Samsung Dcs 50si General Description Manual
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Digital Communications System General Description Every effort has been made to eliminate errors and ambiguities in the information contained in this guide. Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA, INC., 2700 NW 87th Avenue, Miami, FL 33172, telephone (305) 592-2900. SAMSUNG TELECOMMUNICATIONS AMERICA, INC. disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide.
telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA, INC. reserves the right without prior notice to revise information in this publication for any reason. SAMSUNG TELECOMMUNICATIONS AMERICA, INC. also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant. Copyright 1998 Samsung Telecommunications America, Inc. All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic, electronic or mechanical, including recording, taping, photocopying or information retrieval systems—without express written permission of the publisher of this material. PRINTED IN USA 12/98
TABLE OF CONTENTS PART DESCRIPTION PAGE 1SYSTEM OVERVIEW 1.1SIZE AND CONFIGURATION.........................................................1.2 1.2TECHNOLOGY...............................................................................1.4 1.3PROGRAMMING............................................................................1.5 2HARDWARE DESCRIPTIONS 2.1KEY SERVICE UNIT.......................................................................2.1 2.2EXPANSION CABINET...................................................................2.1 2.3SMEM2 CARD................................................................................2.1 2.4INTERFACE CARDS.......................................................................2.2 2.5STATION EQUIPMENT...................................................................2.5 3SPECIFICATIONS 3.1ELECTRICAL SPECIFICATIONS...................................................3.1 3.2DIMENSIONS AND WEIGHTS.......................................................3.1 3.3ENVIRONMENTAL LIMITS.............................................................3.2 3.4CABLE REQUIREMENTS...............................................................3.2 3.5SYSTEM TONES............................................................................3.2 3.6KEYSET LED INDICATIONS..........................................................3.4 3.7ARESERVE POWER DURATION ESTIMATES................................3.4 3.7BRESERVE POWER DURATION ESTIMATES – WITH/WITHOUT CADENCE.......................................................3.5 4FEATURES 4.1SYSTEM FEATURES...................................................................4.1.1 4.2STATION FEATURES..................................................................4.2.1 4.3DISPLAY FEATURES..................................................................4.3.1 4.4SAMPLE SMDR PRINTOUT........................................................4.4.1 4.5SAMPLE SMDR PRINTOUT WITH CALLER ID..........................4.5.1 4.6SAMPLE UCD REPORT..............................................................4.6.1 4.7CALL STATISTICS.......................................................................4.7.1 4.8AGENT STATISTICS....................................................................4.8.1 5GENERAL USER INFORMATION 5.1RADIO FREQUENCY INTERFERENCE........................................5.1 5.2FCC REQUIREMENTS...................................................................5.1 5.3TELEPHONE COMPANY INTERFACES........................................5.2 5.4SAFETY TESTS..............................................................................5.3 5.5MUSIC ON HOLD WARNING.........................................................5.3 5.6EQUAL ACCESS REQUIREMENTS..............................................5.3
1.2 PART 1. SYSTEM OVERVIEW 1.1 SIZE AND CONFIGURATION The DCS 50si is a digital ISDN compatible telephone system designed for \ small busi- nesses. It can operate with the functionality of a square key system, PABX or a combina- tion of both (hybrid). The DCS 50si employes the very latest DSP (Dig\ ital Signal Proces- sor) digital technology. The DCS 50si offers a variety of interface cards that allow connection to the public te\ le- phone network or to private networks. These are generally referred to as\ trunk cards. Two types of telephones can be connected to the system. Proprietary digital \ phones called “keysets” connect to digital line interface cards (DLI). Standar\ d telephones generally called “single line sets” connect to single line interface cards (SLI).\ In addition, DLI station ports are used to connect peripheral devices such as door phones and add-on mo\ dules. Mis- cellaneous circuits are provided to allow such optional features as exte\ rnal paging, music on hold, background music, common audible devices, alarms and emergency \ power fail- ure telephones. All DCS keysets utilize a single PCB with surface-mounted components ass\ uring the highest product quality and long life. Samsung’s customary large, easy-to-read displays and LEDs in the button design make them much easier to use. In many instances, so\ phisticated features are made simple through the use of friendly display prompts or \ push-on/push-off feature keys. Expanding the DCS 50si system is both economical and easy. Begin with the basic Key Service Unit and then add an expansion cabinet as your business grows ( See Figure 1– 1). The KSU has 8 keyset ports and 3 universal card slots that can be us\ ed for stations, trunks or 2x4 combination cards. In addition, the KSU has dedicated slot\ s for a 2SLI card and a miscellaneous function card. The expansion cabinet adds a further \ 3 universal slots and a dedicated slot for a CADENCE CVM8A card. The systems low density c\ ard design allows greater flexibility when configuring a system for the right combi\ nation of lines and stations. A removable memory card (SMEM2 card) makes it convenient to \ upgrade to future feature packages as well as providing quick and easy servicing. The maximum quantities of the various station and trunk types can be seen in the tab\ le 1–1.
