Panasonic Network Camera BB HCM311A Users Guide

Installation/Troubleshooting
51
Troubleshooting
[For assistance, please call: 1-800-272-7033]
Audio cannot be 
heard on the 
computer.The Listen button appears like this: 
Click the Listen button. (It will change to .)
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it. 
(See page 
77 of Operating Instructions on the Setup CD-
ROM)
The volume is set to minimum.
Adjust the volume on the volume adjustment toolbar.
The computer volume is set to mute or...

Installation/Troubleshooting
52
Troubleshooting
Audio is not 
produced from 
an external 
speaker 
connected to 
the camera.The Talk button appears like this: 
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it. 
(See page 
77 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options][Properties], and check [Recording] on 
the Volume Control window. In the...

Installation/Troubleshooting
53
Troubleshooting
[For assistance, please call: 1-800-272-7033]
Noise can be 
heard.The plug of the external microphone or speaker is dirty.
Wipe the connection terminal of the microphone or speaker.
The external microphone or speaker is not connected properly.
Correctly connect the external microphone or speaker.
The audio from your PC speaker is being caught by your PC 
microphone, then the camera is transmitting the audio as the 
noise.
Check [mute] for the microphone...

Installation/Troubleshooting
54
Troubleshooting
2.6 Image Buffer/Image Transfer
ProblemCause and Remedy
The camera 
does not 
transfer the 
image by E-mail 
or FTP.Errors have occurred on the way to the E-mail or FTP server.
See the Protocol column on the Status page (see page 114 
of the Operating Instructions on the Setup CD-ROM), and 
check if the error is displayed.
The default gateway and DNS server addresses are not 
assigned correctly.
Assign them correctly (see page 41 of the Operating...

Installation/Troubleshooting
55
Troubleshooting
[For assistance, please call: 1-800-272-7033]
2.7 SD Memory Recording
2.8 IPv6
ProblemCause and Remedy
Cannot write 
onto the SD 
memory card.It is writing protected.
Cancel the writing protection.
It takes time to 
record.Sometimes it takes time when it is formatted on a PC.
Format it on the camera (see page 85 of Operating 
Instructions on the Setup CD-ROM).
ProblemCause and Remedy
The Top page is 
not displayed 
with the IPv6 
address.The IPv6 address...

Installation/Troubleshooting
56
Troubleshooting
2.9 IPsec
ProblemCause and Remedy
The camera 
cannot be 
accessed in 
transport mode.IPsec policy settings are restricted.
Decrease the number of computers connected 
simultaneously, and wait for a while, or shorten the lifetime in 
the PCs IPsec settings.
IPsec settings have not been set on your PC.
Set IPsec settings on your PC. See the Panasonic Network 
Camera support website (http://panasonic.co.jp/pcc/
products/en/netwkcam/) for how to do this.
The...

Installation/Troubleshooting
57
Troubleshooting
[For assistance, please call: 1-800-272-7033]
E-mail or FTP 
transfer cannot 
be sent in 
transport mode.The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and 
check that the camera images can be transferred. If they can 
be transferred, the IPsec settings were not set correctly. Set 
them correctly (see page 
53 of Operating Instructions on the 
Setup CD-ROM).
The pre-shared key is not set correctly.
Set...

Installation/Troubleshooting
58
Troubleshooting
2.10 Miscellaneous
ProblemCause and Remedy
ActiveX cannot 
be installed.Security software disables the ActiveX installation.
Close the security software, and install the ActiveX again.
The firmware is 
not updated.The firmware updating is not completed due to power off, 
network failure or other causes.
Update the firmware again following the next procedures.
*1See page 116 of the Operating Instructions on the Setup CD-
ROM about updating firmware....

Installation/Troubleshooting
59[For assistance, please call: 1-800-272-7033]
Memo 

KK0804RM3056PSQX3234YC
Panasonic Consumer Electronics Company, 
Division of Panasonic Corporation of North America
2004 Panasonic Communications Co., Ltd. All Rights Reserved.
Panasonic Puerto Rico, Inc.
Carefully pack your unit, preferably in the original carton.
Attach a letter, detailing the symptom, to the outside of the carton.
Symptom
Installation/Troubleshooting is subject to change without notice.
Send the unit to an authorized servicenter, prepaid and adequately insur\
ed.
Do not send your unit...