Panasonic Network Camera BB HCM311A Users Guide
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![Page 27
Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
1.8 Connecting the Camera to a Router
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the
procedures shown on page
21.
Notes
In some routers, the UPnPTM feature is disabled by default. Enable your
routers UPnPTM feature following the router manual before you set up the
camera. See the Panasonic Network Camera support website at http://...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-26.png "Page 27
Installation/Troubleshooting
27[For assistance, please call: 1-800-272-7033]
1.8 Connecting the Camera to a Router
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router supporting UPnPTM, follow the
procedures shown on page
21.
Notes
In some routers, the UPnPTM feature is disabled by default. Enable your
routers UPnPTM feature following the router manual before you set up the
camera. See the Panasonic Network Camera support website at http://...")
![Page 28
Installation/Troubleshooting
28
1.9 Connecting the Camera to a Router Not
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port
forwarding on the router. See the router manual for how to enable port
forwarding.
3.Register with the Viewnetcam.com service.
Port...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-27.png "Page 28
Installation/Troubleshooting
28
1.9 Connecting the Camera to a Router Not
Supporting UPnP™ (IPv4 Only)
To allow access from the Internet with a router not supporting UPnPTM, follow the
procedures below.
1.Select [Static] on the Network (IPv4) page.
2.Enable port forwarding on the router.
Using the IP address and port number note written on step 1-(3), enable port
forwarding on the router. See the router manual for how to enable port
forwarding.
3.Register with the Viewnetcam.com service.
Port...")
![Page 29
Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
1.10 Setting up the Camera Using the MAC
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus
software settings on your PC. If you cannot disable your firewall or antivirus
software, you can set up the camera using the camera MAC address as shown
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The cameras MAC address can be found on...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-28.png "Page 29
Installation/Troubleshooting
29[For assistance, please call: 1-800-272-7033]
1.10 Setting up the Camera Using the MAC
Address on the Setup Program
The Setup Program may not list any cameras due to your firewall or antivirus
software settings on your PC. If you cannot disable your firewall or antivirus
software, you can set up the camera using the camera MAC address as shown
below.
1.Enter the camera MAC address in the data field, and click [Set up camera].
Note
The cameras MAC address can be found on...")
![Page 30
Installation/Troubleshooting
30
3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and
password that were set, and click [OK].](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-29.png "Page 30
Installation/Troubleshooting
30
3.Enter the user name and password, and click [Save].
4.The Enter Network Password window is displayed. Enter the user name and
password that were set, and click [OK].")
![Page 31
Installation/Troubleshooting
31[For assistance, please call: 1-800-272-7033]
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 34).
See page 35 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 16 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures below.
When you are using a router...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-30.png "Page 31
Installation/Troubleshooting
31[For assistance, please call: 1-800-272-7033]
5.When the Single Camera page is displayed, the setup is completed.
If Security Warning window is displayed, click [Yes] (see page 34).
See page 35 for Security Warning window when using Microsoft Windows
XP Service Pack 2.
Notes
See page 16 of the Operating Instructions on the Setup CD-ROM for the
Single Camera page.
If you enable Internet access to the camera, follow the procedures below.
When you are using a router...")
![Page 32
Installation/Troubleshooting
32
1.11 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
43 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 14 and page 15 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-31.png "Page 32
Installation/Troubleshooting
32
1.11 Confirming the Camera Image
1.Start up the web browser on your PC.
2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and
press [Enter] on the keyboard.
When port number is 80 (default), you do not need to enter port number.
See page
43 of the Operating Instructions on the Setup CD-ROM for
details about port number.
For IPv6 connection, see page 14 and page 15 of the Operating
Instructions on the Setup CD-ROM and prepare the requirements....")
![Page 33
Installation/Troubleshooting
33[For assistance, please call: 1-800-272-7033]
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered Image]
tab will not be...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-32.png "Page 33
Installation/Troubleshooting
33[For assistance, please call: 1-800-272-7033]
Notes
When users other than an administrator are accessing the camera,
[Setup] and [Maintenance] tab will not be displayed. Additionally, When
[Do not permit access from guest users] is set on the Security:
Administrator page, [Login] tab will not be displayed.
If [View Multi-Camera page] or [View Buffered Image page] is not
permitted on the General User page, [Multi-Camera] or [Buffered Image]
tab will not be...")
