Panasonic Network Camera BB HCM311A Users Guide

Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
1.6 Setting up Internet Access to the Camera
1.Display the Camera List window (see page 16—page 17).
2.Select the camera to set up and click [Execute].
 This program searches for the cameras that are connected to the router 
and displays the MAC Addresses, IP addresses and Port Numbers.
 The MAC Address on the rear side (see page 13) of the camera shows 
which camera you select on the Camera List window.
Note
If more than 20...

Installation/Troubleshooting
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3.Click [Automatic Setup (Internet Access)].
Note
In order for Internet access to be properly enabled, your router’s UPnPTM 
feature should be enabled. Most router manufacturers disable this feature. See 
 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. 
4.Enter the user name and password that were set, and click [OK].
 
 
Sets up the camera to view on 
the LAN.
 
Sets up the Internet access to 
the camera.
 
Manually sets up the camera. 
Disables...

Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
5.When using a router supporting UPnP™, check [Enable]. When using a router 
not supporting UPnP™, check [Disable]. Then click [Next].
 Check if your router supports UPnP™ referring to the routers manual. If UPnP™ is not supported, the router has  to be manually configured for port 
forwarding. Refer to the routers manual for instruction on how to do it.
 If you select [Disable], skip to step 9.
Note
Confirm that your router...

Installation/Troubleshooting
24
9.When Setup complete is displayed, and click [To Single Camera page].
 The port number must be specified at the end of camera URL.
Using port 80: 
  http://(Cameraname).viewnetcam.com 
  or http://IP Address
Using any other port: 
  http://(Cameraname).viewnetcam.com:Port Number 
  or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Notes
 The banner is displayed only when Internet access is allowed on the 
camera.
 To...

Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033]
1.7 Viewnetcam.com Service (IPv4/IPv6)
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. 
It allows you to choose an easy-to-remember address (such as 
bob.viewnetcam.com) that you can use to view images from your camera over the 
Internet. This service is compatible with both IPv4 and IPv6 addresses.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you...

Installation/Troubleshooting
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Notes
 Ask your ISP about what type of IP address you are using.
 Some ISPs assign you a local IP address. In this case, you cannot use the 
Viewnetcam.com service. Ask you ISP about what type of IP address you are 
using.
 If the camera is using a port number other than 80, the port number must be 
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port Number 

Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
1.8 Connecting the Camera to a Router 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the 
procedures shown on page 
21.
Notes
 In some routers, the UPnPTM feature is disabled by default. Enable your 
routers UPnPTM feature following the router manual before you set up the 
camera. See the Panasonic Network Camera support website at http://...

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1.9 Connecting the Camera to a Router Not 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the 
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the Viewnetcam.com service.
Port...

Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
1.10 Setting up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The cameras MAC address can be found on...

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3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK].