Panasonic Network Camera BL-VT164 Series BL-VP100 Series Operating Instructions

							20   Using the CD-ROM
20.1  About the CD launcher By inserting the provided CD -ROM into the CD -ROM drive of your PC, the CD launcher is automatically started
and the license agreement is displayed. Read the agreement and select “I accept the terms in the license
agreement”, and then click “OK”.
• If the launcher window is not displayed, double click the “CDLauncher.exe” file on the CD-ROM.
Using the supplied CD-ROM, the following actions can be performed.
The Panasonic “IP Setting Software” can be installed on the PC. ( ®page 162)
Settings related to the camera's network can be set from the Panasonic “IP Setting Software”.
( ® page 164)
The manuals can be installed on the PC. ( ®page 163)
You can also view the manuals without installing them to the PC by clicking the [Open] button.
The Viewer software can be installed on the PC. ( ®page 163)
Make sure to read the [Readme] file on the provided CD-ROM before using the software.
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							20.2  Installing Panasonic “IP Setting Software”On the CD launcher window, click the [ Install] button next to [IP Setting Software] to display the Panasonic  “IP
Setting Software” installation window. Confirm the following settings before starting the installation.
Select the Panasonic “IP Setting Software” to install.
Select where to create the Panasonic IP setting shortcut icon when the Panasonic “IP Setting Software”
is installed.
Specify which folder on the PC to install the Panasonic “IP Setting Software” to.
Click the [Install] button to start the installation.
Note
•To uninstall the Panasonic “IP Setting Software” delete the shortcut icon from where you specified it
to be installed (the default is on the desktop) during installation and the [ EasyIPConfig] folder from the
folder (the default is C:\Panasonic) you specified during installation.
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							20.3  Installing the manualsOn the CD launcher window, click the [ Install] button next to [ Manual] to display the Manual installation window.
Confirm the following settings before starting the installation.
Select which manuals to install. The camera models that the manuals support are displayed in  B “Model
List”.
The camera models that are supported by the manuals selected in  A are displayed here.
Select where to create the manuals shortcut icon when the manuals are installed.
Specify which folder on the PC to install the manuals to.
Click the [Install] button to start the installation.
Note
•To uninstall the manuals delete the shortcut icon from where you specified it to be installed (the default
is on the desktop) during installation and the [Manual] folder from the folder (the default is C:
\Panasonic) you specified during installation.
20.4  Installing the Viewer software The Viewer software (Network Camera View 4S) must be installed on the PC in order to display camera images.
On the CD launcher window, click the [Install] button next to [Viewer Software], and follow the instructions
displayed on the window to install the software. A message is displayed if a PC that does not have the Viewer
software installed tries to access the camera. Install the software by following the instructions displayed on the
window. Refer to page 3 for further information.
Note
•To uninstall the Viewer software, follow the steps below depending on the OS used on your PC.
For Windows XP
Delete [Network Camera View 4S] from [Control Panel] - [Add or Remove Programs].
For Windows Vista/Windows 7
Delete [Network Camera View 4S] from [Control Panel] - [Programs] - [Uninstall a program].
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							20.5  Configure the network settings of the camera
using the Panasonic “IP Setting Software” It is possible to perform the network settings of the camera using the “IP Setting Software” on the provided
CD-ROM. When using multiple cameras, it is necessary to configure the network settings of each camera
independently. If the Panasonic “IP Setting Software” does not work, configure the network settings of the
camera and the PC individually on the “Network” page of the setup menu. ( ®page 104)
IMPORTANT
•When using Windows 7 or Windows Vista, the “Windows Security Alert” window may be displayed
when starting the “IP Setting Software”. In this case, disable “User Account Control” from the control
panel.
• For the security enhancement, the “Network Settings” will not be able to be performed when around
20 minutes have passed after turning on the power of the camera. (When the effective period is set to
“20min” in the IP setup.)
• Panasonic “IP Setting Software” is inoperable in other subnets via the same router.
• This camera cannot be displayed or set with an older version of the  “IP Setting Software ” (version 2.xx).
1. To start the Panasonic “IP Setting Software”, click the [Run] button next to [IP Setting Software] from the
CD launcher menu window, or double -click on the shortcut icon created after installing the software on the
PC.
• The License Agreement will be displayed. Read the Agreement and choose  “I accept the terms in the
license agreement”, and click [OK].
2. Click the [Network Settings] button after selecting the MAC address/IP address of the camera to be
configured.
Note
•When using a DHCP server, the IP address assigned to the camera can be displayed by clicking
the [Search] button of the “IP Setting Software”.
• When a duplicate IP address is used, the corresponding camera number will be displayed shaded.
• When the [Access Camera] button is clicked, live images of the selected camera will be displayed.
• It is possible to change the “Camera list” display between IPv4 addresses and IPv6 addresses in
accordance with the protocol in use.
• The information displayed can be sorted by clicking the title of each displayed item.
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							3.Complete each network setup item and click the [Save] button.
• For further information about each setting of the “Network Settings” page, refer to page 104.
Note
•By unchecking the “Wait for camera restarting.” checkbox, multiple cameras can be continuously
configured.
IMPORTANT
•It may take for around 2 minutes to complete to upload the settings to the camera after clicking the
[Save] button. The settings may be invalidated when the LAN cable is disconnected before
completing the upload. In this case, perform the settings again.
• When using a firewall (including software), allow access to all UDP ports.
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							21   About the displayed system log
Error indications relating to SMTPCategoryIndicationDescriptionPOP3 server errorAuthentication error.• Entered user name or password may be
incorrect. Check if the E-mail settings are
configured correctly.Failed to find the POP3 server.• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The POP3 server may be down. Ask the
network administrator.SMTP server errorAuthentication error.• Entered user name or password may be
incorrect. Check if the E-mail settings are
configured correctly.Failed to resolve the E-mail server
address from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Failed to find the SMTP server.• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The SMTP server may be down. Ask the
network administrator.Internal errorUndefined error.• An error occurred in the E-mail function.
Check if the E -mail settings are configured
correctly.
Error indications relating to FTP
CategoryIndicationDescriptionFTP server errorFailed to resolve the FTP server
address from DNS.• The FTP server may be down. Ask the
network administrator.Failed to find the FTP server.• The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.Connection errorFile transfer error.• The FTP server settings may be incorrect.
Check if the FTP settings are configured
correctly.
• The settings relating to the indicated item
may be incorrect. Check if the FTP
settings are configured correctly.Passive mode error.Log out failed.Failed to change the directory.User name or password isn ’t correct.166Operating Instructions
21 About the displayed system log 
						

