Panasonic PC Software Package Wv Asm200 Series Operating Instructions

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The [Play] icon will not be displayed in the following cases.
•	
The login user is not allowed to access the camera.
•	
The login user is not allowed to play recorded images.
•	
The listed recorder or camera is removed from the system.
•	
An alarm notification is provided from an encoder or a camera that is \
not registered in the recorder.
•	
Note:
The device error log list will be kept updated.
•	
n  [Buzzer stop] button
The buzzer sounding to announce an alarm or error 
will be stopped.
n Device error log list
Descriptions of the notified errors will be displayed in 
list form. Up to 1000 descriptions will be displayed.
n Time & date
Time & date when the device error occurred will be 
displayed. The time & date will be followed by an 
asterisk "*" when the daylight saving time is applied.
n Event
Description of the device error will be displayed.
n Recorder/encoder
The title of the recorder/encoder in which the device 
error occurred will be displayed.
Note: When the device in which a device error occurred 
•	
is a camera, "--" will be displayed.
n Camera
The title of the camera in which the device error 
occurred will be displayed.
"Device error log" panel
When a device error occurred, the description of the error will be filed\
 as a log in the "Device error log" panel.
Up to 1000 logs will be displayed in the device error log panel. 
						

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Note:The network error log list will be kept updated.
•	
n  [Buzzer stop] button
The buzzer sounding to announce an alarm or error 
will be stopped.
n Network error log list
Descriptions of the notified errors will be displayed in 
list form. Up to 1000 descriptions will be displayed.
n Time & date
Time & date when the network error occurred will be 
displayed. The time & date will be followed by an 
asterisk "*" when the daylight saving time is applied.
n Event
Description of the network error will be displayed.
n Recorder/encoder
The title of the recorder/encoder in which the network 
error occurred will be displayed.
Note: When the device in which a network error oc-
•	
curred is a camera, "--" will be displayed.
n Camera
The title of the camera in which the network error 
occurred will be displayed.
"Network error log" panel
When a network error occurred, the description of the error will be file\
d as a log in the "Network error log" 
panel.
Up to 1000 logs will be displayed in the network error log panel. 
						

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Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking an\
d trying the solution in the table or a 
problem is not described below.Important: When the settings of the setup menu of the device are edited, download d\
evice information again.  
•	
Otherwise, some functions may not work correctly.
Refer to the WV-ASM200 Setup Instructions (PDF) for further informatio\
n about download of the device in-
•	
formation.
Symptom Cause/solution Ref. pages
No live image is 
displayed. Isn’t the event notification window displayed?  
•	
Confirm the displayed description and contact the 
administrator. –
Isn’t "OFF" selected for "MPEG-4 transmission" or "H.264 
•	
transmission" on the setup menu of the camera in use?  
Select "ON" for "MPEG-4 transmission" or "H.264 
transmission". Refer to the operating instructions of the camera 
for how to configure the settings for MPEG-4 transmission. –
The recorder is currently being configured using "HDD DISK 
•	
MENU", or the SD memory recording is being performed.  
Live images will be displayed when the configuration or the SD 
memory recording is completed. –
It may be necessary to format the hard disk of the recorder.  
•	
Check the status of the recorder by accessing directly to the 
recorder from the web browser. –
It may be possible that the exceptional settings of Windows 
•	
Firewall are not configured. 
Configure the exceptional settings of Windows Firewall. Setup Instructions 
(PDF)
Live image is not being 
refreshed. Both images and the displayed time & date are not being 
•	
refreshed.  
Connection between the recorder and the camera may be 
disconnected or a network trouble may be occurred. Check the 
connection. –
No image is displayed 
when the sequence 
display is being 
performed. This may occur when MPEG-4 or H.264 images are used in the 
•	
sequence display.  
Set the refresh interval of the camera to "1 second". Refer to 
the operating instructions of the camera in use for how to 
configure the settings. –
When load of the connected device is heavy, images to be 
•	
displayed in the sequence display may be a black screen.  
In this case, it may sometimes be improved by setting the 
duration of the sequence display longer. –
When the recorder in use is the HD600, images to be displayed 
•	
in the sequence display may be a black screen.  
Set the value of the live image transmission rate on the recorder 
higher than the sequence dwell time or select "QVGA" for "Live 
video resolution(1-screen)" and "Live video resolution(4-
screen)". – 
						

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SymptomCause/solution Ref. pages
Images to be 
displayed in the 
sequence display is 
slow to be changed. / 
Part of the displayed 
image is missing. This may occur when audio is activated in the sequence display.
it may be improved by selecting "OFF" for the audio setting.
Setup Instructions (PDF)
Cannot operate the 
camera. It may be possible that the device in use is not compatible with 
•	
this software.  
Check if the device in use is compatible with this software. –
The selected image is not live image.  
•	
Confirm that the indication [LIVE] is displayed in the selected 
area. 23
The camera icon is displayed as "Stationary camera".  
•	
Select the PTZ camera icon. 46
When using ASR500, operation of the camera operation 
•	
buttons or operation of the screen may sometimes not 
immediately be executed depending on the recorder in use.
  When this problem occurred, repeat the same operation. -
Cannot operate the 
recorder. A user cannot operate the recorder due to the user level 
•	
setting.  
Check the user level of the user on the "User setup" tab of the 
"User mng." window on the setup software. Setup Instructions 
(PDF)
A black screen is 
displayed during 
playback. When playing recorded images on a multi-screen, a black 
•	
screen may sometimes be displayed.  
Click the [PLAY] button. –
The recorder is currently being configured using "HDD DISK 
•	
MENU", or the SD memory recording is being performed. 
Playback will resume when the configuration or the SD memory 
recording is completed. However, the black screen may 
sometimes remain or images may sometimes not be refreshed 
even after the resume. In this case, click the [PLAY] button. –
The recorder may be powered off.  
•	
Turn on the power of the recorder. After confirming that the 
recorder started up correctly, click the [PLAY] button. –
When the recorder in use is the HD600, images to be displayed 
•	
may be a black screen if playback operation (playback after 
stop, fast playback/fast reverse playback, skipping to the next/
previous recorded image, frame playback/reverse frame 
playback) is performed or camera channels are changed during 
playback.  
In this case, wait for a while until playback resumes or perform 
the playback operation again.  
Refer to the operating instructions of the HD600 for further 
information about the status of black screen displayed during 
playback. – 
						

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SymptomCause/solution Ref. pages
Recorded images 
being played on a 
multi-screen do not 
synchronized based 
on the recording time. When images recorded on different recorders are played on a 
•	
multi-screen, recorded images displayed on a multi-screen will 
not be synchronized based on the recording time. Playback of 
recorded images will be synchronized only when they are from 
the same recorder. However, playback is not always 
synchronized precisely based on the recording time. In this 
case, click the [PLAY] button. –
Cannot download 
images. This may be caused due to a device error or a network error.  
•	
Display the logs and check the settings (Address, FTP port 
number, etc.) of the recorder from which the images are to be 
downloaded. Setup Instructions 
(PDF)
Available space of the disk designated as the destination of the 
•	
download file may be not enough.  
Secure the disk space. –
The disk designated as the destination of the download file may 
•	
be locked for writing.  
Allow the disk to be written on. –
The path of the destination folder of the downloaded file may 
•	
be too long.  
Make sure that the path is less than 250 characters. –
Cannot play the 
downloaded file. The downloaded file may be damaged.  
•	
Retry the download and play the newly downloaded file. –
The recorded images to be downloaded may be deleted on the 
•	
target recorder in the process of the download.  
After checking the recorder, retry the download and play the 
newly downloaded file. –
A black screen is 
displayed when 
playing the 
downloaded file. An older version of the display adapter for the PC monitor may 
•	
be used.  
Update the display adapter to the latest version. –
Designation of time & 
date does not work 
correctly when 
performing playback, 
search and download. When the recorder in use is the ND300 or ND400, this may 
•	
occur if different time zones are set for the recorder and the 
camera registered in the recorder.  
Set the same time zone for both the recorder and the camera. 
Refer to the operating instructions of the recorder in use for 
how to set the time zone. –
When displaying 
MPEG-4 or H.264 
images on a multi-
screen, images from 
two or more cameras 
are displayed in 
sequence on a single 
area. This may occur due to the display adapter and driver 
•	
combination of the PC.  
When this occurred, update the driver of the display adapter to 
the latest version first.  – 
						

