Samsung Hotel Operator For The Dcs System Administrator Guide

for the DCS System
S
YSTEM
 A
DMINISTRATOR
 G
UIDE   

TABLE OF CONTENTS
ABOUT THIS  BOOK
..........................................................  1
CHECK IN / CHECK OUT
..............................................  2
Checking in a guest when you know an available room number ......  3
Checking in a guest when you don’t know
an available room number .............................................................  5
Entering room names from your keyset ............................................. 7
Checking a guest out of a room using the Check Out key...

1
ABOUT THIS  BOOK
This book contains instructions for the special Hotel / Motel features contained
in your telephone system software. These features will generally be used by a
front desk clerk to manage check in, check out, and various other room use
related functions and by other employees to bill items to a room.
A copy of this guide should be kept in close proximity to any keyset that will be
using some or all of these features as it will be a useful reference and staff
training tool.
CHECK IN /...

CHECKING IN A GUEST WHEN YOU
KNOW AN AVAILABLE ROOM NUMBERACTIONDISPLAY
1. Press CHECK IN key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter your Staff ID CODE.Enter Staff Code
XXXX
3. Enter the item code for theEnter Item Code
room (billing code).XX
4. Enter the nightly room rate (Item Cost)Enter Item Cost
you must enter 5 digits.XXX.XX
5. Press ACCEPT if the information in theRm:XXXX $XXX.XX
display is correct or press CHANGE ifACCEPT    CHANGE
the information is incorrect.
6. If the guest...

CHECKING IN A GUEST WHEN YOU
DON’T KNOW AN AVAILABLE ROOM
NUMBERACTIONDISPLAY
1. Press HOTEL key.Room Check Phone
Stat  Out   Bill
2. Press ROOM STATUS.Enter Room:XXXX
AVAIL RPT OCCUP
3. Press AVAIL.Smoking Room?
YES           NO
4. Select room type, first available209
room is displayed.CHECK IN    EXIT
5. Scroll through the available rooms215
using the VOL UP and DOWN keysCHECK IN    EXIT
and select the desired room by
pressing the CHECK IN soft key.
6. Enter your Staff ID CODE.Enter Staff Code
XXXX
7....

ENTERING ROOM NAMES FROM YOUR
KEYSETYou can assign an 11 character name to your guest room. This allows you to call
the guests by using the directory dial feature. You can enter a guest’s name
during the check in procedure or use the following procedure:
To program a room name:
„Enter customer level programming.
„Press TRSF and then dial 104.
„Write the name of your guest using the dial pad keys. Each press of a
key selects a character. Pressing the NEXT key moves the cursor to the
next position. For...

CHECKING A GUEST OUT OF A ROOM
USING THE  HOTEL  KEYACTIONDISPLAY
1. Press HOTEL key.Room Check Phone
Stat  Out  Bill
2. Press CHECK OUT.Enter Room
NUMBER:
3. Enter room number.
Check Out Room?
YES  HOLD  PRINT
4. Press YES to check the guest out
and print a room bill.
5. Press HOLD to hold the room for
late check out.
6. Press PRINT to print a copy of the
room bill but not check the guest
out.
NOTES:
1. While a room is in HOLD status, room charge will not increment, while other
guest room related...

11ADDING CREDIT TO A ROOMACTIONDISPLAY
1. Press the CREDIT key and enterEnter Room
the room number.NUMBER:XXXX
2. Enter the Staff ID CODE.Enter Staff Code
XXXX
3. Select ROOM.Add credit to
ROOM       PHONE
4. Enter the amount to be credited.Credit Room XXXX
$XXX.XX
5. Press ACCEPT if the amount shownRm:XXXX  $XXX.XX
is correct.ACCEPT     CHANGE
6. If the amount is incorrect press CHANGE
and enter the correct amount.
12
ADDING TELEPHONE  CREDIT TO  A
ROOMACTIONDISPLAY
1. Press the CREDIT key and...

13
GUEST SERVICES BILLING
A billable item or service may be added to a guest’s room bill by either a display
keyset or a single line telephone.
A display keyset can utilize the BILL feature key and follow the LCD instruc-
tions. A single line telephone can add an item or service charge, by dialing the
BILL feature access code, and following the SLT billing procedures.
Charges for items or services may also be reduced or deleted from a guest’s
room bill. Only an administrator display keyset can reduce or...

SINGLE LINE TELEPHONE BILLING
INSTRUCTIONSTo bill an item to a room from a Single Line Telephone:
 Lift the handset and receive dial tone.
 Dial the BILL feature access code ____________.
 Dial the room number to be billed.
 Dial your staff ID CODE.
 Dial the item code.
 Enter the cost (in five digit format)
Example: 01500 = $15.00
 Receive confirmation tone and hang up.
15
DELETING OR REDUCING A CHARGE
ON A ROOM BILLACTIONDISPLAY
1. Press the BILL key and selectService Charge
DELETE.ADD...