
tus will be displayed in both Occupied and Needs Cleaning displays).
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PRINTING A ROOM STATUS REPORTAn administrator display keyset can request a printout to view the status of
guest and meeting rooms. There are five different room status conditions that a
room may be in. A printout of stations, in each of the five room status condi-
tions, may be requested.
A printout of all rooms in all conditions may also be requested.
NOTE: Occupied room printout includes all rooms with a guest checked in,
regardless of Cleaning or Hold Status (an occupied room, in Needs Cleaning
status will printout in both the Occupied and the Needs Cleaning reports). 
						

							VIEWING AND CHANGING THE
STATUS OF A ROOMACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press the ROOM STAT soft keyEnter Room:XXXX
and enter the room numberAVAIL RPT OCCUP
3. Your display will show the currentRoom Number:XXXX
status of the selected room.OCCUPIED
4. You may change the status of theRoom Number:XXXX
selected room by pressing the rightAVAILABLE
soft key and then scrolling through
the list by using the VOLUME UP Room Number:XXXX
and DOWN keys.NEEDS CLEANING
When you get to the desired new
room status, pressing the rightRoom Number:XXXX
soft key will return confirmationNEED MAINTENANCE
tone and change room status.
Room Number:XXXX
HOLD
ROOM STATUS DEFINITIONS
AVAILABLE: This indicates that the room is ready to have a guest checked
into it.
OCCUPIED: This indicates that the room has a guest checked into it.
NEEDS CLEANING: This indicates that the room needs to be cleaned.
NEEDS MAINTENANCE: This indicates that the room needs to have main-
tenance performed on it.
HOLD: This indicates that the room is being held pending a late check out.
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USING THE  CONSOLE TO VIEW  ROOM
STATUSIf your keyset has a room status view key and is equipped with one or two
consoles programmed with DSS/BLF keys for each of  the rooms, you can view
the status of all programmed rooms on the console.
Press the Room Status View (RSV) key and dial the type of room status you
want to check from the list below.
T I G I DSU T A T SNO I T P I R C S E D0
E L B A L I A V A
N I K C E H C O T T S E U G A R O F Y D A E R S I M O O R
1DE I P U C C OM O O R E H T O T N I D E K C E H C S I T S E U G A
2
G N I N A E L C S D E E N
D E N A E L C E B O T S D E E N M O O R
3EC N A N E T N I A M S D E E NEC N A N E T N I A M S E R I U Q E R M O O R
4
D L O H
D L E H G N I E B S I M O O R
When the digit is dialed all stations having that status will light steady red on the
console and all other LEDs will be off. In addition the LEDs will continue to show
the room status until either the timer expires or another RSV type has been
entered, or the ANS/RLS is pressed. Please note that the Occupied Status will
show all rooms that have a guest checked into them regardless of the rooms
cleaning status or hold status.
For systems with one touch room status feature access:
Press the RSV key associated with the room status type you wish to view. All
stations having that status will light steady red on the console, and all other
LEDs will be off. The LEDs will continue to show the room status until either the
timer expires or ANS/RLS is pressed. ANS/RLS must be pressed before the
next room status type can be displayed. 
						

							PRINTING A ROOM STATUS REPORTACTIONDISPLAY
1. Press the HOTEL key.Room Check Phone
2. Press ROOM STAT.Stat  Out  Bill
3. Press the RPT key.Enter Room:XXXX
AVAIL RPT OCCUP
4. Select the type of report you wantPrint Report
by using the SCROLL key to cycleCLEAN        MAINT➔
through the various reports.
5. When the status type that you wishPrint Report
to print out is displayed, press theAVAIL        OCCUP➔
associated soft key to generate the
report.Print Report
HOLD   ALL   EXIT➔
6. Pressing the AVAIL key will print a
report of all rooms that are ready to
have guests checked into them.
7. Pressing OCCUP key will print a
report of all rooms that have guests
checked into them.
8. Pressing the CLEAN key will print a
report of all the rooms that need to
be cleaned.
9. Pressing the MAINT key will print a
report of all the rooms that need to
have maintenance performed on them.
10. Pressing the HOLD key will print a
report of all the rooms that are
being held for later check out.
11. Pressing the ALL key will print out
a report showing the status of all
rooms.
12. Pressing the EXIT key will return your
keyset to idle without generating any
repor ts.
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Scroll KeyScroll Key
MAID SERVICE
Housekeeping and maintenance personnel can also update the status of a
room. When a room is checked out or reaches the automatic daily update
timer, the room status is changed to NEEDS CLEANING. After cleaning the
room, the housekeeper dials the HOTEL feature access code, followed by
his/her staff ID code and the proper activity code (see table below). This will
update the room status (if the room was checked out the status will be
updated to AVAILABLE, if the room still has a guest checked into it, the
status will be updated to OCCUPIED). Maintenance personnel would utilize
this feature in a similar manner. The table below indicates the activity codes
and their associated activities.

