Panasonic Model Kx Fhd351 Plain Paper Fax Operating Instructions

							Features Summary
71
Advanced features 
Code #22: Setting the journal report to print 
automatically 
AUTO JOURNAL
MODE=ON [±]
ON (default):The unit will print the journal 
report automatically after every 30 new fax 
communications (page 39).
OFF:The unit will not print the journal report, but 
keep records of the last 30 fax communications.
Code #23: Sending documents overseas 
OVERSEAS MODE
MODE=ERROR [±]
If you have difficulty sending an overseas fax, 
activate this feature before starting transmission. 
This feature makes sending documents easier 
as the transmission speed is slowed down.
LThis feature is not available for broadcast 
transmission.
LThe calling charge may be higher.
NEXT FAX:This setting is effective only for the 
next attempted fax transmission. After 
transmission, the unit will return to the previous 
setting.
ERROR (default):When the previous fax 
transmission fails and you wish to redial the 
same number.
OFF:Deactivates this feature.
Code #25: Sending a fax at a specific time 
DELAYED SEND
MODE=OFF [±]
This feature allows you to take advantage of low-
cost calling hours offered by your telephone 
company. This feature can be set up to 24 hours 
in advance of the desired time.
To send a document:
1.Insert the document.
2.Follow steps 1 to 4 on page 69.
3.Press {+} or {-} to select “ON”.
4.Press {SET}.
5.Enter the fax number.
6.Press {SET}.
7.Enter the transmission start time.
LPress {*} to select “AM” or “PM”.
8.Press {SET}.
9.Press {MENU}.LTo cancel after programming, press {STOP} 
then {SET}.
Code #26: Setting the Caller ID list to print 
automatically 
AUTO CALL. LIST
MODE=ON [±]
ON (default):The unit will print the Caller ID list 
automatically after every 30 new calls (page 34).
OFF:The unit will not print the Caller ID list, but 
keep records of the last 30 caller information.
Code #31: Activating the Distinctive Ring 
feature 
DISTINCTIVE RING
MODE=OFF [±]
See page 49 for details.
Code #32: Setting the ring pattern for fax 
(Distinctive Ring feature) 
FAX RING PATTERN
RING=B–D [±]
See page 50 for details.
Code #34: Setting the quick scan 
QUICK SCAN
MODE=OFF [±]
This feature is helpful when you want to remove 
the document for other uses, because the unit 
will release the document before 
sending/copying.
LIf the document exceeds the memory 
capacity, sending of the whole document or 
copying of the exceeded document will be 
canceled and this feature will be turned off 
automatically.
ON:The unit will scan the document and store it 
into memory first, then the unit will start 
sending/copying.
OFF (default):Deactivates this feature. 
						

							Features Summary
72
Code #36: Receiving oversized documents 
RCV REDUCTION
MODE=92% [±]
If the size of the document sent by the other 
party is as large as, or larger than the recording 
paper, the unit can reduce the document and 
print it. Select the desired reduction rate.
Code #39: Changing the display contrast 
LCD CONTRAST
MODE=NORMAL [±]
NORMAL (default):For normal contrast.
DARKER:Used when the display contrast is too 
light.
Code #41: Changing the fax activation code 
FAX ACTIVATION
MODE=ON [±]
If you use an extension telephone and wish to 
use it to receive a fax, activate this feature and 
program the activation code.
1.Follow steps 1 to 4 on page 69.
2.Press {+} or {-} to select “ON”.
3.Press {SET}.
4.Enter your code from 2 to 4 digits, using 0–9, 
# and *.
LThe default code is “
@#9”.
LDo not enter “0000”.
5.Press {SET}.
6.Press {MENU}.
Code #42: Setting the message alert 
MESSAGE ALERT
MODE=OFF [±]
To alert you with beeps when a new voice 
message is recorded. If you hear slow beeps, 
press {PLAY MESSAGES} and listen to 
recorded messages. The beeps will stop.
ON:You will hear a beeping sound.
OFF (default):Deactivates this feature.
Code #43: Setting the recording time alert 
REC. TIME ALERT
MODE=OFF [±]
To alert you with beeps when there is less than 
60 seconds of remaining recording time. If you 
hear slow beeps, erase the recorded messages 
(page 58, 64). The beeps will stop.
ON:You will hear a beeping sound.
OFF (default):Deactivates this feature.
Code #44: Setting the memory reception alert 
RECEIVE ALERT
MODE=ON [±]
To alert you with a beeping sound when a 
received fax document is stored into memory 
due to some existing problem.
If you are alerted by a slow beeping sound, clear 
the printing problem and make sure the unit is 
supplied with enough paper to print the stored 
document. The beeps will stop.
ON (default):You will hear a beeping sound.
OFF:Deactivates this feature.
Code #46: Setting the friendly reception 
FRIENDLY RCV
MODE=ON [±]
To receive a fax automatically when you answer 
a call and hear a fax calling tone (slow beep).
ON (default):You do not have to press 
{FA X / S TA R T} for fax reception.
OFF:You have to press {FA X / S TA R T} for fax 
reception.
SettingRecording 
paper sizeOriginal 
document 
size
100%Legal Letter, A4
92%
(default)Letter Letter
Legal Legal
86%Letter A4
72%Letter Legal 
						

