Panasonic Kx Tva50 Feature Manual

							Programming Manual References2.7.8  Custom Service Report
2.4.4  Custom Service
Manager’s Manual References 3.6  Recording Messages
2.2.17  Daylight Saving Time Assignment
Description Adjusts the VPS’s clock on the preprogrammed days for Daylight Saving Time. Both a start and end date for
Daylight Saving Time must be programmed.
Programming Manual References "Daylight Saving Time" in 2.5.4.1  Time Setting
2.2.18  Dialing by Name
Description Allows the caller to be connected to the desired subscriber’s mailbox or extension by searching for the
subscriber by name. Using the dialing keys, the caller can enter the first few letters of the subscriber ’s first and/
or last name. The VPS searches for possible matches and offers to connect the caller with the subscriber.
Subscriber names are included or excluded from the Directory Listing according to their Class of Service (COS).
Conditions •The System Administrator can change the Name Entry Mode (first, last, or full name entry) in Service
Settings.
Programming Manual References "First Name" and "Last Name" in 2.1.3  Mailbox Parameters
"Directory Listing" in 2.2.2  Personal Options
2.2.19  DID Call Routing (DPT Integration Only)
Description Allows the System Administrator to store a maximum of 200 DID numbers and assign a specific destination
(extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time mode (day,
night, lunch, and break). When a DID number is received that matches one of the stored telephone numbers,
the call is automatically directed to its destination.Document Version  3.0  2010/06Feature Manual212.2.19 DID Call Routing (DPT Integration Only) 
						

							Conditions•Company Greetings are not be played for callers when calls are routed by this feature.
• This feature is only available for the following PBXs using DPT Integration.
– KX-TD816 (P311Q or higher)
– KX-TD1232 (P211Q or higher)
– KX-TD500 (V4M or higher)
– KX-TDE series
– KX-TDA series *1
 (MPR Version 1.1 or higher)
*1 except KX-TDA50
Programming Manual References 2.4.1  Caller ID/DID/PIN Call Routing
2.2.20  E-mail Integration
Description Enables subscribers (including the message manager) to be notified by E-mail when they have new messages.
The notification will contain the message sender’ s information, the length of the message, and the number of
messages (new/old). Subscribers can choose to have the voice message attached to the E-mail notification,
and can also select to have the voice message deleted after it has been sent by E-mail. Subscribers must
designate their E-mail addresses (up to 3 addresses) and usernames beforehand.
Conditions •The System Administrator can enable or disable this feature for each mailbox, and can customize the time
frame during which notifications are sent. For example, if the System Administrator sets the time frame for
Monday to Friday between 9AM and 5PM, E-mail notifications will be sent only during those hours.
• When sending long voice messages by E-mail, note the following, and confirm the E-mail settings.
– If the voice message is longer than the time specified for "Maximum Message Length", the surplus
parts of the message may be discarded when sending the E-mail (see  "Maximum Message Length " in
2.5.4.15  E-mail Integration in the Programming Manual).
– Depending on the settings of the E-mail sender and recipient, voice messages may not be sent or
received properly.
– When the VPS is programmed to delete voice messages after they are sent by E-mail (see "E-mail
Schedule" in 2.1.11  E-mail Option in the Programming Manual), the message will be deleted even if
there is an error and the E-mail cannot be sent.
• If there are any errors when the VPS tries to send E-mail messages, error messages will be sent to the
preset E-mail address (see "Mail Address" in 2.5.4.15  E-mail Integration in the Programming Manual).
Programming Manual References 2.1.11  E-mail Option
2.5.4.15  E-mail Integration
2.7.13  E-mail Report22Feature ManualDocument Version  3.0  2010/062.2.20 E-mail Integration 
						

