Panasonic Network Camera Kx Hcm280a Installation Troubleshooting Information Manual

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 41
2.2 Camera Setup Difficulties
Note
If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
ProblemCause and Remedy
Automatic Setup 
fails using Setup 
Program.More than 20 minutes have passed, after turning the camera 
on....

Installation/Troubleshooting
42
Setup Program 
does not list any 
cameras.Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, you 
can set up the camera using the MAC address (see page 
27).
The camera is connected over a different network.
Set up the camera from a PC under the same router.
Confirm that an IP...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 43
The camera IP 
address and port 
number have 
been forgotten.Clicking [Camera Setup] on the Setup Program displays the 
camera list. The camera list shows the MAC address labeled 
beside the Ethernet (LAN) port. The camera IP address and 
port number are shown next to the MAC address.
The password 
has been 
forgotten.Press the FACTORY DEFAULT RESET button to reset the 
camera to default. Set...

Installation/Troubleshooting
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2.3 Camera Image/Page Display
ProblemCause and Remedy
The Top page is 
not displayed.The camera IP address has changed.
Enter the new IP address in the address bar of the web 
browser.
Wrong IP address class is assigned to the camera.
IP addresses of the PC and the camera must be in the same 
local IP address class. Set the IP address correctly (see 
page 131 of the Operating Instructions on the Setup CD-
ROM).
Router does not have a loopback feature.
Access the camera...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 45
The Top page is 
not displayed.The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required especially when you are 
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server 
addresses (see page 40 of the Operating Instructions on the 
Setup CD-ROM).
The Top page is 
displayed on the 
LAN, but not 
displayed from 
the Internet.The...

Installation/Troubleshooting
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Camera image 
is not displayed.ActiveX Controls are not installed in Internet Explorer.
ActiveX Controls should be installed to display video (Motion 
JPEG). For the ActiveX Controls installation method, see 
page 33 when using Microsoft Windows XP Service Pack 2, 
or see page 32 when using other operating systems.
The network is congested.
Pages may not be displayed immediately. Wait for a while.
The web browser is accessing the proxy server.
Set the web browser to...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 47
Image is out of 
focus.The lens is dirty or dust is attached. Fingerprints, dust, stains, 
etc. on the lens can degrade the performance of the Automatic 
Focusing feature.
Wipe the lens with lens cleaning paper.
Manual focusing may be set.
Press appropriate one of the Focus buttons at the operation 
bar (see page 24 of the Operating Instructions on the Setup 
CD-ROM).
Blurred images may have...

Installation/Troubleshooting
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Image has 
noise.The object is dark.
Make the area around the camera brighter.
The color display setting on your PC is set lower than 16 bits.
Set the color display 16 bits or higher.
Image flickers.AC Power Source Frequency setting is incorrect.
Confirm the AC Power Source Frequency setting (see page 
65 of the Operating Instructions on the Setup CD-ROM). 
Normally this parameter should be set to 60 Hz in the 
United States.
An old image is 
displayed.The old image is...

Installation/Troubleshooting
[For assistance, please call: 1-800-272-7033]                                 49
Scan lines 
deviate on the 
screen.Scan lines may deviate when viewing moving objects with 
resolution at 640 x 480 because of the interlace-type CCD.
Set Vertical Resolution (for 640 x 480 mode) to 240 (Better 
for motion images) on the Camera page. Problem Cause and Remedy
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Installation/Troubleshooting
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2.4 Operation Bar
ProblemCause and Remedy
Pan/tilt, zoom, 
focus, click to 
center and 
preset features 
do not work.Your PC is not connected to the camera.
Click [Refresh] on the web browser. Confirm that the image 
refreshes, then try again.
The camera is not turned on.
Confirm that the camera is turned on.
Multiple users are operating the camera simultaneously.
Wait for a while, and access the camera again.
The pan/tilt, zoom, or focus reaches its end.
Confirm that...