Samsung Dcs 50si General Description Manual

							CONTENTS
SYSTEM TONES
3.3
Ringback Tone—Indicates the station you dialed is ringing.
Busy Tone—Indicates the station you dialed is busy.
DND/No More Calls Tone—Fast busy tone indicates the station you
dialed is in the Do Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—Indicates your call is being held and you can
dial another party.
Confirmation Tone—Very short beeps followed by dial tone indicate you
have correctly set or canceled a system feature.
Error Tone—A distinctive two level beeping tone indicates you have
done something incorrectly. Try again.
RINGBACK TONE—1000 ms ON/3000 ms OFF
BUSY TONE—500 ms ON/500 ms OFF
DND/NO MORE CALLS TONE—250 ms ON/250 ms OFF
TRANSFER/CONF TONE—100 ms ON/100 ms OFF
CONFIRMATION TONE—50 ms ON/50 ms OFF
ERROR TONE—50 ms of tone 1/50 ms of tone 2
CONTINUOUS
CONTINUOUS
FOR TEN SECONDS
CONTINUOUS
FOR ONE SECOND
(programmable)
FOR THREE SECONDS
Intercom Dial Tone—A steady tone that indicates you can begin dialing.
DIAL TONE
CONTINUOUS 
						

							
3.6KEYSET LED INDICATIONS
CONDITION LED COLOR LED ON LED OFF
LINE IDLE OFF – OFF
LINE IN USE RED/GREEN STEADY –
RECALL AMBER 500 ms 500 ms
CALL ON HOLD RED/GREEN 500 ms 500 ms
RINGING C.O. CALL GREEN 100 ms 100 ms
RINGING INTERNAL CALL GREEN 100 ms 100 ms
DND INDICATION RED 112 IPM for 500 ms 500 ms
3.7ARESERVE POWER DURATION ESTIMATES (in minutes)*
     NO. OF UPS CAPACITY IN VOLT AMPS
 STATIONS250 400 450 600 900 1250 2000
4 65 160 200 245 360 490 930
8 45 110 135 160 240 320 625
12 40 90 115 140 200 280 535
16 30 75 90 110 160 220 415
24 25 50 70 85 120 175 380
32 20 45 60 75 100 150 330
40 15 35 50 60 80 125 275
*These are approximate values based on an idle system. The greater the C.O. line activity
on the system, the lower these readings will become. In addition, specific UPS devices,
due to their internal construction, can have greater or lesser values.
3.4 
						

							
3.7BRESERVE POWER DURATION ESTIMATES
     NO. OF
 STATIONS WITHOUT CADENCE WITH CADENCE
8 83 Hours 57 Hours
16 49 Hours 39 Hours
24 35 Hours 29 Hours
32 27 Hours 23 Hours
40 22 Hours       –
The table above gives estimated system hold up times for a 50si system. These times are
based on an idle system equipped with a fully charged 40 Amp Hour / 48 Volt battery pack.
The hold up times stated above are approximate and will be reduced the busier the sys-
tem becomes. In addition different battery types and configurations will also affect the
hold up times.
3.5 
						

