Panasonic Kx Tg9471 Operating Instructions Manual

							Voice mail service
V oice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service, your
service provider/telephone company’s voice mail
system answers calls for you when you are
unavailable to answer the phone or when your line
is busy. Messages are recorded by your service
provider/telephone company, not your telephone.
Please contact your service provider/telephone
company for details of this service.
Important:
R To use the voice mail service provided by your
service provider/telephone company rather than
the unit’s answering system, turn off the
answering system (page 35). For details, see
page 39. Voice Mail message indication
T

he unit lets you know that you have new voice
mail messages by showing  “VoiceMail:Line1 ”
and/or  “VoiceMail:Line2 ”on the display. To
listen to your voice mail messages, you must dial
your service provider/telephone company’s voice
mail access number.
Note:
R If the base unit or handset still indicates there
are new messages even after you have listened
to all new messages, turn it off by pressing and
holding  MOFF N on the handset until a beep
sounds.
R If your voice mail service uses voice mail tones
and the message is over 3 minutes long, the
unit may not indicate new messages. Voice mail (VM) tone detection
 Base unit /   Handset
Y

our service provider/telephone company sends
special signals (sometimes called “voice mail
tones” or “stutter tones”) to the unit to let you know
you have new voice mail messages. If you hear a
series of dial tones followed by a continuous dial
tone after you lift the corded handset or press
M N
 
on the handset, you have new voice mail
messages. Soon after you hang up a call or after
the phone stops ringing, your unit checks the phone line to see if new voice mail messages
h

ave been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone company. Turning VM tone detection on/off
T

he default setting is  “On ”.
Program this setting using either the base unit or
one of the handsets.  Base unit /   Handset
1 MM

ENU N#332
2 Mb N: Select the desired setting.  a M SAVE N
3 Proceed with the operation for your unit.
Base unit:  M n N (EXIT)
Handset:  M OFF N
For assistance, please visit http://www.panasonic.com/help 41 Voice Mail Service
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							Intercom
I ntercom calls can be made:
– between the base unit and a handset
– between handsets
Note:
R If you receive an outside call while talking on the
intercom, you hear an interrupt tone (page 28).
– To answer the call with the base unit, place
the corded handset on the cradle, then lift it
again. If the speakerphone is used, press
M N
 
2 times. You can also answer the call by
pressing  MLINE 1 N or  MLINE 2 N after hanging
up the intercom.
– To answer the call with the handset, press
MOFF N, then press  M N
.
R W

hen paging unit(s), the paged unit(s) beeps
for 1 minute. Making an intercom call
 Base unit
1 P

ress  MINTERCOM N.
When 2 or more handsets are registered:
– To page a specific handset, enter the handset number.
– To page all handsets, press  0 or wait for a
few seconds.
R Lift the corded handset if needed.
R To stop paging, press  MINTERCOM N.
2 When you finish talking, press  MINTERCOM N
or place the corded handset on the cradle.  Handset
1 P

ress  MINTERCOM N.
2 To page the base unit, press  0.
To page another handset, enter its extension
number.
R To stop paging, press  MOFF N.
3 When you finish talking, press  MOFF N. Answering an intercom call
 Base unit
1 L

ift the corded handset or press  MINTERCOM N
to answer the page.
2 When you finish talking, place the corded
handset on the cradle or press  MINTERCOM N.  Handset
1 P

ress  M N
 
to answer the page.
2 When you finish talking, press  MOFF N.
Note for base unit and handset:
R The ringer volume for intercom calls follows the
higher volume level of the 2 lines (page 27). Handset locator
Y
 ou can locate a misplaced handset by paging it.
1 Base unit:  Press MLOCATOR N.
R All registered handsets beep for 1 minute.
2 To stop paging:
Base unit:  Press MLOCATOR N.
Handset:  Press M N
,
 then press  MOFF N. Transferring calls
O
 utside calls can be transferred between 2 people.  Base unit
1 D

