Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 31
Note
 When users other than an administrator are accessing the camera, 
[Setup] and [Maintenance] tab will not be displayed. Additionally, When 
[Do not permit access from guest users] is set on the Security: 
Administrator page, [Login] tab will not be displayed.
 If [View Multi-Camera page] or [View Buffered Image page] is not 
permitted on the General User page, [Multi-Camera] or [Buffered Image] 
tab will not be displayed.
5.Click [Single] tab on the above.
 When Security Warning window is displayed, click [Yes]. (See page 32)
 See page 33 for Security Warning window when using Microsoft Windows 
XP Service Pack 2.
Note
For IPv6 connection, see page 13 of the Operating Instructions on the Setup 
CD-ROM.
6.Close the web browser.
Capture Image
Button
(see page 20 of
the Operating
Instructions)
Operation Bar
(see page 21 of
the Operating
Instructions)
Refresh Interval
(see page 21 of
the Operating
Instructions)Click to Center
(see page 19 of 
the Operating 
Instructions)
Camera Image
The banner is 
displayed.
(see page 18 of 
the Operating 
Instructions)Network Camera
ZoomFocus
Program PresetScan
Pan / Tilt
640X480320X240∗
Resolution
STD -+ Brightness
OpenShort
Output
Refresh Interval
Image Quality
Favor Clarity
Favor MotionStandard∗
Motion
Please click here when gray color screen displayed
Running in IPv4 mode.Alarm
kxhcm280ait.book  31 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
32
Security Warning window
To view a video (Motion JPEG), ActiveX® Controls must be installed. When trying 
to display a video for the first time, Security Warning window will be displayed. 
When using Windows 2000 or Windows XP, log in as an administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video 
in the Internet Explorer
 Click [Tools][Internet Options][Security] tab and click [Custom level] on 
the web browser. 
(1) Check Prompt in Download signed ActiveX Controls.
(2) Check Enable in Run ActiveX Controls and plug-ins.
 ActiveX Controls can be installed from the file on the Setup CD-ROM.
(1) Restart the PC. 
(2) Confirm that Internet Explorer is closed. 
(3) Double-clickocx\ActiveXInst.exe on the Setup CD-ROM.
Note
 Video may not be displayed quickly. Wait for a while.
 If you use a proxy server, set the web browser not to access the proxy server 
(see page 136 of the Operating Instructions on the Setup CD-ROM).
 In some corporate network environments a firewall may be used for security 
purposes. It is possible that this may prevent motion video from being 
displayed. In this situation we suggest:
 Contact your network administrator.
 Try using regularly refreshed images.
kxhcm280ait.book  32 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 33
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG), ActiveX Controls must be installed.
Follow the steps shown below to install ActiveX Controls.
1.Click the warning displayed above the tabs, and click [Install ActiveX 
Control...].
2.Click [Install].
Network Camera
ZoomFocusProgram PresetScan
Pan / Tilt
640X480320X240∗Resolution
STD -+ BrightnessOpenShort
Output
Refresh Interval
Image Quality
Favor ClarityFavor MotionStandard∗
Motion
Please click here when gray color screen displayed
Running in IPv4 mode.Alarm
kxhcm280ait.book  33 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
34
1.13 Mounting
Two ways of mounting are shown in this section. MAC Address and Serial Number 
are indicated on the bottom of the camera. Record both of them for future 
reference. They are indispensable for setting network parameters after mounting 
the camera and for future customer servicing
Note
 Mounting and cabling instructions described in this Operating Instructions 
follow generally accepted guidelines suitable for residential installations. In 
some areas, commercial and industrial installations are regulated by local or 
state ordinances. For such installations, contact your local building department 
or building inspector for more details.
 The camera is intended for indoor use only. Prolonged exposure to direct 
sunlight or halogen light may damage CCD.
 The camera is available between 15° based on level line for mounting both 
on the table and on the ceiling.
1.13.1 Mounting on the Table
Mount the camera at an even place where vibrations etc. are few.
kxhcm280ait.book  34 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 35
1.13.2 Mounting on the Ceiling
Mount the camera at an even place where vibrations etc. are few. Set the Tilt range 
to [On the ceiling] on Camera Setup window (see page 65 of the Operating 
Instructions on the Setup CD-ROM). Two ways of wiring can be considered; wiring 
through a hole made in the ceiling or wiring without making a hole for a cable in the 
ceiling. Select either one of the two.