							Subscriber’s Manual References5.9  E-mail Integration (Message Notification by E-mail)
2.2.21  Extension Group
Description An Extension Group is a group of extensions that share a common mailbox. Extension Groups are created by
the System Administrator. Each group has an Extension Group number. There are 20 group lists available,
and each group list can have a maximum of 100 members.
Programming Manual References 2.5.2  Extension Group
2.2.22  Fax Management
Description Allows the VPS to automatically direct incoming faxes to a specific destination (i.e., fax machine). A maximum
of 2 fax destinations (main and alternate) can be assigned. Outside callers can also reach a fax machine via
Custom Service selection, if programmed. A mailbox can be assigned as the Fax Manager, allowing this person
to receive notification when a fax is received.
Programming Manual References 2.5.4.10  Fax Management
2.7.6  Fax Call Report
2.2.23  Hold
Description Provides the caller with the option of temporarily going on hold when the called extension is busy. The VPS
automatically recalls the extension after a specified period of time. When several callers are holding for the
same extension, callers are connected to the extension in the order in which they originally called.
Programming Manual References "Call Hold Mode" in 2.4.3.2  Operator Service No. 1, 2, and 3
2.2.24  Holiday Service
Description Allows the VPS to override the normal settings assigned for the appropriate trunk/port service by playing a
special holiday greeting. (Ex. "Happy New Year! Our office is closed today. If you wish to record a message,
please press 1 now ".) A maximum of 20 holidays can be programmed. A holiday can be a specific day or range
of days.Document Version  3.0  2010/06Feature Manual232.2.24 Holiday Service 
						

							Conditions•Holidays cannot overlap.
Programming Manual References 2.4.2  Holiday Settings
2.2.25  Intercom Paging (APT/DPT Integration Only)
Description Allows callers to page subscribers by PBX paging (there are different kinds of PBX paging, and these can be
specified by VPS programming) when the subscribers have set Intercom Paging for Call Transfer or when the
subscribers have set Intercom Paging for Incomplete Call Handling. The caller is briefly placed on hold while
the VPS announces the page and until the subscriber answers the page. The subscriber can answer the page
from any extension using the paging answer code; this code is specified in the PBX User Manual. If Caller ID
information is received and the caller ’s name has been recorded for the Caller Name Announcement feature,
the name will be announced at the end of the page.
Conditions •If the same telephone number is programmed for both the system and personal caller name announcement,
the VPS will announce the personal caller name.
• To utilize this feature, the following settings are necessary.
1. Assign an Intercom Paging Group to the desired Class of Service (see "Intercom Paging Group" in
2.2.1  Class of Service in the Programming Manual). If set to "All", all Intercom Paging Groups are
assigned to the COS.
2. Set "No Answer Time for Intercom Paging" to the desired setting (see "No Answer Time for Intercom
Paging" in 2.5.4.5  PBX Parameters in the Programming Manual).
3. If necessary, change the Paging Code of the Intercom Paging Group you selected in step 1 (see
" Paging Code " in 2.5.4.5  PBX Parameters in the  Programming Manual). You can also set all Intercom
Paging Groups to the same Paging Code ("Paging Code for All Groups").
Programming Manual References "Intercom Paging Group" in 2.2.1  Class of Service
2.5.4.9  Intercom Paging Parameters
2.2.26  Interview Service
Description Allows the VPS to "interview" a caller by playing a series of prerecorded questions and recording the caller’s
responses.
As the callers answers questions, they are recorded into an interview mailbox.
– After a caller records the answers, the interview mailbox lights a message waiting lamp on the interview
mailbox owner’s extension.
– When retrieving the messages, the subscriber only hears the answers to the questions.
In order to use Interview service, at least one interview mailbox must be created in the VPS (see 2.1.3  Mailbox
Parameters in the Programming Manual).24Feature ManualDocument Version  3.0  2010/062.2.26 Interview Service 
						

							Callers will reach an interview mailbox when:
a. The Incoming Call Service of a trunk or port is set to "Interview Mailbox" (see "Incoming Call Service" in
2.3.1.1  Call Service in the Programming Manual).
b. The call service of a Holiday is set to "Interview Mailbox" (see "Service" in 2.4.2.1  Holiday Service No. in
the Programming Manual).
c. A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox (see
2.1.8  Personal Custom Service or 2.4.4  Custom Service in the Programming Manual).
d. A subscriber has configured his or her mailbox so that unanswered calls are directed to the mailbox’s
interview mailbox via Incomplete Call Handling, and has set Message Reception Mode to "Interview
Mode" (see 5.5  Message Reception Mode in the Subscriber’s Manual).
e. A subscriber with a logical extension has set Message Reception Mode to "Interview Mode" (see
5.5  Message Reception Mode in the Subscriber’s Manual).
f. A subscriber transfers the caller to an interview mailbox.
Programming Manual References "Interview Mailbox" in 2.1.3  Mailbox Parameters
Subscriber’s Manual References 5.4  Interview Mailbox
Manager’s Manual References 2.2  Setting Up Mailboxes
2.2.27  List All Names
Description Allows callers to listen to all of subscriber ’s name and their extension number in Automated Attendant service
or Custom Service.
Conditions •This feature is only available when:
a. The subscriber’s name has been recorded.
b. The subscriber’s extension number is set.
c. The "Directory Listing" parameter for the subscriber’s Class of Service is set to "Yes".
• To return to previous menu in Automated Attendant service or Custom Service, press 
.
Programming Manual References 2.4.3.1  Automated Attendant
2.4.4  Custom Service
Document Version  3.0  2010/06Feature Manual252.2.27 List All Names  
						