							Features Summary
73
Code #47: Setting the fax voice guidance 
FAX GUIDANCE
MODE=ON [±]
If you wish to hear voice guidance, activate this 
feature.
ON (default):You will hear voice guidance.
OFF:Deactivates this feature.
ERROR:To hear the voice guidance only when 
fax transmission/reception fails.
Code #51: Setting the mailbox 1 password
BOX1 PASSWORD
ID=
If you wish to prevent other users from retrieving 
messages, program a password for mailbox 1.
1.Follow steps 1 to 4 on page 69.
2.Enter a 3-digit number except a number 
using digits 0 or 7.
LThe default ID is “555”.
3.Press {SET}.
4.Press {MENU}.
Code #52: Setting the mailbox 2 password
BOX2 PASSWORD
ID=
If you wish to prevent other users from retrieving 
messages, program a password for mailbox 2.
1.Follow steps 1 to 4 on page 69.
2.Enter a 3-digit number except a number 
using digits 0 or 7.
LThe default ID is “555”.
3.Press {SET}.
4.Press {MENU}.
Code #54: Changing the recording time for 
your own TAD/FAX greeting message 
GREETING TIME
MODE=16s [±]
16s (default):Up to 16 seconds.
60s:Up to 60 seconds.
See page 54 for details.
Code #55: Greeting message for mailbox 1
BOX1 GREETING
CHECK
See page 63 for details.
Code #56: Greeting message for mailbox 2
BOX2 GREETING
CHECK [±]
See page 63 for details.
Code #60: Setting the message transfer 
MESSAGE TRANSFER
MODE=OFF [±]
To transfer a recorded incoming message to 
another telephone (page 66), activate this 
feature and program the transfer telephone 
number.
1.Follow steps 1 to 4 on page 69.
2.Press {+} or {-} to select “ON”.
3.Press {SET}.
4.Enter the transfer telephone number.
5.Press {SET}.
6.Press {MENU}.
Code #61: Checking, recording or erasing the 
transfer greeting message 
TRNS-GREETING
CHECK [±]
See page 66, 67 for details.
Code #67: Setting the incoming message 
monitor 
ICM MONITOR
MODE=ON [±]
To hear an incoming message (ICM) from the 
speaker when the answering device is recording 
the message.
ON (default):You can monitor the incoming 
message.
OFF:Deactivates this feature.
Code #70: Calling your paper  
PAGER CALL
MODE=OFF [±]
See page 67 for details. 
						

							Features Summary
74
Code #76: Setting the connecting tone 
CONNECTING TONE
MODE=ON [±]
If you often have trouble when sending a fax, this 
feature allows you to hear connecting tones; fax 
tone, ring back tone and busy tone. You can 
confirm the status of the other party’s machine.
LIf the ring back tone continues, the other 
party’s machine may not be a facsimile or 
may have run out of paper. Check with the 
other party.
LThe connecting tone volume cannot be 
adjusted.
ON (default):You will hear connecting tones.
OFF:Deactivates this feature.
Code #77: Changing the receiving mode in 
the auto answer setting
AUTO ANSWER
MODE=TAD/FAX [±]
TAD/FAX (default):Telephone Answering 
Device/Facsimile mode (page 48)
FA X  O N LY:Facsimile only mode (page 47)
Code #80: Resetting advanced features to 
their default settings 
SET DEFAULT
RESET=NO [±]
To reset the advanced features:
1.Press {MENU}.
2.Press {#}, then {8}{0}.
3.Press {+} or {-} to select “YES”.
4.Press {SET}.
5.Press {SET} again.
6.Press {MENU}. 
						

