Panasonic Kx Tva50 Feature Manual

							Manager’s Manual References2.3  Setting Class of Service (COS) Parameters
2.2.40  Port Service
Description Allows assignment of call services to each port. The incoming call service determines which service is used
when answering incoming calls. These services include: Voice Mail service, Automated Attendant service,
Interview service, and Custom Service. Custom Service is the most flexible of all the services because it allows
access to the other services by pressing one key.
Note
For caller convenience, we recommend programming all ports to use Custom Service as the Incoming Call
Service (see 2.2.16  Custom Service).
Programming Manual References 2.3  PORT/TRUNK Service
2.2.41  Rotary Telephone Service
Description Provides guidance to callers using rotary telephone systems or when several seconds pass without anything
being entered by the caller.
Programming Manual References 2.4.3.3  Rotary Telephone Service
2.2.42  Service Access Commands
Description Allow the caller to directly access several standard features.
[0]Repeats the current menu or call an operator[]Returns to the previous menu[#] [1]Allows the caller to dial by name[#] [2]Allows the caller to access a Custom Service Menu[#] [5]Allows the caller to login[#] [6]Allows the caller to access Voice Mail service[#] [7]Returns the caller to the main menu of subscriber service[#] [8]Allows the caller to access Automated Attendant serviceDocument Version  3.0  2010/06Feature Manual312.2.42 Service Access Commands  
						

							[#] [9]Allows the caller to exit[#] [9] [1]Allows the caller to record the No Answer Greeting[#] [9] [2]Allows the caller to record the Owner's Name
Subscriber’s Manual References2.6  Common Service Commands and Navigation Commands
2.2.43  Service Group
Description Is a group of parameters that determine how incoming calls will be handled by the VPS. 48 different Service
Groups can be configured; one Service Group can be assigned to each VPS port and PBX trunk (CO line).
Programming Manual References "Service Mode" in 2.3.1  Service Group
"Time Frame" in 2.3.1.1  Call Service
2.3.1  Service Group
Feature Manual References 2.4.6  Service Mode
2.2.46  Time Service
Manager’s Manual References 2.5  Changing the Service Mode Setting
2.2.44  System Clock
Description Controls how time and/or date related features function. Can be set independently or to be synchronized with
the PBX clock (PBX Synchronization is only available when the VPS is connected to a Panasonic KX-T series
PBX using DPT Integration).
Programming Manual References "System Clock" in 2.5.4.1  Time Setting
Manager’s Manual References 2.4  Setting the System Clock
3.5  Setting the System Clock
32Feature ManualDocument Version  3.0  2010/062.2.44 System Clock 
						

							2.2.45  System Prompts
Description Are announcement that instruct a caller. A maximum of 10 (KX-TVA200) or 3 (KX-TVA50) languages can be
stored as system prompts. The name of each language can be stored as well. When the System Administrator
selects a language for the system settings, the desired language can be selected using this name label data.
"Primary" can be specified by selecting one of the stored languages, and become the default setting unless
other language is selected in the system setting.
Note
•System prompts can be changed or turned on/off, system prompts for each language can be imported
as WAV files, or re-recorded using a telephone (see 1.9.3  Utility—System Prompts Customization in
the Programming Manual).
• In order to leave more time for recording, the System Administrator is also able to delete specific system
prompts or one of the installed languages used for system prompts (see 1.9.3  Utility —System Prompts
Customization in the Programming Manual).
Programming Manual References "Prompt Mode" in 2.2.1  Class of Service
2.5.4.2  Prompt Setting
1.9.3  Utility—System Prompts Customization
Manager’s Manual References 2.3  Setting Class of Service (COS) Parameters
"Recording System Prompts" in 3.6  Recording Messages
2.2.46  Time Service
Description Allows VPS features and call handling to behave differently during different times of day. 4 time modes (day,
night, lunch, and break) can be programmed for each Service Group.
Programming Manual References "Service Mode" in 2.3.1  Service Group
"Time Frame" in 2.3.1.1  Call Service
Feature Manual References 2.4.6  Service Mode
2.2.47  Trunk Service (Universal Port) (APT/DPT Integration Only)
Description Allows VPS call handling features to behave differently depending on the PBX trunk that the calls are received
on.
Document Version  3.0  2010/06Feature Manual332.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) 
						

