Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual

Operating Instructions
193
7.10 Specifications
Network Camera
Other SpecificationsItems Specifications
Zoom 12 steps, 42x (21x Optical Zoom, 2x Digital Zoom)
Pan/Tilt Angle Pan: -175° to +175°,
Tilt: -120° to 0° (On the table)/
       0° to +90° (On the ceiling)
Sensor Type 1/4-inch CCD (Interlace type), 380,000 pixels 
(Effective Pixels)
Illumination 3—100,000 lx (0.09—100,000 lx when in color night 
view mode)
White Balance Auto/Manual/Hold
Focus Auto/Manual (40 steps)
Minimum Object Distance Wide: 5...

Operating Instructions
194
Frame rate*3Max. 12 frames/second (640 x 480)
Max. 30 frames/second (320 x 240 or 160 x 120)
Supported Protocols IPv4/IPv6 Dual-Stack
IPv4:
TCP, UDP, IP, HTTP, FTP, SMTP, DHCP, DNS, ARP, 
ICMP, POP3, NTP, UPnP
TM, IPsec  
IPv6:
TCP, UDP, IP, HTTP, FTP, SMTP, DNS, ICMPv6, 
POP3, NDP, NTP, IPsec 
IPsec Feature ESP Encryption, ESP Authentication
Transport mode/Tunnel mode
IKE (Internet Key Exchange)
IKE (Internet Key 
Exchange)Pre-Shared Key
Cipher Algorithm DES-CBC, 3DES-CBC,...

Operating Instructions
195
Pow er  S u pp l yBB-HCM381A: 
AC adaptor: Input 100—240 V AC, 50/60 Hz
Output 12 V DC, 1 A
Consumption: About 12 W
BB-HCE481A:
PoE: 48 V IEEE 802.3af-compliant Power over 
Ethernet
Consumption: About 11 W
Mounting Angle
Available between  15° based on level line for 
mounting both on the table and on the ceiling.
Temperature Operation: 0 °C (+32 °F) to +40 °C (+104 °F)
Storage: 0 °C (+32 °F) to +50 °C (+122 °F)
Humidity Operation: 20 %—80 % (No Condensation)
Storage: 20 %—80 %...

Operating Instructions
196
A
Abbreviations 4
ActiveX Controls
 19
Administrator/General Users/Guest Us-
ers
 91
Alarm Image Buffer/Transfer
 107
Alarm Log
 137, 156
Alarm Position
 30
ASCII Character Table
 190
Audio page
 86
Audio/Video terminal
 9, 11
Automatic Focus Range
 81
B
Buffered Image page 38
C
Camera Access 13
Camera page
 80
Capture Image Button
 22
Cell Phone
 41, 44
Cleaning
 178
Click to Center
 21
D
Date and Time page 77
DC IN jack
 9
Default Setting List
 167
DynamicDNS
 70, 75
E...

Operating Instructions
197
Serial Number 9, 11
Session Status
 155
Setup page
 45
Setup Program
 180
Single Camera page
 17
Specifications
 193
Status page
 155
Support Information page
 163
Support page
 163
T
Talk 34
Timer Image Buffer/Transfer
 97
Top page
 14
Trademarks
 4
U
Update Firmware page 158
UPnP page
 67
User-specified DynamicDNS
 72
V
Vertical Resolution 83
Viewnetcam.com Service
 70
Z
Zooming In and Out 26 

Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
PQQX15037ZA      KK1105RM0
2006 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
The information in this document is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insured.
Do not send your...

Troubleshooting
Network Camera
Model No.BB-HCM381A (AC Adaptor Type)
BB-HCE481A (PoE Type)
Indoor Use Only
Troubleshooting................................................................... 3
BB-HCM381A Indicator Display Troubleshooting ...................................... 3
BB-HCE481A Indicator Display Troubleshooting ...................................... 5
Camera Setup Troubleshooting ................................................................. 7
Camera Image/Page Display Troubleshooting...

Troubleshooting
2
Trademarks
• Microsoft, Windows and ActiveX are either registered trademarks or 
trademarks of Microsoft Corporation in the United States and/or other 
countries.
 All other trademarks identified herein are the property of their respective 
owners.
Abbreviations
 UPnP is the abbreviation for Universal Plug and Play.
 Network Camera is called Camera in this manual.
 Setup CD-ROM is called CD-ROM in this manual. 

Troubleshooting
3
Troubleshooting
The Panasonic Network Camera support website http://panasonic.co.jp/pcc/
products/en/netwkcam/ includes various technical information in addition to the 
contents in this troubleshooting section. Access the website if this troubleshooting 
does not solve your problem.
BB-HCM381A Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is not connected properly.
→Connect the Ethernet cable properly.
 The PC,...

Troubleshooting
4
The indicator 
continues 
blinking green. Automatic setup is not complete.
→Complete the setup following the instructions in Getting 
Started.
 The camera did not receive an IP address from the DHCP 
server.
→When setting [Automatic Setup] or [DHCP Setup], the 
camera may not be assigned an IP address due to network 
failures. Ask your ISP or network administrator for more 
information.
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator...