Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 51
2.5 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 109 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 40 of the Operating 
Instructions on the Setup CD-ROM).
Login ID and password for E-mail or FTP are invalid.
Make sure that you enter your correct login ID and password.
The camera 
does not 
transfer the 
image to a cell 
phone.The image quality is not set to [Mobile Phone] on the Image 
Buffer/Transfer page.
Set the resolution to [160 x 120] and the image quality to 
[Mobile Phone]. Some cell phones do not support 320 x 240 
resolution.
The image is 
slowed down on 
the Buffered 
Image page. Or 
the camera 
transfers the old 
image.The transfer interval is too short.
Set the transfer interval longer than the current setting (see 
page 84 or page 94 of the Operating Instructions on the 
Setup CD-ROM).
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							Installation/Troubleshooting
52
2.6 IPv6
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address is not set on the camera.
Check if the IP address and default gateway are displayed in 
the network (IPv6) column of the status page (see page 109 
of Operating Instructions on the Setup CD-ROM). If neither 
or only one is displayed, it is possible that the connection is 
incorrect or that the IPv6 router is not set properly. Set them 
correctly.
The IPv6 has not been set up on your PC.
IPv6 is not set up in Windows XP when purchased. Change 
the settings to enable it. (see page 14 of Operating 
Instructions on the Setup CD-ROM)
Router filtering is enabled.
Permit camera access from the WAN side in router settings.
Your network or ISP may not support IPv6 at this time.
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 53
2.7 IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.
The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and your PC 
(see page 52 of Operating Instructions on the Setup CD-
ROM).
On the VPN router within the network, tunnel mode has been 
set.
Transport mode and tunnel mode can not be used at the 
same time. Cancel the PCs IPsec settings, and 
communicate using tunnel mode.
Either PCs SA*1 or Cameras SA is not established.
*1SA (Security Association) refers to establishing a secure connection for an encrypted  
communication that uses IPsec or IPv6 by exchanging and sharing information such as the  
encryption scheme and key before communicating, or refers to an established virtual  
encrypted communication pathway.
Disable the PCs IPsec settings, and enable it again.
The camera 
cannot be 
accessed on 
tunnel mode.The pre-shared key is not set correctly.
Set the same pre-shared key for the camera and the VPN 
router (see page 55 of Operating Instructions on the Setup 
CD-ROM).
The VPN router is not set correctly.
Set the IKE and IPsec policy on the VPN router correctly (see 
page 55 of Operating Instructions on the Setup CD-ROM).
Either VPN routers SA or cameras SA is not established.
Restart the VPN router and the camera.
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							Installation/Troubleshooting
54
ProblemCause and Remedy
E-mail or FTP 
transfer cannot 
be sent in 
transport mode.The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and 
check that the camera images can be transferred. If they can 
be transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 52 of Operating Instructions on the 
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for the camera, and server (see 
page 52 of Operating Instructions on the Setup CD-ROM).
There is a E-mail server or FTP server within the tunnel mode 
network.
Transport mode and tunnel mode cannot be used at the 
same time. Cancel the E-mail server or FTP servers IPsec 
settings, and communicate using tunnel mode.
Either servers SA or cameras SA is not established.
Restart the camera.
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 55
2.8 Miscellaneous
ProblemCause and Remedy
ActiveX cannot 
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated.The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 111 of the Operating Instructions on the Setup CD-
ROM about updating firmware.
Shortcut icon is 
not displayed in 
the My Network 
Places folder.UPnP™ Windows component is not installed in Windows XP or 
Windows Me.
Install UPnP™ Windows component in Windows XP or 
Windows Me (see page 139 of the Operating Instructions on 
the Setup CD-ROM).
You cannot 
solve problems.Call our customer call center at 1-800-272-7033.
No YesNo
Yes Disconnect the plug of the AC cord of the 
camera from the outlet, and reconnect it again.
Enter the IP address on the web browser to access  
the camera.
Is the Top page displayed?
Is the version updated? Access the Setup page and click [Status]. 
Check the firmware version on the Status page.
Update the firmware*1.
The firmware update is completed.
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							KK0305CH0PSQX3618ZA
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
Printed in Japan
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your unit to the Panasonic Consumer Electronics Company listed below or
to executive or regional sales offices. These locations do not repair consumer products.
When you ship the product
Panasonic Servicenters are listed in the servicenter directory.
Call 1-800-272-7033 for the location of an authorized servicenter.
This Network Camera is designed for use in the United States of America.
Sale or use of this product in other countries/areas may violate local laws.
For product service
Copyright:This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced 
for internal use only. All other reproduction, in whole or in part, is prohibited without the written 
consent of Panasonic Communications Co., Ltd.
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