Samsung CLX 6240FX User Manual

							
Troubleshooting_81
Send Error
(Wrong Config) There is a problem on 
the network interface 
card. Configure your network 
interface card correctly.
Toner Empty
T A toner cartridge has 
almost reached its 
estimated cartridge 
life. 
W Stop  X  
Samsung 
does not 
recommend 
using non-
genuine 
Samsung 
toner cartridge 
such as 
refilled or 
remanufactured. 
Samsung cannot 
guarantee non-
genuine Samsung 
toner cartridges 
quality. Service or 
repair required as a 
result of using non-
genuine Samsung 
toner cartridges will 
not be covered under 
the machine warranty. You can choose among 
Stop
, Continue  or 
Black Only  as shown on 
the control panel. If you 
select  Stop, the printer 
stops printing and you 
cannot print any more 
without changing the 
cartridge. If you select 
Continue , the printer 
keeps printing but the 
printing quality cannot 
be guaranteed. If you 
select  Black Only , the 
machine prints the data 
in black only.
Replace the toner 
cartridge for the best 
print quality when this 
message appears. Using 
a cartridge beyond this 
stage can result in 
printing quality issues.  
See page 67.
If the black toner 
cartridge is 
empty, Black 
Only  message 
does not appear.
Toner Exhausted
T A toner cartridge has 
reached its estimated 
cartridge life. The 
printer stops printing.
Estimated 
cartridge life 
means the 
expected or 
estimated 
toner cartridge 
life, which 
indicates the 
average capacity of 
print-outs and is 
designed pursuant to 
ISO/IEC 19798. (See 
Specification on page 
99.) The number of 
pages may be 
affected by operating 
environment, printing 
interval, media type, 
and media size. Some 
amount of toner may 
remain in the cartridge 
even when Toner 
Exhausted appears 
and the printer stops 
printing. Replace the toner 
cartridge. See page 67.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
Toner Low
T Small amount of toner 
is left in the cartridge. 
The estimated 
cartridge life of toner 
is close. Prepare a new cartridge 
for replacement. You 
may temporarily 
increase the printing 
quality by redistributing 
the toner. (See page 66.) 
Tray 2 
Paper jam 0
Paper has jammed In 
the paper feed area.
Clear the jam. See page 
73.
Updating Data
Please Wait...This message 
appears when there is 
a change in the 
system setting or 
when you back up a 
data. Do not turn the power off 
when this message is 
showing. Changes may 
not be saved and datas 
can be lost.
MESSAGEMEANINGSUGGESTED 
SOLUTIONS
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82 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggest ed solutions until the problem is 
corrected. If the problem  persists, call for service.
Paper feeding 
CONDITIONSUGGESTED SOLUTIONS
Paper is jammed 
during printing.Clear the paper jam. See page 71.
Paper sticks 
together.• Ensure there is not too 
much paper in the tray. 
The tray can hold up to 250 sheets of paper, 
depending on the thickness of your paper.
• Make sure that you are using the correct type  of paper. See page 38.
• Remove paper from the tray and flex or fan the 
paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets of 
paper do not feed. • Different types of paper
 may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. See page 71.
Paper does not feed 
into the machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove  paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 33.
• If an original does not feed into the machine,  the DADF (or ADF) rubber pad may require to 
be replaced. See page 69.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tray. If you are printing 
on special materials, use the 
multi-purpose tray.
• An incorrect type of paper is being used. Use  only paper that meets  the specifications 
required by the machine. See page 33.
• There may be debris inside the machine. Open  the front cover and remove the debris.
• If an original does not feed into the machine,  the DADF (or ADF) rubber pad may require to 
be replaced. See page 69.
Envelopes skew or 
fail to feed correctly. Ensure the paper guides are against both sides of 
the envelopes.
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Troubleshooting_83
Printing problems
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
The machine 
does not print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select Samsung
 CLX-6200 
Series or CLX-6240 Series 
as your default printer in your 
Windows.
• Check the machine  for the following:
• The front cover is not  closed. Close the cover.
• Paper is jammed. Clear the paper jam. See page  73.
• No paper is loaded. Load paper. See page 36.
• The toner cartridge is not installed. Install the  toner cartridge.
• If a system error occurs, contact your service  representative.
The connection 
cable between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable 
and reconnect it.