Wiring through a hole made in the ceiling
1.Fix the Ceiling Plate B on the ceiling with Screws B.
 Fix the Ceiling Plate B more than 100 mm (4 inches) off the wall or other 
obstacles from its center.
 Make sure the camera is firmly mounted on a beam of wood etc. When 
there is no beam, apply a board on the other side of the ceiling to make 
sure the camera does not drop.
Screws B (4 pcs.)Keep more than 100 mm
(4 inches) off the wall or
other obstacles.
Camera direction
100 mm
(4 inches)
kxhcm280ait.book  35 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
36
2.Make a hole for a cable.
3.Fix the rubbers and dents on the camera to the Ceiling Plate A and fix them 
firmly
 Tighten the plate using a coin or similar object until the camera is secure.
4.Fix the Ceiling Plate A to the Ceiling Plate B and fix them firmly with Screws A.
Hole for a cable: 25 mm (1 inch)
65 mm (2.5 inches)
Fit the four rubbers in place.
Fit the two dents 
in place.
Fit the hooks to the holes and move
in the counterclockwise direction.
Screws A
(2 pcs.)Four Tabs
Fix firmly with Screws A.
kxhcm280ait.book  36 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 37
Note
Install the camera so that the connecting part comes to the front.
5.Connect all necessary cables (AC adaptor cord, Ethernet cable, video cable, 
etc.) and fix the Ceiling Mounting Cover. Adjust the l of the main unit to the 
l of the Ceiling Mounting Cover.
 Be careful not to nip the cable etc.
6.Move the Ceiling Mounting Cover in the clockwise direction until the  of it fits 
to the l of the main unit.
 When removing the Ceiling Mounting Cover, move it in the 
counterclockwise direction. Adjust both l and let down the main unit.
Wiring without making a hole for a cable in the ceiling
 Follow the steps 1), 3), 4), 5) and 6). Making a hole is not necessary.
 Remove the tab of Ceiling Mounting Cover and wire through the notch.
kxhcm280ait.book  37 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
38
A Ceiling Mounting example (making holes in mortar or concrete 
ceilings)
1.Fit the Ceiling Plate B to the mounting position and put marks.
2.Make holes at the marks and put plastic plugs (customer provided) into them.
Note
When drilling into mortar, be careful of pieces of mortar which may become 
loose and fall.
3.Mount the camera.
Soft hammer
Drill for concrete 
(in case of tile, 
use a drill for tile)
Plastic plug
kxhcm280ait.book  38 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 39
2 Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information other than the contents 
in this troubleshooting section. Access it if problems occur.
2.1 Indicator Error Codes
ProblemCause and Remedy
Indicator lights 
or blinks orange.Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
Indicator 
continues 
blinking orange.Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update 
Firmware page will be displayed. Update the firmware 
following the procedure (see page 111 of the Operating 
Instructions on the Setup CD-ROM). If you fail to update the 
firmware, see page 55.
Indicator 
continues 
blinking orange 
(2-second 
interval).The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is 
connected.
An error occurs in UPnP™ port forwarding.
Set up the camera again in [Automatic Setup] by the Setup 
Program following the procedures shown on page 19.
Indicator 
continues 
blinking green.Automatic setup is not complete.
Complete the setup following this Installation/
Troubleshooting.
The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the 
camera may not get its IP address due to network failures. 
Ask your ISP or network administrator for more information.
kxhcm280ait.book  39 ページ  ２００５年３月９日　水曜日　午後１時２３分 
						

							Installation/Troubleshooting
40
Indicator does 
not light up.Indicator display is disabled.
Check if the indicator control is disabled (see page 107 of the 
Operating Instructions on the Setup CD-ROM).
Confirm that the standard AC adaptor PSLP1242 (Order No. 
PSLP1242Y) is being used.
Indicator 
continues 
blinking red.The camera may be malfunctioning.
If you cannot access the camera, the camera may be 
malfunctioning. Call our customer call center. Problem Cause and Remedy
kxhcm280ait.book  40 ページ  ２００５年３月９日　水曜日　午後１時２３分