Samsung Dcs 50si General Description Manual

							

4.1.18
TOLL RESTRICTION
There are 250 allow and 250 deny entries of 11 digits each. Each of these entries
can apply to dialing classes B, C, D , E, F and G. Expensive 976, 1-900, 411 and
operator-assisted calls, as well as specific area and office codes, can be allowed or
denied on a per-class basis. Class A stations have no dialing restrictions and Class
H stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialing
class and a night dialing class.
SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone
company features such as CID blocking (*67) or call waiting disable (*70) without
interference to toll restriction or LCR. The Special Code table allows use of these
custom calling features on a per call basis.
TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s
toll restriction class. In addition, users may make calls from a toll restricted station
by using the walking class of service or authorization code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local
telephone company requirements.
TRANSFER
System operation permits station users to transfer calls to other stations in the
system. Transfers can be screened, unscreened or camped-on to a busy station.
TRUNK GROUPS (11)
Outside lines can be grouped for easy access by dialing a code or pressing a
button. There are 11 trunk groups available. Access codes are 9 and 80–89.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is used whenever the user expects to have more ringing calls than people to
answer them. It prevents callers from receiving busy signals or lengthy delays be-
fore answering. Callers reaching a busy station group are held in queue for an
available agent. First and second announcements reassure the caller until an agent
becomes free. Up to five separate UCD groups can be created. Programmable
automatic logout removes a station from the group if a call is placed to an unat-
tended station, thus preventing unanswered calls. A wrap-up timer prevents calls
to a station for a programmable period of time to allow the agent to finish up work
associated with the call.
NOTE: Requires optional hardware and/or software. Ask your dealer for details. 
						

							

4.1.19
MAXIMUM OF FIVE GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily
diverted to an announcement device and then placed back in the queue. A wrap-up
timer will allow agents to complete paperwork before receiving the next UCD call.
CALL STATISTICS
UCD supervisor positions using a display keyset can monitor the number of calls in
queue, the time that the oldest caller has been waiting, the total number of calls
received for the current day and the average time a caller waits to be answered.
AGENT STATISTICS
UCD supervisor positions using a display keyset can monitor the number of agents
in a group and how many agents are currently logged in. Each station’s status can
be reviewed for the number of calls answered and the average call length of the
current day.
GROUP SUPERVISORS
Multiple supervisors can be assigned to each group or one station can be given
supervisor status for multiple groups. The group supervisor (using a display keyset)
can add and delete agents in real time from the group to handle the workload.
PRINTED REPORTS
Agent supervisors may run printed reports to a customer-provided printer, showing
the data available on the supervisor displays.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
VOICE MAIL INTEGRATION
The DCS 50si system uses DTMF tones (inband signaling) to communicate with
any compatible voice mail system. Stations can call forward to a voice mail system.
When answered, the system will send DTMF tones routing the caller directly to the
called station user’s mailbox. Keyset users can press one button to retrieve mes-
sages from the voice mail system. A Voice Mail Transfer key permits keyset users
to easily transfer a caller directly to an individual voicemail box without navigating
through menus.
NOTE: Although most voice mail systems will work with the DCS 50si, the system
data has default values set to work with the Starmail Voice Processing System.
They may need to be changed if you are using another system. 
						

							

4.1.20
WALKING CLASS OF SERVICE
This feature allows users to make calls or use features from a station that is re-
stricted. The users may either use the WCOS feature code or the authorization
code feature. Both methods change the class of service to correspond with the
station passcode or authorization code that is dialed. After the call is completed,
the station returns to its programmed class of service. 
						

							

