Samsung CLX 8385ND User Manual

14.12   
Original paper jam 
in front of scanner 
duplex path Paper has jammed 
du
ring duplex printing 
in the DADF. Clear the jam. 
(Page
 14.2 )
Original paper jam 
ins
 ide of scanner The lead edge of the 
do
cument failed to 
actuate the gate 
sensor within the 
correct time after 
actuating the scan 
sensor.
When the machine is 
on
 , jammed paper is 
detected in the DADF. Open the DADF 
cover and remove 

the 
jammed original. 
(Page  14.1 )
Original paper jam 
while
  reversing 
paper in scanner...

14.13   
Scanner locking 
switch is locked or 
another problem 
occurred The CCD (Charged 
Cou
ple Device) lock 
has been locked. The 
CCD does not detect 
its home location or 
move. Unlock the CCD lock. 
(Page
 1.3 ) Or turn off 
the machine and on 
a
 gain. Try again. If 
the problem persists, 
call for service.
Sensor failure: 
[zzz]. Call 
 for 
service There is a problem in 
the senso
r signal. Turn the machine off 
a
nd turn it on again. If 
the problem persists, 
please call for 
service.
Shake...

14.14   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem  persists, please call for service.
Touch screen problem
Paper feeding problems
ConditionSuggested solutions
The touch screen 
do
 es not show 
anything. • Adjusts the brightness of 
the touch screen.
• Turn the machine off and turn it on again. If 
the problem persists, please call for service....

14.15   
The 
machine 
does not 
print. 
(continued) The connection cable 
be
tween the 
computer and the 
machine is defective. If possible, attach the cable 
to 
another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
inc
 orrect. Check the Windows printer 
setting 
to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct...

14.16   
PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations. Incompatibility 
be
tween the PDF file 
and the Acrobat 
products. Printing the PDF file as an 
ima
ge may enable the file to 
print. Turn on 
Print As Image 
from the Acrobat printing 
options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
Before 
prin
 ting, the 
machine 
emits vapor 
near the 
output tray. Using damp paper 
can cause vapor 
du
ring printing....

14.17   
White Spots  White spots appears on the page:
• The paper is too rough and a lot of dirt from 
a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. 
Clean the inside of your machine. 
(Page 13.2) Contact a service 
representative.
• The paper path may need cleaning. Contact  a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the printer has probably been scratched. Remove the imaging unit 
and install a...

14.18   
Page skew• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper  is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles...

14.19   
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Li
ght  and Dark arrows to darken or 
lighten the backgrounds of copies.
Smears, lines, 
marks, or spot
 s 
appears on copies. • If the defects are on the original, press 
Li ght 
and  Dark  arrows to lighten the background 
of your copies.
• If there are no defects on the original, clean  th
 e scan unit. (Page  13.2 )
Copy image is 
skewed. • Ensure that the original is face down on the 
scann
 er glass or...

14.20   
Samsung Scan Manager Problem
Fax problems (optional) 
Message appears 
on your computer 
screen:
• “Device cant be 
set 
 to the H/W 
mode you want.”
• “Port is being  used
  by another 
program.”
•“Port is  Disab
 led.”
• “Scanner is busy 
receivi
 ng or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  fa
 iled.” • There may be a copying or printing job in 
prog
 ress. Try your job again when that job is 
finished, try your job again.
• The...

14.21   
Common Windows problems
Note
Refer to Microsoft Windows User’s Guide that came with your 
computer for further information on Windows error messages.
ConditionSuggested solutions
“File in Use” 
message
  appears 
during installation. Exit all software applications. Remove all 
so
ftware from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General 
Protection F
 ault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear. Close all other applications,...