Panasonic Kx Tg9381 Operating Instructions Manual

							Answering System
41For assistance, please visit http://www.panasonic.com/help
Remote commands
You can press dial keys to access certain 
answering system functions without waiting for the 
voice guidance to prompt you.
1Select the desired line(s) while you are 
accessing the answering system if necessary.
For line 1: {#}{1}
For line 2:  {#}{2}
For line 1 and line 2:  {#}{0}
2Press the desired dial keys. *1 If pressed within the first 5 seconds of a 
message, the previous message is played.
*2 For English voice guidance only: To resume operation, enter a remote command 
within 3 seconds, or the voice guidance starts.
*3 For Spanish voice guidance only
*4 Unit resets to a pre-recorded greeting message.
Turning on the answering system 
remotely
If the answering system is turned off, you can turn 
it on remotely.
Important:
L The answering system can be remotely turned 
on only for the line which you have currently 
selected in “Turning the answering system 
on/off”, page 37.
1Dial your phone number from a touch-tone 
phone.
2Let the phone ring 15 times.
3Enter your remote access code after the beep.
LThe greeting message is played back.
L You can either hang up, or enter your 
remote access code again and begin 
remote operation (page 40).
Note:
L If you want to turn on the answering system for 
the line which has not been selected in “Turning 
the answering system on/off”, page 37, enter the 
desired remote commands,  {#}{1}{8}, 
{#}{2 }{8}, or {#}{0 }{8} (refer to the column to 
the left) to turn on and access the other line.
KeyOperation
{ 1 } Repeat message (during 
playback)
*1
{2 } Skip message (during 
playback)
{ 4 } Play new messages
{ 5 } Play all messages
{ 6 } Play greeting message
{#}{1 }{7} Record a greeting message 
for line 1 only
{#}{2 }{7} Record a greeting message 
for line 2 only
{#}{0 }{7} Record a common greeting 
message for both line 1 and 
line 2
{#}{1 }{8} Turn answering system on 
for line 1 only
{#}{2 }{8} Turn answering system on 
for line 2 only
{#}{0 }{8} Turn answering system on 
for both line 1 and line 2
{ 9 } Stop recording
Stop playback
*2
Start voice guidance*3
{0 } Turn answering system off
{*}{4 } Erase currently playing 
message
{*}{5 } Erase all messages
{*}{6 } Erase greeting message 
(during greeting message 
playback)
*4
{*}{#} End remote operation (or 
hang up)
TG938x(e).book  Page 41  Friday, July 3, 2009  10:10 AM 
						

							Answering System
42For assistance, please visit http://www.panasonic.com/help
Answering system settings
Number of rings before the unit 
answers a call
You can change the number of times the phone 
rings “Ring count ” before the unit answers 
calls. You can select 2 to 7 rings, or  “Toll 
saver”.
The default setting is  “4rings”.
“ Toll saver ”: The unit’s answering system 
answers at the end of the 2nd ring when new 
messages have been recorded, or at the end of the 
4th ring when there are no new messages. If you 
call your phone from outside to listen to new 
messages (page 40), you k now that there are no 
new messages when the phone rings for the 3rd 
time. You can then hang up without being charged 
for the call.
Program this setting using either the one of the 
handsets or base unit.
1{ MENU } i  {#}{2 }{1}{1}
2{V} /{^} : Select the desired setting.  i 
{ SAVE}
3Proceed with the operation for your unit.
Handset:  { OFF}
Base unit:  { ■ } (EXIT)
For voice mail service subscribers
If you subscribe to a flat-rate service package that 
includes Caller ID, call waiting, voice mail, and 
unlimited local/regional/long distance calls, please 
note the following:
L To use the voice mail service provided by your 
service provider/telephone company rather than 
the unit’s answering system, turn off the 
answering system (page 37).
L To use this unit’s answering system rather than 
the voice mail service provided by your service 
provider/telephone company, please contact 
your service provi der/telephone company to 
deactivate your voice mail service.
If your service provider/telephone company 
cannot do this:
– Set this unit’s  “Ring count” setting so that 
this unit’s answering system answers calls 
before the voice mail service of your service  provider/telephone company does. It is 
necessary to check the number of rings 
required to activate the voice mail service 
provided by your se
rvice provider/telephone 
company before changing this setting.
– Change the number of rings of the voice mail  service so that the answering system can 
answer the call first. To do so, contact your 
service provider/telephone company.
Caller’s recording time
You can change the maximum message recording 
time allotted to each caller. The default setting is 
“3min ”.
Program this setting using either the one of the 
handsets or base unit.
1{ MENU } i  {#}{3 }{0}{5}
2{V} /{^} : Select the desired setting. i  
{ SAVE}
3Proceed with the operation for your unit.
Handset:  { OFF}
Base unit:  { ■ } (EXIT)
Turning the call screening on/off
You can set the call screening feature  “On” or 
“ Off ”. For details, see page 37. The default 
setting is  “On”.
1{MENU } i  {#}{3 }{1}{0}
2{V} /{^} : Select the desired setting. i  
{ SAVE}
3Proceed with the operation for your unit.
Handset:  { OFF}
Base unit:  { ■ } (EXIT)
Y  Handset / [ Base unit
Y Handset / [ Base unit
Y Handset / [ Base unit
TG938x(e).book  Page 42  Friday, July 3, 2009  10:10 AM 
						

							Voice Mail Service
43For assistance, please visit http://www.panasonic.com/help
Voice mail service
Voice mail is an automatic answering service 
offered by your service provider/telephone 
company. After you subscribe to this service, your 
service provider/telephone company’s voice mail 
system answers calls for you when you are 
unavailable to answer the phone or when your line 
is busy. Messages are re corded by your service 
provider/telephone company, not your telephone. 
Please contact your service provider/telephone 
company for details of this service.
Important:
L To use the voice mail service provided by your 
service provider/telephone company rather than 
the unit’s answering system, turn off the 
answering system (page 37). For details, see 
page 42.
Voice mail message indication
The unit lets you know that you have new voice 
mail messages by showing  “VoiceMail:Line1” 
and/or  “VoiceMail:Line2 ” on the display.
To listen to your voice mail messages, you must 
dial your service provider/telephone company’s 
voice mail access number.
Note:
L If the handset or base unit still indicates there 
are new messages even after you have listened 
to all new messages, turn it off by pressing and 
holding  {OFF}  on the handset until a beep 
sounds.
L If your voice mail service uses voice mail tones 
and a message is over 3 minutes long, the unit 
may not indicate new messages.
Voice mail (VM) tone detection
Your service provider/telephone company sends 
special signals (sometimes called “voice mail 
tones” or “stutter tones”) to the unit to let you know 
you have new voice mail messages. If you hear a 
series of dial tones followed by a continuous dial 
tone after you press  {C} on the handset or press 
{ SP-PHONE } on the base unit, you have new 
voice mail messages. Soon after you hang up a 
call or after the phone stops ringing, your unit 
checks the phone line to see if new voice mail 
messages have been recorded. Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does 
not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure whic h setting is required, 
contact your service provider/telephone company.
Turning VM tone detection on/off
The default setting is  “On”.
Program this setting using either the one of the 
handsets or base unit.
1{ MENU } i  {#}{3 }{3}{2}
2{V} /{^} : Select the desired setting.  i 
{ SAVE }
3Proceed with the operation for your unit.
Handset:  { OFF }
Base unit:  { ■ } (EXIT)
Y  Handset / [ Base unit
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							Intercom/Locator
44For assistance, please visit http://www.panasonic.com/help
Intercom
Intercom calls can be made:
– between the handset and base unit
– between handsets
Note:
LIf you receive an outside call while talking on the 
intercom, an interrupt tone will be heard (page 
29).
– To answer the call with the handset, press 
{OFF} , then press  {C}. You can also 
answer the call by pressing  {LINE 1 } or 
{ LINE 2 } after hanging up the intercom.
– To answer the call with the base unit, press  {SP-PHONE } 2 times. You can also answer 
the call by pressing  {LINE 1 } or { LINE 2 } 
after hanging up the intercom.
L When paging unit(s), the paged unit(s) beeps for 
1 minute.
Making an intercom call
1
{INTERCOM }
2To page the base unit, press { 0}.
To page another handset, enter its extension 
number.
L To stop paging, press  {OFF }.
3When you finish talking, press  {OFF} .
1Proceed with the desired operation.
■When 1 handset is registered:
Press  {INTERCOM }.
■ When 2 or more handsets are registered:
Press  {INTERCOM }.