							2.2.28  Logical Extension (All Calls Transfer to Mailbox)
Description Is an extension that always receives calls directly into its mailbox. This feature is used by subscribers that are
often unavailable or that do not have a telephone.
Programming Manual References "All Calls Transfer to Mailbox" in 2.1.3  Mailbox Parameters
Manager’s Manual References 2.2  Setting Up Mailboxes
2.2.29  Mailbox Groups
Description See 2.3.13  Group Distribution List—System.
Feature Manual References 2.3.13  Group Distribution List—System
2.2.30  Message Delivery, Internal
Description Allows the VPS to automatically deliver a single message to multiple mailboxes.
Feature Manual References 2.3.12  Group Distribution List—Personal
2.3.13  Group Distribution List—System
2.2.31  Message Reception Mode
Description Determines whether incoming calls are directed to the subscriber’s regular mailbox or interview mailbox.
This mode is effective for Incomplete Call Handling Service (when the subscriber’s line is busy, when the
subscriber cannot take the call, or when the subscriber has enabled Call Blocking), and when the transfer
destination of calls is set to a Logical Extension.
Programming Manual References "All Calls Transfer to Mailbox" in 2.1.3  Mailbox Parameters26Feature ManualDocument Version  3.0  2010/062.2.31 Message Reception Mode 
						

							Feature Manual References2.2.26  Interview Service
2.2.28  Logical Extension (All Calls Transfer to Mailbox)
Subscriber’s Manual References 5.5  Message Reception Mode
2.2.32  Message Waiting Notification—Device
Description Automatically calls a preprogrammed telephone number or beeper number when a subscriber has new
messages. New messages will be automatically played back when the subscriber answers the call. When a
beeper is called, the subscriber must call the VPS and log in to his or her mailbox to listen to the messages.
Notifications can be scheduled. The System Administrator can program 2 different time frames (for example,
9 AM to 12 PM and 8 PM to 10 PM) independently for each day of the week. Message waiting notifications will
be sent on the selected days during the programmed time frames.
Notifications can also be sent "continuously", meaning a notifications will sent whenever a new message is
received, 24 hours a day.
The VPS can prompt callers to enter their telephone numbers when they leave messages, and then send caller
telephone numbers to the subscriber’s beeper when sending notification.
Conditions •Notification can be sent for either all messages or for urgent messages only, depending on the  "Notification
Type"  set by the System Administrator or subscriber. When set to  "Only Urgent Messages", notification is
sent (according to the notification schedule, if programmed) only when urgent messages have been left in
the subscriber’s mailbox.
• A maximum of 3 devices (telephones or beepers) can be programmed by the System Administrator or
subscriber for use with this feature. When the VPS calls a device and the call is not answered, the VPS
will try to call the device again. The number of retires and the delay time between retries can be
programmed by the System Administrator. The lowest numbered device is called first. If the first device
cannot be called, the second (then third) device will be called.
Programming Manual References 2.1.4  Notification Parameters
2.5.4.7  Message Waiting Notification
Subscriber’s Manual References 5.8  Message Waiting Notification
Manager’s Manual References 3.3  Setting Up Message Waiting NotificationDocument Version  3.0  2010/06Feature Manual272.2.32 Message Waiting Notification—Device 
						

