Ricoh Caplio R30 User Guide

							Chapter 5
Troubleshooting
Troubleshooting ............................................ 160
Appendices .................................................... 167
Caution
Never use any battery other than the specified one.
Reference
For the applicable battery, see P.16.
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Troubleshooting
Troubleshooting the Camera
Power Supply
SymptomCauseRemedyRefer 
to
The power does not come 
on.Battery is not loaded or is exhausted. Load the rechargeable battery correctly. 
Recharge the battery as required. Use 
the AC adapter as required. Recharge or 
use the AC Adapter.P. 1 9
P. 2 0
P.169
The battery is unacceptable. Use the dedicated rechargeable battery. 
Never use any other batteries.P. 1 6
The AC Adapter is not connected 
correctly. Reconnect it properly. P.169
The camera is automatically turned 
off by Auto Power-off.Turn on the camera again. P.22
The battery is loaded in wrong 
orientation.Load the battery in correct orientation. P.20
The power cuts out during 
use.The camera was left unattended and 
unused, so Auto Power-Off shut it off.Press the Power button to turn the 
camera on.P. 2 2
Battery is running low. Recharge the rechargeable battery or 
use the AC Adapter.P. 1 6
An unacceptable battery (manganese 
dry cell or other) is used.Use the dedicated rechargeable battery. 
Never use any other batteries.P. 1 6
The power does not go 
off.Camera malfunction. Remove the battery and load it again. 
Reconnect the AC adapter cable 
properly, if using.P. 1 9
P. 2 0
P.169
Although the battery has 
just been recharged, a 
battery mark is displayed to 
indicate a low battery level.
Although the battery has 
just been recharged, 
pressing the shutter release 
button retracts the lens.
Although the battery has 
just been recharged, 
pressing the shutter release 
button turns the power off.An unacceptable battery (manganese 
dry cell or other) is used.Use the dedicated rechargeable battery. 
Never use any other batteries.P. 1 6
Cannot recharge the 
battery.Battery life. Replace with a new rechargeable 
battery.P. 1 6
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Troubleshooting
Shooting
Battery runs out quickly. It is being used in extreme high or low 
temperatures.--
Many shots are being taken in dark 
places inside, requiring flash.--
SymptomCauseRemedyRefer 
to
The camera does not 
shoot even if you press 
the shutter release button. Battery is not loaded or is exhausted. Recharge the rechargeable battery or 
use the AC Adapter.P. 1 6
P. 1 9
P.169
The power is not on.
The camera is not in Still Image, 
Movie, or Sound (Voice Memo) Mode.Press the Power button to turn the 
camera on.P. 2 2
The camera is in Playback Mode. Press the Playback button. P.42
The shutter button is not pressed all 
the way. Press the shutter button all the way. P.29
P. 3 0
The Memory Card is not formatted. Format the card. P.112
The Memory Card does not have any 
free space.Load a new card, or delete unwanted 
files.P. 2 0
P. 4 9
End of Memory Card life. Load a new memory card. P.20
The flash is recharging. Wait until the flash lamp stops blinking.  P.36
The SD Memory Card is “locked”. Release the “Lock (write-protection)”. P.18
The SD Memory Card’s contact 
surfaces are dirty.Wipe off with a soft, dry cloth. -
Failed to confirm the shot 
image.The image confirmation time is too 
short. Lengthen the image confirmation time. P.119
Images do not appear on 
the LCD Monitor.The power is not on. Or the LCD 
Monitor is dark.Turn the power on. Or adjust the 
brightness of the LCD Monitor.P. 2 2
P. 11 4
The VIDEO/AV cable is connected. Disconnect the VIDEO/AV cable. P.47
The screen display status is in 
[SYNCHRO-MONITOR MODE].Press the DISP. button and switch 
display.P. 2 5
Although it is set to Auto 
Focus, it does not focus.The lens or AF Window is dirty. Wipe clean with a soft, dry cloth. P.12
The subject is not in the center of the 
shooting range.Shoot with Focus Lock. P.32
It is a hard-to-focus subject. Shoot with Focus Lock or Manual Focus. P.32
P. 6 6
SymptomCauseRemedyRefer 
to
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A picture is blurred. You moved the camera when 
pressing the shutter release button.Hold the camera with your elbows tight 
on your body.
Use a tripod.P. 2 7
When shooting in a dark place (ex. 
indoor), the shutter speed slows down 
and pictures become easily blurred.Use the flash. 