![Page 34
Installation/Troubleshooting
34
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-33.png "Page 34
Installation/Troubleshooting
34
Security Warning window
To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be
installed. When trying to display a video for the first time, Security Warning window
will be displayed. When using Windows 2000 or Windows XP, log in as an
administrator to install it.
If you cannot install ActiveX Controls or you cannot see the video in the
Internet Explorer
Click [Tools][Internet Options][Security] tab and click [Custom level] on
the web...")
![Page 35
Installation/Troubleshooting
35[For assistance, please call: 1-800-272-7033]
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow...](http://img.usermanuals.tech/thumb/58/72293/w64_bb-hcm311_en_install_d-34.png "Page 35
Installation/Troubleshooting
35[For assistance, please call: 1-800-272-7033]
In some corporate network environments a firewall may be used for security
purposes. It is possible that this may prevent motion video from being
displayed. In this situation we suggest:
Contact your network administrator.
Try using regularly refreshed images.
Security Warning window on Microsoft Windows XP Service Pack 2
To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be
installed.
Follow...")
Installation/Troubleshooting 31[For assistance, please call: 1-800-272-7033] 5.When the Single Camera page is displayed, the setup is completed. If Security Warning window is displayed, click [Yes] (see page 34). See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes See page 16 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. If you enable Internet access to the camera, follow the procedures below. When you are using a router supporting UPnPTM When you are using a router not supporting UPnPTM Follow the procedures shown on page 28. 1.Enable the Auto Port Forwarding feature on the UPnP page (see page 60 of the Operating Instructions on the Setup CD-ROM). 2.Register with the Viewnetcam.com service on the Viewnetcam.com page (see page 62 of the Operating Instructions on the Setup CD- ROM). 3.Confirm the Internet access to the camera (see page 32). If you cannot access the camera, see page 44.
Installation/Troubleshooting 32 1.11 Confirming the Camera Image 1.Start up the web browser on your PC. 2.Enter http://IPv4 Address (or URL):Port Number on the address bar, and press [Enter] on the keyboard. When port number is 80 (default), you do not need to enter port number. See page 43 of the Operating Instructions on the Setup CD-ROM for details about port number. For IPv6 connection, see page 14 and page 15 of the Operating Instructions on the Setup CD-ROM and prepare the requirements. Enter the http://(IPv6-registered URL):Port Number on the address bar. If the camera image is not displayed, see page 44. 3.The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK]. Note When [Permit access from guest users] is set on the Security: Administrator page, authentication window will not be displayed. 4.Click the following tabs to display each page. ATo Single Camera page (page 16 of Operating Instructions) BTo Multi-Camera page (page 31 of Operating Instructions) CTo Buffered Image page (page 33 of Operating Instructions) DTo Setup page (page 38 of Operating Instructions) ETo Maintenance page (page 113 of Operating Instructions) FTo Support page (page 122 of Operating Instructions) GTo log in to the camera (page 76 of Operating Instructions) ABCDEFG Select a language. Displays IPv4, IPv6 or IPsec connection.Version Number
Installation/Troubleshooting 33[For assistance, please call: 1-800-272-7033] Notes When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. If [View Multi-Camera page] or [View Buffered Image page] is not permitted on the General User page, [Multi-Camera] or [Buffered Image] tab will not be displayed. 5.Click [Single] tab on the above. When Security Warning window is displayed, click [Yes]. (See page 34) See page 35 for Security Warning window when using Microsoft Windows XP Service Pack 2. Note For IPv6 connection, see page 14 and page 15 of the Operating Instructions on the Setup CD-ROM. 6.Close the web browser. Capture Image Button (See page 21 of the Operating Instructions) Operation Bar (See page 22 of the Operating Instructions) Refresh Interval (See page 22 of the Operating Instructions) Audio Control Bar (Talk button, Listen button and Adjustment Bar) (See page 28 of the Operating Instructions) Click to Center (See page 20 of the Operating Instructions) Camera Image Banner is displayed. (See page 19 of the Operating Instructions)
Installation/Troubleshooting 34 Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX® Controls must be installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it. If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer Click [Tools][Internet Options][Security] tab and click [Custom level] on the web browser. (1) Check Prompt in Download signed ActiveX Controls. (2) Check Enable in Run ActiveX Controls and plug-ins. ActiveX Controls can be installed from the file on the Setup CD-ROM. (1) Restart the PC. (2) Confirm that Internet Explorer is closed. (3) Double-click ocx\ActiveXInst.exe on the Setup CD-ROM. Notes When the IP address was changed for the camera, enter it on the address bar. Video may not be displayed quickly or audio may not be heard immediately. Wait for a while. If you use a proxy server, set the web browser not to access the proxy server (see page 141 of the Operating Instructions on the Setup CD-ROM).