1.3 FIGURE 1–1 KEY SERVICE UNIT AND EXPANSION CABINET KEY SERVICE UNITEXPANSION CABINET Power Supply 2SLISLOT MEM SLOT MISC SLOT PLL DAUGHTER BOARD 8DLI Ports UNIVERSAL SLOT 1 UNIVERSAL SLOT 2 UNIVERSAL SLOT 3 UNIVERSAL SLOT 4 UNIVERSAL SLOT 5 UNIVERSAL SLOT 6 CADENCE SLOT
CONFIGURATION NOTES 1. A maximum of 40 stations can be installed on the system. 2. Only one 2 SLI card can be installed in the system. 3. Only one SMISC card can be installed in the system. 4. Up to six expansion cards can be installed in the system. 5. Only one CADENCE card can be installed in the system. 6. Installing CADENCE reduces the maximum number of stations to 32. 7. Only eight KDbs can be installed in the system and they must be installed on keysets connected to the (8) eight 2B+D ports on the KSU motherboard. 1.2 TECHNOLOGY System switching is accomplished by means of a custom IC “engine” that provides 128 switchable digital channels. Each of the 128 digital channels is automatically assigned to carry voice or data as required by system operation in a PCM format. In addition to the 128 channels mentioned above , the system also utilizes Digital Signal Processors or DSPs. Each DSP may be configured by the switching control program as a DTMF receiver or a C.O. tone detector on a per-call basis. The engine chip contains four DSPs and four more are added when an SMISC card is installed. This means that the system contains a total of eight DSP channels when fully expanded. The DSP channels are fully shared through- out the system as a common resource. MEMORY The system operates using stored program control. This program is stored in four EPROM chips (2048 Kbytes of memory). All specific customer data is stored in non-volatile ran- 1.4 TABLE 1–1
dom access memory (NV-RAM) located on the removable SMEM2 card. It is protected by a super capacitor providing seven days of memory protection in the event of loss of AC power to the system. MICROPROCESSORS The DCS 50si uses distributed processing. The system’s primary processor is a 16 bit Motorola® MC68000 operating at a clock speed of 16MHz. The secondary level of pro- cessing is done in the keysets. 1.3 PROGRAMMING The DCS 50si comes with default data. This data provides for operation within seconds after applying power. All trunks and stations are assigned according to the default num- bering plan. This numbering plan is flexible and may be changed if so desired. The tech- nician customizes this default data to meet the end user’s requirements. The system can be programmed from any display keyset without interrupting normal sys- tem operation. There are three levels of programming: TECHNICAL, CUSTOMER and STATION. The technician level has access to all programs and can allow the customer access to system programs as needed. Technician and customer access are controlled by different security passcodes. The DCS 50si also allows the use of a proprietary computer program called PCMMC. This permits a technician to program the system using a personal computer. PCMMC can be used on-site to modify the customer database or to download (save) the entire customer database to a file. This file can then be saved as a backup and uploaded when required to restore the database. Through the use of modems, PCMMC can access a DCS 50si system remotely (off-site) to make database changes or perform uploads or downloads of the customer database as if the technician were on-site. 1.5
2.1 PART 2. HARDWARE DESCRIPTIONS 2.1 KEY SERVICE UNIT The DCS 50si (see Figure 2–1) is a metal cabinet containing the following: A power supply (120 VAC) with battery backup (48VDC) connection Processing, switching and the system operating program Eight 2B + D digital keyset interfaces One MOH/BGM input source (switch selectable between internal chimes and external input) One page output 2.2 EXPANSION CABINET The optional expansion cabinet (see Figure 2–2) consists of a metal case containing a backplane PCB with connectors for three expansion cards and a fourth connector for a CADENCE (VM8A) card. The expansion cabinet is installed to the right of the basic KSU and connects to the KSU motherboard via a ribbon cable and two pairs of wires. 2.3 SMEM2 CARD To operate, the KSU must be equipped with an SMEM2 card to hold the system software and customer database (see Figure 2–3). This software is stored in four EPROM chips (2048 Kbytes of memory). All specific customer data is stored in non-volatile random FIGURE 2–1FIGURE 2–2