uring an outside call, press  MINTERCOM N.
When 2 or more handsets are registered:
– To page a specific handset, enter the handset number.
– To page all handsets, press  0 or wait for a
few seconds.
2 Wait for the paged party to answer.
RIf paged party does not answer, press the
flashing  MLINE 1 N or  MLINE 2 N to return to
the outside call.
3 Place the corded handset on the cradle.
RThe outside call is being routed to the
handset.  Handset
1 D

uring an outside call, press  MINTERCOM N to
put the call on hold.
2 To page the base unit, press  0.
To page another handset, enter its extension
number.
3 Wait for the paged party to answer.
RIf the paged party does not answer, press
MLINE 1 N or  MLINE 2 N that is flashing on the
handset to return to the outside call.
42 For assistance, please visit http://www.panasonic.com/helpIntercom/Locator
TG9471(e)_1101_ver101.pdf   422012/11/01   9:55:25           
						

							4
Press  MOFF N.
R The outside call is being routed to the
destination unit. Answering a transferred call
 Base unit
L

ift the corded handset or press  M N
 
to answer
the page.  Handset
P

ress  M N
 
to answer the page. Conference calls
3
  people can establish a conference call. Conference call with 2 outside calls
W

hile you are talking with an outside caller, you
can make or answer a 2nd call on the other line,
and then combine the calls to establish a
conference call.  Base unit
1 D

uring an outside call, press  MHOLD N.
2 To answer a 2nd call, press  MLINE 1 N or  MLINE
2 N.
To make a 2nd call, press  MLINE 1 N or  MLINE
2 N, then dial the phone number.
3 When the 2nd call is connected, press
MMENU N a  M b N:  “Conference ” a
M SELECT N
R The 2 calls are combined.
R To hang up only one line, press  MLINE 1 N or
M LINE 2 N for the party with which you want
to continue talking.
R To put both lines on hold, press  MHOLD N.
To talk with only one caller, press  MLINE 1 N
or  MLINE 2 N for the party with which you
want to continue talking. To resume both
lines, press  MCONF N.  Handset
1 D

uring an outside call, press  MHOLD N 2 times.
2 To answer a 2nd call, press  MLINE 1 N or  MLINE
2 N.
To make a 2nd call, press  MLINE 1 N or  MLINE
2 N, then dial the phone number. 3
W
hen the 2nd call is connected, press
MMENU N a  M b N:  “Conference ” a
M SELECT N
R The 2 calls are combined.
R To hang up only one line, press  MLINE 1 N or
M LINE 2 N for the party with which you want
to continue talking.
R To put both lines on hold, press  MHOLD N.
To talk with only one caller, press  MLINE 1 N
or  MLINE 2 N for the party with which you
want to continue talking. To resume both
lines, press  MCONF N. Conference call with an outside call
a

nd an intercom call
While you are talking with an outside caller, one
more extension can join the conversation and
establish a conference call.  Base unit
1 D

uring an outside call, press  MINTERCOM N.
When 2 or more handsets are registered:
– To page a specific handset, enter the handset number.
– To page all handsets, press  0 or wait for a
few seconds.
2 When the paged party answers, press
MCONF N.
R The 2 calls are combined.
R To leave the conference, place the corded
handset on the cradle. The other 2 parties
can continue the conversation.  Handset
1 D

uring an outside call, press  MINTERCOM N
once to put the call on hold.
2 To page the base unit, press  0.
To page another handset, enter its extension
number.
3 When the paged party answers, press
MCONF N.
R The 2 calls are combined.
R To leave the conference, press  MOFF N. The
other 2 parties can continue the
conversation.
Note for the base unit and handset:
R The outside call can be put on hold by pressing
MHOLD N. Only the person who placed the call
on hold can resume the full conference by
pressing  MCONF N.
For assistance, please visit http://www.panasonic.com/help 43 Intercom/Locator
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							Wall mounting
T he base unit can be mounted on a wall by
changing the wall mounting adaptor’s position.
Note:
R Make sure that the wall and the fixing method
are strong enough to support the weight of the
unit. Base unit
1
T

