Samsung CLX 6240FX User Manual

Troubleshooting_81
Send Error
(Wrong Config) There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
Toner Empty
T A toner cartridge has 
almost reached its 
estimated cartridge 
life. 
W Stop  X  
Samsung 
does not 
recommend 
using non-
genuine 
Samsung 
toner cartridge 
such as 
refilled or 
remanufactured. 
Samsung cannot 
guarantee non-
genuine Samsung 
toner cartridges 
quality. Service or 
repair required as a 
result of using non-
genuine Samsung...

82 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggest ed solutions until the problem is 
corrected. If the problem  persists, call for service.
Paper feeding 
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing.Clear the paper jam. See page 71.
Paper sticks 
together.• Ensure there is not too 
much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your...

Troubleshooting_83
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select Samsung
 CLX-6200 
Series or CLX-6240 Series 
as your default printer in your 
Windows.
• Check the machine  for the following:
• The front cover is not  closed. Close the cover.
• Paper is jammed. Clear the paper jam....

84 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete. If you are under the 
DOS environment, 
the font setting for 
your machine may 
be set incorrectly.
Suggested solutions: Change 
the font setting. See 
Changing the font 
setting on page 31.
Before pr
inting, 
the machine...

Troubleshooting_85
Toner smear• Clean the inside of the machine. See page 
63.
• Check the paper type and quality. See page 
33.
• Remove the toner cart ridge and install a 
new one. See page 66.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a  repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have 
the same problems,...

86 _Troubleshooting
Copying problems
Loose toner• Clean the inside of the machine. See page 
63.
• Check the paper type and quality. See page 
33.
• Remove the toner cart ridge and install a 
new one. See page 66.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition...

Troubleshooting_87
Scanning problems Samsung  Scan Manager problems
Fax problems
(CLX-6200FX, CLX-6210FX, CLX-6240FX only)
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the  DADF (or ADF).
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is...

88 _Troubleshooting
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Common Windows problems
The machine dials a 
number, but a 
connection  with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and 
ask her/him to sort out the problem.
Faxes do not store in 
memory. 
There may not be enough memory space to...

Troubleshooting_89
Common Linux problems
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not print. • Check if the printer driver is installed in your 
system. Open Unified  Driver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, invoke 
Add new printer wizard to set up your device.
• Check if the printer is  started. Open Printers 
configuration and select your machine...

90 _Troubleshooting
Common Macintosh problems
The machine does 
not appear on the 
scanners list. • Check if your machine is attached to your 
computer. Make sure that it is connected 
properly via the USB port and is turned on.
• Check if the scanner driver for your machine  is installed in your system. Open Unified 
Driver configurator, switch to Scanners 
configuration, then press  Drivers. Make sure 
that driver with a name corresponding to 
your machines name is listed in the window. 
Check if the...