Samsung CLX 8385ND User Manual

							14.12   
Original paper jam 
in front of scanner 
duplex path Paper has jammed 
du
ring duplex printing 
in the DADF. Clear the jam. 
(Page
 14.2 )
Original paper jam 
ins
 ide of scanner The lead edge of the 
do
cument failed to 
actuate the gate 
sensor within the 
correct time after 
actuating the scan 
sensor.
When the machine is 
on
 , jammed paper is 
detected in the DADF. Open the DADF 
cover and remove 

the 
jammed original. 
(Page  14.1 )
Original paper jam 
while
  reversing 
paper in scanner The lead edge of the 
do
cument failed to 
actuate the duplex 
sensor within the 
correct time when the 
document was fed the 
wrong way. Lift up the document 
i
nput traz and remove 
the jammed original. 
(Page  14.1 )
Paper jam at exit 
o
 f finisher Paper jammed in the 
st
acker exit part. Pull jammed paper 
from th
e stacker exit.
Paper Jam at the 
bottom of duplex 
pathPaper has jammed 
during duplex printing.Clear the jam. 
(Page 14.8 )
Paper Jam at the 
top of duplex pathPaper has jammed 
during duplex printing.Clear the jam. 
(Page  14.8 )
Paper Jam in exit 
ar
 ea Paper has jammed in 
the fuser area. Clear the jam. 
(Page
 14.8 )
Paper jam in front 
o
 f finisher Paper jammed in the 
st
acker. Open the stacker 
d
oor and remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper Jam in MP 
tray Paper misfed from 
multi-pu

rpose tray Clear the jam. 
(Page
 14.7 )
Paper Jam in tray 1Paper has jammed in 
the feeding area of the 
tray. Clear the jam. 
(Page
 14.3  and 
page  14.5 )
Paper Jam in tray 2Paper has jammed in 
the feeding area of the 
tray. Clear the jam. 
(Page
 14.3  and 
page  14.5 )
Paper Jam in tray 
2(HCF)Paper has jammed in 
the feeding area of the 
tray. Clear the jam. 
(Page
 14.3  and 
page  14.5 )
Paper Jam in tray 3Paper has jammed in 
the feeding area of the 
tray. Clear the jam. 
(Page
 14.3  and 
page  14.5
)
MessageMeaningSuggested solutions
Paper jam inside 
finisher Paper jammed in the 
st
acker. Open the stacker 
door an
d remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper jam inside 
fin
 isher? duplex Paper jammed in the 
st
acker. Open the stacker 
door an
d remove 
jammed paper by 
lowering guide 1a or 
1b.
Paper Jam inside 
of duplex pathPaper has jammed 
during duplex printing.Clear the jam. 
(Page  14.8 )
Paper Jam inside 
o
 f machine Paper has jammed in 
the regi
stration area. Clear the jam. 
(P
age  14.7 )
Prepare new [xxx] 
toner
  cartridge Small amount of toner 
is 
left in the cartridge. 
the estimated cartridge 
life of toner is close. Prepare a new 
cartridge for 
a 
replacement. You 
may temporarily 
increase the printing 
quality by 
redistributing the 
toner. (Page  13.3 )
Replace with new 
[xxx] toner 
ca

rtridge A toner cartridge has 
al
most reached its 
estimated cartridge 
life.
Note
• Samsung does not  recommend using 
non-genuine 
Samsung toner 
cartridge such as 
refilled or 
remanufactured. 
Samsung cannot 
guarantee non-
genuine Samsung 
toner cartridges 
quality. Service or 
repair required as a 
result of using non-
genuine Samsung 
toner cartridges will 
not be covered 
under the machine 
warranty.
You can choose  Stop 
or  Continue  as shown 
on the control panel. If 
you select  Stop, the 
printer stops printing 
and you cannot print 
any more without 
changing the cartridge. 
If you select  Continue, 
the printer keeps 
printing but the printing 
quality cannot be 
guaranteed. 
Replace the toner 
cartridge for the best 
print quality when this 
message appears. 
Using a cartridge 
beyond this stage can 
result in printing quality 
issues. (Page 13.4)
MessageMeaningSuggested solutions
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							14.13   
Scanner locking 
switch is locked or 
another problem 
occurred The CCD (Charged 
Cou
ple Device) lock 
has been locked. The 
CCD does not detect 
its home location or 
move. Unlock the CCD lock. 