							CategoryIndicationDescriptionInternal errorUndefined error.•An error occurred in the FTP function.
Check if the FTP settings are configured
correctly.
Error indications relating to “Viewnetcam.com”
CategoryIndicationDescriptionViewnetcam.com
server errorFailed to resolve the
Viewnetcam.com server address
from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Connection errorNo response from the
Viewnetcam.com server.• The “Viewnetcam.com” server may be
down. Ask the network administrator.File transfer error.Internal errorUndefined error.• An error relating to the
“Viewnetcam.com” function occurred.
Check if the “Viewnetcam.com” settings
are configured correctly.
Error indications relating to Dynamic DNS Update
CategoryIndicationDescriptionDDNS server errorFailed to resolve the DDNS server
address from DNS.• The designated IP address of the DNS
may be incorrect. Check if the DNS
settings are configured correctly.
• The DNS server may be down. Ask the
network administrator.Connection errorNo response from the DDNS server.• The DDNS server may be down. Ask the
network administrator.Same host name has registered.• The same host name has already been
registered in the DDNS server. Check if
the DDNS Update settings are configured
correctly.Internal errorUndefined error.• An error occurred in the DDNS function.
Check if the DDNS Update settings are
configured correctly.Operating Instructions167
21 About the displayed system log 
						

							Error indications relating to NTPCategoryIndicationDescriptionConnection errorNo response from the NTP server.•The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly.
• The NTP server may be down. Ask the
network administrator.Internal errorUndefined error.• An error occurred in the NTP function.
Check if the NTP settings are configured
correctly.Synchronizing with
NTP succeeded.NTP update succeeded.• Time correction succeeded.
Log indications relating to HTTPS
CategoryIndicationDescriptionHTTPSSelf-signed Certificate - Generated•Generation of the self-signed certificate is
complete.Self-signed Certificate - Deleted• Deletion of the self-signed certificate is
complete.Certificate Signing Request -
Generated• Generation of the CSR (Certificate Signing
Request) is complete.CA Certificate - Installed• Installation of the server certificate is
complete.CA Certificate - Deleted• Deletion of the server certificate is
complete.Previous CRT key - Applied• Previous CRT key is applied.CRT key - Generated•Generation of the CRT key is complete.
Log indications relating to login
CategoryIndicationDescriptionLoginUser name or IP address•The login user name will be displayed
when “On” is selected for “User auth.”.
• The IP address of the PC currently
accessing to the camera will be displayed
when “On” is selected for “Host auth.”.168Operating Instructions
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							Error indications relating to Panasonic alarm protocol notificationCategoryIndicationDescriptionPanasonic alarm
protocol notification
errorFailed to find destination of
notification.• The IP address of the destination of
notification may be incorrect. Check if the
IP address of the destination of notification
is configured correctly.
• The destination of notification may be
down. Ask the network administrator.Cannot resolve notification
addresses from DNS• The DNS server settings may be incorrect.
Check if the DNS settings are configured
correctly.
• The DNS server may be down. Ask the
network administrator.Operating Instructions169
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							22   TroubleshootingBefore asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the LAN cable (category 5) firmly connected to the
network connector of the camera?Installation Guide• Is the power of the camera on?
Check if the power of the camera is turned on.Installation Guide• Are the set IP addresses valid?104•Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the camera”.
If there is reply from the camera, the connection is
normal.
If not, proceed either of the following.
– Reboot the camera and change the IP address
by using the Panasonic “IP Setting Software”
within 20 minutes after the restart.
– Reboot the camera while holding down the
INITIAL SET button on the camera. The camera
will be initialized and the IP address will return
to the default setting “192.168.0.10”.
After the camera is initialized, access the
camera and set the IP address again. (When the
camera is initialized, all the settings of the
camera previously configured on the setup
menus will be initialized.)-
Installation Guide• Is “554” selected for the HTTP port number?
For the HTTP port number, select a port number
other than the following port numbers used by the
camera. The number used by the camera: 20, 21,
23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443,
554, 995, 10669, 10670, 59000 - 61000107170Operating Instructions
22 Troubleshooting