Panasonic Network Camera BL-VT164 Series BL-VP100 Series Operating Instructions

							SymptomCause/solutionReference pagesCannot access from the web
browser.• Is the same IP address provided to other devices?
Are there contradictions between the address and
the network subnet to be accessed?
When the camera and the PC are connected in
the same subnet:
Are the IP addresses of the camera and the PC set
in a common subnet? Or is “Use Proxy Server” for
the settings of the web browser checked?
When accessing the camera in the same subnet, it
is recommended to enter the address of the camera
in the “Don’t Use Proxy For These Addresses” box.
When the camera and the PC are connected in
the different subnet:
Is the IP address of the default gateway set for the
camera correct?-• Is the name currently used to access the camera
different from the name registered for the
“Viewnetcam.com” service?
Access the camera again with the registered name.131• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.119Cannot access the camera
via the Internet.• Are the network settings of the camera correct?
Set the default gateway or DNS server address
correctly. To use the DDNS service, check that the
settings are correct.
• Is the setting for “Default gateway” on the
“Network” page configured? Or is the setting
correct?
When communicating using IPv4:
Configure the setting for “Default gateway” of “IPv4
network” on the [Network] tab of the setup menu.104• Is the setting of port forwarding configured for the
router?
To enable the access to the camera via the Internet,
it is necessary to perform the port forwarding setting
when the router in use does not support the UPnP
function. Refer to the manuals provided with the
router for further information.
• Is UPnP function of the router disabled?
Refer to the manuals provided with the router in use
to enable the UPnP function.
• Is packet filtering set for the router to forbid the
access via the Internet?
Configure the settings of the router in use to enable
the access via the Internet. Refer to the manuals
provided with the router for further information about
the settings.108Operating Instructions171
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							SymptomCause/solutionReference pages•Are you accessing the camera using the local
address (the IP address used in a local network)?
When accessing the camera, use the global address
(or the URL registered in the DDNS service) and the
port number of the camera as the IP address to be
used in the Internet.105
106
129Cannot access the camera
via the URL of the
“Viewnetcam.com” service.• Is the global address of camera (or router) notified
to the “Viewnetcam.com” service server?
Log into the “My Account” page of
“Viewnetcam.com” website
(http://www.viewnetcam.com/) to check the
information of the registered camera. If the global
address is not displayed for the IP address field,
access the camera, and register the user
information for the  “Viewnetcam.com”  service on the
[DDNS] tab on the “Network” page of the setup
menu. In addition, check the “Status” of
“Viewnetcam.com” (on the [Status] tab) and the
system log (on the [System log] tab) of the
“Maintenance” page of the setup menu.132
156Authentication window is
displayed repeatedly.• Is the user name and password changed?
While accessing the camera, when changing the
user name and password of another user logging
into the camera on another web browser, the
authentication window will be displayed each time
the screen is changed or refreshed.
• Have you changed the [Authentication] setting?
When the [Authentication] setting has been
changed, close the web browser, and then access
the camera again.-It takes time to display the
screen.• Are you accessing the camera in the HTTPS mode?
In this mode, the refresh interval becomes slower
due to decode procession.-• Are you accessing another camera in the same local
network via a proxy server?
Configure the web browser to not use the proxy
server.-• Are two or more users browsing the camera images
simultaneously?
It may take time to display the screen or refresh
interval may become slower when two or more users
browse the camera images simultaneously.-Cannot access the camera
from a cellular phone.• Is the URL correct? Or is  “/mobile” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a cellular phone, it is
necessary to enter “/mobile” at the end of the URL
that is used for the camera access from a PC.19172Operating Instructions
22 Troubleshooting 
						

							SymptomCause/solutionReference pages•Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS”  -  “Connection”  on the “Network”  page - the
[Network] tab, and access the camera again.104• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.119Cannot access the camera
from a mobile terminal.• Is the URL correct? Or is “/cam” missing at the end
of the URL?
Check if the URL is entered correctly. When
accessing the camera from a mobile terminal, it is
necessary to enter  “/cam” at the end of the URL that
is used for the camera access from a PC.22• Is the SSL encryption method different from that of
the camera?
Select “HTTP” (Do not select “HTTPS”) for
“HTTPS”  -  “Connection”  on the “Network”  page - the
[Network] tab, and access the camera again.104• Did you access “http://” while using the HTTPS
function?
To use the HTTPS function, access “https://”. It is
also necessary to enter the port number.119A cookie error was displayed
when performing user
registration for
“Viewnetcam.com”.• Is the web browser configured to allow cookies?
Configure the web browser to allow cookies. In
Internet Explorer, from [Tools] select [Internet
Options] and configure the cookies setting in the
[Privacy] tab.-User registration for the
“Viewnetcam.com” service
fails.• Is the registered E-mail address correct?
When an E -mail with the  “Viewnetcam.com”  website
link is not received, the registered E-mail address
may be incorrect. Visit the “Viewnetcam.com”
website (http://www.viewnetcam.com/) to register
the correct E-mail address.-No image is displayed.• Is the viewer software installed on the PC?
Install the viewer software on a PC.3• Is the version of DirectX ®
 9.0c or later?
Check the version of DirectX as follows.
1. Select “Run...”  from the start menu of Windows .
2. Enter “dxdiag” in the displayed dialog box and
click the [OK] button.
If the version of DirectX is older than 9.0c,
upgrade it.-Operating Instructions173
22 Troubleshooting 
						