4.2.1
STATION FEATURES
ADD-ON MODULEON-HOOK DIALING
APPOINTMENT REMINDERPROGRAMMABLE KEYS
AUTOMATIC HOLDPROGRAMMED STATION MESSAGES
AUTOMATIC PRIVACYPROTECTION FROM BARGE-IN
BACKGROUND MUSICPULLOUT DIRECTORY TRAY
BUSY STATION CALLBACKPULSE TO TONE SWITCH OVER
BUSY STATION INDICATIONS (BLF)REDIAL
CALL FORWARDINGAUTO RETRY
CALL PICKUPLAST NUMBER
DIAL BY NAMESAVE NUMBER
DIRECT STATION SELECTION (DSS)REMOTE HOLD
DO NOT DISTURB (PROGRAMMABLE)RING MODES
DOOR LOCK RELEASEAUTO ANSWER
EXCLUSIVE HOLDRING—EIGHT TONE CHOICES
GROUP LISTENINGVOICE ANNOUNCE
HEADSET OPERATIONRINGING PREFERENCE
HEARING AID COMPATIBLESPEAKERPHONE
LINE QUEUING WITH CALLBACKSTATION LOCK
LINE SKIPPINGTRI-COLORED LIGHTS
VOLUME SETTINGSMESSAGE WAITING LIGHT/INDICATION
HANDSETMUTE MICROPHONE/HANDSET
BGMOFF-HOOK RINGING
RINGINGOFF-HOOK VOICE ANNOUNCE (STANDARD)
PAGINGOFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
SPEAKERONE TIME DO NOT DISTURB
OFF-HOOK RINGONE TOUCH DIALING KEYS
WALL-MOUNTABLE KEYSETS
†
Requires optional hardware and/or software. Ask your dealer for details.\
4.2 STATION FEATURE DESCRIPTIONS
ADD-ON MODULE
The add-on module (AOM) adds to the capability of any keyset or can be\
 used by 
itself whenever a handset and dial pad are not desired. The 32 programma\
ble
buttons can be used for feature keys, DSS/BLF keys or one touch speed di\
al but-
tons.
APPOINTMENT REMINDER
Keysets with an alarm key can be used like an alarm clock. When programm\
ed for
a specific time, the keyset will sound a distinctive ring to remind the \
user of meet-
ings or appointments. Alarms can be set for  “today only ” or for every day at the
same time. Up to three alarms may be set at each keyset. Display keysets\
 can also
show a programmed message when the alarm rings. 
						

							

4.2.2
AUTOMATIC HOLD
Station users can enable or disable automatic hold at their keysets. While a user is
engaged on an outside (C.O.) call, pressing another trunk key, route key or CALL
button automatically puts the call on hold when this feature is enabled. Pressing
TRSF, CONFERENCE, PAGE or a DSS key will always automatically place the call
on hold. This type of automatic hold is not a user-selectable option.
AUTOMATIC PRIVACY
All conversations on outside lines and intercom calls are automatically private. The
privacy feature can be turned off on a per-line basis.
BACKGROUND MUSIC
When customer-provided music sources are connected, each keyset user may
listen to background music. The HOLD button turns BGM on or off and the volume
is controlled by the volume control keys. Once source is located in the KSU. A
second source is located on the optional SMISC card.
BUSY STATION CALLBACK
When reaching a busy station, callers may request a callback by pressing one
button or dialing a code. The system rings the caller back when that station be-
comes idle (a system-wide maximum of 100 callbacks are allowed at one time
including busy station and busy trunk).
BUSY STATION INDICATIONS (BLF)
DSS/BLF keys may be assigned to any keyset or add-on module. These buttons
will be off when the station is idle, light red when that station is in use and flash
distinctively when that station is in the DND mode.
CALL FORWARDING
Station users can forward internal and outside calls to other destinations immedi-
ately (Forward All), when busy (Forward Busy) or if not answered in a program-
mable number of seconds (Forward No Answer). These forward destinations can
all be different. Once a destination has been programmed, it can be turned on and
off with a programmable key. Forward All takes priority over Busy and No Answer
conditions.
In addition to the three usual methods of forwarding described above, a fourth
option called Follow Me is available. This option allows a station user to set a
Forward All condition from his/her station to another station while at the remote
station. To display the Follow Me condition, the TRSF key lights steady red at the
station that is forwarded. The TRSF key also lights if Forward All is set and no key
is programmed for Forward All.
Keyset users can be given an external call forward button to forward their calls to
an external phone number. Each outside line may be programmed to either follow 
						

							

