Panasonic Kx Tg9381 Operating Instructions Manual

							Useful Information
51For assistance, please visit http://www.panasonic.com/help
5Connect the telephone line cord. Mount the 
unit by inserting the mounting pins into the 
round openings on the adaptor (for pin 2, use 
the round cut out at the bottom of the adaptor 
if you are using the 4 inch phone plate), then 
slide the unit down to secure it. Connect the 
AC adaptor to power outlet (page 9).
L There are 2 common types of wall phone 
plates. The distance between  1 and  2 
may vary depending on the size of the wall 
phone plate installed.To remove the wall mounting adaptor
While pushing down the release levers ( A), 
remove the adaptor ( B).
Charger
1
Drive the screws (not supplied) into the wall.
2Mount the charger ( A), then slide it down ( B) 
and to the right ( C) until it is secure.
Belt clip
83 mm 
(31/4 inches)or102 mm 
(4 inches)
(120 V AC, 
60 Hz)
83 mm
(3 1/4 inches) 102 mm
(4 inches)
AC adaptor cord
2
2 1
1
■  To attach ■ To remove
AA
B
25.4 mm(1 inch)
Screws
(120 V AC, 60 Hz)
A B
C
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Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause/solution
Busy LThe called unit is in use.
L Other units are in use and the system is busy. Try again later.
L Privacy mode is on for the call you tried to join (page 21).
L The handset you are using is too far from the base unit. Move 
closer and try again.
L The handset’s registration may have been canceled. Re-
register the handset (page 33).
Check tel line 1
Check tel line 2 L
The supplied telephone line cord has not been connected yet or 
not connected properly. Check  the connections (page 10).
L If you use the unit as a single-line telephone only, erase the 
message as follows:
To erase  “Check tel line 1 ”, press {MENU }.  i
{#}{1 }{8}{ 9}
To erase  “Check tel line 2 ”, press {MENU }.  i
{#}{1 }{9}{ 0}
When a power failure occurs, the message is displayed again. 
Erase again as above.
Couldn’t connect
Confirm headset
is on then retry L
The headset has lost connection with the base unit. Confirm 
that your headset is turned on.
L The headset is too far from the base unit. Move closer to the 
base unit.
Error!! LThe handset’s registration has failed. Move the base unit and 
handset away from all electrical appliances and try again.
L Recording was too short. Try again.
Failed LPhonebook copy failed (page 24). Confirm the other unit (the 
receiver) is in standby mode and try again.
Incomplete LPhonebook copy is incomplete. The receiver’s phonebook 
memory is full. Erase t he unnecessary phonebook entries 
(page 24) from the other unit (the receiver) and try again.
Memory full LThe phonebook memory is full. Erase unnecessary entries 
(page 24).
L Message memory is full. Erase unnecessary messages (page 
38, 39).
Messages full LMessage memory is full. Erase unnecessary messages (page 
38, 39).
No link to base.
Reconnect AC adaptor. L
The handset has lost communication with the base unit. Move 
closer to the base unit and try again.
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect 
the adaptor and try again.
L The handset’s registration may have been canceled. Re-
register the handset (page 33).
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53For assistance, please visit http://www.panasonic.com/help
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC 
adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then 
insert the batteries into the handset again.
General useUse rechargeable battery.
LA wrong type of battery such as Alkaline or Manganese was 
inserted. Use only the rechargeable Ni-MH batteries noted on 
page 4, 6.
You must first subscribe 
to Caller ID. L
You must subscribe to Caller ID service. Once you receive 
caller information after subscribing to Caller ID service, this 
message will not be displayed. 
ProblemCause/solution
The unit does not work. LMake sure the batteries are installed correctly (page 12).
L Fully charge the batteries (page 12).
L Check the connections (page 9).
L Unplug the base unit’s AC adaptor to reset the unit. Reconnect 
the adaptor and try again.
L The handset has not been registered to the base unit. Register 
the handset (page 33).
I cannot hear a dial tone. LThe base unit’s AC adaptor or telephone line cord is not 
connected. Check the connections.
L If you are using a splitter to connect the unit, remove the splitter 
and connect the unit to the wall jack directly. If the unit operates 
properly, check the splitter.
L Disconnect the base unit from the telephone line and connect 
the line to a known working telephone. If the working telephone 
operates properly, contact our  service personnel to have the 
unit repaired. If the working telephone does not operate 
properly, contact your serv ice provider/telephone company.
Display messageCause/solution
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Programmable settings
Battery recharge
Making/answering calls, intercom
ProblemCause/solution
The display is in a language I 
cannot read. L
Change the display language (page 16).
While programming, the unit starts 
to ring. L
A call is being received. Answer the call and start again after 
hanging up.
I cannot register a handset to a 
base unit. L
The maximum number of handsets (6) is already registered to 
the base unit. Cancel unused handset registrations from the 
base unit (page 33).
L Place the handset and the base unit  away from other electrical 
appliances.
ProblemCause/solution
The handset beeps and/or  3 
flashes. L
Battery charge is low. Fully charge the batteries (page 12).
I fully charged the batteries, but 
3  still flashes or  4 is 
displayed. L
Clean the charge contacts and charge again (page 12).
L It is time to replace the batteries (page 12).
I fully charged the batteries, but 
the operating time seems to be 
shorter. L
Clean the battery ends ( S, T ) and the charge contacts with a 
dry cloth and charge again.
ProblemCause/solution
w  is flashing. LThe handset is too far from the base unit. Move closer.
L The base unit’s AC adaptor is  not properly connected. 
Reconnect AC adaptor to the base unit.
L You are using the handset or base unit in an area with high 
electrical interference. Re-position the base unit and use the 
handset away from sources of interference.
L The handset is not registered to the base unit. Register it (page 
33).
Noise is heard, sound cuts in and 
out. L
You are using the handset or base unit in an area with high 
electrical interference. Re-position the base unit and use the 
handset away from sources of interference.
L If you are using the handset and base unit near a cellular 
phone, move the cellular phone at least 0.6 m (2 feet) away 
from them to prevent electrical interference.
L Move closer to the base unit.
L If you use a DSL/ADSL service, we recommend connecting a 
DSL/ADSL filter between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for details.
The handset and/or base unit 
does not ring. L
The ringer volume is turned off. Adjust the ringer volume (page 
19).
L Night mode is turned on. Turn it off (page 32).
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55For assistance, please visit http://www.panasonic.com/help
Caller IDI cannot make a call.
LThe dialing mode may be set incorrectly. Change the setting 
(page 16).
L The handset is too far from the base unit. Move closer and try 
again.
I cannot make long distance calls. LMake sure that you have long distance service.
ProblemCause/solution
Caller information is not 
displayed. L
You must subscribe to Caller ID  service. Contact your service 
provider/telephone company for details.
L If your unit is connected to any additional telephone equipment 
such as a Caller ID box or cordless telephone line jack, plug the 
unit directly into the wall jack.
L If you use a DSL/ADSL service, we recommend connecting a 
DSL/ADSL filter between the base unit and the telephone line 
jack. Contact your DSL/ADSL provider for details.
L The name display service may not be available in some areas. 
Contact your service provi der/telephone company for details.
L Other telephone equipment may be interfering with this unit. 
Disconnect the other equipment and try again.
Caller information is displayed 
late. L
Depending on your service provider/telephone company, the 
unit may display the caller’s information at the 2nd ring or later.
L Move closer to the base unit.
The caller list/incoming phone 
numbers are not edited 
automatically. L
The Caller ID number auto edit feature is turned off. Turn it on 
and try again (page 35).
L You need to call back the edited number to activate Caller ID 
number auto edit.
I cannot dial the phone number 
edited in the caller list. L
The phone number you dialed might have been edited 
incorrectly (for example, the long distance “1” or the area code 
is missing). Edit the phone number with another pattern (page 
35).
Time on the unit has shifted. LIncorrect time information from incoming Caller ID changes the 
time. Set the time adjustment to  “Manual ” (off) (page 30).
The 2nd caller’s information is not 
displayed during an outside call. L
In order to use Caller ID, call waiting, or Call Waiting Caller ID 
(CWID), you must first contact your service provider/telephone 
company and subscribe to the desired service.
After subscribing, you may need to contact your service 
provider/telephone company again  to activate this specific 
service, even if you already subscribed to both Caller ID and 
Call Waiting with Caller ID services (CWID).
ProblemCause/solution
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56For assistance, please visit http://www.panasonic.com/help
Answering system
Using Bluetooth devices
ProblemCause/solution
The unit does not record new 
messages. L
The answering system is not turned on for the line you wish to 
record messages from. Select the desired line or both lines, 
then turn the answering system on (page 37).
L The message memory is full. Erase unnecessary messages 
(page 38).
L The answering system is activated for both lines, and the 1st 
caller is leaving a voice message. The 2nd caller cannot leave 
a message, but the caller information will be stored (page 34).
L If you subscribe to a voice mail service, messages are recorded 
by your service provider/telephone company, not your 
telephone. Change the unit’s number of rings setting or contact 
your service provider /telephone company (page 42).
I cannot operate the answering 
system. L
Someone is using the unit. Wait for the other user to finish.
