Panasonic Kx Tva50 Feature Manual

							Document Version  3.0  2010/06
Feature ManualVoice Processing SystemModel No.    KX-TVA50
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later)    
						

							Introduction
About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Voice Processing System. It explains what this VPS can do, and how to obtain the most of its many features.
This manual is divided into the following sections:
Section  1  Voice Processing System Overview
Provides an introduction to the Voice Processing System.
Section  2  Features
Describes the PBX integration features, system features, features available to subscribers, and system setting
features.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
About the Other Manuals Installation Manual
The Voice Processing System Installation Manual provides instructions for installing the VPS hardware,
configuring the connected PBX for use with the VPS, and getting started with the KX-TVA Maintenance
Console software. Relevant sections from the Installation Manual are listed throughout this manual for your
reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the VPS using
KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console and obtain the most out
of system administration. Sections from the Programming Manual are listed throughout this manual for your
reference.
Manager’s Manual
The Voice Processing System Manager’s Manual describes the programming and maintenance features
available to the System Manager and Message Manager. Relevant sections from the Manager’s Manual are
listed throughout this manual for your reference.
Subscriber’s Manual
The Voice Processing System Subscriber’s Manual describes how subscribers can access commonly used
VPS features and functions with their extensions and mailboxes. Relevant sections from the Subscriber’s
Manual are listed throughout this manual for your reference.
Glossary
The Voice Processing System  Glossary is an alphabetical listing of features, terms, and abbreviations, as well
as their definitions.
Note •This manual may refer to products not available in your country/area.
• All references to the KX-TDE series also apply to the KX-NCP series.
• For KX-TD500, KX-TDE series, KX-TDA series, and KX-TAW series PBXs, the term  "trunk (CO line) " used
in this manual indicates a trunk (CO line) group.2Feature ManualDocument Version  3.0  2010/06Introduction 
						

							•Depending on the model and/or the software version of the connected PBX, you may not be able to utilize
some of the APT/DPT Integration features described in this manual. For more information, call National
Parts Center at 1-800-833-9626.
• Every system programming setting can be accessed using a PC and the Panasonic KX-TVA Maintenance
Console  software. For programming details, refer to the on-line help which is installed along with  KX-TVA
Maintenance Console.Document Version  3.0  2010/06Feature Manual3Introduction 
						

