Panasonic Kx Tg7841 Operating Instructions Manual

							Making/answering calls, intercom
Problem Cause/solution
 is displayed.
R
The handset is too far from the base unit. Move closer.
RThe base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 47).
Noise is heard, sound cuts in
a
 nd out. R
You are using the handset or base unit in an area with
high electrical interference. Re-position the base unit and
use the handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
The handset or base unit does
n
 ot ring. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 39, 42).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 38, 42).
R When one handset is selected to ring for cellular calls,
other units do not ring. To change the selection, see
page 20.
R Silent mode is turned on. Turn it off (page 44).
I cannot make local calls with
t
 he handset or base unit using
a cellular line. R
You need to add your area code when making cellular
calls. Store your area code in order to automatically add it
to the beginning of the 7-digit phone number when
making cellular calls (page 20).
I cannot make or answer
c
 ellular calls with the handset
or base unit. R
Depending on the cellular phone’s compatibility, you may
not be able to make or answer cellular calls even if the
cellular phone is connected to the base unit.
R Make sure that the CELL 1 or CELL 2 indicator lights up
and the cellular phone is connected to the base unit
(page 19).
R If someone is talking on a cellular call or using the
headset, you cannot use the cellular feature. There can
be only one active Bluetooth connection at a time.
R The cellular phone is being used separately from your
system.
I can make and answer cellular
c
 alls but cannot hear a sound. R
The Bluetooth technology on your cellular phone may not
be functioning normally. Turn off and on your cellular
phone.
R Disconnect and reconnect the base unit AC adaptor and
try again.
I cannot switch cellular calls
f
 rom the unit to the cellular
phone. R
Your cellular phone may not support this feature. Refer to
the operating instructions of your cellular phone. For assistance, please visit http://www.panasonic.com/help
71Useful Information
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							Problem Cause/solution
I cannot make a call using the
l andline. R
The dialing mode may be set incorrectly. Change the
setting (page 16).
R The cellular line only mode is turned on. Turn it off
(page 19).
I cannot make long distance
c
 alls. R
Make sure that you have long distance service. Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not
d
 isplayed. R
You must subscribe to Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone
equipment such as a Caller ID box or cordless telephone
line jack, plug the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend
connecting a DSL/ADSL filter between the base unit and
the telephone line jack. Contact your DSL/ADSL provider
for details.
R The name display service for landline calls may not be
available in some areas. Contact your service provider/
telephone company for details.
R Other telephone equipment may be interfering with this
unit. Disconnect the other equipment and try again.
Caller information is displayed
o
 r announced late. R
Depending on your service provider/telephone company,
the unit may display or announce the caller’s information
at the 2nd ring or later.
R Move closer to the base unit.
Caller information is not
a
 nnounced. R
The ringer volume for landline is turned off. Adjust the
ringer volume (page 39, 42).
R The ringer volume for cellular line is turned off. Adjust the
ringer volume (page 38, 42).
R When one handset is selected to ring for cellular calls,
other units do not announce caller information. To change
the selection, see page 18.
R The Talking Caller ID feature is turned off. Turn it on
(page 40, 42).
R The ring as cell mode is set to  “On (without Talking
CID) ”. To change the mode, see page 18.
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting
(page 61).
R Your unit does not announce caller information if
– the base unit or 2 or more handsets are on a call.
– a headset is in use. 72
For assistance, please visit http://www.panasonic.com/helpUseful Information
TG78xx(en)_1210_ver101.pdf   722012/12/10   21:19:32 
						

