Panasonic Pc Software Package Wv Asm10 Operating Instructions

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• This may occur when trying to display images directly
from the cameras with the same address when
Multicast is selected for Transmission type on the
setup menu of the camera.
Set different multicast addresses for each camera.
– – • This may occur due to the display adapter and driver
combination.
When this occurred, update the driver of the display
adapter to the latest version first.
If updating the driver does not solve the problem, adjust
the hardware acceleration as follows.
The following instructions are for Microsoft
®Windows®
XP Professional SP2.
(1) After closing the software, right-click on the desktop
and select Properties from the displayed pop-up
menu.
(2) Select Settings from Display Properties, and then
click the [Advanced] button.
(3) Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.
* When DirectDraw acceleration is disabled, images
from the HD300 may sometimes not be displayed cor-
rectly.
Reference 
pages Cause/solutionSymptom
When displaying MPEG-4
images on a multi-screen,
images from two or more
cameras are displayed in
sequence on a single area.
d 
						

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Cause/solutionReference 
pagesSymptom
• The value set for Max bit rate (per 1 client) on the setup
menu of the camera that transmits MPEG-4 images may
not be appropriate for the CPU performance of the PC in
use.
Check the recommended settings of the camera when
operating MPEG-4 images.
• It may be possible that load of the connected device is
heavy.
In this case, it may sometimes be improved by reducing
load of the connected device.
9
–
• When this software is running, the PC may sometimes
not go into the sleep mode.
Even the PC went into the sleep mode, the following
may occur after returning from the sleep mode.
• Live images are not refreshed
• Cameras for the sequence display are not switched
When using this software, configure the PC not to go into
the sleep mode.
–
The PC does not go into the
sleep mode (system stand-
by or system suspension).
Images are not displayed
correctly after returning from
the sleeping mode, for
example, live images are
not refreshed.
• The value set for Maximum refresh interval (JPEG/
VGA) on the [Performance] tab of the System page
may not be appropriate.
Set an appropriate value for Maximum refresh interval
(JPEG/VGA) on the [Performance] tab of the System
page.
21
• It may be possible that the PC in use does not meet the
system requirement.
Check the system requirements for a PC.
8
Image display is not per-
formed smoothly or stops.
(PC performance becomes
low.) 
						

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Displayed messages and solutions
When starting the setup software
When a message window is displayed in the process of the startup, refer to the following to solve the problem.
•The setup software cannot be started when the operation software is
open.
Click the [OK] button, and then start the setup software after closing the
operation software.
•The hardware key is not inserted into the USB port of the PC.
Start the setup software after inserting the hardware key into the USB
port.
SolutionMessage
It is impossible to start the
setup software unless the
operation software is closed.
It is impossible to start the
setup software because the
hardware key was not found.
When starting the operation software
When a message window is displayed in the process of the startup, refer to the following to solve the problem.
• The operation software cannot be started when the setup software is
open.
Click the [OK] button, and then start the operation software after closing
the setup software.
• The hardware key is not inserted into the USB port of the PC.
Start the operation software after inserting the hardware key into the USB
port.
• The designated external interface port number is used for another appli-
cation.
Close the application using the port number or change the external inter-
face port number.
SolutionMessage
It is impossible to start the
operation software unless
the setup software is closed.
It is impossible to start the
operation software because
the hardware key was not
found.
The port number for the
external interface is already
in use.
Are you sure you wish to
start the software even if it is
impossible to control this
software using an external
device? 
						

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When the [OK] button on the login window is clicked
When a message window is displayed by clicking the [OK] button on the login window, refer to the following to solve
the problem.
When the [Set] button is clicked
When a message window is displayed by clicking the [Set] button, refer to the following to solve the problem.•The entered user name or password is incorrect.
Enter the correct user name and password. When failed to log in again,
contact the administrator.
SolutionMessage
Failed to log in.
•This message will be displayed when the [Set] button is clicked without
valid entries. The setup item for which invalid value entered will be dis-
played in red. 
When there is any setup item displayed in red, correct the invalid set-
ting.
SolutionMessage
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- No entry.
- Invalid value entry.
•This message will be displayed when the [Set] button is clicked after
entering the value already in use. The setup item for which invalid value
entered will be displayed in red. 
When there is any setup item displayed in red, correct the invalid set-
ting.
•This message will be displayed when the setting that affects other set-
tings are edited or deleted. The edited/deleted setting will be saved and
applied when the [OK] button is clicked. The edited/deleted setting will
not be saved nor applied when the [Cancel] button is clicked.
•This message will be displayed when the setting of Address, HTTP
port number or Use a proxy server is edited.
Click the [Start...] button to download the recorder information.
The entered content is
already in used.
Editing of the setting will
affect other settings. Are you
sure you wish to proceed?
Cannot configure unless
device information is down-
loaded. 
						