4.2.3
or ignore station call forwarding. A per-station option controls whether\
 internal calls 
forward to voice mail or not. Single line telephones must have the syste\
m adminis-
trator program this feature for them.
CALL PICKUP
With directed call pickup, a user can answer calls ringing at any statio\
n by dialing a
code plus that extension number. The group pickup feature allows the user to an-
swer any call ringing within a pickup group. Pickup keys may be customiz\
ed with
extenders to allow pickup from a specific station or pickup group. The D\
CS 50si
has 20 programmable pickup groups.
DIAL BY NAME
Each system and personal speed dial number can have an associated direct\
ory
name. A speed dial number can be selected by scrolling alphabetically th\
rough the
directory name list. This on-line “directory ” allows the user to look up and dial num-
bers in seconds.
DIRECT STATION SELECTION (DSS)
Programmable keys can be assigned as DSS keys and associated with extens\
ion
numbers. Users press these keys to call or transfer calls to the assigne\
d stations.
DO NOT DISTURB (PROGRAMMABLE)
The Do Not Disturb (DND) feature is used to stop all calls to a statio\
n. System
programming can allow or deny use of the DND feature for each station. P\
arties
calling a station in DND will receive reorder tone. When in DND mode, ca\
lls may be
forwarded to another destination.  See Forward DND option. A keyset without a
DND button can activate DND via the feature access code. The ANS/RLS key\
 will
flash at 112 ipm (rapidly) when DND is set. There is a programmable option to al\
low
a C.O. line to override DND at its ring destination if that destination \
is a single
station.
DOOR LOCK RELEASE
Stations programmed to receive calls from a door phone can dial a code t\
o activate
a contact closure for control of a customer-provided electronic door loc\
k.
EXCLUSIVE HOLD
Pressing HOLD twice will hold a call exclusively at a station so no othe\
r station can
pick up that call. Intercom calls are automatically placed on exclusive \
hold.
GROUP LISTENING
This feature allows users to turn on the speaker while using the handset\
. It allows 
a group of people to listen to the distant party over the speaker withou\
t the micro- 
phone turned on.
HEADSET OPERATION
Every keyset can be programmed to allow the use of a headset. In the hea\
dset 
mode, the hookswitch is disabled and the ANS/RLS key is used to answer a\
nd 
						

							

release calls. Keyset users may turn headset operation ON/OFF by keyset pro-
gramming or more easily by pressing the headset ON/OFF key. The headset key
lights steady red when the keyset is in headset mode. The ANS/RLS key lights if
headset mode is activated by keyset programming only.
HEARING AID COMPATIBLE
All DCS keysets are hearing aid compatible as required by Part 68 of the FCC
requirements.
LINE QUEUING WITH CALLBACK
When the desired outside line is busy, the user can press the CALLBACK key or
dial the access code to place his/her station in a queue. The user will be called
back when the line is available (a maximum of 100 callbacks are allowed system-
wide at one time including busy station and busy trunk).
LINE SKIPPING
When the user is talking on an outside line and the automatic hold feature is turned
off, he/she may press an idle line key and skip to that line without causing the
previous call to go on hold.
MESSAGE WAITING LIGHT/INDICATION
When a message indication is left at a keyset, the MESSAGE button will slowly
flash red. Single line telephones will receive a distinctive dial tone to notify them
that a message is waiting. Message waiting indications can be left for any station or
group of stations.
MUTE MICROPHONE/HANDSET
Any keyset user can mute the keyset’s handset transmitter by pressing the MUTE
key. In addition, keyset users can also mute the keyset microphone while the keyset
is in speakerphone mode.
OFF-HOOK RINGING
When a keyset is in use, the system will provide an off-hook ring signal to indicate
that another call is waiting. The ring signal is a single ring repeated. The interval is
controlled by a system-wide timer. Single line stations will receive a tone burst
through the handset receiver instead of a ring.
OFF-HOOK VOICE ANNOUNCE (STANDARD)
Keysets may receive a voice announcement while on another call. The calling sta-
tion must have an OHVA key. When transferring a call to a busy keyset or while
listening to busy signal, the station user can press the OHVA key to make an OHVA
call to the busy keyset. If the called keyset is in the DND mode, it cannot receive
OHVA calls.
4.2.4 
						

							