The connection 
cable between the 
computer and the 
machine is 
defective. If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may 
be configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. 
See the 
Software section .
The machine is 
malfunctioning. Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.
The document size 
is so big that the 
hard disk space of 
the computer is not 
enough to access 
the print job. Get more hard disk space 
and print the document 
again.
The machine 
selects print 
materials from 
the wrong paper 
source.
The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Thin Paper  tab 
within the printer properties. 
Select the correct paper 
source. See the printer driver 
help screen.
A print job is 
extremely slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
Half the page is 
blank.The page orientation 
setting may be 
incorrect. Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete.The printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another computer 
and try a print job that you 
know works. Finally, try a 
new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.
Pages print, but 
are blank.
The toner cartridge 
is defective or out of 
toner. Redistribute the toner, if 
necessary. See page 65.
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
The printer does 
not print PDF file 
correctly. Some 
parts of 
graphics, text, or 
illustrations are 
missing.Incompatibility 
between the PDF 
file and the Acrobat 
products.
Printing the PDF file as an 
image may solve this 
problem. Turn on 
Print As 
Image  from the Acrobat 
printing options.
It will take longer to 
print when you print a 
PDF file as an image.
The print quality 
of photos is not 
good. Images 
are not clear. The resolution of the 
photo is very low. 
Reduce the photo size. If you 
increase the photo size in the 
software application, the 
resolution will be reduced. 
CONDITIONPOSSIBLE 
CAUSESUGGESTED SOLUTIONS
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84 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear the 
problem.
The machine 
prints, but the 
text is wrong, 
garbled, or 
incomplete. If you are under the 
DOS environment, 
the font setting for 
your machine may 
be set incorrectly.
Suggested solutions: Change 
the font setting. See 
Changing the font 
setting on page 31.
Before pr
inting, 
the machine 
emits vapor near 
the output tray. Using damp paper 
can cause vapor 
during printing.
This is not a problem. Just 
keep printing.
The machine 
does not print 
special sized 
paper such as a 
billing paper.Paper size and 
paper size setting do 
not match.
Set the correct paper size in 
the Custom in the Paper tab 
in the printer propeties. See 
Software section.
CONDITIONSUGGESTED SOLUTIONS
Light or faded printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able 
to temporarily extend the toner cartridge 
life. See page 66. If th is does not improve 
the print quality, install a new toner 
cartridge.
• The paper may not meet paper 
specifications; for exam ple, the paper is too 
moist or too rough. See page 33.
• If the entire page is light, the print  resolution setting is too low. Adjust the print 
resolution. See the help screen of the 
printer driver.
• A combination of faded  or smeared defects 
may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the 
machine may be dirty. Clean the LSU, 
contact a service representative.
Toner specks• The paper may not meet  specifications; for 
example, the paper is too moist or too 
rough. See page 33.
• The paper path may need cleaning. See  Cleaning the inside on page 63.
CONDITIONPOSSIBLE CAUSESUGGESTED SOLUTIONS
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
Aa Bb Cc
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. 
Try reprinting the job.
• The moisture content of the paper is  uneven or the paper has moist spots on its 
surface. Try a different brand of paper. See 
page 33.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of 
paper.
• Change the printer option and try again. Go 
to printer properties, click  Paper tab, and 
set type to  Thick Paper . Refer to the 
Software section  for details.
If these steps do not correct the problem, 
contact a service representative.
White Spots  White spots appear on the page:
• The paper is too rough and a lot of dirt from 
the paper falls to the inner devices within 
the machine, which means the transfer belt 
may be dirty. Clean the inside of your 
machine. Contact a service representative.
• The paper path may need cleaning.  Contact a service representative.
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the toner cartridge has probably been scratched. Remove the 
toner cartridge and install a new one. See 
page 66.
If white vertical streaks appear on the page:
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU, 
contact a service representative.
If vertical streaks appear on the page:
• The surface of the scanner glass and its  white sheet may be dirty. Clean these unit. 
See 65 . If this problem persists, contact a 
service representative.
Color or Black 
backgroundIf the amount of background shading becomes 
unacceptable:
• Change to a lighter weight paper. See page 33.
• Check the machine’s en vironment: very dry 
(low humidity) or high humidity (higher than 
80% RH) conditions can increase the 
amount of background shading.
• Remove the old toner cartridge and install 
a new one. See page 66.
