Panasonic Kx-tvs50, Kx-tvs80 Subscribers Guide

							Glossary
41
Glossary
Alternate Extension Group
Transfers the call coming into the extensions in this group following the sequence 
specified by Alternate Extension Transfer Sequence.
APT Integration
Digital Integration between the KX-TA624 and the VPS.
Auto Configuration
(Available with APT/DPT Integration only.) The VPS can automatically draw 
information from the KX-TA624, the KX-TD816, the KX-TD1232, the KX-TA1232, the 
KX-TD308 or the KX-TD500. This information includes, among other things, extension 
number assignments for each VPS port. This saves time in the initial setup. Auto 
Configuration can be executed by DIP Switch settings or by System Administration 
(Quick Setup).
Auto Forwarding
Allows unretrieved messages to be copied or moved to another mailbox.
Automated Attendant
The Automated Attendant feature of the VPS requests the caller to enter an extension 
number and then the VPS dials the number. If there is no answer or the line is busy, 
the caller is given some options, including the option to leave a message in a mailbox. 
This is the advantage of calling an extension indirectly through the Automated 
Attendant rather than calling it directly.
Call Blocking
Connects the caller to the Incomplete Call Handling Service without ringing the 
subscriber’s extension.
Call Screening
Allows subscribers to screen calls. The VPS prompts the caller with the message 
Record your name at the tone, and records the callers name; it then puts the caller 
on hold while playing the name to the subscriber who decides whether to take the call 
or not.
Call Transfer
Transfers a call to the requested destination. 
						

							Glossary
42
Called Party ID
(Sometimes referred to as Follow-On ID) Allows the PBX to dial extra digits to bring the 
caller directly to a specified mailbox, rather than to the General Delivery Mailbox.
Caller ID Call Routing
(Available with APT/DPT Integration only.) The VPS automatically sends calls from 
pre-assigned Caller ID numbers to the desired extension, mailbox (including System 
Group Distribution List) or Custom Service.
Caller Name Announcement (System/Personal)
(Available with APT/DPT Integration only.) The VPS announces prerecorded Caller ID 
caller’s names when: (1) extension users listen to messages from pre-assigned 
numbers left in the their mailboxes, (2) the VPS transfers calls from pre-assigned 
numbers to the users (Caller ID Screening), and (3) the VPS pages the users by 
intercom (Intercom Paging). 
If the same Caller ID number is programmed for both system and personal caller name 
announcements, the VPS will use the personal caller name.
Company Greeting (KX-TVS80 only)
Up to 32 Company Greetings can be recorded to greet callers. One (or System 
Greeting or none) can be selected for each Day, Night, Lunch, Break, and Holiday 
service on a port basis and trunk (CO line) basis.
Company Name (KX-TVS80 only)
This is played by the VPS to the intended receiver of an External Delivery Message 
when she is unable to enter correctly the password (if required). This helps her to 
realize where the call came from.
Covering Extension
This can be a destination for Incomplete Call Handling Service. This can also be 
accessed by pressing [0] while a Personal Greeting is being played, or while a caller 
is leaving a message.
Custom Service Setting
Allows one-touch access to extensions, other custom service menus, fax machine, 
mailboxes, etc. A greeting can be recorded for each of the 100 menus to give verbal 
directions to the non-subscribers.
Default Setting
A parameter defined for the system at the factory which can be changed through 
system programming by the System Administrator or the System Manager. 
						

							Glossary
43
Delayed Ringing
There are 2 kinds of delayed ringing applications:
(1) The VPS is used as the no-answer destination for the Intercept Routing feature of 
your PBX.
(2) DIL 1:N (CO line to several extensions) terminates on telephones and VPS por ts. 
To give the telephone users a chance to answer calls, the VPS lines should be 
programmed for delayed ringing. Otherwise, the VPS will answer the calls immediately.
Delete Message Confirmation 
The VPS requests confirmation from the mailbox owner before erasing a message left 
in the mailbox.
Delivery Time
The time specified by the subscriber for the VPS to deliver a prerecorded message. 
You can specify delivery time in External Delivery Message or when delivering a 
message to other subscribers (Subscribers Guide Section 3.1)
Department Dialing
A speed-dialing feature that permits an outside caller to dial a single digit (1-9) to reach 
a specific extension. 
Direct Mailbox Access
(Available with APT/DPT Integration only.) A subscriber can enter her mailbox directly 
when she calls the VPS from her extension. She does not have to enter any special 
codes except for her password, if one is established.
DPT Integration
Digital integration between the VPS and the KX-TD816, the KX-TD1232, the KX-
TA1232, the KX-TD308 or the KX-TD500. Requires upgraded software in the PBX. 
Depending on the model and/or the software version of the connected PBX, you may 
not be able to utilize some of the features available only with DPT Integration. For more 
information, call National Parts Center at 1-800-833-9626.
DTMF
(Dual Tone Multi Frequency) Commonly referred to as touchtone.
External Call Forwarding 
(Available on the KX-TD816, the KX-TD1232, the KX-TA1232, the KX-TD308 and the 
KX-TD500.) Forwards calls to an extension that has call forwarding activated to an 
outside phone. 
						