(Page
 1.3 ) Or turn off 
the machine and on 
a
 gain. Try again. If 
the problem persists, 
call for service.
Sensor failure: 
[zzz]. Call 
 for 
service There is a problem in 
the senso
r signal. Turn the machine off 
a
nd turn it on again. If 
the problem persists, 
please call for 
service.
Shake [xxx] toner 
ca
 rtridge The toner supply is not 
en
ough.  Thoroughly roll the 
n
ew cartridge five or 
six times to distribute 
the toner evenly 
inside the cartridge. 
(Page  13.3)
Staple cartridge is 
em
 pty. Replace it Stapler is run out.
Order Staple 
C
artridge. 
(Page  15.2 ) And 
replace it. 
(Page  16.2 )
Staple cartridge is 
n
 ot installed. 
Install it in finisher The staple cartridge is 
no
t installed. Install the staple 
ca
rtridge following 
the steps explained 
on the back of the 
finisher door. 
(Page  16.2 ) If you 
want to continue the 
p
 rint job and 
disregard of this error 
message, go to 
Admin Setting  to 
adjust the option. 
(Page  12.2 )
System error: 
[zzz]. Please 
 turn 
off then on  There is a problem in 
the system
 operation. Turn the machine off 
a
nd turn it on again. If 
the problem persists, 
please call for 
service.
This IP address 
con
 flicts with an IP 
address already in 
use. Check it The IP address is 
used
 in other place 
elsewhere.  Check the IP address 
o
r obtain a new IP 
address.
Too much paper in 
finish
 er stacker. 
Remove printed 
paper The stacker is full of 
prin
touts. Remove printouts 
from th
e stacker.
Too much paper in 
o
 utput bin tray. 
Remove printed 
paper The printed papers are 
full 
on the output tray.Remove printed outs 
from the output tray.
MessageMeaningSuggested solutions
Transfer belt is not 
valid for this 
machine. Check 
user’s guide The transfer belt of the 
ma
chine is not for your 
machine. Install the a 
Samsung
-genuine 
part designed for your 
machine.
Prepare new 
tr
 ansfer belt unit The life of the transfer 
belt expire
s totally. Replace the part with 
a 
new one. Call for 
service.
Waste tank is full. 
Re
 place it The life span of the 
wa
ste toner container 
has expired and the 
printer will stop 
printing until a new 
waste toner container 
is placed into the 
printer. Replace a waste 
to
ner container with a 
Samsung-genuine 
waste toner 
container. 
(Page  13.8 )
USE AUXILIARY 
AC
 CESS The credit is not 
en
ough to access the 
job according to 
Foreign Device. Insert credit into the 
Foreign Device.
MessageMeaningSuggested solutions
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							14.14   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem  persists, please call for service.
Touch screen problem
Paper feeding problems
ConditionSuggested solutions
The touch screen 
do
 es not show 
anything. • Adjusts the brightness of 
the touch screen.
• Turn the machine off and turn it on again. If 
the problem persists, please call for service.
ConditionSuggested solutions
Paper is jammed 
du
 ring printing. Clear the paper jam. (Page
 14.3)
Paper sticks 
toge
 ther. • Ensure that there is no
t too  much paper in the 
tray. The tray can hold up to 520 sheets of 
paper, depending on the thickness of the 
paper.
• Make sure that you are using the correct type  of
  paper. (Page  4.3 )
• Remove paper from the tray and flex or fan  the
  paper.
• Humid conditions may cause some paper to 
stick to
 gether.
Multiple sheets of 
p
 aper do not 
feed. • Different types of paper
 ma y be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam,  cl
 ear the paper jam. (Page  14.3 )
Paper does not 
f
 eed into the 
machine. • Remove any obstructions from inside the 
mach ine.
• Paper has not been loaded correctly. Remove 
p
 aper from the tray and reload it correctly.
• There is too much paper in the tray. Remove  e
 xcess paper from the tray.
• The paper is too thick. Use only paper that  mee
 ts the specifications required by the 
machine. (Page  4.3 )
• If an original does not feed into the machine,  the
  DADF rubber pad may require to be 
replaced. Contact a service representative.
Printing problems
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess  paper from the tray. If you are printing 
on special materials, use the multi-purpose 
tray.