							
PART 4. FEATURES
SYSTEM FEATURES
4.1.1
Account Code EntryForcedVoluntaryAll Call Voice PageAttention ToneAuthorization CodesForcedVoluntaryAuto Attendant†
Automatic HoldBackground MusicCaller Identification†
Name/Number DisplayNext CallSave CIDStore CIDInquire Park/HoldCID Review ListInvestigateAbandon Call List (50)CID on SMDRNumber to Name Translation (350)Call ForwardingAll CallsBusyForward DNDNo AnswerBusy/No AnswerFollow MeExternalTo Voice MailCall HoldExclusiveSystemRemoteCall Park and PageCall PickupDirectedGroups (20)Call Waiting/Camp-OnCentrex/PBX UseChain DialingClass of ServiceCommon Bell ControlConferenceAdd On (5 Party)UnsupervisedComputer Telephony Integration (CTI)TAPITSAPICTI System LinkCustomer Set RelocationData SecurityDatabase PrintoutDialed Number Identification Service (DNIS)Direct In Lines
Direct Inward Dialing (DID)DID (Use E&M Trunk)Day/Night RoutingBusy or Camp-On OptionDirect Inward System Access (DISA)Direct Trunk SelectionDirectory NamesDISA SecurityDistinctive RingingDoor Lock Release (Programmable)Door PhonesDoor Phone Night RingE & M Tie Lines (Copper)Executive Barge-In (Override)Station or TrunkWith/Without Warning ToneExecutive/Secretary PoolingExternal Music InterfacesExternal Page InterfacesFlash Key OperationFlexible RingingDay Ring AssignmentsNight Ring AssignmentsHot LineIn Group/Out of GroupIncoming Call DistributionIncoming/Outgoing ServiceIndividual Line ControlIntegrated ServicesDigital Network (ISDN) InterfaceIntegrated Voice MailLeast Cost RoutingLive System ProgrammingFrom any Display KeysetWith a Personal ComputerMeet Me Page and AnswerMemory ProtectionMessage Waiting InstructionsMicrophone On/Off per StationMusic on Hold—FlexibleNight ServiceAutomaticManualOff Premises Extensions (OPX)Operator GroupOverflowOperatorStation GroupPagingInternal Zones (4)External Zones (4)All InternalAll ExternalPage AllPower Failure TransferPrime Line Selection
Private LinesProgrammable Line PrivacyProgrammable TimersRecallsRemote Programming—PCRing Over PageSingle Line ConnectionsSpeed Dial Numbers (1500)Station List (50 Max)System List (500 Max)Speed Dial by DirectoryStation Hunt Groups (30)DistributedSequentialUnconditionalStation Message Detail Recording (SMDR)System AlarmsSystem DirectoryTenant Service (2)Toll RestrictionBy Day or NightBy Line or StationEight Dialing ClassesSpecial Code TableToll Restriction OverrideTone or Pulse DialingTransferScreened/UnscreenedVoice Mail Transfer KeyWith Camp-OnTrunk Groups (11)Uniform Call Distribution (UCD)†
Maximum of Five GroupsCall StatisticsAgent StatisticsGroup SupervisorsPrinted ReportsUniversal AnswerVoice Mail IntegrationWalking Class of Service
†Requires optional hardware and/or software. Ask your dealer for details. 
						

							

4.1.2
4.1 SYSTEM FEATURE DESCRIPTIONS
ACCOUNT CODE ENTRY
Station users may enter an account code (maximum 12 digits) before hanging up
from a call. This account code will appear in the SMDR printout for that call record.
Keyset users may enter this code using an account (ACCT) key without interrupt-
ing a conversation. Single line telephone users must temporarily interrupt the call
by hook-flashing and dialing the feature access code. Account codes can be up to
12 digits long.
FORCED
When forced, they are always verified from a system list of 500 entries. Account
codes are always printed on the SMDR report. They can contain digits 0–9.
VOLUNTARY
Users may elect to enter an account code for any call. They can include digits 0–9,
star (
) and #.
ALL CALL VOICE PAGE
Users can page all internal and all external paging zones at the same time by
dialing the All Page code. Keysets may be restricted from making or receiving
pages in system programming. A maximum of 40 keysets can be programmed to
receive page announcements.
ATTENTION TONE
To get your attention, a brief tone precedes all page announcements and intercom
voice calls. There are separate programmable duration timers for page and voice
announce tones.
AUTHORIZATION CODES
Authorization codes are used to give permission to make a call. These four digit
authorization codes can be either forced or voluntary. When used, authorization
codes will automatically change the dialing station’s class of service to the level
assigned to the authorization code. Authorization codes may be programmed to
print or not print on SMDR.
FORCED
When a station is programmed for forced authorization, the user must always enter
this code before dialing is allowed. The dialed authorization code is verified from a
system list of 250 entries.
VOLUNTARY
Any station user can always enter an authorization code before they begin dialing.
The dialed authorization code is verified from a system list of 250 entries. 
						

