Panasonic Network Camera BB-HCM381A BB-HCE481A Getting Started Manual

Troubleshooting
15
When accessing 
the camera, the 
Update Firmware 
page is displayed. The camera firmware may be damaged because the power 
was turned off during an update, etc.
→Download the latest firmware from the Panasonic Network 
Camera support website and update the firmware. Problem Cause and Remedy 

Troubleshooting
16
Operation Bar Troubleshooting
Problem Cause and Remedy
The pan/tilt, 
zoom, focus, click 
to center and 
preset features 
do not work. Your PC is not connected to the camera.
→Click [Refresh] on the web browser. Confirm that the image 
refreshes, and you can operate the pan/tilt/zoom/focus 
functions.
 The camera is not turned on.
→Turn the camera on.
 Multiple users are operating the camera simultaneously.
→Wait for a moment, and access the camera again.
 The pan/tilt/zoom/focus...

Troubleshooting
17
Audio Problems Troubleshooting
Problem Cause and Remedy
The Listen button 
is gray. The [Input] setting is set to [Disable] on the Audio page.
→Change it to [Enable]. (See page 86 of the Operating 
Instructions on the CD-ROM)
 In the access level settings on the General User page, [Listen] 
is not permitted.
→Select [Listen]. (See page 93 of the Operating Instructions 
on the CD-ROM)
The Talk button is 
gray. The [Output] setting is set to [Disable] on the Audio page.
→Change it to...

Troubleshooting
18
Audio cannot be 
heard on the 
computer. The Listen button appears like this: 
→
Click the Listen button. (It will change to  .)
→There are too many simultaneous audio connections. Wait 
for a while, and try to access again.
 The Listen button is gray.
→[Listen] is not permitted on the General User page. Permit 
it. (See page 93 of the Operating Instructions on the CD-
ROM)
 The volume is set to its minimum.
→Adjust the volume on the volume adjustment toolbar.
 The computer volume...

Troubleshooting
19
Audio is not 
produced from an 
external speaker 
connected to the 
camera. The Talk button appears like this: 
→
Click the Talk button. (It will change to  .)
 The Talk button is gray.
→[Talk] is not permitted on the General User page. Permit it. 
(See page 93 of the Operating Instructions on the CD-
ROM)
 Microphone is not selected on your PCs volume control 
screen.
→Click [Options]→[Properties]→, and check [Recording] on 
the Volume Control window. In the Show the following...

Troubleshooting
20
Noise can be 
heard. The plug of the external microphone or speaker is dirty.
→Wipe the connection terminal of the microphone or 
speaker.
 The external microphone or speaker is not connected 
properly.
→Correctly connect the external microphone or speaker.
 The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as 
noise.
→Check [mute] for the microphone column on the volume 
control screen. Then the PC will stop...

Troubleshooting
21
Image Buffer/Transfer Troubleshooting
Problem Cause and Remedy
The camera does 
not transfer an 
image by E-mail 
or FTP. An error occurred during transmission to the E-mail or FTP 
server.
→See the Protocol column on the Status page (see page 
155 of the Operating Instructions on the CD-ROM), and 
check if the error is displayed.
 The default gateway and DNS server addresses are not 
assigned correctly.
→Assign them correctly (see page 48 or page 53 of the 
Operating Instructions on...

Troubleshooting
22
SD Memory Recording Troubleshooting
The image is 
slowed down on 
the Buffered 
Image page, or 
the camera 
transfers an old 
image. The transfer interval is too short.
→Set the transfer interval longer than the current setting (see 
page 99, page 110 or page 122 of the Operating 
Instructions on the CD-ROM).
Problem Cause and Remedy
Cannot write 
onto the SD 
memory card. It is writing protected.
→Cancel the writing protection.
It takes time to 
record. Sometimes it takes time when...

Troubleshooting
23
IPv6 Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed when 
using an IPv6 
address. The IPv6 address is not set on the camera.
→Check if the IP address and default gateway are displayed 
in the network (IPv6) column of the status page (see page 
155 of the Operating Instructions on the CD-ROM). If 
neither or only one is displayed, it is possible that the 
connection is incorrect or that the IPv6 router is not set 
properly. Set them correctly.
 IPv6 has not...

Troubleshooting
24
IPsec Troubleshooting
Problem Cause and Remedy
The camera 
cannot be 
accessed in 
transport mode. IPsec policy settings are restricted.
→Decrease the number of computers connected 
simultaneously, and wait for a moment, or shorten the 
lifetime in the PCs IPsec settings.
 IPsec settings have not been set on your PC.
→Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for more details.
 The pre-shared...