• An incorrect type of paper is being used. Use  only 
 paper that meets the specifications 
required by the machine. (Page  4.3 )
• There may be debris inside the machine.  Ope
 n the front cover and remove the debris.
• If an original does not  feed into t
 he machine, 
the DADF rubber pad may need to be 
replaced. Contact a service representative.
Transparencies 
stick together 
 in 
the paper exit. Use only transparencies specifically designed 
fo
r laser printers. Remove each transparency as 
it exits from the machine.
Envelopes skew 
or fail to f
 eed 
correctly.Ensure that the paper guides are against both 
sides of the envelopes.
ConditionPossible causeSuggested solutions
The 
machi
 ne 
does not 
print. The machine is not 
rece
iving power. Check the power cord 
co
nnections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
de

fault printer. Select Samsung CLX-8385 
Se
ries PCL 6 or  Samsung 
CLX-8385 Series PS  as your 
default printer in your 
Windows.
Check the machine  for the following:
• The side cover is not closed. Close the side cover.
• Paper is jammed. Clear the paper jam. (Page  14.3 )
• No paper is loaded. Load paper. (Page  4.7 )
• The toner cartridge or the imaging unit is not  inst
 alled. Install the toner cartridge or imaging unit.
If a system error occurs, contact your service 
rep
 resentative.
The connection cable 
be
 tween the 
computer and the 
machine is not 
connected properly.Disconnect the printer cable 
and reconnect it.
ConditionSuggested solutions
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							14.15   
The 
machine 
does not 
print. 
(continued) The connection cable 
be
tween the 
computer and the 
machine is defective. If possible, attach the cable 
to 
another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
inc
 orrect. Check the Windows printer 
setting 
to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
con
 figured 
incorrectly.  Check the printer properties 
to ensu
re that all of the print 
settings are correct. 
The printer driver 
may be incor
 rectly 
installed. Repair the printer software. 
See Sof
tware section.
The machine is 
malfun
 ctioning. Check the display message 
on
 the control panel to see if 
the machine is indicating a 
system error. Contact a 
service representative.
The document size is 
so big
  that the hard 
disk space of the 
computer is not 
enough to access the 
print job. Get more hard disk space 
an
d print the document 
again.
The 
machi
 ne 
selects print 
materials 
from the 
wrong 
paper 
source. The paper option that 
was selected 
in the 
printer properties 
may be incorrect. For many software 
ap
plications, the paper 
source selection is found 
under the  Paper
 tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
i
 s extremely 
slow. The job may be very 
complex.Reduce the complexity of the 
page or try adjusting the print 
quality settings.
ConditionPossible causeSuggested solutions
Half the 
page is 
blank.The page orientation 
setting may be 
incorrect. Change the page orientation 
i
n your application. See the 
printer driver help screen.
The paper size and 
the p
 aper size 
settings do not 
match. Ensure that the paper size in 
the pr
inter driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
siz
 e in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
The 
machi
 ne 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
lo
ose or defective. Disconnect the printer cable 
a
nd reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
dri
 ver was selected. Check the application’s 
p
rinter selection menu to 
ensure that your machine is 
selected.
The software 
ap
 plication is 
malfunctioning. Try printing a job from 
a
nother application.
The operating system 
is malfun
 ctioning. Exit Windows and reboot the 
co
mputer. Turn the machine 
off and then back on again.
Pages print, 
bu
 t they are 
blank. The toner cartridge is 
de
fective or out of 
toner. Redistribute the toner, if 
necessary
. 
If necessary, replace the 
toner car
 tridge.
The file may have 
bl
 ank pages. Check the file to ensure that 
i
t does not contain blank 
pages.
Some parts, such as 
the con
 troller or the 
board, may be 
defective.Contact a service 
representative.
ConditionPossible causeSuggested solutions
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							14.16   
PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations. Incompatibility 
be
tween the PDF file 
and the Acrobat 
products. Printing the PDF file as an 
ima
ge may enable the file to 
print. Turn on 
Print As Image 
from the Acrobat printing 
options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
Before 
prin
 ting, the 
machine 
emits vapor 
near the 
output tray. Using damp paper 
can cause vapor 
du
ring printing. This is not a problem. Just 
ke
ep printing.
Yo u r  
machi
 ne 
has an odd 
smell 
during initial 
use. The oil used to 
protect th
e fuser is 
evaporating. After printing about 100 color 
p
ages, there will be no more 
smell. It is a temporary issue.