							Problem Cause/solution
The caller list/incoming phone
n umbers are not edited
automatically. R
The Caller ID number auto edit feature is turned off. Turn
it on and try again (page 40, 43).
R You need to call back the edited number to activate Caller
ID number auto edit.
I cannot dial the phone number
e
 dited in the caller list. R
The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 50).
Time on the unit has shifted. RI
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to
“Manual ” (off) (page 40).
The 2nd caller’s information is
n
 ot displayed during an outside
call. R
In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID). Using Bluetooth devices
Problem Cause/solution
I cannot copy phonebook
e
 ntries from a cellular phone. R
Confirm that the cellular phone supports Bluetooth
wireless technology.
R Confirm that the cellular phone supports the Phone Book
Access Profile (PBAP) or Object Push Profile (OPP)
specification.
R If the cellular phone is already connected to another
Bluetooth device such as a Bluetooth headset, turn it off
or disconnect it from the cellular phone.
R Someone is using a cellular line or headset. Try again
later.
R Turn the cellular phone off, then turn it on and try again.
R If an entry is already stored in the unit’s shared
phonebook, the entry cannot be copied even by selecting
another group.
I cannot have a conversation
u
 sing the headset. R
Your Bluetooth headset is not paired. Pair it (page 54).
RTurn your headset off, then turn it on and try again.
Noise is heard during a call on
t
 he headset. R
A Bluetooth headset can communicate with the base unit
within a range of approximately 10 m (33 feet). The
connection may be subject to interference from
obstructions such as walls or electronic devices. Move
closer to the base unit. For assistance, please visit http://www.panasonic.com/help
73Useful Information
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							Problem Cause/solution
I cannot connect my headset to
t he base unit. R
Confirm that your headset is turned on.
RIf your headset is already connected to another Bluetooth
device such as your cellular phone, disconnect the
headset from your cellular phone, then perform the
connecting procedure from the base unit.
R If someone is using a cellular line, you cannot connect the
headset. There can be only one active Bluetooth
connection at a time.
R The headset has not been paired to the base unit. Pair
the headset (page 54).
Some headset enhanced
f
 eatures are not available. R
The base unit does not support enhanced features such
as Last number redial or Call reject.
An error tone is heard when I
t
 ry to program the Bluetooth
feature. R
The Bluetooth feature cannot be accessed immediately
after connecting the AC adaptor to the base unit. Wait a
few seconds and try again.
R The headset has not connected to the base unit yet, even
though you performed the connecting procedure setting.
Wait a few seconds and try again.
Text message alert is not
a
 nnounced. R
The text message alert announcement depends on the
“Ring as cell (limited) ” setting (page 18) and the
“ Talking Caller ID ” setting (page 40, 42).
To make the unit announce text message alerts, there are
2 methods available, depending on whether or not you
want the unit to emit the same ring as the cellular phone
when a call is being received on the cellular phone.
– If you prefer the same ring as the cellular phone, select “On (with Talking CID) ” of the  “Ring as
cell (limited) ” setting.
– If you prefer the same ring as the unit, select  “Off ” of
the  “Ring as cell (limited) ” setting, and select
“ On ” of the  “Talking Caller ID ” setting on the
handset and base unit. 74
For assistance, please visit http://www.panasonic.com/helpUseful Information
TG78xx(en)_1210_ver101.pdf   742012/12/10   21:19:32 
						

							Answering system
Problem Cause/solution
The unit does not record new
m essages. R
The answering system is turned off. Turn it on (page 56).
RThe answering system does not answer or record calls
from cellular lines.
R The message memory is full. Erase unnecessary
messages (page 57).
R The recording time is set to  “Greeting only ”. Change
the setting (page 62).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company,
not your telephone. Change the unit’s number of rings
setting or contact your service provider/telephone
company (page 62).
R The answering system will not answer incoming calls
while:
– the base unit or 2 or more handsets are on a cellular
call or an intercom call.
– a headset is in use.
Caller information is recorded in the caller list.
I cannot operate the answering
s
 ystem remotely. R
The remote access code is not set. Set the remote
access code (page 60).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 60).
R The answering system is turned off. Turn it on (page 61).
R You cannot operate the answering system when calling a
cellular phone paired to the base unit.
The unit does not emit the
s
 pecified number of rings. R
If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings. Bluetooth PIN
Problem Cause/solution
I cannot remember the PIN. RC
hange the PIN using the following method.
1 MMENU N#619
2 *7000
3 Enter the new 4-digit PIN.  a M OK N
4 Enter the new 4-digit PIN again.  a M SAVE N a  M OFF N For assistance, please visit http://www.panasonic.com/help
75Useful Information
TG78xx(en)_1210_ver101.pdf   752012/12/10   21:19:32 
						

							Liquid damage
Problem Cause/solution
Liquid or other form of moisture
h as entered the handset/base
unit. R
Disconnect the AC adaptor and telephone line cord from
the base unit. Remove the batteries from the handset and
leave to dry for at least 3 days. After the handset/base
unit are completely dry, reconnect the AC adaptor and
telephone line cord. Insert the batteries and charge fully
before use. If the unit does not work properly, contact an
authorized service center. Caution:
R
T

o avoid permanent damage, do not use a microwave oven to speed up the drying process.
76 For assistance, please visit http://www.panasonic.com/helpUseful Information
TG78xx(en)_1210_ver101.pdf   762012/12/10   21:19:32 
						

							FCC and other information
For assistance, please visit http://www.panasonic.com/help
77Useful InformationTG78xx(en)_1210_ver101.pdf   772012/12/10   21:19:32This equipment complies with Part 68 of the 
FCC rules and the requirements adopted by 
the ACTA. On the bottom of this equipment 
is a label that contains, among other 
information, a product identifier in the 
format US:ACJ----------.
If requested, this number must be provided 
to the telephone company.
L Registration No.............(found on the 
bottom of the unit)
L Ringer Equivalence No. (REN).......0.1B
A plug and jack used to connect this 
equipment to the premises wiring and 
telephone network must comply with the 
applicable FCC Part 68 rules and 
requirements adopted by the ACTA. A 
compliant telephone cord and modular plug 
is provided with the product. It is designed 
to be connected to a compatible modular 
jack that is also compliant.
The REN is used to determine the number 
of devices that may be connected to a 
telephone line. Excessive RENs on a 
telephone line may result in the devices not 
ringing in response to an incoming call. In 
most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain 
of the number of devices that may be 
connected to a line, as determined by the 
total RENs, contact the local telephone 
company. For products approved after July 
23, 2001, the REN for the product is part of 
the product identifier that has the format 
US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a 
decimal point (e.g., 03 is a REN of 0.3).
If this equipment causes harm to the 
telephone network, the telephone company 
will notify you in advance that temporary 
discontinuance of service may be required. 
But if advance notice isnt practical, the 
telephone company will notify the customer 
as soon as possible. Also, you will beadvised of your right to file a complaint with 
the FCC if you believe it is necessary.
The telephone company may make changes 
in its facilities, equipment, operations or 
procedures that could affect the operation of 
the equipment. If this happens the 
telephone company will provide advance 
notice in order for you to make necessary 
modifications to maintain uninterrupted 
service.
If trouble is experienced with this 
equipment, for repair or warranty 
information, please contact a Factory 
Service Center or other Authorized Servicer. 
If the equipment is causing harm to the 
telephone network, the telephone company 
may request that you disconnect the 
equipment until the problem is resolved.
Connection to party line service is subject to 
state tariffs. Contact the state public utility 
commission, public service commission or 
corporation commission for information.
If your home has specially wired alarm 
equipment connected to the telephone line, 
ensure the installation of this equipment 
does not disable your alarm equipment. If 
you have questions about what will disable 
alarm equipment, consult your telephone 
company or a qualified installer.
This equipment is hearing aid compatible as 
defined by the FCC in 47 CFR Section 
68.316.
When you hold the phone to your ear, noise 
might be heard in your Hearing Aid. Some 
Hearing Aids are not adequately shielded 
from external RF (radio frequency) energy. If  
noise occurs, use an optional headset 
accessory or the speakerphone option (if 
applicable) when using this phone. Consult 
with your audiologist or Hearing Aid  
						