– To page a specific handset, enter the  handset number.
– To page all handsets, press  {0 } or wait for 
a few seconds.
L To stop paging, press  {INTERCOM }.
2When you finish talking, press  {INTERCOM }.
Answering an intercom call
1
Press  {C} to answer the page.
2When you finish talking, press  {OFF} .
1Press  {INTERCOM } to answer the page.
2When you finish talking, press  {INTERCOM }.
Note for handset and base unit:
L The ringer volume for intercom calls follows the 
higher volume level of the 2 lines (page 30). 
Even when the ringer volume for both lines is set 
to off (page 30), the handset and/or base unit 
still rings at the low level for intercom calls.
Handset locator
You can locate a misplaced handset by paging it.
1Base unit:
 { LOCATOR }
L All registered handsets beep for 1 minute.
2To stop paging:
Handset:
Press  {C}, then press  {OFF }.
Base unit:
Press  {LOCATOR }.
Note:
L Even when the ringer volume for both lines is set 
to off (page 30), the handset still rings at the low 
level for paging.
Y  Handset
[  Base unit
Y Handset
[  Base unit
TG938x(e).book  Page 44  Friday, July 3, 2009  10:10 AM 
						

							Intercom/Locator
45For assistance, please visit http://www.panasonic.com/help
Transferring calls
Outside calls can be transferred between 2 people.
1During an outside call, press {INTERCOM} 
once to put the call on hold.
2To page the base unit, press { 0}.
To page another handset, enter its extension 
number.
3Wait for the paged party to answer.
L If the paged party does not answer, press 
{LINE 1 } or { LINE 2 } that is flashing on the 
handset to return to the outside call.
4{ OFF}
L The outside call is being routed to the 
destination unit.
1Proceed with the desired operation.
■When 1 handset is registered:
During an outside call, press  {INTERCOM }.
■ When 2 or more handsets are registered:
During an outside call, press  {INTERCOM }.
– To page a specific handset, enter the  handset number.
– To page all handsets, press  {0 } or wait for 
a few seconds.
2Wait for the paged party to answer.
L If the paged party does not answer, press 
the flashing { LINE 1} or  {LINE 2 } to return 
to the outside call.
3Press  {INTERCOM }.
L The outside call is being routed to the 
handset.
Answering a transferred call
Press  {C} to answer the page.
Press  {SP-PHONE } to answer the page.
Note for handset and base unit:
L After the paging party disconnects, you can talk 
to the outside caller.
Conference calls
3 people can establish a conference call.
Conference call with 2 outside calls
While you are talking with an outside caller, you 
can make or answer a 2nd call on the other line, 
and then combine the calls to establish a 
conference call.
1During an outside call, press  {HOLD } 2 times.
2To answer a 2nd call, press  {LINE 1 } or { LINE 
2 }.
To make a 2nd call, press  {LINE 1 } or  {LINE 
2 }, then dial the phone number.
3When the 2nd call is connected, press 
{MENU }. i  {V} /{^} : “Conference ” i  
{ SELECT }
L The 2 calls are combined.
L To hang up only one line, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking.
L To put both lines on hold, press  {HOLD }. To 
talk with only one caller, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking. To resume both lines, 
press  {CONF }.
1During an outside call, press { HOLD}.
2To answer a 2nd call, press  {LINE 1 } or { LINE 
2 }.
To make a 2nd call, press  {LINE 1 } or  {LINE 
2 }, then dial the phone number.
3When the 2nd call is connected, press 
{MENU }. i  {V} /{^} : “Conference ” i  
{ SELECT }
L The 2 calls are combined.
L To hang up only one line, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking.
L To put both lines on hold, press  {HOLD }. To 
talk with only one caller, press  {LINE 1 } or 
{ LINE 2 } for the party with which you want 
to continue talking. To resume both lines, 
press  {CONF }.
Y  Handset
[  Base unit
Y Handset
[  Base unit
Y Handset
[  Base unit
TG938x(e).book  Page 45  Friday, July 3, 2009  10:10 AM 
						

							Intercom/Locator
46For assistance, please visit http://www.panasonic.com/help
Conference call with an outside call 
and an intercom call
While you are talking with an outside caller, one 
more extension can join the conversation and 
establish a conference call.
1During an outside call, press {INTERCOM} 
once to put the call on hold.