   
       	

        	 
       	 	 
       	 	 
     
           	 	 
        	 	 
USER INSTRUCTIONS
1. Lift handset and receive dial tone.
2. Dial the HOTEL feature access code ______________.
3. Dial your staff ID code.
4. Dial the associated activity code from the above list.
5. Receive confirmation tone and hang up.
TEAR HERE 
						

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WAKE UP CALLS
Wake up calls can be set by either an administrator display keyset or the guest
room phone.
The administrator display keyset can utilize the WAKEUP key and follow the
LCD instructions.
A guest room or non display keyset can set a wake up call by dialing the
WAKEUP system access code (51) and  the four digit military time for the wake
up call.
To change a wake up time, simply enter the new wake up call time. This will
override the original setting.
NOTE: Only an administrator display keyset can cancel a wake up call.WAKE UP ACTIVITY REPORTAn administrator display keyset can request a printout of all wake up informa-
tion, since the room was checked in. The information included in this printout is:
wake up calls set, answered wake up calls, unanswered wake up calls, and
cancelled wake up calls (this information is also included in the room bill).
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SETTING A WAKE UP CALLIf your keyset is programmed with a WAKEUP key you can use this key to enter
a WAKE UP time for a guest room, clear a previously set wake up time or print
out a list of wake up calls to a guest room since that guest checked in.
ACTIONDISPLAY
1. To set a wake up call for a guestWake Up Call
room. Press the WAKEUP key andPRINT SET CANCEL
select SET.
2. Enter the guest room number.Enter Room
Number:XXXX
3. Enter the time and select AM or PM.Enter Wake Time
HH:MM   AM   PM
XXXX Wake  HH:MM_
YES   CLEAR   EXIT
4. If the time shown is correct press
YES to set the wake up call.
5. If the time shown is incorrect press
the CLEAR key and re-enter the time.
6. If you want to exit without setting
the wake up call press the EXIT key
and this will return you to idle.
NOTE: Wake up calls use the system clock as a reference, so the system clock
must be set correctly.SETTING A WAKE UP CALL FROM A
GUEST ROOM
 Lift handset and receive dial tone.
 Dial 51 (Wake Up feature access code).
 Enter 4 digit military time for the wake up call.
 Receive confirmation tone and hang up. 
						

							CANCELLING A WAKE UP CALLACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select CANCEL.PRINT SET CANCEL
2. Enter the room number.Enter Room
NUMBER:XXXX
Room:XXXX Wakeup
CANCEL      EXIT
3. The display will confirm the room
number as shown. Pressing CANCEL
will cancel a wake up call set for this
room.
4. Pressing EXIT will return your
keyset to IDLE and take no action
regarding the wake up calls.
NOTE: Only an administrator keyset can cancel a wakeup call.
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PRINTING A WAKE UP REPORT FOR A
GUEST ROOMACTIONDISPLAY
1. Press the WAKEUP key andWake Up Call
select PRINT.PRINT SET CANCEL
2. Enter the guest room number.Enter Room
NUMBER:XXXX
3. The display will confirm the roomRoom:XXXX Wakeup
number to you.PRINT       EXIT
4. If the PRINT key is pressed a report
of all wake up activity for the selected
guest room, since the current guest
checked in will be printed.
5. If the EXIT key is pressed your keyset
will return to IDLE and no report will
print.
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