CONDITIONSUGGESTED SOLUTIONS
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
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Troubleshooting_85
Toner smear• Clean the inside of the machine. See page 
63.
• Check the paper type and quality. See page 
33.
• Remove the toner cart ridge and install a 
new one. See page 66.
Vertical repetitive 
defectsIf marks repeatedly appear on the printed side 
of the page at even intervals:
• The toner cartridge may be damaged. If a  repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge. After the printout, if you still have 
the same problems, remove the toner 
cartridge and install a new one. See page 
66.
• Parts of the machine may have toner on 
them. If the defects occur on the back of 
the page, the problem will likely correct 
itself after a few more pages.
• The fusing assembly may be damaged.  Contact a service representative.
Background scatterBackground scatter result s from bits of toner 
randomly distributed on the printed page. 
• The paper may be too damp. Try printing 
with a different batch of paper. Do not open 
packages of paper until necessary so that 
the paper does not absorb too much 
moisture.
• If background scatter occurs on an  envelope, change the printing layout to 
avoid printing over areas that have 
overlapping seams on the reverse side. 
Printing on seams can cause problems.
• If background scatter covers the entire 
surface area of a printed page, adjust the 
print resolution thro ugh your software 
application or the printer properties.
Misformed 
characters• If characters are improperly formed and  producing hollow images, the paper stock 
may be too slick. Try a different paper. See 
page 33.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit 
may need service. For service, contact a 
service representative.
CONDITIONSUGGESTED SOLUTIONS
A
Page skew• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Ensure that the paper or other material is  loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidi ty can cause paper 
curl. See page 33.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Wrinkles or creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 33.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
Back of printouts 
are dirty• Check for leaking toner. Clean the inside of the machine. See page 63.
Solid Color or 
Black pages• The toner cartridge may not be installed properly. Remove the cartridge and reinsert 
it.
• The toner cartridge may be defective and  need replacing. Remove the toner cartridge 
and install a new one. See page 66.
• The machine may require repair. Contact a  service representative.
CONDITIONSUGGESTED SOLUTIONS
AaBbCcAaBbCcAaBbCc
AaBbCc
AaBbCc
A
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86 _Troubleshooting
Copying problems
Loose toner• Clean the inside of the machine. See page 
63.
• Check the paper type and quality. See page 
33.
• Remove the toner cart ridge and install a 
new one. See page 66.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
Character VoidsCharacter voids are white areas within parts of 
characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the 
composition of transparencies, some 
character voids are normal. 
• You may be printing on the wrong surface 
of the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper 
specifications. See page 33.
Horizontal stripesIf horizontally aligned black streaks or smears 
appear:
• The toner cartridge may be installed improperly. Remove the cartridge and 
reinsert it.
• The toner cartridge may be defective.  Remove the toner cartridge and install a 
new one. See page 66.
• If the problem persists, the machine may  require repair. Contact a service 
representative.
CurlIf the printed paper is curled or paper does not 
feed into the machine:
• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. 
• Change the printer option and try again. Go  to printer properties, click  Paper tab, and 
set type to  Thin Paper . Refer to the 
Software section  for details.
An unknown image 
repetitively appears 
on a next few 
sheets or loose 
toner, light print, or 
contamination 
occurs.Your printer is probably being used at an 
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality 
such as loose toner or light imaging. You can 
set this option through  Printer Settings Utility  
or  Printer  tab in printer driver’s properties. See 
page 28.
CONDITIONSUGGESTED SOLUTIONS
Copies are too light 
or too dark. Use 
Darkness  to darken or lighten the 
background of the copies.
CONDITIONSUGGESTED SOLUTIONS
A
AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc
Smears, lines, 
marks, or spots 
appears on copies. • If defects are on the original, press 
Darkness  to lighten the background of your 
copies.
• If no defects are on the original, clean the  scan unit. See page 65.
Copy image is 
skewed. • Ensure that the original is face down on the 
scanner glass or face up in the DADF (or 
ADF).
• Check that the copy paper is loaded  correctly.
Blank copies print 
out. Ensure that the original is face down on the 
scanner glass or face up in the DADF (or 
ADF).
Image rubs off the 
copy easily.• Replace the paper in the tray with paper 
from a new package.
• In high humidity areas, do not leave paper 
in the machine for extended periods of 
time.
Frequent copy paper 
jams occur. • Fan the stack of paper, then turn it over in 
the tray. Replace the pap er in the tray with 
a fresh supply. Check/adjust the paper 
guides, if necessary.
• Ensure that the paper is the proper paper 
weight. 75 g/m
2 (20 lb bond) paper is 
recommended.
• Check for copy paper or pieces of copy  paper remaining in the machine after a 
paper jam has been cleared.
Toner cartridge 
produces fewer 
copies than expected 
before running out of 
toner. • Your originals may contain pictures, solids, 
or heavy lines. For example, your originals 
may be forms, newsletters, books, or other 
documents that use more toner. 
• The machine may be turned on and off 
frequently. 
• The scanner lid may be left open while  copies are being made.
CONDITIONSUGGESTED SOLUTIONS
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Troubleshooting_87
Scanning problems Samsung  Scan Manager problems
Fax problems
(CLX-6200FX, CLX-6210FX, CLX-6240FX only)
CONDITIONSUGGESTED SOLUTIONS
The scanner does 
not work. • Make sure that you place the original to be 
scanned face down on the scanner glass, or 
face up in the  DADF (or ADF).
• There may not be enough available memory  to hold the document you want to scan. Try 
the Prescan function to see if that works. Try 
lowering the scan resolution rate.
• Check that the USB cable is connected  properly.
• Make sure that the USB cable is not  defective. Switch the cable with a known 
good cable. If necessary, replace the cable.
• Check that the scanner is configured  correctly. Check scan setting in the 
SmarThru Configuratio n or the application 
you want to use to make certain that the 
scanner job is being sent to the correct port.
The unit scans very 
slowly. • Check if the machine is printing received 
data. If so, scan the document after the 
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode 
because of the large amount of memory 
required to analyze and reproduce the 
scanned image. Set your computer to the 
ECP printer mode through BIOS setting. It 
will help to increase the speed. For details 
about how to set BIOS, refer to your 
computer user’s guide.
Message appears on 
your computer 
screen:
• “Device cant be set to the H/W 
mode you want.”
• “Port is being used  by another 
program.”
• “Port is Disabled.
• “Scanner is busy  receiving or 
printing data. 
When the current 
job is completed, 
try again.”
• “Invalid handle.”
• “Scanning has 
failed.” • There may be a copying or printing job in 
progress. When that job is complete, try your 
job again.
• The Selected port is currently being used.  Restart your computer and try again.
• The printer cable may be improperly  connected or the power may be off.
• The scanner driver is not installed or the 
operating environment is not set up properly.
• Ensure that the machine is properly  connected and the power is on, Then restart 
your computer.
• The USB cable may be improperly  connected or the power may be off.
CONDITIONSUGGESTED SOLUTIONS
I cannot use the 
Samsung Scan 
Manager. Check your operatin
g system. Supporting 
operating systems are Windows 2000/XP/
Vista.
CONDITIONSUGGESTED SOLUTIONS
The machine is not 
working, there is no 
display and the 
buttons are not 
working. • Unplug the power cord and plug it in again. 
• Ensure that there is power to the electrical 
outlet.
No dial tone sounds. • Check that the phone line is connected 
properly.
• Check that the phone socket in the wall is  working by plugging in another phone.
The numbers stored 
in memory do not 
dial correctly. Make sure that the numbers are stored in 
memory correctly. Print a Phone Book list, 
referring to page 58.
The original does not 
feed into the 
machine. • Make sure that the paper
 is not wrinkled and 
you are putting it in co rrectly. Check that the 
original is the right size, not too thick or thin 
• Make sure that the DADF (or ADF) is firmly  closed.
• The ADF rubber pad may need to be 
replaced. See page 69.
Faxes are not 
received 
automatically. • The receiving mode should be set to 
Fax.
• Make sure that there is paper in the tray.
• Check to see if the display shows any error  message. If it does, clear the problem.
The machine does 
not send. • Make sure that the original is loaded in the 
DADF (or ADF) or on the scanner glass. 
• Sending  should show up on the display. 
• Check the fax machine you are sending to,  to see if it can receive your fax.
The incoming fax has 
blank spaces or is of 
poor-quality. • The fax machine sending you the fax may 
be faulty. 
• A noisy phone line can cause line errors. 
• Check your machine by making a copy. 
• The toner cartridge may be empty. Replace  the toner cartridge, referring to page 66. 