							A VPS service can be assigned to each trunk, including: Voice Mail service, Automated Attendant service,
Interview service, and Custom Service. Custom Service is the most flexible of all the services because it allows
access to the other services by pressing one key.
Note
For caller convenience, we recommend programming all trunks to use Custom Service as the Incoming
Call Service (see 2.2.16  Custom Service).
Programming Manual References 2.3  PORT/TRUNK Service
2.2.48  Voice Mail Assistant
Description Voice Mail Assistant is a collection of VPS-related features that are available when using the KX-NCS Phone
Assistant series of applications. Voice Mail Assistant allows you to use your PC to play and delete messages,
save messages to your PC, transfer messages via e-mail, configure your mailbox, etc.
For more information about this feature, refer to the documentation included with Phone Assistant.
Conditions •Phone Assistant version 1.7 or later is required to use this feature.
• This feature is not available for the System Manager and Message Manager.
2.2.49  Voice Mail Service
Description Is a message recording service that allows callers to leave messages for subscribers. They can dial mailbox
numbers directly or "spell" the name of the desired party using the dial keys on their telephones (see
2.2.18  Dialing by Name). Once the caller has dialed an appropriate number, the VPS transfers the caller to
the party.
Callers will reach Voice Mail service when:
a. The Incoming Call Service of a trunk or port is set to "Voice Mail Service" (see "Incoming Call Service" in
2.3.1.1  Call Service in the Programming Manual).
b. The call service of a Holiday is set to "Voice Mail Service" (see "Service" in 2.4.2.1  Holiday Service No.
in the Programming Manual).
c. They press [#6] (Voice Mail Service Access Command) during a call.
d. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service (see 2.1.8  Personal Custom Service or 2.4.4  Custom Service in the Programming Manual).
e. A subscriber transfers the caller to Voice Mail service.
Programming Manual References 2.3  PORT/TRUNK Service
34Feature ManualDocument Version  3.0  2010/062.2.49 Voice Mail Service 
						

							2.3  Subscriber Features
2.3.1  Auto Receipt
Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages.
When the sent messages are received by a subscriber, the sender will receive a message announcing
"(mailbox name/number) has received your message". Subscribers need to request the Auto Receipt when
they send messages.
Conditions •This feature is only available when the Class of Service’s "Auto Receipt" parameter is set to "Yes".
• This feature is not available when the System Manager sends a Broadcasting Message.
• The reception of External Delivery Messages can be confirmed using this feature as well. Subscribers can
request an Auto Receipt when sending a message to a single recipient or to all members of an External
Delivery Message List, and receive an Auto Receipt for each member in the list.
Programming Manual References "Auto Receipt" in 2.2.2  Personal Options
2.3.2  Automatic Login (APT/DPT Integration Only)
Description Allows subscribers to log in to their mailbox directly without entering the mailbox number. A subscriber can log
in to his or her mailbox directly by:
– dialing an extension number of the VPS from his or her extension
– calling the VPS from a telephone number that is assigned to log him or her into the mailbox
– dialing (from an outside telephone) the DID number assigned to log him or her into the mailbox
– calling the VPS so that the call is received on the trunk (CO line) assigned to log him or her into the mailbox
Conditions •This feature can be enabled or disabled for each mailbox by the System Administrator.
• Access from outside telephones will be enabled automatically after a Caller ID number, DID number, or
trunk (CO line) number is assigned. A trunk (CO line) number or DID number can be assigned by the
System Administrator only.
• When this feature is activated, "Toll Saver" is also available.
• DID number setting for this feature is only available for the following PBXs using DPT Integration.
– KX-TD816 (P311Q or higher)
– KX-TD1232 (P211Q or higher)
– KX-TD500 (V4M or higher)
– KX-TDE series
– KX-TDA series *1
 (MPR Version 1.1 or higher)
*1 except KX-TDA50Document Version  3.0  2010/06Feature Manual352.3.2 Automatic Login (APT/DPT Integration Only) 
						

