Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual

Troubleshooting
5
BB-HCE481A Indicator Display Troubleshooting
Problem Cause and Remedy
The indicator 
lights or blinks 
orange. The Ethernet cable is partly disconnected.
→Change it to another Ethernet cable.
The indicator 
continues 
blinking orange. The camera is turned off when updating firmware.
→If you access the camera using a web browser, The 
Update Firmware page will be displayed. Update the 
firmware following the procedure (see page 158 of the 
Operating Instructions on the CD-ROM). If you...

Troubleshooting
6
The indicator 
does not light up. The indicator display is disabled.
→Check if the indicator control is disabled (see page 153 of 
the Operating Instructions on the CD-ROM).
 A cross cable is being used.
→Some hubs and routers do not support the cross cable. 
Use a category 5 straight cable.
 The camera is not connected to the PoE hub.
→Connect the camera to the PoE hub.
 The PoE hub is turned off.
→Turn on the PoE hub.
 The Ethernet cable is partly disconnected.
→Change it to...

Troubleshooting
7
Camera Setup Troubleshooting
Note
• If you are experiencing any problems, it is recommended that you 
temporarily disable all firewall, pop-up killer, and virus detection 
software. Once the problem is identified and corrected, you can restart 
the Setup Program.
Problem Cause and Remedy
Setup fails using 
Setup Program. More than 20 minutes have passed since the camera was 
turned on.
→Turn the camera off, and turn the camera on again. Then 
set up the camera again.
 Multiple camera...

Troubleshooting
8
Setup Program 
does not list any 
cameras. Your firewall or antivirus software is blocking the connection.
→To avoid any possible problems, temporarily disable any 
firewall or antivirus software, and set up the camera again. 
If you cannot disable your firewall or antivirus software, 
you can set up the camera using the MAC address (see 
page 183 of the Operating Instructions on the CD-ROM).
 The camera is connected over a different network.
→Set up the camera from a PC connected to...

Troubleshooting
9
Camera Image/Page Display Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed. The camera IP address has changed.
→Enter the correct IP address in the address bar of the web 
browser.
 An IPv6 address was entered in the address bar of Internet 
Explorer.
→Internet Explorer does not support IPv6 addresses. Use a 
DynamicDNS service such as the Viewnetcam.com 
service.
 The default gateway or DNS server addresses may be wrong. 
The correct IP addresses are required...

Troubleshooting
10
The camera 
cannot be 
accessed on the 
LAN. The connected router does not have a loopback feature.
→Access the camera with local network IP address.
 The wrong IP address class is assigned to the camera.
→If you access the camera on the LAN, the PC IP address 
and the camera IP address must be set in the same class. 
Set the camera IP address same as the class of the PC IP 
address (see page 179 of the Operating Instructions on the 
CD-ROM).
 The web browser is accessing a proxy...

Troubleshooting
11
Authentication 
windows are 
consequently 
displayed. The user name and password for the administrator have been 
changed. Or the user name and password for the general 
users have been changed.
→Close the web browser, and access the camera again.
Only half of the 
image is 
displayed. You are using Internet Explorer 4.xx or lower.
→Upgrade Internet Explorer to version 6.0 or greater. 
The camera 
image is not 
displayed, or not 
displayed 
properly.ActiveX
® Controls are not...

Troubleshooting
12
The Top page or 
image is not 
displayed on the 
cell phone. Only the IP address and port number are entered.
→Enter /mobile after entering IP Address:Port Number.
 A 320 x 240 resolution image is not displayed.
→Cell phones do not support 320 x 240 resolution images.
 The file size of the image is exceeding the capacity of the cell 
phone.
→View the image at 160 x 120 resolution.
 The cell phone supports only XHTML.
→Enter /mobileX by following an IP address and port 
number.
A...

Troubleshooting
13
The image is out 
of focus. The lens is dirty or dust is attached. Fingerprints, dust, stains, 
etc. on the lens can degrade the performance of the Automatic 
Focusing feature.
→Wipe the lens with lens cleaning paper.
 Manual focusing may be set.
→Press appropriate one of the Focus buttons at the 
operation bar (see page 23 of the Operating Instructions 
on the CD-ROM).
 Blurred images may have been registered when registering or 
modifying the preset button or home position...

Troubleshooting
14
The image has 
noise. The object is dark.
→Increase the light level in the area around the camera.
 AC Power Source Frequency setting is incorrect.
→Confirm the AC Power Source Frequency setting (see 
page 80 of the Operating Instructions on the CD-ROM).
 The colors setting of the monitor is set to less than 16 bit high 
color.
→Set it to 16 bit high color or greater.
An old image is 
displayed. Old images are temporarily stored on the web browser.
→Set [Every visit to the page] on...