Some of the words 
on an incoming fax 
are stretched. The fax machine sendin
g you the fax had a 
temporary document jam. 
There are lines on 
the originals you 
send. Check your scan unit fo
r marks and clean it. 
See page 65.
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88 _Troubleshooting
Common PostScript problems
The following situations are PS language specific and may occur when 
several printer languages are being used.
Common Windows problems
The machine dials a 
number, but a 
connection  with the 
other fax machine 
fails. The other fax machine may be turned off, out 
of paper, or cannot answer incoming calls. 
Speak with the other machine operator and 
ask her/him to sort out the problem.
Faxes do not store in 
memory. 
There may not be enough memory space to 
store the fax. If th
e display shows the  Memory 
Full  message, delete from memory any faxes 
you no longer need and then try again to store 
the fax.
Blank areas appear 
at the bottom of each 
page or on other 
pages, with a small 
strip of text at the 
top. You may have chosen the wrong paper 
settings in the user option setting. For details 
about paper settings, see page 33.
To receive a printed or screen-displayed message when PostScript 
errors occur, open the Print Options window and click the desired 
selection next to the PostScript errors section
PROBLEMPOSSIBLE 
CAUSESOLUTION
PostScript file 
cannot be 
printed. The PostScript 
driver may not be 
installed correctly.
• Install the PostScript 
driver, referring to 
Software section .
• Print a configuration page  and verify that the PS 
version is available for 
printing.
• If the problem persists, 
contact a service 
representative.
“Limit Check 
Error” message 
appears. The print job was 
too complex.
You might need to reduce the 
complexity of the page or 
install more memory.
A PostScript 
error page prints.The print job may 
not be PostScript.
Make sure that the print job is 
a PostScript job. Check to 
see whether the software 
application expected a setup 
or PostScript header file to be 
sent to the machine.
The optional tray 
is not selected in 
the driver.The printer driver 
has not been 
configured to 
recognize the 
optional tray. Open the PostScript driver 
properties, select the Device 
Settings tab, and set the Tray 
option of the Installable 
Options section to Installed.
CONDITIONSUGGESTED SOLUTIONS
When printing a 
document in 
Macintosh with 
Acrobat 
Reader 6.0 or 
higher, colors 
print incorrectly. The resolution 
setting in the 
printer driver may 
not be matched 
with the one in 
Acrobat Reader.
Make sure that the resolution 
setting in your printer driver 
matches the one in Acrobat 
Reader.
CONDITIONSUGGESTED SOLUTIONS
“File in Use” 
message appears 
during installation.
Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred.” messages 
appear.
These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in ready mode 
or after printing has been completed, check the 
connection and/or whether an error has 
occurred.
Refer to the Microsoft Windows documentation that came with your 
computer for further informati
on on Windows error messages.
PROBLEMPOSSIBLE 
CAUSESOLUTION
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Troubleshooting_89
Common Linux problems
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not print. • Check if the printer driver is installed in your 
system. Open Unified  Driver configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, invoke 
Add new printer wizard to set up your device.
• Check if the printer is  started. Open Printers 
configuration and select your machine on the 
printers list. Look at the description in the 
Selected printer pane. If its status contains 
“(stopped)” string,  press the  Start button. 
After that normal operation of the printer 
should be restored. Th e “stopped” status 
might be activated when some problems in 
printing occurred. For instance, this could be 
an attempt to print document when port is 
claimed by a scanning application.
• Check if the port is not busy. Since functional  components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous  access of different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only 
one of them at a time is allowed to gain 
control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port assigned to 
your printer. In the Selected port pane you 
can see if the port is occupied by some other 
application. If this is the case, you should 
wait for completion of the current job or 
should press Release port button, if you are 
sure that the present owner is not functioning 
properly.
• Check if your application has special print 
option such as “-oraw”. If “-oraw” is specified 
in the command line parameter then remove 
it to print properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit command 
line parameter in the command item.
• The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 
(cups-1.1.21) has a problem with ipp 
(Internet Printing Protocol) printing.Use the 
socket printing instead of ipp or install later 
version of CUPS (cups-1.1.22 or higher).
Some color images 
come out all black. This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color 
space of the document is indexed color space 
and it is converted through CIE color space. 
Because Postscript uses CIE color space for 
Color Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 7.06 or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.