							78
For assistance, please visit http://www.panasonic.com/helpUseful InformationTG78xx(en)_1210_ver101.pdf   782012/12/10   21:19:32manufacturer about the availability of 
Hearing Aids which provide adequate 
shielding to RF energy commonly emitted 
by digital devices.
WHEN PROGRAMMING EMERGENCY 
NUMBERS AND(OR)  MAKING TEST 
CALLS TO EMERGENCY NUMBERS:
1) Remain on the line and briefly explain to 
the dispatcher the reason for the call.
2) Perform such activities in the off-peak 
hours, such as early morning or late 
evenings.
This device complies with Part 15 of the 
FCC Rules. Operation is subject to the 
following two conditions:
(1) This device may not cause harmful 
interference, and (2) this device must 
accept any interference received, including 
interference that may cause undesired 
operation.
Privacy of communications may not be 
ensured when using this phone.
CAUTION:
Any changes or modifications not expressly 
approved by the party responsible for 
compliance could void the user’s authority 
to operate this device.
NOTE:
This equipment has been tested and found 
to comply with the limits for a Class B digital 
device, pursuant to Part 15 of the FCC 
Rules. These limits are designed to provide 
reasonable protection against harmful 
interference in a residential installation. This 
equipment generates, uses, and can radiate 
radio frequency energy and, if not installed 
and used in accordance with the 
instructions, may cause harmful 
interference to radio communications. 
However, there is no guarantee that 
interference will not occur in a particular 
installation. If this equipment does cause 
harmful interference to radio or television 
reception, which can be determined by
turning the equipment off and on, the user isencouraged to try to correct the interference 
by one or more of the following measures:
– Reorient or relocate the receiving 
antenna.
– Increase the separation between the 
equipment and receiver.
– Connect the equipment into an outlet on a 
circuit different from that to which the 
receiver is connected.
– Consult the dealer or an experienced 
radio/TV technician for help.
Some cordless telephones operate at 
frequencies that may cause interference to 
nearby TVs and VCRs. To minimize or 
prevent such interference, the base of the 
cordless telephone should not be placed 
near or on top of a TV or VCR. If  
interference is experienced, move the 
cordless telephone further away from the TV 
or VCR. This will often reduce or eliminate 
interference.
FCC RF Exposure Warning:
L This product complies with FCC radiation 
exposure limits set forth for an 
uncontrolled environment. 
L To comply with FCC RF exposure 
requirements, the base unit must be 
installed and operated 20 cm (8 inches) 
or more between the product and all 
person’s body (excluding extremities of 
hands, wrist and feet). 
L This product may not be collocated or 
operated in conjunction with any other 
antenna or transmitter.
L The handset may be carried and operated 
with only the specific provided belt-clip. 
Other non-tested belt-clips or similar 
body-worn accessories may not comply 
and must be avoided.
Notice:
L FCC ID can be found inside the battery 
    compartment or on the bottom of the 
units.  
						

							For assistance, please visit http://www.panasonic.com/help
79Useful InformationTG78xx(en)_1210_ver101.pdf   792012/12/10   21:19:32Compliance with TIA-1083 standard: 
Telephone handsets identified with this logo 
have reduced noise and interference when 
used with T-Coil equipped hearing aids and 
cochlear implants.
T
Compatible with
Hearing Aid T-Coil
TIA-1083  
						

							Guía Rápida Española
80
Para obtener ayuda, visite http://www.panasonic.com/help (solo en inglés) Guía Rápida EspañolaTG78xx(en)_1210_ver101.pdf   802012/12/10   21:19:32Conexiones
LUse solo el adaptador de corriente Panasonic PNLV226 incluido.
*Se requiere un filtro DSL/ADSL (no incluido) si tiene servicio de DSL/ADSL.
LUse solo el adaptador de corriente Panasonic PNLV234 incluido.
*Se requiere un filtro DSL/ADSL (no incluido) si tiene servicio de DSL/ADSL.
Unidad base para la serie KX-TG7841
Correcto IncorrectoGancho
Oprima firmemente
el contacto. 
“Clic”“Clic”A la toma de
teléfono de línea
única (RJ11C)
A la toma
de corrienteFiltro DSL/ADSL*
Unidad base para la serie KX-TG7871
A la toma
de corriente
A la toma de
teléfono de línea
única (RJ11C)
Filtro DSL/ADSL*
“Clic”
“Clic”“Clic”
Cargador
A la toma de corriente