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When the [Start…] button on the setup page of Device mng. is clicked
When a message window is displayed by clicking the [Start…] button on the setup page of Device mng., refer to
the following to solve the problem.
MessageSolution
•This message will be displayed when failed to download the device
information.
Try to download the device  information again after checking the con-
nection to the device and the settings such as Address, HTTP port
number, Use a proxy server, etc.
•This message will be displayed when trying to download recorder infor-
mation from the model that is incompatible with this software.
Check if the recorder in use is the model compatible with this software.
•This message will be displayed when trying to download recorder infor-
mation from the model whose version is firmware version is incompati-
ble with this software.
Check the firmware version of the recorder in use.
Information download failed.
Information download failed.
The connected recorder is
not compatible.
Information download failed.
Firmware version of the con-
nected recorder is not com-
patible.
•This message will be displayed when the [Delete…] button displayed
on the setup page of Device mng., Camera is clicked.
The deleted setting will be saved and applied when the [OK] button is
clicked. The deleted setting will not be saved nor applied when the
[Cancel] button is clicked.
•This message will be displayed when the setting that affects other set-
tings are edited or deleted.
The edited/deleted setting will be saved and applied when the [OK] but-
ton is clicked. The edited/deleted setting will not be saved nor applied
when the [Cancel] button is clicked.
SolutionMessage
Are you sure you wish to
delete?
Editing of the setting will
affect other settings. Are you
sure you wish to proceed?
When the [Delete…] button is clicked
When a message window is displayed by clicking the [Delete…] button, refer to the following to solve the problem. 
						

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•This message will be displayed when trying to download encoder infor-
mation from the model that is incompatible with this software, or when
unauthenticated by the user authentication function to connect to the
encoder.
Check if the encoder in use is the model compatible with this software,
or Device login user.
•This message will be displayed when trying to download encoder infor-
mation from the model whose version is firmware version is incompati-
ble with this software.
Check the firmware version of the encoder in use.
•This message will be displayed when trying to download camera infor-
mation from the model that is incompatible with this software, or when
unauthenticated by the user authentication function to connect to the
camera.
Check if the camera in use is the model compatible with this software,
or Device login user.
•This message will be displayed when trying to download camera infor-
mation from the model whose version is firmware version is incompati-
ble with this software.
Check the firmware version of the camera in use.
Information download failed.
The connected encoder is
not compatible.
Information download failed.
Firmware version of the con-
nected encoder is not com-
patible.
Information download failed.
The connected camera is
not compatible.
Information download failed.
Firmware version of the con-
nected camera is not com-
patible.
SolutionMessage
•This message will be displayed when the previously registered model
number has been changed.
Register the device again after deleting the previously registered infor-
mation.
•This message will be displayed when the [Set] button is clicked without
valid entries. The setup item for which invalid value entered will be dis-
played in red. 
When there is any setup item displayed in red, correct the invalid set-
ting.
New model number is found.
Download information was
canceled. Please register as
a new model after deleting
the current data.
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- No entry.
- Invalid value entry. 
						

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When an error occurred
When a message window is displayed at an error occurrence, refer to the following to solve the problem.
•This message will be displayed when a critical error occurred.
Please restart the operating system. When this message is displayed
after the restart, please reinstall the software.
•This message will be displayed when the required data was not found
in the database.
Import the backup file of the setup data.
SolutionMessage
Please restart the operating
system. When this message
is displayed after the restart,
please reinstall the software.
Required data was not found
in DB. Please load the back-
up data. When there is no
backup data, please reinstall
or initialize the setup data.
When the [OK] button on setup page of Camera is clicked
When a message window is displayed by clicking the [OK] button, refer to the following to solve the problem.
•This message will be displayed when the [OK] button is clicked without
valid entries. The setup item for which invalid value entered will be dis-
played in red. 
When there is any setup item displayed in red, correct the invalid set-
ting.
SolutionMessage
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- No entry.
- Invalid value entry.
When the [Save] button on the Save As window is clicked
When a message window is displayed by clicking the [Save] button on Save As window, refer to the following to
solve the problem.
•This message will be displayed when the same file name exists in the
folder specified to save the new file.
Click the [OK] button to overwrite the existing file.
Click the [Cancel] button to cancel saving the new file.
•This message will be displayed when failed to save the file.
Try to save the file again.
SolutionMessage
The same file is already in
use. Are you sure you wish
to overwrite?
File saving failed. 
						