							Error Messages
75For Fax Advantage assistance, call 1-800-435-7329.
Help
Reports 
If your unit cannot send a fax, check the following:
–The number you dialed is correct.
–The other party’s machine is a fax machine.
If the problem remains, correct it by following the communication message printed on the sending and 
journal reports (page 39). 
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.
LAn overseas transmission error occurred. Try 
using the overseas mode of feature #23 
(page 71).
DOCUMENT JAMMED
LThe document is jammed. Remove the 
jammed document (page 86).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
LA transmission or reception error occurred 
because of a problem with the other party’s 
fax machine. Check with the other party.
MEMORY FULL
LThe document was not received as a result of 
the memory being full.
NO DOCUMENT
LThe document was not fed into the unit 
properly. Reinsert the document and try 
again.
OTHER FAX NOT RESPONDING
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe document was not fed properly. Reinsert 
the document and try again.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 38).
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed and fax communication 
was canceled.
OK
LFax communication was successful. 
						

							Error Messages
76For Fax Advantage assistance, call 1-800-435-7329.
Display 
If the unit detects a problem, one or more of the following messages will appear on the display.
CALL SERVICE
LThere is something wrong with the unit. 
Contact our service personnel.
CHECK DOCUMENT
LThe document was not fed into the unit 
properly. Reinsert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 87) and try 
again.
LAttempted to transmit a document longer 
than 600 mm. Press {STOP} to remove the 
document. Divide the document into two or 
more sheets and try again.
CHECK MEMORY
LThe memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
CHECK PAPER
LThe recording paper is not installed or the 
unit has run out of paper. Install paper and 
press {SET} to clear the message.
LThe recording paper was not fed into the unit 
properly (page 85). Reinstall paper (page 14) 
and press {SET} to clear the message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 83) and press {SET} to clear the 
message. Do not install folded or heavily 
curled paper.
COVER OPEN
LThe back cover is open. Close it.
DIRECTORY FULL
LThere is no space to store new entries in 
navigator directory. Erase unnecessary 
entries (page 31).
FAX IN MEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 14) 
or clear the jammed paper (page 83).
LWhen performing memory transmission, the 
document being stored exceeds the memory 
capacity of the unit. Transmit the entire 
document manually.
FILM EMPTY
LThe film is empty. Replace the film with a new 
one (page 81).
LThe ink film is slack. Tighten it (page 82) and 
install again.
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
FILM NEAR EMPTY
LThe remaining film is low. Prepare a new film 
(page 81).
MEMORY FULL
LWhen making a copy, the document being 
stored exceeds the memory capacity of the 
unit. Press {STOP} to clear the message. 
Divide the document into sections.
MESSAGE FULL
LThere is no room left in memory to record a 
voice message. Erase unnecessary 
messages (page 58, 64).
MODEM ERROR
LThere is something wrong with the modem 
circuit. Contact our service personnel. 
						

							Error Messages
77For Fax Advantage assistance, call 1-800-435-7329.
NO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
OPEN CABINET
CHECK FILM SLACK
b
OPEN CABINET
CHECK FILM TYPE
LThe ink film is empty. Replace the ink film 
with a new one (page 81).
LThe ink film is not installed. Install it (page 
10).
LThe ink film is slack. Tighten it (page 82).
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 83).
PLEASE WAIT
LThe unit is checking that there is no slack on 
the ink film. Wait for a moment while the 
check is completed.
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
REMOVE DOCUMENT
LThe document is jammed. Remove the 
jammed document (page 86).
TRANSMIT ERROR
LA transmission error occurred. Try again.
UNIT OVERHEATED
LThe unit is too hot. Let the unit cool down. 
						