Raise the ISO sensitivity.P. 3 6
P. 8 3
The flash does not fire. Or 
the flash cannot recharge.Flashing is prohibited in the following 
statuses:
• White Balance Bracket enabled
• Continuous Shooting Mode
• Movie Mode
In some Scene Modes, flashing may 
be prohibited by default. (see P.170)For shooting with the flash, change the 
settings or mode.P. 1 2
P. 7 3
P. 8 9
P. 9 3
P.170
The flash is set to Flash Off.Deselect the Flash Off with the F
button.P. 3 6
Battery is running low. Recharge the rechargeable battery or 
use the AC Adapter.P. 1 6
Even though the flash 
fired, the picture is dark.The distance to the subject is greater 
than 1.85 meters in Telephoto or 
greater than 2.4 meters in Wide-
angle.Get closer to your subject and shoot. P.36
The subject is dark. Correct exposure. (Exposure correction 
also changes the light quantity of the 
flash.)P. 8 0
The image is too bright. The light quantity of the flash is not 
appropriate.Move a little away from the subject or 
light up the subject for shooting without 
flashing.P. 3 6
It is over-exposed. Use exposure compensation. Cancel 
Exposure Time.P. 7 5
P. 8 0
The brightness of the LCD monitor is 
not appropriate.Adjust the brightness of the LCD 
Monitor.P. 11 4
The image is too dark. The shot was taken in a dark place 
while set to   (Flash Off).Deselect the Flash Off with the F button. P.36
It is under-exposed. Use exposure compensation. Set to long 
exposure time.P. 7 5
P. 8 0
The brightness of the LCD monitor is 
not appropriate.Adjust the brightness of the LCD 
Monitor.P. 11 4
The image lacks natural 
color.The picture was shot in conditions 
that are hard for Auto White Balance 
to adjust to.Add a white object to the composition. 
Or use a White Balance setting other 
than Auto.P. 8 1
SymptomCauseRemedyRefer 
to
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Troubleshooting
Playback/Deleting
About the Software
For details about the software, refer to the Software User Guide (PDF file).
The date, or recording 
information does not appear.The screen display function is set to 
No Display.Press the DISP. button and switch 
display.P. 2 5
The brightness of the LCD 
Monitor changes during 
AF.You are using it in a dark place or 
when Auto Focus range and 
surrounding brightness are different.This is normal. -
There is a vertical smear 
on the image.This is a phenomenon that occurs 
when a bright subject is shot. It is 
called the smear phenomenon.This is normal. -
SymptomCauseRemedyRefer 
to
Cannot play back, or the 
Playback screen does not 
appear.The camera is not in Playback Mode. Press the 6 (Playback) button. P.42
The VIDEO/AV cable is not 
connected properly.Reconnect it properly. P.47
The video format is set wrong. Set to correct format. P.124
The contents of the SD 
Memory Card cannot be 
played back, or the 
Playback screen does not 
appear.No memory card is loaded. Or a 
Memory Card with no stored images 
is loaded.Load a card with stored images. P.20
You played back a Memory Card that 
was not formatted by this device.Load a card that was formatted and 
stored on by this device.P. 2 0
P. 11 2
You played back a Memory Card that 
was not recorded normally.Load a normally recorded card. -
The SD Memory Card’s contact 
surfaces are dirty.Wipe off with a soft, dry cloth. -
There is something wrong with the 
Memory Card.Play another card and if there is nothing 
wrong with it, the camera is OK. There 
may be something wrong with the card, 
so do not use it.-
An image disappeared. Battery is running low. Recharge the rechargeable battery or 
use the AC Adapter.P. 1 6
The camera was left unattended and 
unused, so Auto Power-Off shut it off.Turn the power back on. P.22
Files cannot be deleted. The file has been set to protect. Release the protection. P.101
The SD Memory Card is “locked”. Release the “Lock (write-protection)”. P.18
Cannot format a Memory 
Card.The SD Memory Card is “locked”. Release the “Lock (write-protection)”. P.18
SymptomCauseRemedyRefer 
to
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Other Problems
SymptomCauseRemedyRefer 
to
Cannot load the Memory 
Card.The card is facing the wrong way. Load correctly. P.20
Even when the camera’s 
buttons are pressed, it 
does not operate.Battery is running low. Recharge the rechargeable battery or 
use the AC Adapter.P. 1 6
P. 1 9
P.169
Camera malfunction. Press the Power button to turn the power 
off, and then press the Power button to 
turn the power on again.P. 2 2
Remove the battery and load it again. 
Reconnect the AC adapter cable 
properly, if using.P. 2 0
P.169
The date is wrong. The correct date/time are not set. Set the correct date/time. P.122
The date set has 
disappeared.The battery was removed. If the battery is removed for about one 
week, the date setting will be lost. Make 
the settings again.P.122
Auto Power-Off does not 
work.Auto Power-Off is set to OFF. Set the time for Auto Power-Off. P.116
The beep does not sound. The camera is set to silent. Mute is set at [Volume Setting]. P.118
Images do not appear on 
the TV.The video format is set wrong. Set to correct format. P.124
The cable is not connected. Reconnect the cable properly. P.47
The TV in/out switch is incorrectly set. Check that the TV in/out switch is set 
correctly.-
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Troubleshooting
War ning Messages Under Windows XP 
Service Pack 2
When software for Ricoh’s digital camera is used on a PC with 
Windows XP Service Pack 2 installed, the following warning 
message may appear at software activation or USB connection.