The print 
qu
 ality of 
photos is 
not good. 
Images are 
not clear. The resolution of the 
ph
oto is very low.  Reduce the photo size. If you 
in
crease the photo size in the 
software application, the 
resolution will be reduced. 
The 
machi
 ne 
does not 
print special 
sized paper 
such as a 
billing 
paper. Paper size and paper 
size setti
ng do not 
match.Set the correct paper size in 
the 
Custom in the Paper tab 
in the printer propeties. See 
Software section.
ConditionPossible causeSuggested solutionsPrinting quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded printIf a vertical white streak  or faded area appears 
on the page:
• The toner supply is not enough. You may be 
able to temporarily extend the toner 
cartridge life. If this does not improve the 
print quality, install a new toner cartridge.
• The color tone might not be adjusted. Adjust  the color tone. (Page 12.12) 
• The paper may not meet paper 
specifications; for example, the paper may 
be too moist or rough. (Page 4.3)
• If the entire page is light, the print resolution 
setting is too low or th e toner save mode is 
on. Adjust the print resolution and turn the 
toner save mode off. See the help screen of 
the printer driver and refer to Software 
section, respectively.
• A combination of faded or smeared defects 
may indicate that the toner cartridge needs 
cleaning. Contact a service representative.
• The surface of the LSU part inside the 
machine may be dirty. Clean the LSU, 
contact a service representative. 
Toner specks• The paper may not meet specifications; for example, the paper may be too moist or 
rough. (Page 4.3)
• The transfer roller may be dirty. Clean the  inside of your machine. Contact a service 
representative.
• The paper path may need cleaning. Contact  a service representative.
• Check the location of the machine. If the  area is not well-ventilated, this problem may 
occur. (Page 3.1)
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of pa per may be defective. 
Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. (Page 4.3)
• The paper lot is bad. The manufacturing  processes can cause so me areas to reject 
toner. Try a different kind or brand of paper.
• If these steps do not correct the problem,  contact a service representative.
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							14.17   
White Spots  White spots appears on the page:
• The paper is too rough and a lot of dirt from 
a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. 
Clean the inside of your machine. 
(Page 13.2) Contact a service 
representative.
• The paper path may need cleaning. Contact  a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the printer has probably been scratched. Remove the imaging unit 
and install a new one. (Page 13.6)
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. 
Contact a service representative.
• The inside of the Imaging Unit  may be dirty.  Change the Imaging Unit. 
If vertical streaks appear on the page:
• The surface of the scanner glass and its  white sheet may be dirty. Clean these unit. 
See 13.2 . If this problem persists, contact a 
service representative.
Color or Black 
background If the amount of backg
round shading becomes 
unacceptable:
• Change the IBT if it has reached its lifespan.
• Check the environmental conditions: very 
dry conditions (low humidity) or a high level 
of humidity (higher than 80% RH) can 
increase the amount of background 
shading.
• Remove the old imaging unit and then,  install a new one. (Page 13.4)
Toner smear• Clean the inside of the machine. Contact a service representative.
• Check the paper type and quality.  (Page 4.3)
• Remove the imaging unit and then, install a 
new one. (Page 13.4)
• Change the IBT if it has reached its lifespan.
ConditionSuggested solutions
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The imaging unit may be damaged. If a  repetitive mark occurs on the page, run a 
cleaning sheet throu gh several times to 
clean the cartridge; contact a service 
representative. After the printout, if you still 
have the same problems, remove the 
imaging unit and then, install a new one. 
(Page 13.4)
• Parts of the machine may have toner on 
them. If the defects o ccur on the back of the 
page, the problem will likely correct itself 
after a few more pages.
• The fusing assembly may be damaged.  Contact a service representative.
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 
with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an 
envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire  surface area of a printed page, adjust the 
print resolution through your software 
application or in printer properties.
Misformed 
characters• If characters are improperly formed and producing hollow images, the paper stock 
may be too slick. Try different paper. 
(Page 4.3)
• If characters are improperly formed and 
producing a wavy effect, the scanner unit 
may need service. Contact a service 
representative.
ConditionSuggested solutions
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							14.18   
Page skew• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper  is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Back of printouts 
are dirtyCheck for leaking toner. Clean the inside of 
the machine. Contact a service 
representative.
Solid Color or 
Black pages• The imaging unit may not be installed properly. Remove the cartridge and reinsert 
it.