							Programming Manual References2.1.10  Automatic Login
2.4.3.5  Toll Saver
Feature Manual References 2.3.31  Toll Saver (APT/DPT Integration Only)
Subscriber’s Manual References 5.17  Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver
2.3.3  Autoplay New Message
Description Enables the VPS to play new messages automatically when a subscriber or the System Manager/Message
Manager logs into his or her mailbox. There is no need to press [1] to receive the new messages. If there is
more than one new message in the mailbox, they will be played continuously without system prompts. The
Subscriber’s Service Top Menu will be heard after all of the messages are played.
Conditions •This feature is only available when the Class of Service’s "Autoplay New Message" parameter is set to
"Yes".
• If one of the assigned keys as a selection key for the Message Receive Option Menu is pressed, the
selected option will be activated, after that, the regular operation will be required after each message is
played.
Programming Manual References "Autoplay New Message" in 2.2.2  Personal Options
2.3.4  Bookmark
Description Enables a subscriber to set one bookmark per message while pausing a message. After setting a bookmark,
a subscriber can listen to the message from that bookmark by pressing the specified key while pausing the
message or after the message was played.
Conditions •Only one bookmark can be set per message. If the second bookmark is set, the first bookmark will be
deleted automatically.
Subscriber’s Manual References 5.20  Bookmarks36Feature ManualDocument Version  3.0  2010/062.3.4 Bookmark 
						

							2.3.5  Call Transfer Status
Description Allows subscribers to specify how the VPS will handle calls to their individual extensions. Call Transfer Status
options include: Call Blocking, Call Screening, Intercom Paging, Calling a Beeper, Transfer to Mailbox, Transfer
to Specified Telephone Number, and Custom Service.
Programming Manual References "Call Transfer Status" in 2.1.3  Mailbox Parameters
Feature Manual References 2.3.8  Calling a Beeper
2.2.25  Intercom Paging (APT/DPT Integration Only)
2.3.6  Callback Number Entry
Description Enables the caller to leave a callback number in several different ways depending upon which option is
programmed into the VPS. The VPS can forward the callback number to a beeper.
Programming Manual References 2.1.4  Notification Parameters
2.5.4.7  Message Waiting Notification
Manager’s Manual References 3.3  Setting Up Message Waiting Notification
2.3.7  Caller ID Callback (APT/DPT Integration Only)
Description Enables a subscriber to call back a message sender with the Caller ID number attached to the message.
Installation Manual References "Transfer to Outside Parameters" in 5.2.3  PBX Parameters
Programming Manual References "Caller ID Callback" in 2.2.2  Personal Options
"Caller ID Callback" in 2.5.4.12  Transfer to OutsideDocument Version  3.0  2010/06Feature Manual372.3.7 Caller ID Callback (APT/DPT Integration Only) 
						