							Table of Contents1 Voice Processing System Overview .. ....................................................7
1.1 What is a VPS? .. ................................................................................................................ 8
1.1.1 Introduction to VPS Features .. ......................................................................................... 8
1.1.2 Basic Features .. ............................................................................................................... 8
1.2 System Administration, Management, and Use .. ...........................................................9
1.2.1 System Administration .. .................................................................................................... 9
1.2.2 System Management .. ..................................................................................................... 9
1.2.3 Subscriber Use .. ............................................................................................................... 9
2 Features .. ................................................................................................ 11
2.1 PBX Integration Features .. ............................................................................................. 12
2.1.1 Integration Types .. .......................................................................................................... 12
2.2 System Features .. ........................................................................................................... 14
2.2.1 Alternate Extension Group .. ........................................................................................... 14
2.2.2 Auto Forwarding .. ........................................................................................................... 14
2.2.3 Automated Attendant .. .................................................................................................... 14
2.2.4 Broadcasting Messages .. ............................................................................................... 15
2.2.5 Busy Coverage Mode .. ................................................................................................... 15
2.2.6 Call Services .. ................................................................................................................ 15
2.2.7 Call Transfer to Outside .. ............................................................................................... 16
2.2.8 Caller ID Call Routing (APT/DPT Integration Only) .. ......................................................16
2.2.9 Caller ID Screening (APT/DPT Integration Only) .. .........................................................17
2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) .. .........................17
2.2.11 Caller Name Announcement—System (APT/DPT Integration Only) .. ............................18
2.2.12 Class of Service (COS) .. ................................................................................................ 18
2.2.13 Company Greeting .. ....................................................................................................... 19
2.2.14 Company Name .. ........................................................................................................... 19
2.2.15 Covering Extension .. ...................................................................................................... 20
2.2.16 Custom Service .. ............................................................................................................ 20
2.2.17 Daylight Saving Time Assignment .. ................................................................................ 21
2.2.18 Dialing by Name .. ........................................................................................................... 21
2.2.19 DID Call Routing (DPT Integration Only) .. ......................................................................21
2.2.20 E-mail Integration .. ......................................................................................................... 22
2.2.21 Extension Group .. ........................................................................................................... 23
2.2.22 Fax Management .. ......................................................................................................... 23
2.2.23 Hold .. .............................................................................................................................. 23
2.2.24 Holiday Service .. ............................................................................................................ 23
2.2.25 Intercom Paging (APT/DPT Integration Only) .. ..............................................................24
2.2.26 Interview Service .. .......................................................................................................... 24
2.2.27 List All Names .. .............................................................................................................. 25
2.2.28 Logical Extension (All Calls Transfer to Mailbox) .. .........................................................26
2.2.29 Mailbox Groups .. ............................................................................................................ 26
2.2.30 Message Delivery, Internal .. ........................................................................................... 26
2.2.31 Message Reception Mode .. ............................................................................................ 26
2.2.32 Message Waiting Notification—Device .. ........................................................................27
2.2.33 Message Waiting Notification—Lamp .. ..........................................................................28
2.2.34 Multilingual Service .. ...................................................................................................... 28
2.2.35 No Answer Coverage Mode .. ......................................................................................... 29
2.2.36 On Hold Announcement Menu .. ..................................................................................... 29
2.2.37 Operator Service .. .......................................................................................................... 29
2.2.38 PIN Call Routing .. ........................................................................................................... 30
2.2.39 Play System Prompt After Personal Greeting .. ..............................................................304Feature ManualDocument Version  3.0  2010/06
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							2.2.40 Port Service .................................................................................................................... 31
2.2.41 Rotary Telephone Service .. ............................................................................................ 31
2.2.42 Service Access Commands .. ......................................................................................... 31
2.2.43 Service Group .. .............................................................................................................. 32
2.2.44 System Clock .. ............................................................................................................... 32
2.2.45 System Prompts .. ........................................................................................................... 33
2.2.46 Time Service .. ................................................................................................................ 33
2.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) .. ........................................33
2.2.48 Voice Mail Assistant .. ..................................................................................................... 34
2.2.49 Voice Mail Service .. ........................................................................................................ 34
2.3 Subscriber Features .. ..................................................................................................... 35
2.3.1 Auto Receipt .. ................................................................................................................. 35
2.3.2 Automatic Login (APT/DPT Integration Only) .. ...............................................................35
2.3.3 Autoplay New Message .. ................................................................................................ 36
2.3.4 Bookmark .. ..................................................................................................................... 36
2.3.5 Call Transfer Status .. ...................................................................................................... 37
2.3.6 Callback Number Entry .. ................................................................................................ 37
2.3.7 Caller ID Callback (APT/DPT Integration Only) .. ............................................................37
2.3.8 Calling a Beeper .. ........................................................................................................... 38
2.3.9 Delete Message Confirmation .. ...................................................................................... 38
2.3.10 External Message Delivery List .. .................................................................................... 39
2.3.11 External Message Delivery Service .. .............................................................................. 39
2.3.12 Group Distribution List—Personal .. ................................................................................ 40
2.3.13 Group Distribution List—System .. .................................................................................. 40
2.3.14 Incomplete Call Handling Service .. ................................................................................ 40
2.3.15 Live Call Screening (APT/DPT Integration Only) .. .........................................................41
2.3.16 Mailbox .. ......................................................................................................................... 42
2.3.17 Mailbox Capacity Warning .. ............................................................................................ 42
2.3.18 Message Transfer .. ........................................................................................................ 42
2.3.19 One-touch Two-way Transfer (DPT Integration Only) .. ..................................................43
2.3.20 Personal Custom Service .. ............................................................................................. 43
2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) .. .......................................44
2.3.22 Personal Greetings .. ....................................................................................................... 44
2.3.23 Playback Volume/Speed Control .. .................................................................................. 45
2.3.24 Private Message .. ........................................................................................................... 45
2.3.25 Receive Message .. ......................................................................................................... 45
2.3.26 Recover Message .. ........................................................................................................ 46
2.3.27 Remote Call Forwarding Set (DPT Integration Only) .. ...................................................46
2.3.28 Subscriber Tutorial .. ....................................................................................................... 47
2.3.29 Temporary Personal Greeting .. ...................................................................................... 47
2.3.30 Timed Reminder Setting (DPT Integration Only) .. ..........................................................48
2.3.31 Toll Saver (APT/DPT Integration Only) .. ........................................................................48
2.3.32 Two-way Record (APT/DPT Integration Only) .. .............................................................49
2.3.33 Two-way Transfer (APT/DPT Integration Only) .. ............................................................49
2.3.34 Unlimited Message Length .. ........................................................................................... 50
2.3.35 Urgent Message .. ........................................................................................................... 50
2.3.36 VM Menu (DPT Integration Only) .. ................................................................................. 51
2.4 System Setting Features .. .............................................................................................. 52
2.4.1 Auto Configuration (APT/DPT Integration Only) .. ...........................................................52
2.4.2 Custom Service Builder .. ................................................................................................ 52
2.4.3 Default Mailbox Template .. ............................................................................................. 52
2.4.4 Password Administration .. .............................................................................................. 52
2.4.5 Recording Messages by System Administrator .. ............................................................53
2.4.6 Service Mode .. ............................................................................................................... 53
2.4.7 System Backup/Restore .. ............................................................................................... 54Document Version  3.0  2010/06Feature Manual5
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							2.4.8 System Reports .............................................................................................................. 54
2.4.9 System Security .. ........................................................................................................... 55
2.4.10 Time Synchronization (DPT Integration Only) .. ..............................................................55
2.4.11 Utility .. ............................................................................................................................. 55
3 Revision History .. ................................................................................... 57
3.1 KX-TVA50/KX-TVA200 Version 3.0 .. .............................................................................. 58
3.2 KX-TVA50/KX-TVA200 Version 2.1 .. .............................................................................. 58
3.3 KX-TVA50/KX-TVA200 Version 2.0 .. .............................................................................. 58
Index .............................................................................................................. 596Feature ManualDocument Version  3.0  2010/06
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							Section  1
Voice Processing System OverviewDocument Version  3.0  2010/06Feature Manual7 
						