							

4.1.3
AUTO ATTENDANT
The SMISC2 card for the DCS 50si includes four ports of auto attendant for simul-
taneous answering and call processing. Sixteen professionally recorded prompts
inform callers of the progress of their calls. Several examples are the following: “I’m
sorry. There is no answer”, “That station is busy” and “Invalid number. Please try
again”, Two minutes of battery-backed random access memory (RAM) provide up
to 48 customer recordings for announcements or greetings. Twelve individual greet-
ing boxes, each with its own dialing options, allow you to build call routing branches
as needed. Callers are routed through the branches by dialing extension numbers
or single digits.
NOTE: Requires optional hardware and/or software. Ask your dealer for details.
AUTOMATIC HOLD
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when Automatic
Hold is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always
automatically places a C.O. call on hold. Intercom calls can be automatically held
only by pressing TRSF or CONFERENCE. Each keyset user can enable or disable
Automatic Hold.
BACKGROUND MUSIC
Keyset users may choose to hear music through their keyset speakers when op-
tional external sources are installed. Each user may adjust this level by the use of
a volume control program at the selected keyset.
CALLER IDENTIFICATION
CALLER ID
Caller ID requires that optional software and hardware be installed in the DCS 50si
KSU. In addition, Caller ID service must be provided by your local telephone com-
pany. The availability of the calling party name or number depends on the type of
CID service offered by your local telephone company. The Caller ID feature is de-
pendent on having an LCD keyset to show the name or number in the top line of the
display. NOTE: Requires optional hardware and/or software. Ask your dealer for
details.
NAME/NUMBER DISPLAY
Each LCD keyset user can decide if he/she wants to see the CID name or CID/ANI
number in the display. Regardless of which one is selected to be seen first, the N/N
key is pressed to view the other pieces of CID information.
NEXT CALL
In the event that you have a call waiting or a camped-on call at your keyset, you can
press the NEXT key to display the Caller ID information associated with this next 
						

							

call in queue at your station. Either the CID name or CID number will show in the
display depending on your N/N selection.
SAVE CID
At any time during an incoming call that provides CID information, you may press
the SAVE key. This saves the CID number in the Save Number feature. Pressing
the SAVE number redial key will dial the CID number. The system must be using
Least Cost Routing (LCR) to dial the saved number.
STORE CID
At any time during an incoming call that provides CID, you may press the STORE
key. This saves the CID number as a speed dial number in your personal speed
dial list. The system must be using LCR to dial the stored number.
INQUIRE PARK/HOLD
Having been informed that an incoming call is on hold or has been parked, you may
view the Caller ID information before you retrieve the call. This will influence how
you choose to handle the call.
CID REVIEW LIST
This feature allows display keyset users to review CID information for calls sent to
their stations. This list can be from ten to fifty calls in a first in, first out basis. The list
includes calls that you answered and calls that rang your station but that you did
not answer. When reviewing this list, you can press one button to dial the person
back. The system must be using LCR to dial the stored number.
INVESTIGATE
This feature allows selected stations with a special class of service to investigate
any call in progress. If CID information is available for an incoming call, you will
know to whom this station user is speaking. On outgoing calls, you can see who
was called. After investigating, you may barge-in on the conversation, disconnect
the call or hang up.
ABANDON CALL LIST (50)
The system has a system-wide abandon call list that stores CID information for the
last 50 calls that rang but were not answered. The list is accessed using the operator’s
passcode. When reviewing this list, you are provided options to CLEAR the entry or
DIAL the number. You can use the NND key to toggle between the CID name, CID
number and the date and time the call came in. The system must be using LCR to
dial numbers from the abandon call list.
CID ON SMDR
The Station Message Detail Records report can be set to include CID name and
CID number for incoming calls. This format expands the printout to 113 characters.
Use a wide carriage printer or an 80 column printer set for condensed print.
4.1.4 
						

							

NUMBER TO NAME TRANSLATION (350)
The system provides a translation table for 350 entries. When the CID number is
received, the table is searched. When a match is found, the system will display the
corresponding name. This will allow users in areas that do not support deluxe Caller
ID to provide names for regular callers.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be
redirected to the attendant, a hunt group, voice mail, external number or another
station user. If the destination station is in Do Not Disturb (DND), the calling party
will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
ALL CALLS
This type of forwarding is not affected by the condition of the station. All calls are
immediately redirected to the designated destination. If desired, the destination
station may redirect the call back to the forwarded station by using the transfer
feature. The forwarded station user can continue to originate calls as usual. If no
key is programmed as Forward All, the TRSF key lights steady when a Forward All
condition is set.
BUSY
This feature forwards all calls only when the station set is busy. The station user
can originate calls as usual.
FORWARD DND
This feature works with the Do Not Disturb feature. This allows calls directed to a
station in Do Not Disturb or One Time Do Not Disturb to forward immediately to
another destination.
NO ANSWER
This feature forwards calls that are not answered within a preprogrammed time.
The user can originate calls as usual and receive calls if present. The timer is
programmable on a per-station basis to allow for differences in individual work
habits.
BUSY/NO ANSWER
This feature allows the station user to use both types of forwarding simultaneously,
provided the destinations have already been entered in the usual manner.
FOLLOW ME
This feature allows the user to forward all calls from another station to the user’s
station or change the forward destination to the user’s current location.
4.1.5 
						

