Panasonic Kx Tgm420 Operating Instructions Manual

							
Listening to voicemail
messages
When new messages have been recorded:
–“Voicemail msg. via phone co. ” is
displayed if message indication service is
available.
– The message indicator flashes slowly if the handset or base unit message indicator’s
“New VM ” setting is enabled (page 28).
1 MMENU N#330
R The speakerphone turns on.
2 Follow the pre-recorded instructions.
3 When finished, hang up.
Note:
R You can also use the  MACCESS N soft key,
if displayed, to play new voicemail
messages.
R If the handset still indicates there are new
messages even after you have listened to
all new messages, turn it off by pressing
and holding  # until the handset beeps.
Wall mounting
Note:
R Make sure that the wall and the fixing
method are strong enough to support the
weight of the unit.
1 Lead the AC adaptor cord and telephone
line cord through the hole in the wall
mounting adaptor in the direction of the
arrow.
2Tuck the telephone line cord inside the
wall mounting adaptor ( A). Connect the
AC adaptor cord and telephone line cord
( B ).
 AC adaptor cord
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B
1  
						

							
3Insert the hooks on the wall mounting
adaptor into holes () and () on the
base unit.
4 Adjust the adaptor to hold the base unit,
then push it in the direction of the arrow
until it clicks into place.
5Mount the unit on a wall then slide down
to secure in place.
 AC adaptor cord
R This product is compliant with the
following wall phone plate sizes (2
types).
 83 mm (3  1
/4  inches) 102 mm (4 inches)
Fit the slots of the unit onto the
corresponding wall phone plate tabs
for (
) and () respectively.
To remove the wall mounting
adaptor
While pushing down the release levers ( A),
remove the adaptor ( B).
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2
12  1 2 3 4 5 2 34 5
1
5
4 B
AA  
						