• The imaging unit may be defective and need  replacing. Remove the imaging unit and 
install a new one. (Page 13.4)
• The machine may require repair. Contact a  service representative.
ConditionSuggested solutions
Loose toner• Clean the inside of the machine. Contact a service representative.
• Check the paper type and quality. 
(Page 4.3)
• Remove the imaging unit and then, install a  new one. (Page 13.4)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface of  the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper  specifications. (Page 4.3)
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The imaging unit may be installed improperly. Remove the cartridge and 
reinsert it.
• The imaging unit may be defective. Remove  the imaging unit and install a new one. 
(Page 13.6)
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray. 
An unknown image 
repetitively appears 
on the next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.  Your machine is probably being used at an 
altitude of 1,000 m (3,281ft) or above. The 
high altitude may affect
 the print quality from 
loose toner or light imaging. You can set this 
option through  Printer Settings Utility  or the 
Printer  Tab in printer driver’s properties. See 
 page 3.5.
ConditionSuggested solutions
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							14.19   
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Li
ght  and Dark arrows to darken or 
lighten the backgrounds of copies.
Smears, lines, 
marks, or spot
 s 
appears on copies. • If the defects are on the original, press 
Li ght 
and  Dark  arrows to lighten the background 
of your copies.
• If there are no defects on the original, clean  th
 e scan unit. (Page  13.2 )
Copy image is 
skewed. • Ensure that the original is face down on the 
scann
 er glass or face up in the DADF.
• Check that the copy paper is loaded  correctly
 .
Blank copies print 
ou
 t. Ensure that the original is face down on the 
scann
er glass or face up in the DADF.
Image rubs off the 
copy
  easily. • Replace the paper in the tray with paper 
fro m a new package.
• In high humidity areas, do not leave paper in 
th
 e machine for extended periods of time.
Frequent copy 
p
 aper jams occur. • Fan the stack of paper, then turn it over in 
th e tray. Replace the paper in the tray with a 
fresh supply. Check/adjust the paper guides, 
if necessary.
• Ensure that the paper is the proper paper  wei
 ght. 75 g/m2 (20 lb bond) paper is 
recommend
ed.
• Check for copy paper or pieces of copy  p
 aper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
pro
 duces fewer 
copies than 
expected before 
running out of 
toner. • Your originals may contain pictures, solids, 
or hea vy lines. For example, your originals 
may be forms, newslett ers, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
fre
 quently. 
• The scanner lid may be left open while  copi
 es are being made.
Scanning problems
ConditionSuggested solutions
The scanner does 
no
 t work. • Make sure that you place the original to be 
scann ed face down on the scanner glass, or 
face up in the DADF.
• There may not be enough available memory  to hold
  the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the printer cable is connected 
prop
 erly.
• Make sure that the printer cable is not  de
 fective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly
 . Check scan setting in the 
SmarThru 
Configuration
 or the application you want to 
use to make certain that the scanner job is 
being sent to the correct port.
• In case of use of account feature, make sure  that you have
  extra scan count remained. For 
example, if you try to scan 10-page document 
while you have 5 scan count left, the scan job 
would be canceled.
The unit scans 
very slowly
 . • Check if the machine is printing received 
da ta. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
be
 cause of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
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							14.20   
Samsung Scan Manager Problem
Fax problems (optional) 
Message appears 
on your computer 
screen:
• “Device cant be 
set 
 to the H/W 
mode you want.”
• “Port is being  used
  by another 
program.”
•“Port is  Disab
 led.”
• “Scanner is busy 
receivi
 ng or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  fa
 iled.” • There may be a copying or printing job in 
prog
 ress. Try your job again when that job is 
finished, try your job again.
• The selected port is  cu
 rrently being used. 
Restart your computer and try again.
• The printer cable may be improperly 
conn
 ected or the power may be off.
• The scanner driver is not installed or the  ope
 rating environment is  not set up properly.
• Ensure that the machine is properly  conn
 ected and the power is on, then restart 
your computer.
• The USB cable may be improperly connected  or the power may be off.
ConditionSuggested solutions
Samsung Scan 
Man
 ager does not 
work.  Check your system requirements. 
Sa msung 
Scan Manager  works in Window and 
Macintosh (Page  2.2
.)
ConditionSuggested solutions
The machine is not 
worki
 ng, there is no 
display and the 
buttons are not 
working. • Unplug the power cord and plug it in again. 