							

EXTERNAL
This feature forwards C.O. calls to an external number via a central office trunk if
allowed by class of service. These C.O. calls forward only after the programmable
external call forward delay timer expires.
TO VOICE MAIL
Each station may be programmed to allow or deny the ability to forward intercom
calls to voice mail. When denied, valuable message time in the voice mail system
can be saved.
CALL HOLD (EXCLUSIVE)
Outside calls can be placed on exclusive hold at any keyset by pressing HOLD twice
during a call. Calls placed on exclusive hold can only be retrieved at the keyset that
placed the call on hold. Intercom calls are always placed on exclusive hold.
CALL HOLD (SYSTEM)
Outside calls can be placed on system hold at any station. Users may dial the
access code or press the HOLD button. Calls on system hold may be retrieved at
any station.
CALL HOLD (REMOTE)
Outside calls can be placed on hold at a remote station. This feature allows calls to
be answered at one keyset and placed on hold at another station. This allows time
for the user to proceed to that station or allows the party that the call was intended
for to have that call placed at their station. The call or trunk button will flash at the
remote hold station.
CALL PARK AND PAGE
Each C.O. line has its own park zone. This simple method eliminates confusion
and ensures that a park zone is always available. Pressing the PAGE key parks the
call automatically. There are no extra buttons to press and there is no lost time
looking for a free zone.
CALL PICKUP
DIRECTED
With directed call pickup, users can answer calls ringing at any station by dialing a
code plus that station’s extension number or by pressing the feature button and
then dialing the extension.
GROUPS (20)
In addition, calls can be picked up from a station group in a similar manner. The
group pickup feature allows users to answer any call ringing within any pickup
group. There are 20 pickup groups available. A station cannot be in more than one
pickup group. To use this feature, station users either dial the access code or press
the assigned feature button followed by the pickup group number.
4.1.6 
						

							

4.1.7
CALL WAITING/CAMP-ON
Busy stations are notified that a call is waiting (camped-on) when they receive a
tone. The tone is repeated at a programmable interval. Keysets receive an off-hook
ring signal through the speaker and single line stations receive a tone in the hand-
set. The volume of the camp-on tone can be set by the station user. Camped-on
calls follow Forward No Answer if a Forward No Answer destination has been set.
CENTREX/PBX USE
CENTREX and PBX lines can be installed in lieu of central office trunks. CENTREX
and PBX feature access codes including the command for hook-flash (FLASH) can
be stored under one touch buttons. Toll restriction programming can ignore PBX or
CENTREX access codes so that toll calls can be controlled when using these ser-
vices.
CHAIN DIALING
Keyset users may manually dial additional digits following a speed dial call or chain
together as many speed dial numbers as are required.
CLASS OF SERVICE
The system allows a maximum of 30 station classes of service. Each class of
service can be customized in memory to allow or deny access to features and to
define a station’s dialing class. Each station can be assigned different classes of
service for day and night operation.
COMMON BELL CONTROL
Each MISC card is equipped with three programmable relays. A relay program-
mable relays. A relay programmed as a common bell provides a dry contact pair to
control a customer-provided bell or common audible device. These contacts must
be programmed as members of a station group and may provide steady or inter-
rupted closure.
CONFERENCE
The system allows six simultaneous conferences.
ADD-ON (5 PARTY)
Any combination of up to five parties (stations or outside lines) can be joined to-
gether in an add-on conference. Parties may be eliminated or added after a confer-
ence has been established.
UNSUPERVISED
A station user may set up a conference with two or more outside lines and then exit
the conference leaving the outside lines connected in an unsupervised (trunk to
trunk) conference.