							SymptomCause/solutionReference pages•Is the cellular phone in use support the 320 ´240
resolution? Or is the image data size too big to
display images on the cellular phone?
Refer to the manuals provided with the cellular
phone in use for the restrictions of image data sizes.-No image is displayed. / Older
images or logs are displayed.• When [Every time I visit the webpage] is not selected
for [Check for newer versions of stored pages:] in the
[Temporary Internet Files] section, images
sometimes may not be displayed on the  “Live” page.
In this case, do the following.
1. Select [Internet Options...] from [Tools] on the
menu bar of Internet Explorer. The [Internet
Options] window will be displayed.
2. When using Internet Explorer 7.0, Internet
Explorer 8.0, or Internet Explorer 9.0:
Click the [Settings] button in the [Browsing
history] section on the [General] tab, and then
select [Every time I visit the webpage] for [ Check
for newer versions of stored pages:] in the
[Temporary Internet Files] section on the
[Temporary Internet Files and History Settings]
window.
When using Internet Explorer 6.0:
Click the [Settings...] button in the [Temporary
Internet Files] section on the [General] tab, and
then select [Every visit to the page] for [Check
for newer versions of stored pages:] on the
[Settings] window.-Images are displayed blurry.• Is there dust or dirt on the dome section?
Check if there is no dust or dirt on the dome section.Installation GuideThe image is not being
refreshed.• Depending on the version of your browser, there
might be difficulties refreshing the picture, etc.Installation Guide• Depending on the traffic of the network or the
concentration of access to the camera, there might
be difficulties displaying the camera picture.
Request the camera picture using the web browser
such as by pressing the [F5] key, etc.-No image is displayed (or too
dark).• Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness]. :
10
 
: 15
Images are displayed washed
out.• Is the brightness setting set at an appropriate level?
Click the [Normal] button of [Brightness]. :
10
 
: 15
Flicker appears on the
screen.• When flicker occurs frequently, select “Indoor
scene” for “Light control mode”.60174Operating Instructions
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							SymptomCause/solutionReference pagesThe camera does not move
onto the preset position
exactly.• Is any part of the camera worn out?
When the camera does not move to the exact
position frequently, the driving parts may be worn
out. Contact the dealer for assistance.-The camera does not
automatically move to the
previous position when
turning on the power of the
camera.• If the camera always moves to a specific position
after turning on the power of the camera, register
that position as the home position when convenient.
The camera will automatically move to the
registered position using the self return function
when turning on the power of the camera.55The movement of the camera
automatically changes.• Check the settings for the self return function.55Audio is not output from other
products such as a network
disk recorder or PC software
package.• Some of the products such as a network disk
recorder or PC software package may not support
“G.711”. Set the audio encoding format of the
products to “G.726 (32 kbps).”72The alarm occurrence
indication button and the
[AUX] buttons on the “Live”
page do not display the
current status in real time.• Is the viewer software installed on the PC?
Confirm that the viewer software “Network Camera
View 4S” is installed.3• Is “Real time” selected for “Alarm status update
mode”?39No image is displayed on the
“Live” page.• Press the [ F5] key on the keyboard of the PC or click
the [Live] button. :
10
 
: 15
Shortcut icon of the camera is
not displayed on  “My Network
Places” of the PC.• Is the Windows component of UPnP added?
Add the component to the PC in use.108Images are not displayed or
not refreshed smoothly.• Delete temporary internet files as follows.
1. Select “Internet Options...” under “Tools” on the
menu bar of Internet Explorer. The “Internet
Options” window will be displayed.
2. Click the [Delete Files...] button in the
“Temporary Internet Files” section on the
[General] tab.-• The firewall function of the anti-virus software may
be filtering the port of the camera.
Exclude the port number of the camera from the list
of the port numbers to be filtered by the anti-virus
software.-No indicator lights.• Is “Off”  selected for  “Indicator” on the “Basic” page?
Select “On” for “Indicator”.39Operating Instructions175
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							SymptomCause/solutionReference pagesH.264 images are not
displayed.• When “Network Camera View 4S” is deleted from a
PC on which both the viewer software “Network
Camera View 3” and “Network Camera View 4” are
installed, H.264 images may not be displayed.
In this case, delete “Network Camera View 3” from
the PC and then install  “Network Camera View 4S ”.3When displaying H.264
images on two or more web
browser windows, images
from two or more cameras are
displayed in sequence on a
single browser window.• This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP
is installed on the PC in use.
1. Right-click on the desktop and select
“Properties” from the displayed pop-up menu.
2. Select “Settings” from “Display Properties”, and
then click the [Advanced] button.
3. Click the [Troubleshoot] tab and disable the
DirectDraw  acceleration by adjusting the level of
Hardware acceleration.-176Operating Instructions
22 Troubleshooting  
						