							Frequently Asked Questions
78For Fax Advantage assistance, call 1-800-435-7329.
Frequently Asked Questions
When a function does not work, check here
General
I cannot make and receive calls.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
I cannot make calls.
LThe dialing mode setting is wrong. Change 
the setting of feature #13 (page 70).
The unit does not work.
LDisconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
The unit does not ring.
LThe ringer volume is set to off. Adjust it (page 
23).
LThe ring setting of feature #06 is set to 
“RINGER OFF”. Change to another ring 
setting (page 70).
The unit displays the following though the 
paper is inserted.
CHECK PAPER
LThe paper is inserted halfway. Insert it 
correctly (page 14) and press {SET} to clear 
the message.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange to TEL mode or TAD/FAX mode by 
pressing {AUTO ANSWER}.
LIf you use a Distinctive Ring service, turn 
AUTO ANSWER off so that the fax machine 
is in TEL mode.
LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
49).
The receiving mode does not function 
properly.
LA Distinctive Ring of feature #31 is set (page 
49).
The {REDIAL/PAUSE} button does not 
function properly.
LIf this button is pressed during dialing, a 
pause will be inserted. If pressed 
immediately after a dial tone is obtained, the 
last number dialed will be redialed.
During programming, I cannot enter the code 
or ID number.
LAll or part of the numbers are the same. 
Change the number: feature #11 (page 70), 
#41 (page 72), #51 and #52 (page 73).
The ink film runs out quickly.
LThe help printing function, copy function, and 
reports also use ink film.
Whenever I try to retrieve my voice mail 
messages, the retrieval is interrupted by the 
fax tone.
LYou are probably entering *#9. This is the 
default setting for the fax activation code. If 
you use a voice mail service, set the fax 
activation feature to off or reprogram the 
activation code (feature #41 on page 72).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 38). 
						

							Frequently Asked Questions
79For Fax Advantage assistance, call 1-800-435-7329.
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LThe extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document. If the copied 
image is clear, there may be something 
wrong with the other party’s machine.
The other party complains that smudges or 
black lines appear on their received 
document.
LThe glass or rollers are dirty. Clean them 
(page 87).
I cannot send a fax overseas.
LUse the overseas transmission mode of 
feature #23 (page 71).
LAdd two pauses at the end of the telephone 
number or dial manually.
Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 49).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Set 
to TAD/FAX mode or FAX ONLY mode by 
pressing {AUTO ANSWER}.
LThe time taken to answer the call is too long. 
Decrease the number of rings of feature #06 
(page 70).
LThe greeting message is too long. Shorten 
the message (page 54).
The display shows the following, but faxes 
are not received.
CONNECTING.....
LThe incoming call is not a fax. Change the 
receiving mode to TAD/FAX mode or TEL 
mode by pressing {AU TO A N SW E R}.
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the receiving 
reduction rate is not programmed correctly. 
Program the proper rate in feature #36 (page 
72).
LThe other party placed the document in their 
fax machine the wrong way. Check with the 
other party.
A white line or a smudge appears on your 
recording paper.
LThe glass or rollers are dirty. Clean them 
(page 87).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic 
replacement film. Refer to page 7 for further 
details.
LThe other party sent a faint document. Ask 
them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it (page 88).
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
The other party complains that they cannot 
send a document.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 14) 
or clear the jammed paper (page 83). 
						

							Frequently Asked Questions
80For Fax Advantage assistance, call 1-800-435-7329.
Receiving mode
I cannot select the desired receiving mode.
LIf you want to set TAD/FAX or FAX ONLY 
mode:
–select the desired mode using feature #77 
(page 74), and
–press {AUTO ANSWER} repeatedly until 
the desired mode is displayed.
LIf you want to set TEL mode:
–press {AUTO ANSWER} repeatedly until 
TEL mode is displayed.
The other party complains that they cannot 
send a document.
LThe unit is not in TAD/FAX or FAX ONLY  
mode. Select the desired mode using feature 
#77 and press {AUTO ANSWER} repeatedly 
until TAD/FAX or FAX ONLY mode is 
displayed.
Copying
The unit does not make a copy.
LYou cannot make a copy during 
programming. Make the copy after 
programming or stop programming.
A black line, a white line or smudge appears 
on the copied document.
LThe glass or rollers are dirty. Clean them 
(page 87).
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 88).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic 
replacement film. Refer to page 7 for further 
details.
LSome paper has instructions recommending 
which side to print on. Try turning the paper 
over.LYou may have used paper with a cotton 
and/or fibre content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
Answering device 
I cannot retrieve recorded messages from a 
remote location.
LPress the remote operation ID correctly and 
firmly (page 60).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 1 password, see feature #51 
on page 73.
–For mailbox 2 password, see feature #52 
on page 73.
The other party complains that they cannot 
leave a voice message.
LThe memory is full. Erase unnecessary 
messages (page 58, 64).
If a power failure occurs 
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf the delayed transmission (feature #25 on 
page 71) is programmed and the start time is 
passed during a power failure, transmission 
will be attempted soon after power is 
restored.
LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.
ABC
OriginalCopy