Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 51
2.5 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 109 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not 
assigned...

Installation/Troubleshooting
52
2.6 IPv6
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address is not set on the camera.
Check if the IP address and default gateway are displayed in 
the network (IPv6) column of the status page (see page 109 
of Operating Instructions on the Setup CD-ROM). If neither 
or only one is displayed, it is possible that the connection is 
incorrect or that the IPv6 router is not set properly. Set them 
correctly.
The IPv6 has not been...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 53
2.7 IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website...

Installation/Troubleshooting
54
ProblemCause and Remedy
E-mail or FTP 
transfer cannot 
be sent in 
transport mode.The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and 
check that the camera images can be transferred. If they can 
be transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 52 of Operating Instructions on the 
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for the camera,...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 55
2.8 Miscellaneous
ProblemCause and Remedy
ActiveX cannot 
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated.The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 111 of the Operating...

KK0305CH0PSQX3618ZA
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
Printed in Japan
2005 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not...