Ricoh Mp 161 Service Manual

When You Cannot Send Scanned Files
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Operations Are Not Possible When Messages Appear
This section describes likely causes of and possible solutions for messages that
appear when the machine fails to operate.
Message Cause Solution
Updating desti-
nation list. Re-
select 
destination(s) 
or senders name 
later.The destination list is being up-
dated from the network using 
SmartDeviceMonitor for Admin 
or Web Image Monitor.Wait until the message disap-
pears. Do not switch off the pow-
er while this...

Troubleshooting When Using the Scanner Function
56
5When a Message Is Displayed
This section describes likely causes of and possible solutions for error messages
that may appear on the machines display panel.
When a Message Is Displayed on the Display Panel
This section describes causes and remedies if an error message appears on the
display of the control panel.
Important
❒For messages that are not listed here, see “When You Have Problems Operat-
ing the Machine”.
Message Cause Solution
Connection with...

When a Message Is Displayed
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5
Exceeded max. 
number of search 
results which 
can be dis-
played. Max.: 
nnn
(A figure is placed at 
n.)Search results have exceeded the 
max. displayable number.Search again after changing the 
search conditions.
You do not have 
privileges to 
use this func-
tion.Privileges to use this function. Contact the administrator.
LDAP server 
search timed 
out. Check the 
server status.A network error has occurred and 
connection has failed.Try the operation once more. If...

Troubleshooting When Using the Scanner Function
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Cannot enter 
manually more 
than nnn desti-
nations.
(A figure is placed at 
n.)The e-mail has too many (nnn or 
more) destinations.Split the destinations into two or 
more groups.
Cannot specify 
more than 100 
destinations.The e-mail has too many (100 or 
more) destinations.Split the destinations into two or 
more groups.
The number of 
destination 
folders se-
lectable in one 
time is limited 
to 32.The maximum number of desti-
nation folders that...

When a Message Is Displayed
59
5
Original is be-
ing scanned by 
another func-
tion. The machine is using another 
function such as copying.Retry scanning after the opera-
tion with the other function is 
completed.
Exceeded 
max.memory ca-
pa. Scanning 
will be can-
celled. Scanned 
data will be 
cleared.The memory is full.Try one of the following measures:
 Wait for a while, and then re-
try the scan operation.
 Reduce the scan area or scan-
ning resolution.
 Delete unneeded stored files.
Exceeded...

Troubleshooting When Using the Scanner Function
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5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For information
about how to turn off the main power switch, see “Turning Off the Main Pow-
er”,...

When a Message Is Displayed
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5
Scanner is not 
available. 
Check the scan-
ner connection 
status. The machines main power 
switch is off.
 The machine is not connected 
to the network correctly. Set the main power switch to 
“On”.
 Check whether the machine is con-
nected to the network correctly.
 Deselect the personal firewall 
function of the client computer.
 Use an application such as tel-
net to make sure SNMPv1 or 
SNMPv2 is set as the ma-
chine’s protocol. See “Net-
work Settings”,...

Troubleshooting When Using the Scanner Function
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5
Insufficient 
memory. Reduce 
the scanning ar-
ea.Scanner memory is insufficient.  Reset the scan size.
 Lower the resolution.
 Set with no compression. See 
TWAIN Driver help.
The problem may be due to the 
following cause:
 “The Relationship between 
the Resolution and the Scan-
ning Area” chart in Help for 
halftone scanning might not 
always apply. Scanning can-
not be performed if large val-
ues are set for brightness 
when using halftone or...

When a Message Is Displayed
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5
Communication 
error has oc-
curred on the 
network.A communication error has oc-
curred on the network.Check whether the client compu-
ter can use the TCP/IP protocol.
Insufficient 
memory. Close 
all other appli-
cations, then 
restart scan-
ning.Memory is insufficient.  Close all the unnecessary ap-
plications running on the cli-
ent computer.
 Uninstall the TWAIN Driver, 
restart the computer, and then 
reinstall the TWAIN Driver.
Any of Login 
User Name, Login...

Troubleshooting When Using the Scanner Function
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