L A caller is leaving a message. Wait for the caller to finish.
L The handset is too far from the base unit. Move closer.
I cannot operate the answering 
system remotely. L
You are entering the wrong remote access code. If you forgot 
the remote access code, store a new remote access code 
(page 40).
L Press each key firmly.
L The answering system is turned off. Turn it on (page 41).
L You are using a rotary/pulse telephone. Try again using a 
touch-tone phone.
While recording a greeting 
message or listening to 
messages, the unit rings and 
recording stops. L
A call is being received. Answer the call and try again later.
ProblemCause/solution
I cannot copy phonebook entries 
from my cellular phone. L
Confirm that your cellular phone supports Bluetooth wireless 
technology.
L Confirm that your cellular phone supports the Object Push 
Profile (OPP) specification.
L If your cellular phone is already  connected to another Bluetooth 
device such as a Bluetooth headset, turn it off or disconnect it 
from your cellular phone.
L Turn your cellular phone off, then turn it on and try again.
I cannot have a conversation 
using the headset. L
Your Bluetooth headset is not registered. Register it (page 48).
L Turn your headset off, then turn it on and try again.
Noise is heard during a call on the 
headset. L
A Bluetooth headset can communicate with the base unit within 
a range of approximately 10 m (33 feet). The connection may 
be subject to interference from obstructions such as walls or 
electronic devices. Move closer to the base unit.
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57For assistance, please visit http://www.panasonic.com/help
Liquid damage
Caution:
LTo avoid permanent damage, do not use a mi crowave oven to speed up the drying process.
I cannot connect my headset to 
the base unit.
L
Confirm that your headset is turned on.
L Only 1 headset can be connected at a time. Change the 
connection to your headset (page 48).
L If your headset is already  connected to another Bluetooth 
device such as your cellula r phone, disconnect the headset 
from your cellular phone, then perform the connecting 
procedure from the base unit.
Some headset enhanced features 
are not available. L
The base unit does not support enhanc ed features such as Last 
number redial or Call reject.
An error tone is heard when I try to 
program the Bluetooth feature. L
The bluetooth feature cannot be accessed immediately after 
connecting the AC adaptor to the base unit. Wait a few seconds 
and try again.
L The headset has not connected to the base unit yet even 
though you performed the connecting procedure setting. Wait a 
few seconds and try again.
“Add new device ” is not 
displayed on the base unit when I 
try to register a headset. L
2 headsets have already been registered to the base unit. To 
register another headset,  deregister an unwanted headset 
using the base unit (page 49).
I cannot remember the base unit’s 
PIN. L
Use the base unit to change  your PIN as follows.
1{MENU } i  {#}{6 }{1}{9}
2{*}{7 }{0}{0}{0}
3Enter the new 4-digit PIN.  i { OK }
4Enter the new 4-digit PIN again.  i { OK } i  { ■ } (EXIT)
ProblemCause/solution
Liquid or other form of moisture 
has entered the handset/
base unit. L
Disconnect the AC adaptor and telephone line cord from the 
base unit. Remove the batteries from the handset and leave to 
dry for at least 3 days. A fter the handset/base unit are 
completely dry, reconnect the AC adaptor and telephone line 
cord. Insert the batteries and charge fully before use. If the unit 
does not work properly, contact  an authorized service center.
ProblemCause/solution
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58For assistance, please visit http://www.panasonic.com/help
FCC and other information
This equipment complies with Part 68 of the FCC rules 
and the requirements adopted by the ACTA. On the 
bottom of this equipment is a label that contains, 
among other information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided to the 
telephone company.
L Registration No.............(found on the bottom of the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this equipment to the 
premises wiring and telephone network must comply 
with the applicable FCC Part 68 rules and requirements 
adopted by the ACTA. A compliant telephone cord and 
modular plug is provided with the product. It is 
designed to be connected to a compatible modular jack 
that is also compliant.
The REN is used to determine the number of devices 
that may be connected to a telephone line. Excessive 
RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not 
all areas, the sum of RENs should not exceed five 
(5.0). To be certain of the number of devices that may 
be connected to a line, as determined by the total 
RENs, contact the local telephone company. For 
products approved after July 23, 2001, the REN for the 
product is part of the product identifier that has the 
format US:AAAEQ##TXXXX. The digits represented by 
## are the REN without a decimal point (e.g., 03 is a 
REN of 0.3).
If this equipment causes harm to the telephone 
network, the telephone company will notify you in 
advance that temporary discontinuance of service may 
be required. But if advance notice isnt practical, the 
telephone company will notify the customer as soon as 
possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its 
facilities, equipment, operations or procedures that 
could affect the operation of the equipment. If this 
happens the telephone company will provide advance 
notice in order for you to make necessary modifications 
to maintain uninterrupted service.
If trouble is experienced with this equipment, for repair 
or warranty information, please contact a Factory 
Service Center or other Authorized Servicer. If the 
equipment is causing harm to the telephone network, 
the telephone company may request that you 
disconnect the equipment until the problem is resolved. Connection to party line service is subject to state 
tariffs. Contact the state public utility commission, 
public service commission or corporation commission 
for information.
If your home has specially wired alarm equipment 
connected to the telephone line, ensure the installation 
of this equipment does not disable your alarm 
equipment. If you have questions about what will 
disable alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as defined 
by the FCC in 47 CFR Section 68.316.
When you hold the phone to your ear, noise might be 
heard in your Hearing Aid. Some Hearing Aids are not 
adequately shielded from external RF (radio 
frequency) energy. If noise occurs, use an optional 
headset accessory or the speakerphone option (if 
applicable) when using this phone. Consult with your 
audiologist or Hearing Aid manufacturer about the 
availability of Hearing Aids which provide adequate 
shielding to RF energy commonly emitted by digital 
devices.
WHEN PROGRAMMING EMERGENCY NUMBERS 
AND(OR) MAKING TEST CALLS TO EMERGENCY 
NUMBERS:
1) Remain on the line and briefly explain to the 
dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such  as early morning or late evenings.
This device complies with Part 15 of the FCC Rules. 
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, 
and (2) this device must accept any interference 
received, including interference that may cause 
undesired operation.
Privacy of communications may not be ensured when 
using this phone.
CAUTION:Any changes or modifications not expressly approved 
by the party responsible for compliance could void the 
user’s authority to operate this device.
NOTE:This equipment has been tested and found to comply 
with the limits for a Class B digital device, pursuant to 
Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful 
interference in a residential installation. This
equipment generates, uses, and can radiate radio
  
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frequency energy and, if not installed and used in 
accordance with the instructions, may cause harmful 
interference to radio communications. However, there is 
no guarantee that interference will not occur in a 
particular installation. If this equipment does cause 
harmful interference to radio or television reception, 
which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the 
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit  different from that to which the receiver is connected.
– Consult the dealer or an experienced radio/TV  technician for help.
Some cordless telephones operate at frequencies that 
may cause interference to nearby TVs and VCRs. To 
minimize or prevent such interference, the base of the 
cordless telephone should not be placed near or on top 
of a TV or VCR. If  
interference is experienced, move 
the cordless telephone further away from the TV or 
VCR. This will often reduce, or eliminate, interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation exposure  limits set forth for an uncontrolled environment. 
L To comply with FCC RF exposure requirements, the  base unit must be installed and operated 20 cm (8 
inches) or more between the product and all person’s 
body (excluding extremities of hands, wrist and feet). 
L This product may not be collocated or operated in  conjunction with any other antenna or transmitter.
L The handset may be carried and operated with only  the specific provided belt-clip. Other non-tested belt-
clips or similar body-worn accessories may not 
comply and must be avoided.
Notice
L FCC ID can be found inside the battery compartment  or on the bottom of the units. 
Compliance with TIA-1083 standard: 
Telephone handsets identified with this logo have 
reduced noise and interference when used with T-Coil 
equipped hearing aids and cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083
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							Guía Rápida Española
60Para obtener ayuda, visite http://www.panasonic.com/help (sólo en inglés)
Guía Rápida Española
Instalación
Si está suscrito a un servicio de DSL/ADSL, añada un filtro de DSL/ADSL a la línea telefónica entre la unidad base y 
la toma de la línea telefónica. Consulte las instrucciones de operación para ver las conexiones.
Cómo conectar el adaptador para corriente
L Use sólo el adaptador de corriente Panasonic PQLV219 incluido.
(120 V CA, 60 Hz)
Gancho
Oprima firmemente 
el contacto.Unidad 
baseUnidad 
base
Correcto Incorrecto
Cómo conectar el cable de la línea telefónica
N Para conectarlo a una toma telefónica para 2 líneas
N Para conectarlo a 2 tomas telefónicas de una sola línea
Enchufe “VERDE”Cable de  4 alambresA la toma telefónica de 2 líneas (RJ14C) 
Cable de 4 alambresLínea 2
Línea 1Cable de 2 alambres
A las tomas telefónicas de una sola 
línea (RJ11C) 
Enchufe “VERDE”
Enchufe “transparente”
“Clic”
UTILICE SÓLO un cable 
telefónico de 4 alambres.
“Clic”
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