							2.2.33  Message Waiting Notification—Lamp
Description Automatically lights the message waiting lamp on the subscribers’ telephones when subscribers have new
messages. When a proprietary telephone with display is used, the number of unplayed messages will be
displayed when the message waiting lamp is lit.
Conditions •In order to display the number of unplayed messages on the display:
– A compatible Panasonic Proprietary Telephone with 6-line display (such as the KX-T7636) must be
used.
– The VPS must be connected to a KX-TDA series PBX (MPR Version 2.0 or higher) or a KX-TDE series
PBX using DPT Integration.
– The subscriber must have his or her own extension.
– The Message Manager’s extension number must be assigned as Operator 1 in the Day Mode.
• Extensions assigned as operators can be called by dialing [0], however, when setting this feature the
extension number (not "0") must be specified.
Programming Manual References 2.5.4.7  Message Waiting Notification
Subscriber’s Manual References 5.8  Message Waiting Notification
Manager’s Manual References 3.3  Setting Up Message Waiting Notification
2.2.34  Multilingual Service
Description Allows a maximum of 3 languages ( KX-TVA50) or 10 languages ( KX-TVA200) to be used for system prompts.
The System Administrator can select 3 languages ( KX-TVA50) or 5 languages ( KX-TVA200) for the multilingual
selection menu, and assign a key for each language in the menu. Callers can select the desired language by
pressing the assigned key. The language used for system prompts heard by subscribers is determined by
Class of Service (COS).
Programming Manual References 2.5.4.2  Prompt Setting
Manager’s Manual References 3.6  Recording Messages28Feature ManualDocument Version  3.0  2010/062.2.34 Multilingual Service 
						

							2.2.35  No Answer Coverage Mode
Description Determines how calls will be handled when an operator does not answer within the time specified for  "Operator
No Answer Time". One of the following can be set for each operator, unless otherwise noted.
Caller Select : Callers may leave a message or call another extension.
Leave Message : Callers may leave a message in the operator’s mailbox.
Disconnect Message : Callers are disconnected from the VPS after hearing "Thank you for calling."
Next Operator : Callers are transferred to the next operator (Operator 2 or 3). Assignable for Operator 1 and
Operator 2 only.
Programming Manual References "No Answer Coverage Mode" in 2.4.3.2  Operator Service No. 1, 2, and 3
2.2.36  On Hold Announcement Menu
Description Allows callers (other than the first caller) in a queue to listen to a prerecorded announcements or music. The
On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using
KX-TVA Maintenance Console or by importing WAV files, and also by the Message Manager using a telephone.
When the On Hold Announcement Menu is recorded, this feature is automatically enabled.
Programming Manual References 1.9.3  Utility—System Prompts Customization
Manager’s Manual References 3.6  Recording Messages
2.2.37  Operator Service
Description Allows callers to be connected to a live operator. The operator can then transfer the caller to the appropriate
party or service as needed. Operator Service can work in conjunction with other services, often providing a
way for callers having difficulty using the VPS to receive assistance. A maximum of 3 operators can be specified
to receive calls in the day, night, lunch, and break modes, and each operator can be assigned a mailbox for
message-taking.
Note
•Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the
extension number "0" or "9". This operator’s mailbox is the General Delivery Mailbox.
• For KX-TDE/TDA/TAW series, KX-TD500, KX-TD816, KX-TD1232, and KX-TA1232, Operators 2 and
3 can be assigned to a floating number that is assigned to a ring group (Incoming Call Distribution
Group).
Calls can be directed to an operator when:
Document Version  3.0  2010/06Feature Manual292.2.37 Operator Service 
						

							a.A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dial any digits or
has a rotary telephone).
b. A caller dials "0" when the call is being handled by Automated Attendant service.
c. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service (see 2.1.8  Personal Custom Service or 2.4.4  Custom Service in the  Programming Manual). After
pressing the appropriate dial key, the caller is directed to an operator.
Operator Service offers callers many chances to reach a human operator. Operator Service can be structured
as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails, the call goes to
Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy cases
and no-answer cases.
Programming Manual References "Operator Service" in 2.4.3.1  Automated Attendant
Manager’s Manual References 3.4  Customizing the Message Manager’s Mailbox
2.2.38  PIN Call Routing
Description Allows the System Administrator to store a maximum of 200 PIN (Personal Identification Number—max. 20
digits) numbers and assign a destination (extension, mailbox, mailbox group, or Custom Service) to each PIN
for each time mode (day, night, lunch, and break). In a Custom Service, callers can be required to enter a PIN
number in order to be directed to a destination.
Conditions •This feature is available only when the "Call Transfer Anytime" parameter of a Custom Service is set to
"PIN".
Programming Manual References 2.4.1  Caller ID/DID/PIN Call Routing
"Call Transfer Anytime" in 2.4.4.2  Menu & Transfer
2.2.39  Play System Prompt After Personal Greeting
Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The
Guidance for Recording message instructs the caller how to terminate the call, access more features, and
rerecord the message.
Programming Manual References "Play System Prompt after Personal Greeting" in 2.2.2  Personal Options30Feature ManualDocument Version  3.0  2010/062.2.39 Play System Prompt After Personal Greeting