o remove the wall mounting adaptor, push
down the release levers ( A). Remove the
adaptor ( B). 2
A 
Turn the adaptor so that the words “UP
WALL” are facing up.
B Tuck the telephone line cord inside the wall
mounting adaptor.
C  Connect the AC adaptor cord and
telephone line cord. 3
I
nsert the lower tabs of the adaptor into the
unit’s bottom slots ( A), then insert by pushing
down the levers of the adaptor into the upper
slots( B).
R The words “UP WALL” should be facing up. 4
M
ount the unit on a wall then slide down to
secure in place. Charger
D

rive the screws (not supplied) into the wall. 44
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TG9471(e)_1101_ver101.pdf   442012/11/01   9:55:25A
BB
A 3
1
2 A
B
A
B Wall phone plate 25.4 mm
(1 inch)
Screws
Hooks  
						

							Error messages
Display message Cause/solution
Busy RThe called unit is in use.
ROther units are in use and the system is busy. Try again later.
R Privacy mode is on for the call you tried to join (page 17).
R The handset you are using is too far from the base unit. Move
closer and try again.
Check tel line 1
C
 heck tel line 2 R
The supplied telephone line cord has not been connected yet or
not connected properly. Check the connections (page 8).
R If you use the unit as a single-line telephone only, erase the
message as follows:
To erase “ Check tel line 1 ”, press MMENU N.  a  #189
To erase “ Check tel line 2 ”, press MMENU N.  a  #190
When a power failure occurs, the message is displayed again.
Erase again as above.
Error!! RR
ecording was too short. Try again.
Failed RP
honebook copy failed (page 25). Confirm the other unit (the
receiver) is in standby mode and try again.
Incomplete RP
honebook copy is incomplete. The receiver’s phonebook
memory is full. Erase the unwanted phonebook entries (page 24)
from the other unit (the receiver) and try again.
Memory full RT
he phonebook memory is full. Erase unwanted entries (page 24).
RMessage memory is full. Erase unwanted messages (page 36,
37).
Messages full RM
essage memory is full. Erase unwanted messages (page 36,
37).
No link to base.
R
 econnect AC adaptor. R
The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset’s registration may have been canceled. Re-register
the handset (page 31).
Use rechargeable
b
 attery. R
A wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 4,6.
You must first
s
 ubscribe to Caller ID. R
You must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed. For assistance, please visit http://www.panasonic.com/help
45 Useful Information
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							Troubleshooting
I f you still have difficulties after following the instructions in this section, disconnect the base unit’s AC
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then
insert the batteries into the handset again. General use
Problem Cause/solution
The handset does not turn on even
a
 fter installing charged batteries. R
Place the handset on the charger to turn on the handset.
The unit does not work. RM
ake sure the batteries are installed correctly (page 9).
RFully charge the batteries (page 10).
R Check the connections (page 8).
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset has not been registered to the base unit.
Register the handset (page 31).
I cannot hear a dial tone. RT
he base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R If you are using a splitter to connect the unit, remove the
splitter and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter.
R Disconnect the base unit from the telephone line and
connect the line to a known working telephone. If the
working telephone operates properly, contact our service
personnel to have the unit repaired. If the working telephone
does not operate properly, contact your service provider/
telephone company. Programmable settings
Problem Cause/solution
The display is in a language I cannot
r
 ead. R
Change the display language (page 14).
I cannot register a handset to a base
u
 nit. R
The maximum number of handsets (6) is already registered
to the base unit. Cancel unused handset registrations from
the base unit (page 31). Battery recharge
Problem Cause/solution
The handset beeps and/or  flashes.
R
B
attery charge is low. Fully charge the batteries (page 10).
I fully charged the batteries, but  still flashes.
R
C
lean the battery ends ( ,  ) and the charge contacts
w
ith a dry cloth and charge again.
R It is time to replace the batteries (page 9). 46
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							Making/answering calls, intercom
Problem Cause/solution
 is flashing.
RThe handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 31).
Noise is heard, sound cuts in and out. RY
ou are using the base unit or handset in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting
a DSL/ADSL filter between the base unit and the telephone
line jack. Contact your DSL/ADSL provider for details.
The handset and/or base unit does
n
 ot ring. R
The ringer volume is turned off. Adjust the ringer volume
(page 16).
R Night mode is turned on. Turn it off (page 30).
I cannot make a call. RT
he dialing mode may be set incorrectly. Change the setting
(page 14).
R The handset is too far from the base unit. Move closer and
try again.
I cannot make long distance calls. RM
ake sure that you have long distance service. Caller ID
Problem Cause/solution