							Glossary
44
External Delivery Message
A message intended for automatic delivery to outside parties and/or extensions.
The message can be delivered immediately or at a specified time.
External Message Delivery List
Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list 
can have 8 destinations.
External Message Delivery Redial
Allows the System Administrator to instruct the VPS when making external message 
deliveries how many attempts to make when the line is busy or when there is no 
answer.
Fast Forward
Puts the user 4 s ahead in the current message.
Follow-On ID
See Called Par ty ID.
General Delivery Mailbox
When the caller does not dial anything (either because she does not want to or she is 
using a rotary telephone), the VPS sends her to the General Delivery Mailbox. 
Periodically (daily is best), the Message Manager should transfer the contents of the 
General Delivery Mailbox to the appropriate destinations.
Hash Sign
Same as Pound Sign. 
HELP
One of the utility commands that is used to list all utility commands with a brief 
description of each.
Immediate Reply
Allows the message receiver to reply to a message without specifying the extension 
number or the mailbox number of the sender.
Inband Signaling
The Follow-On ID (or Called Par ty ID) that integrates the VPS and the PBX. Uses 
intercom paths to light message wait light. Does not give high end features such as: 
Intercom Paging, Direct Mailbox Access, Live Call Screening, etc. 
						

							Glossary
45
Incomplete Call Handling Service
Calls are considered incomplete when there is no answer or if the line is busy. 
There are 6 options for the Incomplete Call Handling Service:
(1) to record a message from the caller,
(2) transfer the caller to a covering extension,
(3) page the mailbox owner via the PBX,
(4) notify the mailbox owner via beeper,
(5) transfer the caller to the operator, or
(6) let the caller try another extension.
Integration
Required between the VPS and the PBX. See Inband Signaling, APT Integration and 
DPT Integration.
Intercept Routing No Answer
Transfers an unanswered call to another extension, or to the VPS. (This is a PBX 
feature.)
Intercom Paging
(Available with APT/DPT Integration only.) Allows up to 8 (with the KX-TVS50) or 16 
(with the KX-TVS80) different paging groups. An outside party can reach a subscriber 
who is away from her telephone using either internal or external page groups. For a 
Caller ID caller, if her name has been recorded for the Caller Name Announcement 
feature, the name will be announced at the end of the page.
Interview Service
A special type of subscriber mailbox that enables the subscriber to record up to 10 
questions. After the answers are recorded, the Message Waiting Lamp turns on at the 
subscribers telephone. (Good for claims departments, order desks, job applications, 
etc.)
Keypad
All touchtone keys on the telephone.
LCD
Liquid crystal display
Live Call Screening
(Available with APT/DPT Integration only.) The proprietary telephone works like an 
answering machine. The subscriber can hear the caller through the speakerphone or 
the handset while the message is being recorded. 
						

							Glossary
46
LOAD
One of the utility commands that is used to load new or saved data to the VPS from a 
personal computer.
Logical Extension (All Calls Transfer to Mailbox)
An extension that always receives calls directly into its mailbox. This feature is used by 
subscribers who are often unavailable or who do not have a telephone.
Mailbox Capacity (messages)
The number of messages that can be recorded in a subscriber’s mailbox: should be 
set between 5 and 100 messages by the System Administrator or the System 
Manager.
Mailbox Capacity (recording time)
The total length of time for messages in a subscriber’s mailbox: should be set between 
5 and 100 min or unlimited length by the System Administrator or the System Manager.
Mailbox Extension
Normally the same number as the telephone extension number.
Mailbox Management
Allows a subscriber to alter the setting for personal mailboxes.
Menu
A list of choices from which the user can select by using the telephone keypad or the 
keys from a personal computer.
Message Manager
(Mailbox 98, 998, 9998, or 99998) The person who takes care of the General Delivery 
Mailbox and records: Company Greetings, Company Name, the Department Dialing 
Menu, Custom Service Menus, the Voice Labels, the User Prompts (User 1/User 2), 
the Multilingual Selection Menu, and the System Caller Names.
Message Retention Time
New Message Retention Time—the length of time the VPS will store a new (unplayed) 
message before deleting the message.
Saved Message Retention Time—the length of time the VPS will store an old (played) 
message before deleting the message. 
						