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SymptomCause/solution Ref. pages
Image display is not 
performed smoothly or 
stops. (PC perfor-
mance becomes low.) The value set for "Maximum refresh interval (JPEG/VGA)" on 
•	
the [Performance] tab of the "System" page may not be 
appropriate.  
Set an appropriate value for "Maximum refresh interval (JPEG/
VGA)" on the [Performance] tab of the "System" page. Setup Instructions 
(PDF)
It may be possible that the PC in use does not meet the system 
•	
requirements.  
Check the system requirements for a PC. Setup Instructions 
(PDF)
The value set for "Max bit rate (per 1 client)" on the setup menu 
•	
of the camera that transmits MPEG-4 or H.264 images may not 
be appropriate for the CPU performance of the PC in use.  
Check the recommended settings of the camera when 
operating MPEG-4 or H.264 images. Setup Instructions 
(PDF)
It may be possible that load of the connected device is heavy.  
•	
In this case, it may sometimes be improved by reducing load of 
the connected device. –
Audio is interrupted or 
noise is produced. Audio may be interrupted or noise may be produced when 
•	
performing panning/tilting/zooming operation of the camera, or 
when multiple users are accessing the same camera 
simultaneously. Audio interruption and noise production can 
sometimes be reduced by setting the audio transmission 
intervals longer. Refer to the operating instructions of the 
camera or the encoder in use for how to configure the audio 
transmission intervals. –
Cannot transmit audio. Aren't images being displayed on a full screen?  
•	
When displaying images on a full screen, it is impossible to 
transmit audio. –
The group/sequence 
selected for "Default 
screen" is not 
displayed.
Some steps of the 
sequence set for 
"Default screen" are 
not displayed. When the number of areas for the group display set for "Default 
•	
screen" is more than the number set for "Operation window 
(multi-screen) with the maximum number of areas" or "Live 
window (multi-screen) with the maximum number of areas", a 
black screen will be displayed on a 1-screen.  
When the number of areas for the sequence display set for 
"Default screen" is more than the number set for "Operation 
window (multi-screen) with the maximum number of areas" or 
"Live window (multi-screen) with the maximum number of 
areas", excess steps will be skipped. When all steps are 
excess, a black screen will be displayed on a 1-screen.  
Set the number of areas for the group/sequence display to the 
same or less than the number set for "Operation window (multi-
screen) with the maximum number of areas" or "Live window 
(multi-screen) with the maximum number of areas". Setup Instructions 
(PDF)
Cannot receive an 
alarm. It may be possible that the exceptional settings of Windows 
•	
Firewall are not configured.  
Configure the exceptional settings of Windows Firewall. Setup Instructions 
(PDF) 
						

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SymptomCause/solution Ref. pages
Live images are not 
displayed even when 
the camera icon 
indicates that the 
camera is online.
Live images are being 
displayed even when 
the camera icon 
indicates that the 
camera is offline. Depending on the communication status, the camera icon 
•	
cannot indicate the correct status of the camera.  
When the camera icon displayed in the device tree or in the 
map window is clicked, the camera icon will indicate that the 
camera is online.  
The camera icon displayed on the "Search" window or on the 
"Download" panel will not change even when it is clicked. –
The camera title 
displayed in the tool 
tip is different from the 
registered one. Some of marks used for the camera title may not be displayed 
•	
correctly.
Example) When entering "&&" and "&", they will be displayed as 
•	
"&" in the tool tip. –
No live image is 
displayed during 
operating the camera 
using the system 
controller.
Displaying of images 
takes time. Load of the device that is used to control the camera may be 
•	
heavy.  
In this case, it may sometimes be improved by reducing load of 
the device to be used to control the camera. -
Firmware of the device to be used to control the camera may 
•	
be not the latest one.  
In this case, it may sometimes be improved by updating the 
firmware of the device to be used to control the camera to the 
latest one. 5
The PC does not go 
into the sleep mode 
(system standby or 
system suspension).
Images are not 
displayed correctly 
after returning from the 
sleeping mode, for 
example, live images 
are not refreshed. When this software is running, the PC may sometimes not go 
•	
into the sleep mode.  
Even the PC went into the sleep mode, the following may occur 
after returning from the sleep mode. Live images are not refreshed
•	
Cameras for the sequence display are not switched
•	
"Alarm notification"
•	  window is not refreshed
   When using this software, configure the PC not to go into 
the sleep mode. –
Button names are 
displayed out of the 
button frames. If the screen dpi is set to "120 DPI", button names may be 
•	
improperly displayed.  
Select the "Settings" tab from the "Display Properties" window 
by clicking the [Advanced] button, and change the screen dpi. –
For multicast, images 
from plural cameras 
are displayed in a 
mixed manner. If the same multicast address and port number are assigned to 
•	
two or more cameras, the images from the cameras are 
displayed in a mixed manner.  
Therefore, assign different multicast addresses and port 
numbers to different cameras. – 
						