Caller information is not displayed. RY
ou must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting
a DSL/ADSL filter between the base unit and the telephone
line jack. Contact your DSL/ADSL provider for details.
R The name display service may not be available in some
areas. Contact your service provider/telephone company for
details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed late. RD
epending on your service provider/telephone company, the
unit may display the caller’s information at the 2nd ring or
later.
R Move closer to the base unit.
The caller list/incoming phone
n
 umbers are not edited automatically. R
The Caller ID number auto edit feature is turned off. Turn it
on and try again (page 28).
R You need to call back the edited number to activate Caller
ID number auto edit. For assistance, please visit http://www.panasonic.com/help
47 Useful Information
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							Problem Cause/solution
I cannot dial the phone number
e dited in the caller list. R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 33).
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID changes
the time. Set the time adjustment to  “Manual ” (off)
(page 28).
The 2nd caller’s information is not
d
 isplayed during an outside call. R
In order to use Caller ID, call waiting, or Call Waiting Caller
ID (CWID), you must first contact your service provider/
telephone company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID). Answering system
Problem Cause/solution
The unit does not record new
m
 essages. R
The answering system is not turned on for the line you wish
to record messages from. Select the desired line or both
lines, then turn the answering system on (page 35).
R The message memory is full. Erase unwanted messages
(page 36).
R The answering system is activated for both lines, and the 1st
caller is leaving a voice message. The 2nd caller cannot
leave a message, but the caller information will be stored
(page 32).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 39).
I cannot operate the answering
s
 ystem. R
Someone is using the unit. Wait for the other user to finish.
RA caller is leaving a message. Wait for the caller to finish.
R The handset is too far from the base unit. Move closer.
I cannot operate the answering
s
 ystem remotely. R
You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 38).
R Press each key firmly.
R The answering system is turned off. Turn it on (page 39). 48
For assistance, please visit http://www.panasonic.com/helpUseful Information
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							Telephone Plug-in
Problem Cause/solution
If the installer program does
n ot start automatically. R
Double click  [Setup.exe] in your CD-ROM drive folder to start
installing.
A pop-up window (Microsoft
O
 ffice Outlook contact list) is
not displayed when a call is
received. R
Caller information indication in the “Telephone Plug-in” setting is set
to “ Disable ”. Set it to “ Enable” (page 22).
R If more than 5,000 entries are stored in the contact list, pop-up
windows may not be displayed. Erase entries from the contact list
so that the number of stored entries is 5,000 or less.
R The base unit is in use.
“ I
nvalid phone number ”
is displayed and I cannot
make a call from the
Microsoft Outlook contact list. R
If you entered 25 or more digits for the phone number in the toolbar,
“Telephone Plug-in” cannot dial the phone number. Enter up to 24
digits for the phone number in the toolbar.
R Entries other than 0 to 9,  H, #, p (Pause), f (Flash) are invalid. Enter
only valid digits or characters.
I want to update “Telephone
P
 lug-in”. R
Once uninstall “Telephone Plug-in”, and then re-install the latest
version of “Telephone Plug-in” (page 20). Visit our Web site below
to download the latest version of “Telephone Plug-in”.
http://www.panasonic.com/support
The caller information shown
o
 n the unit’s display
(handset and base unit)
differs from the information
shown on the pop-up
window on the computer. R
When calls are received on LINE 1 and LINE 2 at the same time,
the caller information shown on the pop-up window which appears
at the front may differ from the information shown on the unit’s
display (handset and base unit). To answer the call that you want to
pick up, check the caller information on the unit’s display and press
the appropriate line key based on that information.
R Depending on the Microsoft Office Outlook settings, an area code is
automatically added for 7-digit phone numbers in the pop-up
window. Edit the phone number if necessary.
R The phone number shown on the unit’s display (handset and base
unit) may differ from the information shown in the pop-up window on
the computer when:
– the Caller ID auto edit feature is used to ignore the area code.
– the phone number is not stored as 11 digits in the Microsoft Office
Outlook contact list. Liquid damage
Problem Cause/solution
Liquid or other form of
m
 oisture has entered the
base unit/handset. R
Disconnect the AC adaptor and telephone line cord from the base
unit. Remove the batteries from the handset and leave to dry for at
least 3 days. After the base unit/handset are completely dry,
reconnect the AC adaptor and telephone line cord. Insert the
batteries and charge fully before use. If the unit does not work
properly, contact an authorized service center. Caution:
R
T