							1.1  What is a VPS?
1.1.1  Introduction to VPS Features
Description The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate
extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may
send and transfer messages to other subscribers within the VPS. The VPS is easy to use, providing voice
guidance (referred to as  "system prompts ") to callers, directing them to press certain buttons to access desired
features.
Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are
stored in a mailbox and retrieved only with the subscriber ’s password. Other advantages of the VPS are clarity
and accuracy, which are commonly lacking with written messages. The messages come directly from the caller,
in the caller ’s own voice. To further ensure accuracy, the VPS allows the sender to correct or change messages
before saving them. Messages can be erased or transferred by the recipient.
1.1.2  Basic Features
Description Greeting Callers
The VPS greets callers with a prerecorded message that includes directions for leaving and editing messages.
The VPS can list single-digit numbers for each available extension or mailbox. Callers who know the extension
of the person they wish to reach may dial the extension number at any time. Callers with rotary telephones are
transferred to a preprogrammed destination, which is normally an operator or the General Delivery Mailbox.
Sending Messages
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send messages to
an individual or to several mailboxes at once. Extension users can also receive verification when messages
they send to other subscribers have been received.
Receiving Messages
Subscribers can receive messages from outside callers and other subscribers. The total amount of recording
time for all messages, as well as the maximum length of each message may be limited by the subscriber’s
Class of Service (COS). The VPS can notify subscribers when they have new messages by sending a beeper
page, an E-mail, and even by calling subscribers’ home or mobile phones. For subscribers who are on
premises, the VPS can also light the message waiting lamp on their extension telephones. Subscribers can
choose their preferred notification method. If the VPS is connected to the PBX using APT/DPT Integration,
subscribers can press a preprogrammed button to record their telephone conversations into their own
mailboxes or into other subscribers’ mailboxes.8Feature ManualDocument Version  3.0  2010/061.1.2 Basic Features 
						

							1.2  System Administration, Management, and Use
1.2.1  System Administration
Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed with a
PC running the KX-TVA Maintenance Console software. For more information, refer to the Programming
Manual.
1.2.2  System Management
Description System management can be performed with an extension telephone by the system manager and the message
manager. For more information, see the Manager’s Manual.
An example of items which are programmed by the system manager include:
– Creating, editing, deleting, and resetting mailboxes
– Class of Service (COS) settings
– Service mode settings
– Changing the company greeting
An example of items which are programmed by the message manager include:
– General Delivery Mailbox maintenance
– Message notification settings
– Recording/deleting messages (system prompts, company greetings, custom service menus, system caller
names, etc.)
1.2.3  Subscriber Use
Description PBX users who are assigned a mailbox in the VPS are called subscribers. Subscribers can customize their
mailboxes in the following ways:
– Sets their password
– Records their names
– Records Personal Greetings
– Enters Personal Group Distribution Lists
– Sets Personal Custom Service
– Sets Call Transfer Status
– Sets Covering Extensions
– Sets Message Reception Mode
– Sets Incomplete Call Handling Status
– Sets Message Waiting Notification
– Records questions for an interview mailboxDocument Version  3.0  2010/06Feature Manual91.2.3 Subscriber Use 
						

							10Feature ManualDocument Version  3.0  2010/061.2.3 Subscriber Use