• Ensure that there is power being supplied to 
th
 e electrical outlet.
No dial tone 
sou
 nds. • Check that the phone line is properly 
conne cted.
• Check that the phone socket on the wall is  working
  by plugging in another phone.
The numbers 
stored in 
 memory 
do not dial 
correctly. Make sure that the numbers are stored in 
memory c
orrectly. Print a  Fax Phone Book . 
(Page  6.8
)
ConditionSuggested solutions
The original does 
not feed into the 
machine. • Make sure that the pa
per is not wrin kled and 
you are inserting it in correctly. Check that 
the original is the right size, not too thick or 
thin.
• Make sure that the DADF is firmly closed.
• The DADF rubber pad may need to be 
repl
 aced. Contact a service representative.
Faxes are not 
rece
 ived 
automatically. • The receiving mode should be set to 
Fa x.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error 
message
 . If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
DADF
  or on the scanner glass. 
• Check the fax machine you are sending to, 
to 
 see if it can receive your fax.
The incoming fax 
ha
 s blank spaces 
or is of poor quality. • The fax machine sending you the fax may be 
faulty . 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may have reached its  estimated cartri
 dge life. Replace the toner 
cartridge, referring to page  13.4 . 
Stretched words 
ap
 pear on an 
incoming fax. The fax machine sending the fax had a 
tempora
ry document jam. 
There are lines on 
the orig
 inals you 
sent. Check your scan unit for marks 
and clean it. 
(Page  13.2 )
The machine dials 
a nu
 mber, but the 
connection with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of p
aper, or cannot answer incoming calls. 
Speak with the other machine operator and ask 
her/him to solve out the problem.
Faxes do not store 
in memor
 y.  There may not be enough memory space to 
store th
e fax. If the display shows the low 
memory message, delete any faxes you no 
longer need from the memory and then try to 
store the fax again. Please call for service.
Blank areas 
ap
 pear at the 
bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in
 the user option setting. For details 
about paper settings. (Page  4.9
)
ConditionSuggested solutions
Downloaded From ManualsPrinter.com Manuals 
						

							14.21   
Common Windows problems
Note
Refer to Microsoft Windows User’s Guide that came with your 
computer for further information on Windows error messages.
ConditionSuggested solutions
“File in Use” 
message
  appears 
during installation. Exit all software applications. Remove all 
so
ftware from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General 
Protection F
 ault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications, reboot Windows 
and try pri
nting again.
“Fail To Print”, “A 
prin
 ter timeout 
error occurred.” 
messages appear. These messages may appear during printing. 
Ju
st keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Note
To receive a printed or screen-displayed message when 
PostScript errors occur, open the Print Options window and click 
the desired selection next to the PostScript errors section.
ProblemPossible CauseSolution
PostScript file 
can
 not be 
printed. The PostScript 
driver 
may not be 
installed correctly. • Install the PostScript 
driver , referring to 
Software section.
• Print a configuration  p
 age and verify that the 
PS version is available 
for printing.
• If the problem persists, 
co
 ntact a service 
representative.
“Limit Check 
Error” m
 essage 
appears. The print job was 
to
o complex. You might need to reduce 
th
e complexity of the page 
or install more memory.
A PostScript 
erro
 r page prints. The print job may 
not be PostScrip
t.Make sure that the print job 
is a
 PostScript job. Check 
to see whether the 
software application 
expected a setup or 
PostScript header file to be 
sent to the machine.
The optional tray 
is not 
 selected in 
the driver. The printer driver 
has not bee
n 
configured to 
recognize the 
optional tray. Open the PostScript driver 
prope
rties, select the 
Device Settings tab, and 
set the 
Tr a y option of the 
Installable Options section 
to 
Installed.
Window/ 
MacintoshThe machine does not 
staple correctly when 
printing more than one 
copy from Acrobat 
Reader with a collate 
option.  Try to print with the latest 
Adobe
 Reader program or 
print with turning on Print 
as Image option from 
Acrobat printing options. It 
might take longer to print 
when you print a PDF file 
as an image. 
Linux The machine does not 
st

aple correctly when 
printing more than one 
copy with a collate optionTurning off collation options 
on applications (including 
CUPS pstops collation option) 
may solve this problem. If you 
want to use the collation 
option, go to printer driver’s 
advanced option and turn the 
collation on.
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