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When determined the entered number on the setting pages of External I/F
When a message window is displayed by determining the entered number (group number, sequence number, cam-
era number), refer to the following to solve the problem.
• This message will be displayed when trying to determine the values on
the setting page of External I/F even though the entered character or
group number is invalid, or the entered group number is already in use.
The setup item for which invalid value entered will be displayed in red.
When there is any setup item displayed in red, correct the invalid setting.
• This message will be displayed when trying to determine the values on
the setting page of External I/F even though the entered character or
sequence number is invalid, or the entered sequence number is already
in use.
The setup item for which invalid value entered will be displayed in red.
When there is any setup item displayed in red, correct the invalid setting.
• This message will be displayed when trying to determine the values on
the setting page of External I/F even though the entered character or
camera number is invalid, or the entered camera number is already in
use.
The setup item for which invalid value entered will be displayed in red.
When there is any setup item displayed in red, correct the invalid setting.
SolutionMessage
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- The group number is
already in use.
- Invalid value entry.
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- The sequence number is
already in use.
- Invalid value entry.
Cannot register setting infor-
mation in DB.
- Invalid character entry.
- The camera number is
already in use.
- Invalid value entry. 
						

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dispCtl.cgi
Command list of external interface
Command Parameter Value Description Example
SCREEN
POS1,,,POSn
n:Display area
(1 - 16)n:Number of area on a
multi-screen
(1,4,6,9,16)Designate a multi-screen
pattern.
* Use command POS
respective to the desig-
nated multi-screen pat-
tern./cgi-bin/dispCtl?SCREEN=
1&POS1=CAM1
(Display on a 1-screen.)
/cgi-bin/dispCtl?SCREEN=4
&POS1=CAM1&POS2=CAM2
&POS3=CAM3&POS4=CAM4
(Display on a 4-screen.)
/cgi-bin/dispCtl?SCREEN=9
&POS1=CAM1&POS2=CAM2
&POS3=CAM3&POS4=CAM5
&POS5=CAM6&POS6=CAM7
&POS7=CAM9&POS8=CAM10
&POS9=CAM11
(Display on a 9-screen)
CAM1,,,CAMn
n:Registered camera
number (1 - 99999)
offDesignate camera num-
bers for each area.
* Invalid when the
sequence display is being
performed.
Assign a black screen to a
specified area.
* Invalid when the
sequence display is being
performed./cgi-bin/dispCtl?POS1=CAM3
(Switch POS1 to CAM3.)
/cgi-bin/dispCtl?POS2=off
(Display POS2 as a black
screen.)
GROUP
GSEQn:Registered group
number (1 - 99999)Designate a group num-
ber.
* Cannot use with the other
parameters./cgi-bin/dispCtl?GROUP=3
(Display the group registered as
group number 3.)
n:Registered
sequence number
(1 - 99999)Designate a sequence
number.
* Use together with para-
meter CMDSEQ=start./cgi-bin/dispCtl?GSEQ=5
&CMDSEQ=start (Start display-
ing the sequence display regis-
tered as sequence number 5.)
INTERVALn:Sequence display
interval (sec)
(3 - 20)Designate a sequence
display interval.
* Use together with para-
meter GSEQ.
* Use together with para-
meter CMDSEQ=start./cgi-bin/dispCtl?GSEQ=2
&CMDSEQ=start&INTER-
VAL=5 (Start displayig the
sequence display registered as
sequence number 2 at 5 sec-
onds intervals.) 
						

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Command Parameter Value Description Example
dispCtl.cgi
sysCtl.cgi
appCtl.cgiCMDSEQstart Start the sequence dis-
play.
* Use together with para-
meter GSEQ./cgi-bin/dispCtl?GSEQ=5
&CMDSEQ=start (Start display-
ing the sequence display regis-
tered as sequence number 5.)
pause
restartPause the current
sequence display.
* Cannot use with the other
parameters.
Resume the paused
sequence display.
* Cannot use with the other
parameters./cgi-bin/dispCtl?CMDSEQ=
pause (Pause the current
sequence display.)
/cgi-bin/dispCtl?CMDSEQ=
restart (Resume the paused
sequence display.)
CMDshutdown Windows will be shut
down./cgi-bin/sysCtl?CMD=shut-
down (Shut down the operating
system.)
restart Windows will be restarted. /cgi-bin/sysCtl?CMD=restart
(Restart the operating system.)
CMDstop The operation software will
be closed./cgi-bin/appCtl?CMD=stop
(Close the software.)