Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

							Installation/Troubleshooting
Please read this manual before using and save this manual for future reference.
Network Camera
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico
Model No.  KX-HCM280A
kxhcm280ait.book  1 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
2
Introduction
How to Use This Documentation
The camera includes the following 2 manual types.
•Installation/Troubleshooting (This manual)
Installation/Troubleshooting provides explanations for accessories included 
with the camera, the initial configuration, and troubleshooting tips. The 
Installation/Troubleshooting helps you to easily configure the camera.
Operating Instructions (Included on the Setup CD-ROM)
Operating Instructions explains about operations, settings, features and the 
cleaning method when using the camera.
Abbreviations
 UPnP is the abbreviation for “Universal Plug and Play”.
 Network Camera is called Camera in this Installation/Troubleshooting.
Trademarks
 Adobe, Acrobat and Reader are either registered trademarks or trademarks of 
Adobe Systems Incorporated in the United States and/or other countries.
 Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 Pentium is a trademark or registered trademark of Intel Corporation or its 
subsidiaries in the United States and other countries.
 Screen shots reprinted with permission from Microsoft Corporation.
 All other trademarks identified herein are the property of their respective 
owners.
kxhcm280ait.book  2 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 3
System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical 
specifications for the camera to work properly.
For IPv4 Connection
ItemDescription
Operating 
SystemMicrosoft® Windows® XP, Microsoft® Windows® 2000
Microsoft® Windows® Me, Microsoft® Windows® 98SE
CPUFor viewing single camera
Pentium® III (800 MHz or greater is recommended.)
For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
ProtocolTCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface10/100 Mbps network card installed
Web BrowserInternet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
kxhcm280ait.book  3 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
4
Note
See Panasonic Network Camera support website at 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about 
network environment.
What is IPv6?
 IPv6 is short for Internet Protocol Version 6.
 IPv6 was created to address the additional IP addresses that will be 
needed as the Internet continues to expand.
 IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a 
number of years during a transition period.
 Though most ISPs (Internet Service Providers) do not yet support IPv6, 
many local networks already use it. When your ISP supports IPv6, your 
Panasonic Network Camera will be ready!
 For more information you wish to visit http://www.ipv6.org/.
For IPv6 Connection
ItemDescription
Operating 
SystemMicrosoft® Windows® XP Service Pack 1 or later
CPUFor viewing single camera
Pentium III (800 MHz or greater is recommended.)
For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
ProtocolTCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)
Interface10/100 Mbps network card installed
Web BrowserInternet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
kxhcm280ait.book  4 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 5
Table of Contents
1 Before Using  ................................................................ 6
1.1 IMPORTANT SAFETY INSTRUCTIONS  ...................................... 6
1.1.1 FCC and Other Information  ...................................................................... 7
1.1.2 Security Cautions  ..................................................................................... 8
1.1.3 User Name and Password Protection  ....................................................... 8
1.2 Included Items  .............................................................................. 9
1.3 Camera Feature Locations  ......................................................... 10
1.3.1 Front View  ............................................................................................... 10
1.3.2 Rear View  ............................................................................................... 11
1.3.3 Bottom View ............................................................................................ 11
1.4 Connecting the Camera to Your Router  ...................................... 12
1.5 Connecting the Camera to Your TV ............................................. 14
1.6 Setting up the Camera to View on the LAN  ................................ 15
1.7 Setting up Internet Access to the Camera  .................................. 19
1.8 Viewnetcam.com Service (IPv4/IPv6)  ........................................ 23
1.9 Connecting the Camera to a Router Suppor ting UPnP™ 
(IPv4 Only) .................................................................................. 25
1.10 Connecting the Camera to a Router Not Supporting UPnP™ 
(IPv4 Only) .................................................................................. 26
1.11 Setting up the Camera Using the MAC Address on the Setup 
Program ...................................................................................... 27
1.12 Confirming the Camera Image  ................................................... 30
1.13 Mounting ..................................................................................... 34
1.13.1 Mounting on the Table  ............................................................................ 34
1.13.2 Mounting on the Ceiling  .......................................................................... 35
2 Troubleshooting ......................................................... 39
2.1 Indicator Error Codes  ................................................................. 39
2.2 Camera Setup Difficulties  ........................................................... 41
2.3 Camera Image/Page Display  ...................................................... 44
2.4 Operation Bar  ............................................................................. 50
2.5 Image Buffer/Image Transfer  ...................................................... 51
2.6 IPv6 ............................................................................................ 52
2.7 IPsec ........................................................................................... 53
2.8 Miscellaneous ............................................................................. 55
kxhcm280ait.book  5 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
6
1 Before Using
1.1 IMPORTANT SAFETY INSTRUCTIONS
When using this unit, basic safety precautions should always be followed to reduce 
the risk of fire, electric shock, or personal injury.
1.Read and understand all instructions.
2.Keep these instructions.
3.Heed all warnings.
4.Follow all instructions.
5.After taking away the sand or the dust on the lens, wipe the lens with lens 
cleaning paper.
6.Do not block any ventilation openings. Install in accordance with the 
manufacturers instructions.
7.Do not install near any heat sources such as radiators, heat registers, stoves, 
or other devices (including amplifiers) that produce heat.
8.Protect the AC adaptor cord and AC cord from being walked on or pinched 
particularly at plugs, convenience receptacles, and the point where they exit 
from the unit.
9.The AC cord is used as the main disconnect device, ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.
10.Only use attachments/accessories such as stand specified by the 
manufacturer.
