Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 21
6.To register with the Viewnetcam.com FREE DDNS service, check [Register 
with Viewnetcam.com] and click [Next].
Viewnetcam.com FREE DDNS service
See page 23 for Viewnetcam.com information. For detailed information, 
access at http://www.viewnetcam.com.
 If you have multiple cameras, you can use Viewnetcam.com service 
registering it only for a camera.
 If you select [Disable], skip to step 9.
7.The Enter Network Password window is displayed, and enter the user name 
and password that were set, and click [OK].
8.After a while, the Viewnetcam.com FREE DDNS service website is 
displayed. Follow the displayed instructions for registration.
 If the message Failed to configure the routers Port Forwarding by UPnP 
is displayed, your router may not support UPnP™ or UPnP™ is not 
enabled. Enable your routers UPnP™ or set Port Forwarding manually 
following the routers manual and try Automatic Setup again. For more 
information about setting up a router, refer to the Panasonic Network 
Camera support website at http://panasonic.co.jp/pcc/products/en/
netwkcam/.
 If the message Failed to register with Viewnetcam.com. is displayed, 
confirm that the router is connected to the Internet.
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							Installation/Troubleshooting
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9.When Setup complete is displayed, and click [To Single Camera page].
 The port number must be specified at the end of camera URL.
Using port 80:
http://(Cameraname).viewnetcam.com
or http://IP Address
Using any other port:
http://(Cameraname).viewnetcam.com:Port Number
or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Note
 The banner is displayed only when Internet access is allowed on the 
camera.
 To insure that the most current image is displayed, Internet Explorer should 
be configured as follows. This will not have any negative result on normal 
use.
When [Enable] was selected at 
step 5When [Disable] was selected 
at step 5
1.While viewing any website, Click [Tools][Internet Options].
2.In the section Temporary Internet Files, click [Settings] and check 
[Every visit to the page].
Network Camera
ZoomFocusProgram PresetScan
Pan / Tilt
640X480320X240∗Resolution
STD -+ BrightnessOpenShortOutput
Refresh Interval
Image Quality
Favor ClarityFavor MotionStandard∗
Motion
Please click here when gray color screen displayed
Running in IPv4 mode.Alarm
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 23
1.8 Viewnetcam.com Service (IPv4/IPv6)
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. 
It allows you to choose an easy-to-remember address (such as 
bob.viewnetcam.com) that you can use to view images from your camera over the 
Internet. This service is compatible with both IPv4 and IPv6 addresses.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you need to know your camera’s 
global IP address. However, many Internet Service Providers (ISPs) assign their 
customers a dynamic IP address that changes monthly, weekly, or each time they 
log on. Unless you have been assigned a static IP address (an IP address that 
does not change periodically) by your ISP, you may find it difficult to access your 
camera over the Internet because your IP address changes periodically. 
Viewnetcam.com service allows you to access your camera even if your assigned 
global IP address changes.
See http://www.viewnetcam.com for details.
How the Viewnetcam.com service works
1.Your ISP assigns a global IP address to your Internet access account that 
changes periodically. This is the address needed to access the camera over 
the Internet.
2.When your ISP assigned global IP address changes, your camera 
automatically notifies the Viewnetcam.com service server of the new address.
3.The Viewnetcam.com server contacts a Domain Name Server (DNS) and 
registers your new global IP address to your chosen Viewnetcam.com address 
(such as bob.viewnetcam.com).
4.When you enter your Viewnetcam.com address in your web browser while 
away from home or the office, the DNS server looks up the global IP address 
assigned to your Viewnetcam.com address.
5.The DNS server finds your current global IP address and allows you to connect 
to your camera.
Viewnetcam.com service server
ISP
DNS 
server
Internet
New address registered with 
DNS serverCamera reports new address
Camera connection establishedGlobal IP address 
changes
Off-site PCOn-site Network 
Camera
DNS looks up 
current address3.
4.2.
1.
5.
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Note
 Ask your ISP about what type of IP address you are using.
 Some ISPs assign you a local IP address. In this case, you cannot use the 
Viewnetcam.com service. Ask you ISP about what type of IP address you 
are using.
 If the camera is using a port number other than 80, the port number must 
be specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port 
Number
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 25
1.9 Connecting the Camera to a Router 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnP™, follow the 
procedures shown on page 19.
Note
 In some routers, the UPnP™ feature is disabled by default. Enable your 
routers UPnP™ feature following the router manual before you set up the 
camera. See the Panasonic Network Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/ for details.