							
Error messages
Display messageCause/solution
Ask phone
company for
VM access #RYou have not stored the voicemail access number. Store the
number (page 60).
BusyRThe called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
Check tel lineRThe supplied telephone line cord has not been connected yet
or not connected properly. Check the connections (page 12).
Error!!RRecording was too short. Try again.
InvalidRThere is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 50).
Main unit no power
or
No link. Re-
connect base
AC adaptor.RConfirm the base unit’s AC adaptor is connected to the unit
and the power outlet correctly.
R The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 50).
Requires
subscription
to Caller ID.RYou must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
Use
rechargeable
battery.RA wrong type of battery such as alkaline or manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 5, 8.
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TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert them into the handset again.
If the base unit batteries for power backup are installed, remove the batteries from the base unit,
and then insert them into the base unit again.
General use
ProblemCause/solution
The handset does not turn on
even after installing charged
batteries.R Place the handset on the base unit or charger to turn on
the handset.
The unit does not work.RMake sure the batteries are installed correctly (page 14).
R Fully charge the batteries (page 13).
R Check the connections (page 12).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 50).
I cannot hear a dial tone.RThe base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working
telephone does not operate properly, contact your phone
service provider.
The indicator on the handset or
base unit flashes slowly.RNew messages have been recorded. Listen to the new
messages (page 55).
R New voicemail messages have been recorded. Listen to
the new voicemail messages (page 61).
The base unit beeps.RNew messages have been recorded. Listen to the new
messages (page 55).
The unit does not work during a
power failure.RThe batteries inserted in the base unit are depleted. You
can insert 2 alkaline batteries into the base unit to provide
backup power. Remove the alkaline batteries and reinsert
the rechargeable batteries when power is restored
(page 15).
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Accessibility
ProblemCause/solution
I cannot search the
phonebook, caller list, redial
list, memory dial, or call block
list.ROther units are in use and the system is busy. Try again
later.
The unit does not announce
names or phone numbers
when I search the phonebook,
caller list, etc.RThe default setting for the talking keypad and phonebook
feature is  “Off ”. Change the setting (page 26).
R Other units are in use and the system is busy. Try again
later.
The announcement is in a
language I cannot understand.RChange the voice announcement language (page 21).
The announcement is too low
to be heard.RChange the talking keypad and phonebook setting to
“High ” (page 27).
I cannot use the slow talk
feature.R Other units are in use and the system is busy. Try again
later.
When using a neckloop,
whistling or feedback is heard,
or the other party cannot hear
your voice.RThe headset type is set to  “Headset ” or  “Neckloop
with Mic ”. Select  “Neckloop w/o Mic ” (page 30).
When using a headset, the
other party says that your voice
is very quiet or sounds far
away.R The headset type is set to  “Neckloop w/o Mic ”.
Select  “Headset ” (page 30).
When using a neckloop with a
built-in microphone, the other
party says that your voice is
very quiet or sounds far away.R The headset type is set to  “Neckloop w/o Mic ”.
Select  “Neckloop with Mic ” (page 30).
Menu list
ProblemCause/solution
The display is in a language I
cannot read.R Change the display language (page 21).
I cannot register a handset to a
base unit.RThe maximum number of handsets (6) is already
registered to the base unit. Cancel unused handset
registrations from the base unit (page 51).
Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 13).
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ProblemCause/solution
I fully charged the batteries, but
– still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts
with a dry cloth and charge again.
R It is time to replace the batteries (page 14).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 50).
Noise is heard, sound cuts in
and out.R You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset does not ring.RThe ringer volume is turned off. Adjust the ringer volume
(page 33, 44).
R Silent mode is turned on. Turn it off (page 50).
R The ringer volume is turned off by pressing and holding
0 (
). Press and hold  0 () again to turn it on
(page 33).
The base unit does not ring.R The ringer volume is turned off. Adjust the ringer volume
(page 33, 44).
R Silent mode is turned on. Turn it off (page 50).
R The ringer volume is turned off by pressing  MRINGER
OFF N. Press  MRINGER OFF N again to turn it on (page 33).
I cannot make a call.R The dialing mode may be set incorrectly. Change the
setting (page 22).
I cannot make long distance
calls.RMake sure that you have long distance service.
I cannot use voice paging.RYou cannot use voice paging if other units are in use.
R Voice paging is not available when a range extender
(KX-TGA405) is registered to the base unit.
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Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not
displayed.RYou must subscribe to Caller ID service. Contact your
phone service provider for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service may not be available in some
areas. Contact your phone service provider for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
or announced late.RDepending on your phone service provider, the unit may
display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
Caller information is not
announced.RThe handset or base unit’s ringer volume is turned off.
Adjust it (page 33, 44).
R The Talking Caller ID feature is turned off. Turn it on
(page 45).
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 59).
R If the base unit and another handset are having an
intercom call, your handset does not announce caller
information.
The caller list/incoming phone
numbers are not edited
automatically.RThe Caller ID number auto edit feature is turned off. Turn
it on and try again (page 47).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
edited in the caller list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 53).
Time on the unit has shifted.RIncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to  “Manual ”
(off) (page 45).
The 2nd caller’s information is
not displayed during an outside
call.R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
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Answering system
ProblemCause/solution
The unit does not record new
messages.RThe answering system is turned off. Turn it on (page 54).
R The message memory is full. Erase unnecessary
messages (page 55, 56).
R The recording time is set to  “Greeting only ”. Change
the setting (page 59).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 59) to a lower value, or contact your phone
service provider.
R The answering system will not answer incoming calls
while the other devices such as handsets are engaged in
a call.
I cannot operate the answering
system remotely.RThe remote access code is not set. Set the remote
access code (page 58).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 58).
R The answering system is turned off. Turn it on (page 58).
The unit does not emit the
specified number of rings.RIf the first ring is turned off ( “No ”) (page 38), the number
of rings decreases by 1 from the specified number of
rings.
Voicemail
ProblemCause/solution
“ Voicemail msg. via
phone co. ” is shown on the
handset display.
How do I remove this message
from the display?R This notification is displayed when your phone service
provider’s voicemail service (not the unit’s answering
system) has recorded a message for you. Typically you
can remove this notification from the display by listening
to the message. To listen to the message, dial the
voicemail number provided by your phone service
provider (for most cases, this will be your own phone
number), and follow the voice instructions. Depending on
your phone service provider, you may need to remove all
messages from your voice mailbox to remove the
notification. You can also remove this notification by
pressing and holding  # until the unit beeps.
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Liquid damage
ProblemCause/solution
Liquid or other form of moisture
has entered the handset/base
unit.RDisconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the base unit
and handset and leave to dry for at least 3 days. After the
handset/base unit are completely dry, reconnect the AC
adaptor and telephone line cord. Insert the batteries and
charge fully before use. If the unit does not work properly,
contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
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FCC and other
information
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TGM420_450(en)_0426_ver031.pdf   702016/04/26   10:55:41This equipment complies with Part 68 of the  FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------.If requested, this number must be provided 
to the telephone company.L Registration No.............(found on the 
bottom of the unit)
L  Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with the product. It is designed to be connected to a compatible modular jack that is also compliant. The REN is used to determine the number  of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone 
company. For products approved after July 23, 2001, the REN for the product is part of the product identifier that has the format 
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the  telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer 
as soon as possible. Also, you will be advised of your right to file a complaint with  
the FCC if you believe it is necessary. The telephone company may make changes  in its facilities, equipment, operations or 
procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this  equipment, for repair or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to  
state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm  equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone 
company or a qualified installer. This equipment is hearing aid compatible as  defined by the FCC in 47 CFR Section 68.316. 
When you hold the phone to your ear, noise  
might be heard in your Hearing Aid. Some 
Hearing Aids are not adequately shielded 
from external RF (radio frequency) energy. If  noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult 
with your audiologist or Hearing Aid