							Feature Manual References2.2.7  Call Transfer to Outside
2.3.8  Calling a Beeper
Description Allows a subscriber to be notified by a beeper when he or she has messages. If the beeper has a display, it is
possible to send it a callback number. The callback number can be recorded when a caller leaves a message.
If the caller does not leave a callback number, the System Callback No., or the caller ’s number if it is received
through a telephone company’s Caller ID service, will be sent instead.
Conditions •To utilize this feature, the following settings are necessary.
1. Assign the "Beeper Callback No. Entry Mode" parameter of the desired mailbox to a value other than
"Disable"  (see "Beeper Callback No. Entry Mode " in 2.1.4  Notification Parameters in the  Programming
Manual).
2. Edit the mailbox’s "Notification Schedule" and enter the beeper number under "Dial Number" (see
2.1.4.1  Notification Schedule in the Programming Manual). Make sure to enter the PBX’s trunk (CO
line) access number before the beeper number, then, enter an X after the beeper number. The X is for
the caller to enter his or her number as the callback number which will appear on the subscriber’s
beeper later.
3. Set the Notification Schedule’s "Type of Device" parameter to "Beeper" (see 2.1.4.1  Notification
Schedule in the Programming Manual).
Programming Manual References 2.1.4  Notification Parameters
"System Callback No." in 2.5.4.5  PBX Parameters
2.3.9  Delete Message Confirmation
Description Requests confirmation from the subscriber before erasing a message left in the mailbox.
Conditions •When messages are deleted, they will be retained until the end of the day.
• This feature is only available when the Class of Service ’s  "Delete Message Confirmation " parameter is set
to "Yes".
Programming Manual References "Delete Message Confirmation" in 2.2.2  Personal Options38Feature ManualDocument Version  3.0  2010/062.3.9 Delete Message Confirmation 
						

							Manager’s Manual References2.3  Setting Class of Service (COS) Parameters
2.3.10  External Message Delivery List
Description Allows a subscriber to send a message to outside parties and/or extensions with a single operation. One
subscriber can maintain up to 2 lists with a maximum of 8 entries on each.
Feature Manual References 2.3.11  External Message Delivery Service
Subscriber’s Manual References 5.7  External Message Delivery Lists
2.3.11  External Message Delivery Service
Description Allows a subscriber to send a message to several subscribers and non-subscribers (including outside parties)
at a specified time (or immediately). This feature also allows the receiver to reply to the message without having
to specify the mailbox number.
Note
•If the sender wishes, he or she can require the receiver to enter a 4-digit password to receive the
sender’s message.
If the receiver enters the password incorrectly 3 times, the VPS plays: the Company Name (if it has
been recorded), the Company ’s Telephone Number (if registered), and the sender ’s extension (if both
the Company’s Telephone Number and the Extension of the Owner have been registered).
With this information, the receiver can possibly track down the message even if he or she does not
remember the password.
Conditions •This feature is only available when External Message Delivery is activated for a subscriber ’s mailbox (see
2.1.5  External Message Delivery in the Programming Manual).
Programming Manual References "Extension" in 2.1.3  Mailbox Parameters
2.1.5  External Message Delivery
2.5.4.8  External Message Delivery
Subscriber’s Manual References 4.3  External Message Delivery
4.4  Receiving External Delivery Messages
Document Version  3.0  2010/06Feature Manual392.3.11 External Message Delivery Service 
						

							2.3.12  Group Distribution List—Personal
Description Allows a subscriber to simultaneously send a message to several mailboxes using a Group Distribution List.
These lists can be created or edited by the System Administrator and by the subscriber. Each subscriber can
maintain a maximum of 4 lists with up to 40 entries in each list.
Programming Manual References 2.1.7  Personal Distribution List
Feature Manual References 2.3.13  Group Distribution List—System
Subscriber’s Manual References 5.6  Personal Group Distribution Lists
2.3.13  Group Distribution List—System
Description Also called "Mailbox Groups".
Allows subscribers and callers to send messages to all mailboxes that belong to the list at once. Group
Distribution Lists are created by the System Administrator. There are 20 group lists available, and each group
list can have a maximum of 62 members for KX-TVA50 or 100 members for KX-TVA200.
Programming Manual References 2.5.1  Mailbox Group
Manager’s Manual References 2.7  Broadcasting Messages
2.3.14  Incomplete Call Handling Service
Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer.
Options available for Incomplete Call Handling for Busy or No Answer are:
– Leaving a Message
– Transfer to Covering Extension
– Returning to the Automated Attendant Top Menu
– Intercom Paging (APT/DPT Integration only)
– Calling a Beeper
– Custom Service
– Calling Operators40Feature ManualDocument Version  3.0  2010/062.3.14 Incomplete Call Handling Service