 If the maximum idle time is set in PPPoE or PPTP connection with your 
ISP, disable it on the router. See the router manual for details.
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1.10 Connecting the Camera to a Router Not 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnP™, follow the 
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the Viewnetcam.com service.
Port Forwarding feature*1 (IPv4 Only)
The port forwarding feature is required to allow access from the Internet with a 
router not supporting UPnP™. It exchanges a local IP address to a global one. 
Each camera must be assigned a unique port number.
(1)Access the camera (see page 11 of the Operating Instructions on the 
Setup CD-ROM).
(2)Click [Setup] tab at the top of the page.
(3)Select [Static] on the Network page.
 The Static IP Address Configuration page is displayed. Make a 
note of the IP address and port number, since they are required to 
enable port forwarding on the router.
(4)Click [Save] without changing the settings.
(5)Click [Restar t].
*1Port forwarding may be called Address translation, Static IP Masquerade, Virtual server 
or Port mapping in other products.
Global IP address 
of the router
vvv.xxx.yyy.zzz:80
vvv.xxx.yyy.zzz:81
vvv.xxx.yyy.zzz:80      192.168.0.253:80
vvv.xxx.yyy.zzz:81      192.168.0.252:81Port No.
Port Forwarding feature
Local IP address
The IP addresses shown above may differ from those offered on your home network.Note192.168.0.1
192.168.0.252
Port No. 81192.168.0.253
Port No. 80 Router
Modem
CATV
xDSL
Optical cable
Internet
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 27
1.11 Setting up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The cameras MAC address can be found on the sticker affixed to the bottom 
of the camera (see page 11).
2.After confirming the network settings, click [OK].
 After about a minute, the Security: Administrator page is displayed.
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3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK].
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							Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 29
5.When the Single Camera page is displayed, the setup is completed.
 If Security Warning window is displayed, click [Yes] (see page 32).
 See page 33 for Security Warning window when using Microsoft Windows 
XP Service Pack 2.
Note
 See page 15 of the Operating Instructions on the Setup CD-ROM for the 
Single Camera page.
 If you enable the Internet access to the camera, follow the procedures 
below.
When you are using a router supporting UPnP™
When you are using a router not supporting UPnP™
Follow the procedures shown on page 26.
1.Enable the Auto Port Forwarding feature on the UPnP page (see 
page 59 of the Operating Instructions on the Setup CD-ROM).
2.Register with the Viewnetcam.com service on the Viewnetcam.com 
page (see page 61 of the Operating Instructions on the Setup CD-
ROM).
3.Confirm the Internet access to the camera (see page 30). If you 
cannot access the camera, see page 45.
Network Camera
ZoomFocusProgram PresetScan
Pan / Tilt
640X480320X240∗Resolution
STD -+ BrightnessOpenShortOutput
Refresh Interval
Image Quality
Favor ClarityFavor MotionStandard∗
Motion
Please click here when gray color screen displayed
Running in IPv4 mode.Alarm
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							Installation/Troubleshooting
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1.12 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and 
press [Enter] on the keyboard.
 When port number is 80 (default), you do not need to enter port number. 
See page 42 of the Operating Instructions on the Setup CD-ROM for 
details about port number.
 For IPv6 connection, see page 13 and page 14 of the Operating 
Instructions on the Setup CD-ROM and prepare the requirements. Enter 
the http://(IPv6-registered URL):Port Number
 on the address bar.
 If the camera image is not displayed, see page 44.
3.The Enter Network Password window is displayed, and enter the user name 
and password that were set, and click [OK].
Note
When [Permit access from guest users] is set on the Security: Administrator 
page, authentication window will not be displayed.
4.Click the following tabs to display each page.
ATo Single Camera page 
(page 15 of Operating Instructions)BTo Multi-Camera page 
(page 30 of Operating Instructions)
CTo Buffered Image page 
(page 32 of Operating Instructions)DTo Setup page 
(page 37 of Operating Instructions)
ETo Maintenance page 
(page 108 of Operating Instructions)FTo Support page 
(page 117 of Operating Instructions)
GTo log in to the camera 
(page 74 of Operating Instructions)
Network Camera 
KX-HCM280A
Version ∗.∗∗∗.∗∗Running in IPv4 mode.
To pMultiSetupMaintenanceSupportLoginSingleBuffered Image
ABCDEFG
Select a language
to display 
Display IPv4, IPv6
or IPsec connection.Version Number
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