Panasonic Kx Th102 Operating Instructions Manual

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp81
Making/answering calls, intercom
ProblemCause & solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove the handset and the base unit away from other 
electrical appliances (microwave, wireless LAN 
appliance, etc.).
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn on the clarity booster feature (page 29).
LIf your base unit is connected to a telephone line with 
DSL service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
The handset and base 
unit do not ring.LThe ringer volume is turned off. Adjust it (page 46, 68).
I cannot make a call.LThe dialing mode may be set incorrectly. Change the 
setting (page 24).
LThe base unit (including answering system) or another 
handset is in use. Try again later.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly. Dial the 
number manually.
I cannot have a 
conversation using the 
headset.LMake sure that a Panasonic optional headset is 
connected properly (page 77).
LYour optional Bluetooth headset is not registered. 
Register it (page 77).
LIf “SP-phone” is displayed on the handset, press {C} 
to switch to the headset.
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset or base unit.LThe called handset is too far from the base unit.
LThe called unit is in use. Try again later.
I cannot turn the clarity 
booster feature on.LThe resources available for wireless communication 
(making or answering calls with another handset, 
monitoring camera images from a computer, etc.) are 
limited. Wait for the other user to end the operation and 
try again.
The interrupt tones sound 
while I am on an outside 
call or on an intercom call 
or monitoring a room.LA call is being received. Press {OFF} to end the call or 
stop monitoring, then answer the call.
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Phonebook
Caller ID
ProblemCause & solution
Copying stopped with an 
item displayed.LThe destination handset may have lost communication 
with the base unit, or the destination unit user may have 
pressed {C} or {s} on the handset or {SP-PHONE} 
on the base unit.
The displayed phonebook item was not copied to the 
unit. Press {OFF} on the handset or {STOP} on the 
base unit. Confirm that the destination unit is not in use 
and try again.
ProblemCause & solution
The handset or base unit 
does not display the 
caller’s name and/or 
phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LIf your base unit is connected to any additional 
telephone equipment such as a Caller ID box or 
cordless telephone jack, disconnect the base unit from 
the equipment and plug the base unit directly into the 
wall jack.
LIf your base unit is connected to a telephone line with 
DSL service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 36).
LIf a call is being transferred to you, the caller information 
is not displayed.
The handset does not 
announce the displayed 
caller names.LThe handset’s ringer volume is turned off. Adjust it 
(page 46).
LThe Talking Caller ID feature is turned off. Turn it on 
(page 50).
LThe ring count for the answering system is set to “2” or 
“Toll saver”. Select a different setting (page 61).
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 50).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
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Answering systemI cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrect 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 38).
The 2nd caller’s 
information is not 
displayed during an 
outside call.LIn order to use Caller ID, Call Waiting, or Call Waiting 
Caller ID (CWID), you must first contact your telephone 
company and subscribe to the desired service.
After subscribing, you may need to contact your 
telephone company again to activate this specific 
service, even if you already subscribed to both Caller ID 
and Call Waiting with Caller ID services (CWID).
ProblemCause & solution
I cannot listen to 
messages from a remote 
location.LA touch tone phone is required for remote operation.
LEnter the remote code correctly (page 59).
LThe answering system is off. Turn it on (page 61).
The unit does not record 
new messages.LThe answering system is not turned on for the line you 
wish to record messages from. Select the desired line 
or both lines by pressing {LINE SELECT} repeatedly, 
then turn the answering system on (page 55, 61).
LThe recording time is set to “Greeting only”. Select 
a different setting (page 62).
LThe message memory is full. Erase unnecessary 
messages (page 57).
LThe answering system is activated for both lines, and 
the 1st caller is leaving a voice message. The 2nd caller 
cannot leave a message, but the caller information will 
be stored (page 37).
LIf you subscribe to the Voice Mail service, messages 
are recorded by the telephone company not your 
telephone (page 62).
I cannot operate the 
answering system.LSomeone is operating the answering system.
LIf other users are talking on a conference call, you 
cannot operate the answering system. Try again later.
The message indicator 
on the handset flashes.LNew messages have been recorded. Listen to the new 
messages (page 57).
ProblemCause & solution
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Cellular connection/Bluetooth wireless headsetI cannot hear a message 
from the speaker when 
the answering system is 
recording a message.LThe call screening feature is turned off. Turn it on (page 
62).
LThe volume for the base unit is turned off. Turn the 
volume up by pressing {^} on the base unit.
LIf you pressed {^} or {V} on the base unit to adjust the 
volume just before you listened to the message, you 
may not be able to hear the message. Adjust the 
volume while you are listening to the message.  
ProblemCause & solution
I cannot register a cellular 
phone to the base unit.LDepending on the compatibility of the cellular phone, 
you may not be able to register it to the base unit.
LConfirm that your cellular phone supports the hands-
free profile (HFP) specification. If it does not, you 
cannot register it to the base unit.