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SymptomCause/solution Ref. pages
Refresh of live images 
is unstable.
The devices are 
disconnected.
Image file downloaded 
from the FTP server is 
faulty.
Images cannot be 
properly displayed, 
recorded, or played 
back. The line speed settings may be not the same between the 
•	
connected device and the hub, for example, 100M BASE-TX 
Full for the unit and 100M BASE-TX half, etc. Some hubs 
change the line speed automatically depending on the network 
traffic and it may cause configuration errors. Check the line 
speed settings of both the connected device and the hub, and 
configure the line speed settings of both to conform them.
–
The following message 
is displayed on the 
event notification 
message window. "It 
is impossible to 
transmit JPEG images 
with the selected 
image capture size. 
Change the image 
capture size of JPEG." This message will be displayed when the selected image 
•	
capture size is unavailable for the transmission of JPEG images 
with the image capture mode selected on NP502/NW502. 
Change the capture size of JPEG images using the setup 
software. When the settings of the setup menu of the camera 
are edited, select the camera again. Setup Instructions 
(PDF)
The following message 
is displayed on the 
event notification 
message window. 
"The selected image 
compression method 
is different from the 
camera's. Change the 
setting." This message will be displayed when the selected compression 
•	
method (MPEG-4 or H.264 images) is set to OFF on the 
camera. Change the compression method using the setup 
software. Setup Instructions 
(PDF)
The following message 
is displayed on the 
event notification 
message window. 
""OFF" is selected for 
the designated stream 
type. Change the 
setting." This message will be displayed when the stream type is set to 
•	
OFF on the camera. Change the stream type using the setup 
software. Setup Instructions (PDF) 
						

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SymptomCause/solution Ref. pages
The following message 
is displayed on the 
event notification 
message window. 
"G.711 in use for 
camera audio 
compression scheme. 
Change from G.711 to 
G.726." This message will be displayed when the audio compression 
•	
method of the camera is set to G.711. Change the audio 
compression method to "G.726 (32 kbps)". 
–
Cannot register the 
license. The entered "Registration Key" may be not the same as the 
•	
product to be used.  
Confirm that the information of the "Registration Key" obtained 
from the Key Management System is correspondent with the 
product to be used with this software. –
The selected area will 
not be displayed with 
the frame in orange. It is impossible to select an area when clicking an area in black 
•	
zones outside the image display area. Check the image display 
area.  – 
						

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Displayed messages and solutions
When starting the operation software
When a message window is displayed in the process of the startup, refer \
to the following to solve the problem.
MessageSolution
It is impossible to start the operation 
software unless the setup software is 
closed. The operation software cannot be started when the setup software 
•	
is open.  
Click the [OK] button, and then start the operation software after 
closing the setup software.
The operating environment of this soft-
ware could not be properly recognized. 
Check to see that the PC network envi-
ronment is enabled and perform regis-
tration again. Confirm that the network adapter of the PC is enabled.  
•	
If it is disabled, enable the setting.
When the [OK] button on the login window is clicked
When a message window is displayed by clicking the [OK] button on the lo\
gin window, refer to the following to 
solve the problem.
Message Solution
Please change the ADMIN password. The default password has not been changed. It is recommended to 
•	
immediately change the password to enhance the security.
Please change the password. Logged in with the password whose validation period is over. It is 
•	
recommended to immediately change the password to enhance 
the security.
Failed to log in. The entered user name or password is incorrect. Enter the correct 
•	
user name and password.
When the [OK] button on the "Change password" window is clicked
When a message window is displayed by clicking the [OK] button on the "C\
hange password" window, refer to 
the following to solve the problem.
Message Solution
Enter 4 characters or more. The entered characters for the password are less than 3 
•	
characters. Enter 4 characters or more.
Entered current password is incorrect. The characters entered for the current password are incorrect. 
•	
Enter the current password correctly.
Enter the same password. The characters entered for "New password" and "Enter the new 
•	
password again to confirm" do not match. Enter the same 
password.