11.Do not touch the unit, AC adaptor, AC adaptor cord or AC cord during lightning 
storms.
12.Unplug the unit when unused for long periods of time.
13.Refer all servicing to qualified service personnel. Servicing is required when 
the unit has been damaged in any way, such as when the AC adaptor, AC cord 
or plug is damaged, the unit does not operate normally, or after the unit has 
been dropped.
14.Prolonged exposure to direct sunlight or halogen light may damage CCD 
sensor.
15.The camera is intended for indoor use only.
16.Unplug this unit from power outlets if it emits smoke, an abnormal smell or 
makes unusual noise. These conditions can cause fire or electric shock. 
Confirm that smoke has stopped and contact an authorized service center.
SAVE THESE INSTRUCTIONS
kxhcm280ait.book  6 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 7
1.1.1 FCC and Other Information
This equipment has been tested and found to comply with the limits for a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference in a residential 
installation. This equipment generates, uses and can radiate radio frequency 
energy and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular installation. If this 
equipment does cause harmful interference to radio or television reception, which 
can be determined by turning the equipment off and on, the user is encouraged to 
try to correct the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which 
the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
Environment:
Do not install the camera where the temperature is less than 0 °C (+32 °F) or 
greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit 
for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock, 
or direct sunlight.
Routine care:
Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder. 
When you leave the unit unused for a long period of time, disconnect the power 
cord from the outlet.
If you have any problems:
Consult an authorized Panasonic Factory Service Center.
CAUTION:
Any changes or modifications not expressly approved by the party responsible for 
compliance could void the users authority to operate this device.
Video Recording Notice
PLEASE NOTE that under certain circumstances, video recording may be 
PROHIBITED by law. This device should be used only in compliance with all 
applicable federal, state and local statutes.
No responsibility will be taken by our company with respect to consequences 
resulting from the use, damage or both of the camera.
kxhcm280ait.book  7 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
8
1.1.2 Security Cautions
When using this product, take appropriate measures to avoid the following security 
breaches.
 Leaks of private information via this product
 Illegal use of this product by a third party
 Interference or suspension of the use of this product by a third party
Take the following measures to avoid security breaches:
 To prevent illegal access, keep the update firmware (If you do not have the 
latest version of firmware, this can lead to blocked access or information 
leaks). 
 You are responsible for the security settings, such as user name and 
password, to access this product. This information should not be made 
available to any third parties outside the user group.
 Mount the camera where the camera will not be stolen.
 You are responsible for this products user information, such as videos, still 
images and internet contents etc. This information should not be made 
available to any third parties outside the user group.
 When sending this product to be repaired with a company not related to 
Panasonic, make back-up copies of files, if necessary, and reset this product 
to factory default.
 When transferring this product to another party, make back-up copies of files, 
if necessary, and reset this product to factory default.
 When disposing of this product, reset this product to factory default, or erase 
information by means of electrical deletion or physical dismantlement.
  Panasonic Communications Co., Ltd.
1.1.3 User Name and Password Protection
The use of a unique User Name and secret Password is an important tool that 
will help limit unauthorized individuals from accessing the camera. If you 
choose to disable this tool, and choose not to limit access by use of a User 
Name and Password, this may result in access to the camera by 
unauthorized individuals. (see page 71 of the Operating Instructions in the 
Setup CD-ROM)
kxhcm280ait.book  8 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 9
1.2 Included Items
The following items are included in the Network Camera box. Additional pieces 
can be ordered by calling 1-800-332-5368.
Main Unit—1 pc.AC Adaptor—1 pc.
Order No. PSLP1242Y
Length: 3 m (10 ft.)AC Cord—1 pc.
Order No. PSJA1069Z
Length: 1.8 m (6 ft.) 
Ceiling Mounting 
Cover—1 pc.
Order No. PSKL1023Z1
Ceiling Plate A—1 pc.
Order No. 
PSZMHCM381A Ceiling Plate A—1 pc.
Order No. 
PSZMHCM280M
Screws A—2 pcs.
Order No. XYN3+J6FJ Screws B—4 pcs.
Order No. 
XTB4+20AFJ
Installation/
Troubleshooting 
(This Manual)—1 pc.Ceiling Plate B—1 pc.
Order No. 
PSMD1045Y
Setup CD-ROM—1 pc.
Order No. 
PSQX3620ZCD
kxhcm280ait.book  9 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
10
1.3 Camera Feature Locations
1.3.1 Front View
Indicator Display
*1 The indicator turns orange if the camera is not connected to the LAN.
*2 The indicator blinks orange if the camera is not connected to the LAN.
*3 See page 40.
Auto Focus/Zoom Lens
Wide: 5 mm (0.2 inches)—Infinity
Tele: 1 m (39.4 inches)—Infinity
Indicator
The indicator color shows camera status.
Power
on
Normal Operation*
1
Updating FirmwareGetting IP address*
2 
Got IP addressSetting
Finished settingNot on the LAN
Orange blinking
Orange blinking
(The camera restarts after that.)
Pressing FACTORY 
DEFAULT RESET buttonOrange blinking Turning off
UPnP
TM Failure Orange blinking (About a 2-second interval) On the LAN
Using 
DHCP Automatic
Setup
Internal FailureRed blinking*3
Orange blinking Green
Green
Green
GreenGreen blinking
Green blinking Green blinking
Green blinking
kxhcm280ait.book  10 ページ  ２００５年３月９日　水曜日　午後１時２３分