Panasonic Network Camera BB HCM311A Users Guide

							Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
1.6 Setting up Internet Access to the Camera
1.Display the Camera List window (see page 16—page 17).
2.Select the camera to set up and click [Execute].
 This program searches for the cameras that are connected to the router 
and displays the MAC Addresses, IP addresses and Port Numbers.
 The MAC Address on the rear side (see page 13) of the camera shows 
which camera you select on the Camera List window.
Note
If more than 20 minutes have passed since the camera was turned on, the 
camera cannot be set up from the Setup Program. In this situation, restart the 
camera.
Camera 
Status
Camera 
List window
Displays IPv4 or 
IPv6 information. Por t 
No. MAC 
Address
IP 
Address 
						

							Installation/Troubleshooting
22
3.Click [Automatic Setup (Internet Access)].
Note
In order for Internet access to be properly enabled, your router’s UPnPTM 
feature should be enabled. Most router manufacturers disable this feature. See 
 
http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. 
4.Enter the user name and password that were set, and click [OK].
 
 
Sets up the camera to view on 
the LAN.
 
Sets up the Internet access to 
the camera.
 
Manually sets up the camera. 
Disables IPsec. If disabled, the 
button is displayed gray.
 
Displays the Setup page (see 
page 
38 of the Operating 
Instructions on the Setup CD-
ROM). 
						

							Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
5.When using a router supporting UPnP™, check [Enable]. When using a router 
not supporting UPnP™, check [Disable]. Then click [Next].
 Check if your router supports UPnP™ referring to the routers manual. If UPnP™ is not supported, the router has  to be manually configured for port 
forwarding. Refer to the routers manual for instruction on how to do it.
 If you select [Disable], skip to step 9.
Note
Confirm that your router supports UPnPTM referring to the router’s manual.
6.To register with the Viewnetcam.co m FREE DDNS service, check [Register 
with Viewnetcam.com]  and click [Next].
Viewnetcam.com FREE DDNS service
See page 25 for Viewnetcam.com information. For detailed information, 
access at  http://www.viewnetcam.com .
 If you have multiple cameras, you can only register one camera for the  Viewnetcam.com service.
 If you select [Disable], skip to step 9.
7.The Enter Network Password window is displayed, and enter the user name 
and password that were set, and click [OK].
8.After a while, the Viewnetcam.com FREE DDNS service website is 
displayed. Follow the displayed instructions for registration.
 If the message Failed to configure the routers Port Forwarding by UPnP  is displayed, your router may not support UPnP
TM or UPnPTM is not 
enabled. Enable your routers UPnPTM or set Port Forwarding manually 
following the routers manual and try Automatic Setup again. For more 
information about setting up a router, refer to the Panasonic Network 
Camera support website at  http://panasonic.co.jp/pcc/products/en/
netwkcam/technic/rtr_setup/ .
 If the message Failed to register with Viewnetcam.com. is displayed,  confirm that the router is  connected to the Internet. 
						

							Installation/Troubleshooting
24
9.When Setup complete is displayed, and click [To Single Camera page].
 The port number must be specified at the end of camera URL.
Using port 80: 
  http://(Cameraname).viewnetcam.com 
  or http://IP Address
Using any other port: 
  http://(Cameraname).viewnetcam.com:Port Number 
  or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Notes
 The banner is displayed only when Internet access is allowed on the 
camera.
 To ensure that the most current image is displayed, Internet Explorer 
should be configured as follows. This will not have any negative result on 
normal use.
When [Enable] was selected at 
step 5When [Disable] was selected 
at step 5
1.While viewing any website, Click [Tools][Internet Options].
2.In the section Temporary Internet Files, click [Settings] and check 
[Every visit to the page]. 
						

							Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033]
1.7 Viewnetcam.com Service (IPv4/IPv6)
Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. 
It allows you to choose an easy-to-remember address (such as 
bob.viewnetcam.com) that you can use to view images from your camera over the 
Internet. This service is compatible with both IPv4 and IPv6 addresses.
What is the advantage of Viewnetcam.com service?
In order to view camera images over the Internet, you need to know your camera’s 
global IP address. However, many Internet Service Providers (ISPs) assign their 
customers a dynamic IP address that changes monthly, weekly, or each time they 
log on. Unless you have been assigned a static IP address (an IP address that 
does not change periodically) by your ISP, you may find it difficult to access your 
camera over the Internet because your IP address changes periodically.
 
