Samsung CLX 8380ND User Manual

12.15   
Solving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem  persists, please call for service.
Touch screen problem
Paper feeding problems
ConditionSuggested solutions
The touch screen 
does not show 
anything. • Adjusts the brightne
ss of the touch screen.
• Turn the machine off and turn it on again. If  the problem persists, please call for service....

12.16   
The 
machine 
does not 
print. 
(continued) The connection cable 
between the 
computer and the 
machine is defective.
If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one....

12.17   
PDF file 
does not 
print 
correctly-
some parts 
are missing 
in the 
graphics, 
text or 
illustrations. Incompatibility 
between the PDF file 
and the Acrobat 
products.
Printing the PDF file as an 
image may enable the file to 
print. Turn on 
Print As Image 
from the Acrobat printing 
options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
Before 
printing, the 
machine 
emits vapor 
near the 
output tray. Using damp paper 
can cause vapor 
during printing.
This...

12.18   
White Spots  White spots appears on the page:
• The paper is too rough and a lot of dirt from 
a paper falls to the inner devices within the 
machine, so the transfer roller may be dirty. 
Clean the inside of your machine. 
(Page 11.2) Contact a service 
representative.
• The paper path may need cleaning. Contact  a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the printer has probably been scratched. Remove the imaging unit 
and install a...

12.19   
Page skew• Ensure that the paper  is loaded properly.
• Check the paper type and quality.  (Page 4.3)
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper  is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. (Page 4.3)
• Turn the stack of paper over in the tray. Also 
try rotating the paper 180° in the tray.
Wrinkles...

12.20   
Copying problems
ConditionSuggested solutions
Copies are too light 
or too dark. Use 
Light  and Dark arrows to darken or 
lighten the backgrounds of copies.
Smears, lines, 
marks, or spots 
appears on copies. • If the defects are on the original, press 
Light 
and  Dark  arrows to lighten the background 
of your copies.
• If there are no defects on the original, clean  the scan unit. (Page 11.2)
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in...

12.21   
Network Scan problems
Message appears 
on your computer 
screen:
• “Device cant be 
set to the H/W 
mode you want.”
• “Port is being  used by another 
program.”
•“Port is  Disabled.”
• “Scanner is busy 
receiving or 
printing data. 
When the 
current job is 
completed, try 
again.”
• “Invalid handle.”
• “Scanning has  failed.” • There may be a copying or printing job in 
progress. Try your job again when that job is 
finished, try your job again.
• The selected port is  currently being used....

12.22   
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide 
that came with your PC for further information on Windows error 
messages.
Faxes do not store 
in memory. 
There may not be enough memory space to 
store the fax. If the display shows the low 
memory message, delete any faxes you no 
longer need from the memory and then try to 
store the fax again. Please call for service.
Blank areas 
appear at the 
bottom of each 
page or on other 
pages, with a small...

12.23   
Common Linux problems
ProblemPossible Cause and Solution
The machine does not 
print.The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 (cups-
1.1.21) has a problem with ipp (Internet Printing 
Protocol) printing.
• Check if the printer driver is installed in your 
system. Open the Unified  Driver configuration 
tool and switch to the Printers tab in the 
Printers configuration window to look at the list 
of available printers. Make sure that your 
machine is...

12.24   
The machine does 
not scan.• Check if a document is loaded into the 
machine.
• Check if your machine is connected to the 
computer. Make sure it is connected properly if 
an I/O error is reported while scanning.
• Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access for different 
“consumer” applications  to the same port is 
possible. To avoid possible conflicts, only one 
of them...