2To page the base unit, press { 0}.
To page a specific handset, enter the handset 
number.
3When the paged party answers, press 
{ CONF }.
L The 2 calls are combined.
L To leave the conference, press  {OFF} . The 
other 2 parties can continue the 
conversation.
1Proceed with the desired operation.
■ When 1 handset is registered:
During an outside call, press  {INTERCOM }.
■ When 2 or more handsets are registered:
During an outside call, press  {INTERCOM }.
– To page a specific handset, enter the  handset number.
– To page all handsets, press  {0 } or wait for 
a few seconds.
2When the paged party answers, press 
{ CONF }.
L The 2 calls are combined.
L To leave the conference, press  {SP-
PHONE }. The other 2 parties can continue 
the conversation.
Note for the handset and base unit:
L The outside call can be put on hold by pressing 
{HOLD }. Only the person who placed the call on 
hold can resume the full conference by pressing 
{ CONF }.
Y  Handset
[  Base unit
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							Using Bluetooth devices
47For assistance, please visit http://www.panasonic.com/help
Using Bluetooth devices
The base unit is Bluetooth wireless technology 
compatible.
By using with other Bluetooth devices such as a 
cellular phone and headset, the following features 
are available:
– Copying phonebook entries from your cellular phone to the base unit (page 47)
– Having a hands-free conversation by registering  a Bluetooth headset to the base unit (page 48)
Important:
L Your cellular phone and headset must be 
Bluetooth wireless technology compatible.
Copying phonebook entries 
from a Bluetooth cellular 
phone to the base unit 
(phonebook transfer)
You can copy phonebook entries  from your cellular 
phone to the base unit.
Once you have copied phonebook entries to the 
base unit, you can copy those entries to the 
handset (page 24).
Important:
L If a copied entry has  2 or more phone numbers, 
each phone number (6 max.) is stored as a 
separate entry but with the same name in the 
phonebook.
L If a phonebook entry in your cellular phone 
includes additional data such as a picture, that 
entry may fail to copy to the base unit.
1Base unit:
{MENU } i  {#}{6 }{1}{8}
L “Please transfer phonebook data 
from cell phone. ” is displayed.
2Your cellular phone:
Follow the instructions of your cellular phone 
to copy phonebook entries. (You need to 
search for and select the base unit on your 
cellular phone.)
LThe base unit’s PIN may be required 
(default:  “0000”).
L The entries being copied are displayed on 
the base unit. L
When entries have been copied, 
“Completed ” is displayed on the base unit. 
L You can continue copying other entries if 
necessary. (depending on your cellular 
phone)
3Base unit:
{■ } (EXIT)
Note:
L Some copied entries may have characters 
which do not exist in the character table (page 
22). These characters can be displayed but 
cannot be entered when editing an entry.
L The unit does not support some characters. If a 
copied entry includes thos e characters, they are 
replaced with “ ;”.
Changing the base unit’s PIN (Personal 
Identification Number)
For security, the base unit’s PIN must be entered 
when copying phonebook entries from a cellular 
phone to the base unit. The default setting is 
“0000 ”.
Important:
L If you change the PIN, please make a note of the 
new PIN. The unit does not reveal the PIN to 
you. If you forget the PIN, see page 57.
1{MENU } i  {#}{6 }{1}{9}
L If you set the PIN for the first time, go to step 
3.
2Enter the current 4-digit PIN.
3Enter the new 4-digit PIN.  i { OK }
4Enter the new 4-digit PIN again.  i { OK }
5{■ } (EXIT)
[  Base unit
TG938x(e).book  Page 47  Friday, July 3, 2009  10:10 AM 
						

							Using Bluetooth devices
48For assistance, please visit http://www.panasonic.com/help
Using a Bluetooth wireless 
headset (optional)
By registering a Bluetooth headset to the base 
unit, you can have a hands-free conversation 
wirelessly.
Important:
LUp to 2 headsets can be registered to the base 
unit. However, only 1 Bluetooth headset can be 
used at a time.
L For best performance, we recommend using a 
Bluetooth headset within 1 m (3.3 feet) of the 
base unit. A headset can communicate with the 
base unit within a range of approximately 10 m 
(33 feet).
Registering a headset
1
Your headset:
Set your headset to registration mode.
LRefer to your headset operating 
instructions.
