Samsung Dcs 50si General Description Manual
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4.3.1 DISPLAY FEATURES ACCOUNT CODE DISPLAYENHANCED STATION PROGRAMMING CALL DURATION TIMERIDENTIFICATION OF RECALLS CALL FOR GROUP IDENTIFICATIONIDENTIFICATION OF TRANSFERS CALL PROCESSING INFORMATIONMESSAGE WAITING CALLER NUMBER CALLER ID INFORMATIONOUTSIDE LINE IDENTIFICATION CALLING PARTY NAMEOVERRIDE IDENTIFICATION CALLING PARTY NUMBERPROGRAMMED MESSAGE DISPLAY CONFERENCE INFORMATIONSOFT KEYS DATE AND TIME DISPLAYSTOPWATCH TIMER DIALED NUMBERUCD SUPERVISOR DISPLAYS 4.3 DISPLAY FEATURE...
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4.3.2 NEXT CALL In the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXT key to display the Caller ID information associated with the next call in queue at the station. Either the CID name or CID number will show in the display depending on the N/N selection. SAVE CID NUMBER At any time during an incoming call that provides CID information, the user may press the SAVE key. This saves the CID number in the Save Number feature. Pressing the...
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4.3.3 CALLING PARTY NAME For intercom calls, LCD 24B and LCD 12B keysets show the calling party’s name before answering. The names must be stored in the system directory list and can be up to 11 characters long. CALLING PARTY NUMBER When an intercom call is received, all display stations show the calling party’s ex- tension number before the call is answered. CONFERENCE INFORMATION When a conference is set up, each extension and outside line number is displayed at the controlling station when it...
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OVERRIDE IDENTIFICATION If another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] display if the system is set for barge-in with tone. PROGRAMMED MESSAGE DISPLAY Preprogrammed station messages set by other stations are displayed at the calling station’s keyset. SOFT KEYS Below the display, there are three soft keys and a SCROLL button. These keys allow the user to access features in his/her class of service without requiring the keyset to have...
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CONTENTSSAMPLE DISPLAYS PROSTAR LCD 12B and LCD 24B display model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing information is provided so everyday call handling is quick and easy. Here are just some of the displays you may see. 4–3.5
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CONTENTSSAMPLE CALLER ID DISPLAYS 4–3.6 SAMSUNG TELECOM CALL FOR:500 13054264100 702:RINGING SAMSUNG TELECOM CLEAR NND DIAL ! ! #$% & SAMSUNG TELECOM BARGE NND DROP ...
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SAMPLE UCD DISPLAYS 4.3.7 average time in queue is 03:51 ! 7 8 005 calls in queue now ! 5#- 201: answered 065 calls today 124 calls received today 5#- ! / 9 202: Sondra STATUS: OUT longest wait...
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4.6.1 4.6 SAMPLE UCD REPORT ======================================================= UCD GROUP 529 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE TIME(TODAY)..............02:14 TOTAL CALLS ABANDONED..................00004 AGENT STATISTICS ================ MEMBER...