4.2.5
OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)
A keyset associated with an add-on module (AOM) may receive an executive off-
hook voice announcement while on another call. The called keyset user may reply
handsfree without interrupting the call in progress. Only keysets with an off-hook
voice announce button (OHVA) can off-hook voice announce to keysets with AOMs.
ONE TIME DO NOT DISTURB
The Do Not Disturb (One Time) feature is used to stop all calls to a station when the
user is on an outside line and does not want to be disturbed for the duration of the
call. Upon completion of the call, DND is canceled and the station is returned to
normal service. This feature requires a programmed button.
ONE TOUCH DIALING KEYS
Frequently used speed numbers can be assigned to one touch dialing keys for fast
accurate dialing.
ON-HOOK DIALING
Any keyset user can originate calls without lifting the handset. When the called party
answers, the user may speak into the microphone or lift the handset for more privacy.
PROGRAMMABLE KEYS
LCD 24B and STD 24B keysets have 24 programmable keys and LCD 12B and
Basic 12B keysets have 12. Each key can be programmed for more than 25 differ-
ent uses to personalize each phone. Examples of keys include individual outside
line, individual station, group of lines, group of stations and one touch speed dial
buttons. Using these keys eliminates dialing access codes.
The following feature keys have extenders that make them more specific: SPEED
DIAL, SUPERVISOR, PAGE, DSS, DIRECTED PICKUP, GROUP PICKUP, DOOR
PHONE, BOSS, PROGRAMMED MESSAGE, IN AND OUT OF GROUP, FOR-
WARD and VOICE MAIL TRANSFER. The extender can be a station, a group or
another identifying number.
PROGRAMMED STATION MESSAGES
Any station may select one of twenty messages to be displayed at a calling party’s
keyset. Ten messages are factory-programmed and the remaining ten can be cus-
tomized by the system administrator (16 characters maximum).
NOTE: The calling party must have a display keyset to view these messages.
PROTECTION FROM BARGE-IN
Each station can be programmed as secure or not secure. Secure stations cannot
be barged-in on. A station that is not secure cannot be barged-in on when talking to
a secure station. 
						

							

PULLOUT DIRECTORY TRAY
A pullout directory tray is conveniently located beneath all keysets. It is used to
record station directory names and speed dial numbers.
PULSE TO TONE SWITCHOVER
When dialing a number on a dial pulse network, a station user can dial # and the
DCS system will begin to send DTMF.
REDIAL
There are three types of external redial available to all station users. Each type can
redial up to a maximum of 18 digits.

AUTO RETRY—When an outside number is dialed and a busy signal is received,
the auto retry feature can be used to reserve the outside line and automatically
redial the number for a programmable number of attempts.

LAST NUMBER—The most recently dialed number on a C.O. line is saved and
may be redialed by pressing the redial key or dialing the LNR access code.

SAVE NUMBER—Any number dialed on a C.O. line may be saved for redial at
a later time.
REMOTE HOLD
When you wish to place a call on hold at another station, press TRSF and dial the
station number (or press the appropriate DSS key). Press the HOLD key. This will
place the call on system hold on an available CALL button or Line Key at the
remote station.
RING MODES
Each keyset user can select one of three distinct ways to receive intercom calls.
The phone can automatically answer on the speakerphone, voice announce through
the speaker or receive ringing. When the ring mode is selected, keyset users can
choose one of eight distinct ring tones. Forced Auto Answer is invoked by the
calling station and is controlled by the calling station’s class of service.
RINGING PREFERENCE
Lifting the handset or pressing the speaker button automatically answers a call
ringing at the keyset. Using this method, users are assured of answering the oldest
call first. When ringing preference is turned off, the user must press the flashing
button to answer. Users may answer ringing lines in any order by pressing the
flashing button.
SPEAKERPHONE
LCD 24B, STD 24B, LCD 12B and Basic 12B keysets have a built-in speakerphone.
The speakerphone enables calls to be made and received without the use of the
handset.
4.2.6 
						

							

4.2.7
STATION LOCK
With a programmable personal station passcode, any keyset can be locked and
unlocked. A locked keyset cannot be used to make or receive calls.
TRI-COLORED LIGHTS
LCD 24B and STD 24B keysets have 16 keys equipped for tri-colored LED indica-
tions (green, red and amber). LCD 12B and Basic 12B models have six of these
keys. To avoid confusion, your calls always light green, other calls show red and
recalls light amber.
VOLUME SETTINGS
Each keyset user may separately adjust the volume of the ringer, speaker, handset
receiver, background music, page announcement and off-hook ring tone.
WALL-MOUNTABLE KEYSETS
Each keyset, add on module and 64 button module can be wall mounted by revers-
ing the base wedge. The newest base wedge may not fit all wall mounting sce-
narios so in these cases the original wall mount/base wedge unit should be used.