							Glossary
47
Message Retrieval Order
The order in which the subscriber retrieves messages: Last In First Out (LIFO) or First 
In First Out (FIFO).
Message Transfer
Allows a subscriber to reroute a message to another mailbox unless the message was 
marked private. Additional comments can be added to this message.
Message Waiting Lamp
Light on proprietary telephones that lights when there are messages in the mailbox.
Message Waiting Notification
The VPS can notify subscribers and the Message Manager when they have received 
messages (if authorized by the System Administrator or the System Manager). There 
are 3 notification methods: (1) by the Message Waiting Lamp, (2) by a telephone, or 
(3) by a beeper.
Multilingual Selection Menu
The Message Manager is responsible for recording this menu. Allows callers to choose 
the language they want (System, User 1 or User 2 prompts) when they call the VPS.
Non-Subscriber
A caller to the VPS who does not own a mailbox.
Notification Method
(See Message Waiting Notification.)
Operator
Up to 3 destinations can be assigned as operators. This is the extension that receives 
calls when the calling party is on a rotary phone or dials [0].
Owner’s Name
After a subscriber records her name, the VPS announces her name during transfers, 
Intercom Paging, and confirmation of Dialing by Name.
Independent of this recording is registration of name by System Administrator.
This allows callers to dial par ties by name (Dialing by Name) rather than by number. 
For example, a caller can dial S-M-I-T (Smith) rather than Smith’s mailbox number, 
which can be hard to remember. 
						

							Glossary
48
Password
A combination of numbers selected by the subscriber to protect access to her mailbox. 
If forgotten, the System Administrator or System Manager can clear it so that the 
subscriber can select a new password.
Personal Greetings
A subscriber can record messages to greet callers. There are 3 kinds of Personal 
Greetings:
(1) No Answer Greeting
(2) Busy Signal Greeting
(3) After Hours Greeting
Personal Greeting for Caller ID
(Available with APT/DPT Integration only.) Each subscriber can record up to 4 personal 
greeting messages for calls from pre-assigned Caller ID numbers. Each greeting 
suppor ts up to 8 Caller ID numbers.
Personal Group Distribution List
A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 
mailboxes. Using this list, she can send the same message to all members of a specific 
distribution list at once. 
Por t
The point of connection between the PBX and the VPS.
Pound Sign
The [#] key on the telephone keypad.
Private Message
A message recorded as a private message cannot be forwarded. You can specify 
privacy when delivering a message to other subscribers (Subscribers Guide Section 
3.1).
Prompt
Prerecorded VPS sentences that guide subscribers and non-subscribers through 
specific VPS functions. The VPS supports 3 prompts: (1) System prompts 
(prerecorded by the factory in English), (2) User 1 prompts (freely recorded by the 
Message Manager), and (3) User 2 prompts (freely recorded by the Message 
Manager).
Prompts are numbered; the Message Manager can turn off and on the prompts 
individually. 
						

							Glossary
49
Remote Call Forward to CO
(Available with DPT Integration only.) Allows the System Administrator to program 
Telephone number 1 and Telephone number 2 as the destination to which the callers 
are forwarded when the Remote Call Forwarding is set to an outside (CO) line. This 
feature must be enabled in the COS (Class of Service) setting to be utilized. See 
Remote Call Forwarding Set.
Remote Call Forwarding Set
(Available with DPT Integration only.) A subscriber and the Message Manager can 
program her extension from a remote location to forward various types of calls to a 
desired extension or an outside telephone. There are 6 forwarding settings available:
(1) Forward All Calls
(2) Forward Busy Calls
(3) Forward No Answer Calls
(4) Forward Busy or No Answer Calls
(5) Forward to a CO Line
(6) Forward Cancel. 
See Remote Call Forward to CO.
Review
Plays back a message.
Rewind
Replays the last 4 s of a message.
Rotary Telephone
A telephone capable of pulse dial only. Callers using a rotary telephone will be 
automatically forwarded to the operator or the General Delivery Mailbox.
SAVE
One of the utility commands that is used to save VPS data to a personal computer.
Scanning Messages
Allows the subscriber to listen to only the first 4 s of each message. Another method 
is to press [2] while listening to a message; this instructs the VPS to skip to the next 
message.
Service Mode
The System Administrator or the System Manager can change the call handling 
method programmed in the Time Service setting. 
						

							Glossary
50
Station Programming
Programming via the proprietary telephone.
Subscriber
A person who has an assigned mailbox.
System Administration
System programming can be performed via 2 ways: (1) Locally (personal computer 
connected directly to the RS-232C port of the VPS), or (2) remotely (personal 
computer connected via the telephone network and the external modem of the VPS).
Note: Local programming and remote programming are mutually exclusive.
System Administrator
Unlike the Message Manager and the System Manager, who use a telephone to 
perform their duties, the System Administrator uses a personal computer to program 
the VPS. The System Administrator’s handbook is the Installation Manual. 
System External Message Delivery Duration Time
The maximum time allowed for an external message that is to be delivered by the VPS, 
specified by the System Administrator.
System Group Distribution List
The VPS can maintain up to 20 distribution lists, each containing a maximum of 20 
mailboxes. Each list is referenced by a System Group Distribution List number and is 
assigned via system administration. A recording into a System Group Distribution List 
number will go into the mailboxes of all group members.
System Manager
(Mailbox 99, 999, 9999, or 99999) The person who can perform very basic and limited 
system programming using a telephone. She can create/delete mailboxes, clear 
subscriber passwords when they are forgotten, set Class of Service parameters, set 
the System Clock, and generate System Reports.
System Report
The System Administrator or System Manager can generate 8 System Reports to 
monitor the VPS operating status as required.
TIME
One of the utility commands that is used to confirm or set the time and date of the VPS.