LYou can register up to 5 cellular phones (when other 
Bluetooth devices are not registered). Confirm how 
many cellular phones have already been registered in 
“Connecting the cellular phone o” (page 65).
LConfirm that the Bluetooth feature of your cellular 
phone is turned on. You may need to turn this feature on 
depending on your cellular phone.
LThe Bluetooth technology on your cellular phone may 
not be functioning normally. Turn off and on your cellular 
phone.
I cannot connect a 
cellular phone to the base 
unit.LDepending on the compatibility of the cellular phone, 
you may not be able to connect it to the base unit.
LConfirm that you have registered your cellular phone to 
the base unit using the cellular phone (page 64). Refer 
to the operating instructions of your cellular phone for 
registration.
LConfirm that your cellular phone is turned on.
LConfirm that the Bluetooth feature of your cellular 
phone is turned on. You may need to turn this feature on 
depending on your cellular phone.
LThe Bluetooth technology on your cellular phone may 
not be functioning normally. Turn off and on your cellular 
phone.
The registered cellular 
phone received a call, but 
I cannot take that call with 
the handset or base unit.LIf someone is talking on a cellular call or customizing 
the cellular settings, you cannot use cellular feature. 
There can be only one active Bluetooth connection at a 
time.
LConfirm that your cellular phone is connected to the 
base unit (page 65).
ProblemCause & solution
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Battery rechargeI cannot make or answer 
cellular calls with the 
handset or base unit.LDepending on the cellular phone’s compatibility, you 
may not be able to make or answer cellular calls even if 
you could register and connect the cellular phone to the 
base unit.
LConfirm that you have registered your cellular phone to 
the base unit using the cellular phone (page 64). Refer 
to the operating instructions of your cellular phone for 
registration.
LConfirm that your cellular phone is turned on.
LConfirm that your cellular phone is connected to the 
base unit (page 65).
LConfirm that your cellular phone is placed within the 
range of the base unit.
LIf someone is talking on a cellular call or customizing 
the cellular settings, you cannot use cellular feature. 
There can be only one active Bluetooth connection at a 
time.
I can make or answer 
cellular calls but cannot 
hear a sound.LThe Bluetooth technology on your cellular phone may 
not be functioning normally. Turn off and on your cellular 
phone.
LDisconnect and connect the base unit AC adaptor and 
try again.
I cannot switch cellular 
calls between the base 
unit and cellular phone.LYour cellular phone may not support this feature. Refer 
to the operating instructions of your cellular phone.
I cannot register the 
Bluetooth wireless 
headset to the base unit.LConfirm that your Bluetooth wireless headset supports 
the headset profile (HSP) specification. If it does not, 
you cannot register it to the base unit.
ProblemCause & solution
I charged the battery fully, 
but 3 continues to 
flash, or 4 is 
displayed.LThe battery may need to be replaced with a new one 
(page 17).
The handset display is 
blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 16).
ProblemCause & solution
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FCC and other information
This equipment complies with Part 68 of 
the FCC rules and the requirements 
adopted by the ACTA. On the bottom of 
this equipment is a label that contains, 
among other information, a product 
identifier in the format US:ACJ----------.
If requested, this number must be 
provided to the telephone company.
L Registration No
    ............(found on the bottom of the unit)
L Ringer Equivalence No.
    (REN).......0.2B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular 
plug is provided with the product. It is 
designed to be connected to a 
compatible modular jack that is also 
compliant.
The REN is used to determine the 
number of devices that may be 
connected to a telephone line. Excessive 
RENs on a telephone line may result in 
the devices not ringing in response to an 
incoming call. In most but not all areas, 
the sum of RENs should not exceed five 
(5.0). To be certain of the number of 
devices that may be connected to a line, 
as determined by the total RENs, contact 
the local telephone company. For 
products approved after July 23, 2001, 
the REN for the product is part of the 
product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone 
company will notify you in advance that  
temporary discontinuance of service may 
be required. But if advance notice isn’t 
practical, the telephone company will notify the customer as soon as possible. 
Also, you will be advised of your right to 
file a complaint with the FCC if you 
believe it is necessary.
The telephone company may make 
changes in its facilities, equipment, 
operations or procedures that could 
affect the operation of the equipment. If 
this happens the telephone company will 
provide advance notice in order for you 
to make necessary modifications to 
maintain uninterrupted service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Servicenter or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone 
company may request that you 
disconnect the equipment until the 
problem is resolved.
Connection to party line service is 
subject to state tariffs. Contact the state 
public utility commission, public service 
commission or corporation commission 
for information.
If your home has specially wired alarm 
equipment connected to the telephone 
line, ensure the installation of this 
equipment does not disable your alarm 
equipment. If you have questions about 
what will disable alarm equipment, 
consult your telephone company or a 
qualified installer.