o avoid permanent damage, do not use a microwave oven to speed up the drying process.
For assistance, please visit http://www.panasonic.com/help 49 Useful Information
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							FCC and other information
50
For assistance, please visit http://www.panasonic.com/helpUseful InformationTG9471(e)_1101_ver101.pdf   502012/11/01   9:55:26This equipment complies with Part 68 of the FCC rules 
and the requirements adopted by the ACTA. On the 
bottom of this equipment is a label that contains, 
among other information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided to the 
telephone company.
L Registration No.............(found on the bottom of the 
unit)
L Ringer Equivalence No. (REN).......1.0B (line1 and 
line2)
A plug and jack used to connect this equipment to the 
premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements 
adopted by the ACTA. A compliant telephone cord and 
modular plug is provided with the product. It is 
designed to be connected to a compatible modular jack 
that is also compliant.
The REN is used to determine the number of devices 
that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not 
all areas, the sum of RENs should not exceed five 
(5.0). To be certain of the number of devices that may 
be connected to a line, as determined by the total 
RENs, contact the local telephone company. For 
products approved after July 23, 2001, the REN for the 
product is part of the product identifier that has the 
format US:AAAEQ##TXXXX. The digits represented by 
## are the REN without a decimal point (e.g., 03 is a 
REN of 0.3).
If this equipment causes harm to the telephone 
network, the telephone company will notify you in 
advance that temporary discontinuance of service may 
be required. But if advance notice isnt practical, the 
telephone company will notify the customer as soon as 
possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its 
facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this 
happens the telephone company will provide advance 
notice in order for you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair 
or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the 
equipment is causing harm to the telephone network, 
the telephone company may request that you 
disconnect the equipment until the problem is resolved.Connection to party line service is subject to state 
tariffs. Contact the state public utility commission, 
public service commission or corporation commission 
for information.
If your home has specially wired alarm equipment 
connected to the telephone line, ensure the installation 
of this equipment does not disable your alarm 
equipment. If you have questions about what will 
disable alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as defined 
by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be 
heard in your Hearing Aid. Some Hearing Aids are not 
adequately shielded from external RF (radio 
frequency) energy. If noise occurs, use an optional 
headset accessory or the speakerphone option (if 
applicable) when using this phone. Consult with your 
audiologist or Hearing Aid manufacturer about the 
availability of Hearing Aids which provide adequate 
shielding to RF energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY NUMBERS 
AND(OR) MAKING TEST CALLS TO EMERGENCY 
NUMBERS:
1) Remain on the line and briefly explain to the 
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such 
as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. 
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation.
Privacy of communications may not be ensured when 
using this phone.
CAUTION:Any changes or modifications not expressly approved 
by the party responsible for compliance could void the 
user’s authority to operate this device.
NOTE:This equipment has been tested and found to comply 
with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate radio