							SymptomCause/solutionReference pagesCannot connect to the
wireless router
 
• Is the camera in an area with no wireless signal, or
is there a concrete wall or other obstructions
between the camera and wireless router?
Check the [Radio wave status] from [Wireless] -
[Status] on the setup menu, and install the camera
in an area that is close to the wireless router, has no
interfering objects, and can easily receive signals.148• Did you register the camera's MAC address to
wireless routers that have MAC address filtering
activated?
Register the camera's MAC address to the wireless
router. You can check the camera’s MAC address
from the sticker attached to the camera or from the
MAC address displayed in [Mac address of the
wireless module] from [Wireless] - [Status] on the
setup menu.-Wireless communication is
unstable
 
• Is the channel used for wireless communication the
same as another nearby wireless networks?
Try changing the wireless communication channel
of the wireless router. For information about
changing the communications channel, refer to the
operating instructions included with your wireless
router.-• Is a cordless telephone or other devices or objects
causing interference?
Try moving the cordless telephone or other devices
or objects causing interference. Refer to [Radio
wave status] from [Wireless] - [Status] on the setup
menu, and try moving the camera closer to the
wireless router or removing objects causing
interference to make it easier for the wireless signal
to reach the camera.148Operating Instructions177
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							Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when the
following has occurred. By performing the following solutions, other applications may not be affected.
When using Internet Explorer 9.0:
The “Information Bar” ( A) expressed in the following symptom and solutions will be displayed on the lower
side of the Internet Explorer page only when there is information to communicate.
When using Internet Explorer 6.0, Internet Explorer 7.0, or Internet Explorer 8.0:
The “Information Bar” ( B) expressed in the following symptom and solutions will be displayed just below the
address bar only when there is information to communicate.
SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“Pop-up blocked. To see this
pop-up or additional options,
click here...” (Internet
Explorer 6, Internet Explorer
7, or Internet Explorer 8)• Click the information bar and select “Always
Allow Pop-ups from This Site...”. The dialog
window saying  “Allow pop -ups from this site? ” will
be displayed. Click the [Yes] button.-The following message is
displayed on the information
bar.
“This webpage wants to run
the following add-on:
`WebVideo Module' from
`Panasonic System Networks
Co.,Ltd.`.” (Internet Explorer
9)• Select [Allow].-The following message is
displayed on the information
bar.
“This site might require the
following ActiveX control
'nwcv4Ssetup.exe' from
'Panasonic System Networks
Co.,Ltd.'. Click here to
install...” (Internet Explorer 6,
Internet Explorer 7, or Internet
Explorer 8)• Click the information bar and select “Install
ActiveX Control”.
The  “Security Warning ” window will be displayed.
Click the [Install] button on the displayed
“Security Warning” window.-178Operating Instructions
22 TroubleshootingA   
						

							SymptomCause/solutionReference pagesThe following message is
displayed on the information
bar.
“ This webpage wants to install
the following add-on:
`nwcv4Ssetup.exe' from
`Panasonic System Networks
Co.,Ltd.`.” (Internet Explorer
9)• Select [Install]. The “Security Warning” window
will be displayed. Click the [Install] button on the
displayed “Security Warning” window.-An unnecessary status bar or
scroll bar is displayed on the
pop-up window.• Click “Internet Options...” under “Tools” of the
menu bar of Internet Explorer, and then click the
[Security] tab. Click “Internet” in the “Select a
Web content zone to specify its security
settings:” section. Then, click the [Custom
Level...] button to open the “Security Setting”
window. Under “Miscellaneous”, select “Enable”
for “Allow script- initiated windows without size or
position constraints”. Click the [OK] button.
When the warning window is displayed, click the
[Yes] button.-Images are not fit in the
frames.• When  “120 DPI ” is selected for  “DPI setting ”, they
may not be displayed correctly.
Click the “Settings” tab on the “Properties”
window of “Screen” (in the control panel), and
then click the [Advanced] button. Change the
“DPI setting” as necessary.-Operating Instructions179
22 Troubleshooting 
						

							For U.S. and Canada:
Panasonic System Communications Company of North America,
Unit of Panasonic Corporation of North America
www.panasonic.com/business/
For customer support, call 1.800.528.6747
Three Panasonic Way, Secaucus, New Jersey 07094 U.S.A.
Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 Canada
(905)624-5010
www.panasonic.ca
For Europe and other countries:
http://panasonic.net
Importers name and address to follow EU rules:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg F.R.Germany
© Panasonic System Networks Co., Ltd. 2012
PGQP1208YA 
C0312-1042