This equipment is hearing aid compatible 
as defined by the FCC in 47 CFR 
Section 68.316.
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When you hold the phone to your ear, 
noise might be heard in your Hearing Aid. 
Some Hearing Aids are not adequately 
shielded from external RF (radio 
frequency) energy. If noise occurs, use 
an optional headset accessory or the 
speakerphone option (if applicable) when 
using this phone. Consult with your 
audiologist or Hearing Aid manufacturer 
about the availability of Hearing Aids 
which provide adequate shielding to RF 
energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain 
to the dispatcher the reason for the 
call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, 
including interference that may cause 
undesired operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not 
expressly approved by the party 
responsible for compliance could void the 
user’s authority to operate this device.
NOTE:
This equipment has been tested and 
found to comply with the limits for a 
Class B digital device, pursuant to Part 
15 of the FCC Rules. These limits are 
designed to provide reasonable 
protection against harmful interference in 
a residential installation. This equipment 
generates, uses, and can radiate radio 
frequency energy and, if not installed and 
used in accordance with the instructions, 
may cause harmful interference to radio 
communications. However, there is no 
guarantee that interference will not occur 
in a particular installation. If this 
equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct the 
interference by one or more of the 
following measures:
− Reorient or relocate the receiving 
antenna.
− Increase the separation between the 
equipment and receiver.
− Connect the equipment into an outlet 
on a circuit different from that to which 
the receiver is connected.
− Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference 
to nearby TVs and VCRs. To minimize or 
prevent such interference, the base of 
the cordless telephone should not be 
placed near or on top of a TV or VCR. If 
interference is experienced, move the 
cordless telephone further away from the 
TV or VCR. This will often reduce, or 
eliminate, interference.
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NoticeFCC RF Exposure Warning:
The product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. To comply 
with FCC RF exposure requirements, the 
base unit must be installed and operated 
with its antenna located 20 cm (8 inches) 
or more between antenna and all 
person’s body (excluding extremities of 
hands, wrist and feet). The handset may 
be carried and operated with only the 
specific provided belt-clip. Other non-
tested belt-clips or similar body-worn 
accessories may not comply and must 
be avoided. The product must not be 
collocated or operated in conjunction 
with any other antenna or transmitter.
Responsible party:
Panasonic Corporation of North America
One Panasonic Way, 
Secaucus, New Jersey 07094
Phone number: 1-800-211-PANA (1-800-
211-7262)
FCC Warning:
To ensure compliance with FCC 
emissions limits, use only the included 
USB cable with the ferrite core when 
connecting the unit to a computer.
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Specifications
General
Base unit
Handset
Charger
Note:
LDesign and specifications are subject to change without notice.
LThe illustrations in these instructions may vary slightly from the actual product.
Trademarks
LThe Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use 
of such marks by Panasonic is under license.
LEthernet is either a registered trademark or a trademark of Xerox Corporation in the 
United States and/or other countries. Operating environment5 °C – 40 °C (41 °F – 104 °F)
Frequency2.402 GHz – 2.48 GHz
Bluetooth complianceBluetooth wireless technology 1.2
DimensionsApprox. height 48 mm x width 205 mm x depth 182 mm
(1
7/8 inches x 81/16 inches x 75/32 inches)
Mass (Weight)Approx. 530 g (1.17 lb.)
Power consumptionStandby: Approx. 2.6 W
Maximum: Approx. 5.5 W
Power output125 mW (max.)
Power supplyAC adaptor (120 V AC, 60 Hz)
InterfaceUSB: 1.1
LAN: 10Base-T/100Base-TX Ethernet
® RJ-45 connector x 1
DimensionsApprox. height 159 mm x width 49 mm x depth 35 mm
(6
1/4 inches x 115/16 inches x 13/8 inches)
Mass (Weight)Approx. 170 g (0.37 lb.)
Power output125 mW (max.)
Power supplyNi-MH battery (3.6 V, 830 mAh)
InterfaceUSB: 1.1
DimensionsApprox. height 71 mm x width 88 mm x depth 99 mm
(2
13/16 inches x 315/32 inches x 329/32 inches)
Mass (Weight)Approx. 110 g (0.24 lb.)
Power consumptionStandby: Approx. 1.5 W
Maximum: Approx. 6.5 W
Power supplyAC adaptor (120 V AC, 60 Hz)
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							Useful Information
90For assistance, please visit http://www.panasonic.com/phonehelp
Customer services
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest 
Dealer or Servicenter; purchase Parts and Accessories; or make Customer 
Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at: 
1-800-211-PANA (1-800-211-7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
TTY users (hearing or speech impaired users) can call 1-877-833-8855.
TTY users (hearing or speech impaired users) can call 1-866-605-1277. Purchase Parts, Accessories and Instruction Books online for all 
Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone)  1-800-237-9080 (Fax Only) 
(Monday - Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and 
Personal Checks)
Accessory Purchases
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, 
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
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