With this in mind, refer to the following:
1.Check the information 
provided on the message 
screen to make sure that it 
comes from a reputable 
source, and then click the 
[Unblock] button.
Caution
If you do not recognize the program, you should block it because it may be a virus. Click the 
[Keep Blocking] button to prevent the program from connecting to the Internet.
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If you clicked the [Keep Blocking] button:
Follow the steps below to check to see the Windows Firewall 
settings.
1.Click [Start] and then [Control Panel].
2.Double-click [Windows 
Firewall].
If [Windows Firewall] is not displayed, 
click [Switch to Classic Display] at the 
upper left of the window.
3.Click the [Exceptions] tab.
4.Check that the software is in 
[Programs and Services].
5.Click the [Add Program] button 
to add software that uses the 
network.
If you clicked the [Ask Me Later] button:
Each time the program is activated, the [Critical Warning about 
Windows Security] window appears. Then you can select [Unblock].
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Appendices
A. Specifications
General
Camera Parts
Video Signal Format NTSC, PAL
Power Source Voltage Rechargeable Battery (3.7 V) × 1
External Part (AC Adapter); 3.8 V
External Dimensions 95.0 mm (W) × 53.0 mm (H) × 26.0 mm (D) (excluding projecting parts)
Weight
Camera: Approximately 135 g (Excluding the battery, SD memory card, and strap)
Accessories: Approximately 45 g (Battery, SD memory card, and strap)
Tripod hole shape 1/4-20UNC
Operating Temperature Range 0 qC to 40 qC
Operating Humidity Range 85% or less
Storage Temperature Range -20 qC to 60 qC
Image Pickup Element
Total 5.25 million pixels (effective pixels 5.13 million), 1/2.5 primary-color CCD
Lens
• Lens 5.7 × Optical Zoom    Aperture: F3.3 (W) to 4.8 (T)
• Focal Length 4.6 to 26.4 mm (35 mm equivalent, 28 to 160 mm)
• Shooting distance
Approximately 0.3 m to A (Wide) or 0.84 m to A (Tele) from the front of the lens
• Macro shooting distanceApproximately 0.01 m to A (Wide) or 0.08 m to A (Tele) from the front of the lens
• Digital Zoom 3.6 times
Monitor Display Parts
• Screen Size 2.5
• Type Transparent Amorphous Silicon TFT LCD
• Pixel Count Approx. 114,000
• White Balance AUTO/Fixed (Daylight, Overcast, Tungsten light, Tungsten light 2, 
Fluorescent light, Manual Setting)
Exposure Adjustment
• Light Metering Sensitivity 
Distribution Multi Light Metering (256 segments), Center-weighted Light Metering, Spot 
Metering
• Exposure Compensation Exposure Compensation +/-2.0EV (1/3EV Steps) 
• Metering Method TTL-CCD Metering Method
• Flash AE Yes (In Daylight Synchro: On)
• Shutter Still image: 8, 4, 2, 1 to 1/2000 seconds, Movie: 1/30 to 1/2000 seconds
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Image Data Record/Playback Part
I/O Terminals
Memory Cards that can Record, Playback
• ISO Sensitivity AUTO, ISO64, ISO100, ISO200, ISO400, ISO800
Distance Control
• AF Method Normal Shooting: External Passive/CCD method; Macro: CCD method
• AF Measurement Range Normal: approx. 0.3 m - infinity. Macro: approx. 0.01 m - infinity
Internal Flash
•Method Flashmatic
• Shooting Distance Approx. 0.2 to 2.4 m (W), Approx. 0.14 to 1.85 m (T) (ISO: AUTO)
• Operating Modes Flash Off/Auto/Red-eye reduction/Forced flash/Slow synchro
• Date Maintain Time Approx. 1 week
Pixels
• Still Images 2592 × 1944, 2592 × 1728, 2048 × 1536, 1280 × 960, 640 × 480
• Text 2592 × 1944, 2048 × 1536
• Movies 320 × 240, 160 × 120
File Formats
• Still Images Compressed; JPEG (Exif Ver.2.21)
• Text TIFF (MMR Method ITU-T.6)
• Movies AVI (Open DML Motion JPEG Format Compliant)
• Sounds WAV (Exif Ver.2.21 P law)
Camera File System 
StandardDCF (DCF is an abbreviation for “Design rule for Camera File system”, a JEITA 
standard)
Compression Format JPEG Baseline Format Compliant (Still, Movie)
Image Size
• 2592 × 1944 N; approx. 1060 KB/Screen, F; approx. 1835 KB/Screen
• 2592 × 1728 F; approx. 1634 KB/Screen
• 2048 × 1536 N; approx. 672 KB/Screen, F; approx. 1317 KB/Screen
• 1280 × 960 N; approx. 356 KB/Screen, F; approx. 686 KB/Screen
• 640 × 480 N; approx. 83 KB/Screen
DC In 3.8 V (AC Adapter)
Video Out 1.0 Vp-p (75:)
Memory Type SD Memory Card, Multi-Media Card
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