Panasonic Network Camera BB HCM311A Users Guide
Here you can view all the pages of manual Panasonic Network Camera BB HCM311A Users Guide. The Panasonic manuals for Security Camera are available online for free. You can easily download all the documents as PDF.
Page 31
![Page 31
Installation/Troubleshooting
31[For assistance, please call: 1-800-272-7033]
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 34).
See page 35 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 16 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures below.
When you are using a router...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-30.png "Page 31
Installation/Troubleshooting
31[For assistance, please call: 1-800-272-7033]
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 34).
See page 35 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 16 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures below.
When you are using a router...")
Installation/Troubleshooting 31[For assistance, please call: 1-800-272-7033] 5.When the Single Camera page is displayed, the setup is completed. If Security Warning window is displayed, click [Yes] (see page 34). See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes See page 16 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. If you enable Internet access to the camera, follow the procedures below. When you are using a router...
Page 32
![Page 32
Installation/Troubleshooting
32
1.11 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
43 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 14 and page 15 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-31.png "Page 32
Installation/Troubleshooting
32
1.11 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
43 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 14 and page 15 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....")
Installation/Troubleshooting 32 1.11 Confirming the Camera Image 1.Start up the web browser on your PC. 2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and press [Enter] on the keyboard. When port number is 80 (default), you do not need to enter port number. See page 43 of the Operating Instructions on the Setup CD-ROM for details about port number. For IPv6 connection, see page 14 and page 15 of the Operating Instructions on the Setup CD-ROM and prepare the requirements....
Page 33
![Page 33
Installation/Troubleshooting
33[For assistance, please call: 1-800-272-7033]
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered Image]
tab will not be...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-32.png "Page 33
Installation/Troubleshooting
33[For assistance, please call: 1-800-272-7033]
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered Image]
tab will not be...")
Installation/Troubleshooting 33[For assistance, please call: 1-800-272-7033] Notes When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be...
Page 34
![Page 34
Installation/Troubleshooting
34
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-33.png "Page 34
Installation/Troubleshooting
34
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...")
Installation/Troubleshooting 34 Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it. If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer Click [Tools][Internet Options][Security] tab and click [Custom level] on the web...
Page 35
![Page 35
Installation/Troubleshooting
35[For assistance, please call: 1-800-272-7033]
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-34.png "Page 35
Installation/Troubleshooting
35[For assistance, please call: 1-800-272-7033]
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow...")
Installation/Troubleshooting 35[For assistance, please call: 1-800-272-7033] In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest: Contact your network administrator. Try using regularly refreshed images. Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. Follow...
Page 36
Installation/Troubleshooting 36 1.12 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. 1.Open the cover on the side of the camera. 2.Insert the SD memory card, and push with your finger until it clicks. Or push the card lightly to remove. Note Ensure that recording has been stopped, before removing the SD memory card. (See page 86 of Operating Instructions on the Setup...
Page 37
![Page 37
Installation/Troubleshooting
37[For assistance, please call: 1-800-272-7033]
1.13 Mounting the Camera
The camera can be mounted in the following ways.
Notes
Do not mount the camera where the sun light directly hits the camera or
in the outdoor type housing without temperature control system. The
camera may malfunction due to high temperature.
When you mount the camera, always hook the power cord and audio
cables to the hooks.
Stand Mount
Tripod Mount
Hook for
Power CordHook for
Audio Cables...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-36.png "Page 37
Installation/Troubleshooting
37[For assistance, please call: 1-800-272-7033]
1.13 Mounting the Camera
The camera can be mounted in the following ways.
Notes
Do not mount the camera where the sun light directly hits the camera or
in the outdoor type housing without temperature control system. The
camera may malfunction due to high temperature.
When you mount the camera, always hook the power cord and audio
cables to the hooks.
Stand Mount
Tripod Mount
Hook for
Power CordHook for
Audio Cables...")
Installation/Troubleshooting 37[For assistance, please call: 1-800-272-7033] 1.13 Mounting the Camera The camera can be mounted in the following ways. Notes Do not mount the camera where the sun light directly hits the camera or in the outdoor type housing without temperature control system. The camera may malfunction due to high temperature. When you mount the camera, always hook the power cord and audio cables to the hooks. Stand Mount Tripod Mount Hook for Power CordHook for Audio Cables...
Page 38
Installation/Troubleshooting 38 Ceiling Mount Notes Do not mount the camera upside down. The image may be displayed upside down. When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape. Make sure the indicator is always in the lower right corner. To p Bottom Mount the flexible stand firmly to the...
Page 39
![Page 39
Installation/Troubleshooting
39[For assistance, please call: 1-800-272-7033]
Wall Mount
Notes
Do not mount the camera upside down. The image may be displayed
upside down.
When mounting, we suggest using the hardware we provide. Mounting
in any other manner may cause the camera to fall, causing personal
injury or damage to the camera.
To reduce the load on the mounting hardware, dress the cables neatly
and secure with tape.
Mount the flexible stand firmly to the
wall with the three screws...](http://img.usermanuals.tech/thumb/58/72293/w300_bb-hcm311_en_install_d-38.png "Page 39
Installation/Troubleshooting
39[For assistance, please call: 1-800-272-7033]
Wall Mount
Notes
Do not mount the camera upside down. The image may be displayed
upside down.
When mounting, we suggest using the hardware we provide. Mounting
in any other manner may cause the camera to fall, causing personal
injury or damage to the camera.
To reduce the load on the mounting hardware, dress the cables neatly
and secure with tape.
Mount the flexible stand firmly to the
wall with the three screws...")
Installation/Troubleshooting 39[For assistance, please call: 1-800-272-7033] Wall Mount Notes Do not mount the camera upside down. The image may be displayed upside down. When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape. Mount the flexible stand firmly to the wall with the three screws...
Page 40
Installation/Troubleshooting 40 Troubleshooting 2Troubleshooting The Panasonic Network Camera support website http://panasonic.co.jp/pcc/ products/en/netwkcam/ includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 Indicator Error Codes ProblemCause and Remedy Indicator lights or blinks orange.Ethernet cable is not connected properly. Connect the Ethernet cable properly. PC, Ethernet hub or router is not working. Confirm that...