Some color images 
come out in 
unexpected color. This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.
xx) when the base color 
space of the document is indexed RGB color 
space and it is converted through CIE color 
space. Because Postscript uses CIE color 
space for Color Matching System, you should 
upgrade Ghostscript on your system to at least 
GNU Ghostscript version 8.xx or later. You can 
find recent Ghostscript versions at 
www.ghostscript.com.
The machine does 
not print whole pages 
and its output is half 
page printed. It is a known problem that occurs when a color 
printer is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linu
x OS, and reported to 
bugs.ghostscript.com as Ghostscript Bug 
688252.
The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from  http://sourceforge.net/
projects/ghostscript/ and install it to solve this 
problem.
I cannot scan via 
Gimp Front-end. • Check if Gimp Front-
end has “Xsane: Device 
dialog.” on the “Acqui re” menu. If not, you 
should install Xsane plug-in for Gimp on the 
your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CD or 
Gimp home page. For the detail information, 
refer to the Help for  Linux distribution CD or 
Gimp Front-end application. 
If you wish to use other kind of scan application, 
refer to the Help for application.
I encounter error 
“Cannot open port 
device file” when 
printing a document. Avoid changing print job parameters (via LPR 
GUI, for example) while a print job is in 
progress. Known versions of CUPS server 
break the print job whenever print options are 
changed and then try to restart the job from the 
beginning. Since Unified 
Linux Driver locks port 
while printing, the abrupt termination of the 
driver keeps the port locked and therefore 
unavailable for subsequent print jobs. If this 
situation occurred, try to release the port. 
CONDITIONSUGGESTED SOLUTIONS
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90 _Troubleshooting
Common Macintosh problems
The machine does 
not appear on the 
scanners list. • Check if your machine is attached to your 
computer. Make sure that it is connected 
properly via the USB port and is turned on.
• Check if the scanner driver for your machine  is installed in your system. Open Unified 
Driver configurator, switch to Scanners 
configuration, then press  Drivers. Make sure 
that driver with a name corresponding to 
your machines name is listed in the window. 
Check if the port is not busy. Since functional 
components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous  access of different 
“consumer” application to the same port is 
possible. To avoid possible conflicts, only 
one of them at a time is allowed to gain 
control over the device. The other 
“consumer” will encounter “device busy” 
response. This can usually happen while 
starting scan procedure, and appropriate 
message box appears.
•
To identify the source of the problem, you 
should open ports configuration and select the 
port assigned to your scanner. ports symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In 
the Selected port pane you can see if the port is 
occupied by some other appli
cation. If this is 
the case, you should wait for completion of 
the current job or should press Release port 
button, if you are sure  that the present ports 
owner is not functioning properly.
CONDITIONSUGGESTED SOLUTIONS
The machine does 
not scan. • Check if a document is loaded into the 
machine.
• Check if your machine is connected to the  computer. Make sure if it is connected properly 
if I/O error is reported while scanning.
• Check if the port is not busy. Since functional  components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous  access of different 
“consumer” application to the same port is 
possible. To avoid possi ble conflicts, only one 
of them at a time is al lowed to gain control over 
the device. The other  “consumer” will 
encounter “device busy” response. This can 
usually happen while starting scan procedure, 
and appropriate message box will be displayed.
To identify the source of the problem, you 
should open ports configuration and select the 
port assigned to your scanner. port’s symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanner s’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /dev/
mfp4 respectively and so forth sequentially. In 
the Selected port pane you can see if the port is 
occupied by some other application. If this is 
the case, you should wait  for completion of the 
current job or should press Release port 
button, if you are sure  that the present port’s 
owner is not functioning properly.
Refer to Linux User’s Guide that ca me with your computer for further 
information on Linux error messages.
CONDITIONSUGGESTED SOLUTIONS
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing. Incompatibility betw
een the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on  Print As 
Image  from the Acrobat printing options.
It will take longer to print when 
you print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2. Update your Mac OS to OS 10.3.3. or 
higher.
Some letters are not 
displayed normally 
during the Cover page 
printing.
This problem is caused because Mac OS 
cannot create the font
 during the Cover 
page printing. English alphabet and 
numbers are displayed normally at the 
Cover page.
Refer to Mac OS User’s Guide that came with your computer for 
further information on Mac OS error messages.
CONDITIONSUGGESTED SOLUTIONS
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