Installation/Troubleshooting 35[For assistance, please call: 1-800-272-7033] In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest: Contact your network administrator. Try using regularly refreshed images. Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls. 1.Click the warning displayed above the tabs, and click [Install ActiveX Control...]. 2.Click [Install].
Installation/Troubleshooting 36 1.12 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. 1.Open the cover on the side of the camera. 2.Insert the SD memory card, and push with your finger until it clicks. Or push the card lightly to remove. Note Ensure that recording has been stopped, before removing the SD memory card. (See page 86 of Operating Instructions on the Setup CD-ROM) If the SD memory card is removed while recording, the image file will most likely become unreadable. In this case, format the SD memory card again. (Files will be deleted.) 3.Replace the cover firmly. Notes Sound cannot be recorded. Format the SD memory card, before you record the image data. (See page 85 of Operating Instructions on the Setup CD-ROM) Place the card face to the front.
Installation/Troubleshooting 37[For assistance, please call: 1-800-272-7033] 1.13 Mounting the Camera The camera can be mounted in the following ways. Notes Do not mount the camera where the sun light directly hits the camera or in the outdoor type housing without temperature control system. The camera may malfunction due to high temperature. When you mount the camera, always hook the power cord and audio cables to the hooks. Stand Mount Tripod Mount Hook for Power CordHook for Audio Cables Stand/Tripod Mounting Hole Flexible StandScrew the threaded mount into the stand/tripod mounting hole. Turn the grip firmly. Stand/Tripod Mounting Hole Tripod
Installation/Troubleshooting 38 Ceiling Mount Notes Do not mount the camera upside down. The image may be displayed upside down. When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape. Make sure the indicator is always in the lower right corner. To p Bottom Mount the flexible stand firmly to the ceiling with the three screws (accessories).Attach the camera screwing the threaded mount into the stand mounting hole. Adjust the camera position and secure the flexible stand firmly.Dress the cables neatly and secure with tape (customer-provided). Do not mount the camera on a soft material. The camera may fall and break down.Screw GripTape (customer- provided) Use appropriate screws suited for the material of the ceiling. Stand Mounting Hole
Installation/Troubleshooting 39[For assistance, please call: 1-800-272-7033] Wall Mount Notes Do not mount the camera upside down. The image may be displayed upside down. When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera. To reduce the load on the mounting hardware, dress the cables neatly and secure with tape. Mount the flexible stand firmly to the wall with the three screws (accessories).Attach the camera screwing the threaded mount into the stand/tripod mounting hole. Adjust the camera position and secure the flexible stand firmly.ScrewIndicator Do not mount the camera on a soft material. The camera may fall and break down. Use appropriate screws suited for the material of the wall. Stand/Tripod Mounting Hole GripTape (customer- provided) Dress the cables neatly and secure with tape (customer-provided).
Installation/Troubleshooting 40 Troubleshooting 2Troubleshooting The Panasonic Network Camera support website http://panasonic.co.jp/pcc/ products/en/netwkcam/ includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. 2.1 Indicator Error Codes ProblemCause and Remedy Indicator lights or blinks orange.Ethernet cable is not connected properly. Connect the Ethernet cable properly. PC, Ethernet hub or router is not working. Confirm that PC, Ethernet hub and router is working. Indicator continues blinking orange.Indicator blinks orange when updating firmware. If you access the camera on the web browser, Update Firmware page will be displayed. Update the firmware following the procedure (see page 116 of the Operating Instructions on the Setup CD-ROM). If you fail to update the firmware, see page 58. Indicator continues blinking orange (2-second interval).The router on your network is turned off. Turn the router on, and wait for a while until the ADSL line is connected. An error occurs in UPnPTM port forwarding. Set up the camera again in [Automatic Setup] by the Setup Program following the procedures shown on page 21. Indicator continues blinking green.Automatic setup is not complete. Complete the setup following this Installation/ Troubleshooting. The camera did not get its IP address from the DHCP server. When setting [Automatic Setup] or [DHCP Setup], the camera may not get its IP address due to network failures. Ask your ISP or network administrator for more information.