Viewnetcam.com service allows you to access your camera even if your assigned 
global IP address changes.
 
See http://www.viewnetcam.com for details.
How the Viewnetcam.com service works
1.Your ISP assigns a global IP address to your Internet access account that 
changes periodically. This is the address needed to access the camera over 
the Internet.
2.When your ISP assigned global IP address changes, your camera 
automatically notifies the Viewnetcam.com service server of the new address.
3.The Viewnetcam.com server contacts a Domain Name Server (DNS) and 
registers your new global IP address to your chosen Viewnetcam.com address 
(such as bob.viewnetcam.com).
4.When you enter your Viewnetcam.com address in your web browser while 
away from home or the office, the DNS server looks up the global IP address 
assigned to your Viewnetcam.com address.
5.The DNS server finds your current global IP address and allows you to connect 
to your camera.
Viewnetcam.com service server
ISP
DNS 
server
Internet
New address registered with 
DNS server
Camera connection establishedCamera reports new address
Global IP address 
changes
Off-site PCOn-site Network 
Camera
DNS looks up 
current address3.
4.2.
1.
5. 
						

							Installation/Troubleshooting
26
Notes
 Ask your ISP about what type of IP address you are using.
 Some ISPs assign you a local IP address. In this case, you cannot use the 
Viewnetcam.com service. Ask you ISP about what type of IP address you are 
using.
 If the camera is using a port number other than 80, the port number must be 
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port: http://(Cameraname).viewnetcam.com:Port Number 
						

							Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
1.8 Connecting the Camera to a Router 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the 
procedures shown on page 
21.
Notes
 In some routers, the UPnPTM feature is disabled by default. Enable your 
routers UPnPTM feature following the router manual before you set up the 
camera. See the Panasonic Network Camera support website at http://
panasonic.co.jp/pcc/products/en/netwkcam/technic/rtr_setup/ for 
details.
 If the maximum idle time is set in PPPoE or PPTP connection with your 
ISP, disable it on the router. See the router manual for details. 
						

							Installation/Troubleshooting
28
1.9 Connecting the Camera to a Router Not 
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the 
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port 
forwarding on the router. See the router manual for how to enable port 
forwarding.
3.Register with the Viewnetcam.com service.
Port Forwarding feature*1 (IPv4 Only)
The port forwarding feature is required to allow access from the Internet with a 
router not supporting UPnPTM. It exchanges a local IP address to a global one. 
Each camera must be assigned a unique port number.
(1)Access the camera (see page 32).
(2)Click [Setup] tab at the top of the page.
(3)Select [Static] on the Network page.
 The Static IP Address Configuration page is displayed. Make a 
note of the IP address and port number, since they are required to 
enable port forwarding on the router.
(4)Click [Save] without changing the settings.
(5)Click [Restart].
*1Port forwarding may be called Address translation, Static IP Masquerade, Virtual server 
or Port mapping in other products.
Global IP address 
of the router
vvv.xxx.yyy.zzz:80
vvv.xxx.yyy.zzz:81
vvv.xxx.yyy.zzz:80      192.168.0.253:80
vvv.xxx.yyy.zzz:81      192.168.0.252:81Port No.
Port Forwarding feature
Local IP address
The IP addresses shown above may differ from those offered on your home network.Note192.168.0.1
192.168.0.252
Port No. 81192.168.0.253
Port No. 80 Router
Modem
CATV
xDSL
Optical cable
Internet 
						

							Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
1.10 Setting up the Camera Using the MAC 
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus 
software settings on your PC. If you cannot disable your firewall or antivirus 
software, you can set up the camera using the camera MAC address as shown 
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The cameras MAC address can be found on the sticker affixed to the rear of 
the camera (see page 
13).
2.After confirming the network settings, click [OK].
 After about a minute, the Security: Administrator page is displayed. 
						

							Installation/Troubleshooting
30
3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and 
password that were set, and click [OK].