2Base unit:
{MENU } i  {#}{6 }{2}{3 } i  {V} /{^} : “Add 
new device ” i  { SELECT }
3Base unit:
Enter your headset PIN.
LTypically, default PIN is  “0000”. Refer to 
your headset operating instructions.
4Base unit:
{ OK }
L When registration is complete,  ] is 
displayed. You are ready to use the 
headset.
Note:
L When you register a 2nd headset, the 1st 
registered headset is disconnected from the 
base unit. To use the 1st registered headset, 
change the headset connection. See “Changing 
the headset connection (when 2 headsets are 
registered)”, page 48.
Reconnecting a headset
If ]  is not displayed even when the headset is 
turned on, the headset has been disconnected 
from the base unit. Reconnect the headset.
Important:
L Make sure that the headset is turned on.
1{MENU } i  {#}{6 }{2}{3}
2{V} /{^} : Select the headset indicated by “ Q”. 
i  { MENU }
3{V}/{^} : “Connect”  i { SELECT }
L ] is displayed.
4{■ } (EXIT)
Disconnecting a headset from the base unit 
(when using a headset with another Bluetooth 
device)
To use your headset with  another Bluetooth device 
such as a cellular phone, you may need to 
disconnect the headset from the base unit.
1{ MENU } i  {#}{6 }{2}{3}
2{V} /{^} : Select the headset indicated by “ Q”. 
i  { MENU }
3{V}/{^} : “Disconnect ” i  { SELECT }
L ] disappears from the display.
4{■ } (EXIT)
Changing the headset connection (when 2 
headsets are registered)
Only 1 headset can be used at a time. If the 
headset you want to use is not connected to the 
base unit, change the connection to that headset.
Important:
L Make sure that the headset is turned on.
1{MENU } i  {#}{6 }{2}{3}
2{V} /{^} : Select the desired headset.  i 
{ SELECT }
L The selected headset is indicated by “ Q”.
L ] is displayed.
3{■ } (EXIT)
[  Base unit
[ Base unit
[ Base unit
TG938x(e).book  Page 48  Friday, July 3, 2009  10:10 AM 
						

							Using Bluetooth devices
49For assistance, please visit http://www.panasonic.com/help
Deregistering a headset
If you want to cancel your headset, you can 
deregister the headset from the base unit.
1{MENU } i  {#}{6 }{2}{3}
2{V} /{^} : Select the headset you want to 
cancel.  i { MENU }
3{V}/{^} : “ Deregistration ” i  { SELECT }
4{V}/{^} : “Yes”  i { SELECT }
L After the headset is deregistered, the base 
unit beeps and  “Add new device ” is 
displayed.
5{ ■ } (EXIT)
Operating a Bluetooth wireless 
headset
Making calls
After dialing the phone number using the base unit, 
you can operate the call with your headset.
Refer to your headset operating instructions for 
further details.
Answering calls
Refer to your headset operating instructions for 
further details.
Switching a call between the headset and base 
unit speakerphone
To switch to the base unit speakerphone, press 
{s} .
To return to the headset, press  {W }.
Adjusting the headset receiver volume
Press  {^} or {V}  repeatedly while talking on the 
headset.
L To adjust the volume using the headset, refer to 
your headset operating instructions.
Listening to messages recorded on the base 
unit answering system
You can listen to messages with your headset.
1Press  {6 } to play back.
2Press  {W } to switch from the base unit to the 
headset.
[  Base unit
[ Base unit
[ Base unit
[  Base unit
TG938x(e).book  Page 49  Friday, July 3, 2009  10:10 AM 
						

							Useful Information
50For assistance, please visit http://www.panasonic.com/help
Wall mounting
Base unit
1
Lead the AC adaptor cord and telephone line 
cord through the hole in the wall mounting 
adaptor in the direction of the arrow.
2Tuck the telephone line cord inside the wall 
mounting adaptor (A). Connect the AC 
adaptor cord and telephone line cord ( B).
3Insert the hooks on the wall mounting adaptor 
into holes  1 and 2  on the base unit.
4Adjust the adaptor to hold the base unit, then 
push it in the direction of the arrow until it clicks 
into place.
Hook
AC adaptor cord
A
B
21
2 1
TG938x(e).book  Page 50  Friday, July 3, 2009  10:10 AM