Panasonic Kx Tg6500 Operating Instructions Manual

							Useful Information
Answering System Preparation
91
Canceling Registration/Re-registration
Telephone System
For assistance, please call: 1-800-211-PANA(7262) •You can stop registration by pressing [OFF] on the handset and pressing 
[LOCATOR/INTERCOM/TRANSFER] on the base unit.
•If “Wrong handset Refer to manual” is displayed, the handset you tried to 
register is not for this base unit. This handset is for KX-TG5200/KX-TG5202/
KX-TG5210/KX-TG5212/KX-TG5230/KX-TG5240/KX-TG5243/KX-FPG391 base 
unit. The accessory handset for this base unit is KX-TGA650. To order, see 
page 3.If you have canceled handset registration at a previous base unit (p. 90), start 
from step 5. 
1Handset: Press [MENU].
2Handset: Scroll to “Initial setting” by 
pressing [d] or [B], then press the soft key 
().
3Handset: Scroll to “Registration” by 
pressing [d] or [B], then press the soft key 
().
4Handset: Press the soft key ( ) at “HS 
registration”.
5Base unit: 
Press and hold [LOCATOR/INTERCOM/TRANSFER] for 3 seconds.
•The CHARGE indicator flashes. After the CHARGE indicator starts flashing, 
the rest of the procedure must be completed within 1 minute.
6Handset:
(1) Press the soft key ( ).
(2) Wait until a long beep sounds and the 
display shows the new extension number 
(ex. extension number 2).
•Registration is complete.
If you have not canceled the handset’s registration at the previous base unit 
(p. 90), the handset number remains in that base unit’s memory. To erase the 
handset number from the previous base unit, perform the following steps: 
(1) Press and hold [LOCATOR/INTERCOM/TRANSFER] for 3 seconds, and (2) 
Press and hold the handset number [1]
 () to [4] () that you do not want for 5 
seconds. A long beep sounds, then the handset number is erased from the base 
unit memory.
SELECT
Initial setting
SELECT
Registration
SELECTHS registration
OKPress LOCATOR 
on base unit 
for 3 sec.
Then press OK
  OK
 SPIPRIVACY1
Handset [2]
   Registered
IN USE[2]
TG6500.book  Page 91  Friday, June 25, 2004  6:56 PM 
						

							92
If the Following Appear on Your Display...
The following will be displayed on the handset when the unit needs your attention.
Display messageCause & Remedy
Recharge battery•The battery needs to be charged. Recharge the 
battery (p. 17).
Charge for 6 HRS•The battery has been discharged. The handset will 
not work. Fully charge the battery (p. 17).
No link to base.
Move closer to
base and try
again.•The handset has lost communication with the base 
unit. Walk closer to the base unit, and try again.
•Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been canceled. 
Re-register the handset (p. 90, 91).
Please lift up 
and try again.•A handset button was pressed while the handset was 
on the base unit or charger (for KX-TG6502 or 
accessory handset users, p. 3). Lift the handset and 
press the button again.
Busy•The called base unit or handset is in use.
•Other users are using the line(s). Wait until the line 
button light or the line status icon goes out.
•
Privacy mode is on for the call you tried to join (p. 65).
•The handset you tried to send phone book items to is 
in use.
•
The handset you are calling is too far from the base unit.
Invalid•The called handset has not been registered to the 
base unit.
•You selected your own extension number.
    Error!!
•When you tried to register or deregister the handset, 
the handset and base unit could not link for some 
reason, such as interference from electrical 
appliances. Move the handset and base unit away 
from any electrical appliances and try again.
•If more than 1 handset is in use, you may not be able 
to register/deregister. Try again later.
•Another handset tried to send phone book items to 
you but copying stopped. Have the other handset 
user re-send the items to you (p. 52, 53).
System is busy. 
Please try again 
later.•If more than 1 other user is using the handset and/or 
base unit, such as conducting outside/intercom calls 
or listening to messages, you may not be able to use 
the handset. Try again later.
•The Answering System is in use (answering a call or 
playing back messages). Try again later.
•The handset has lost communication with the base 
unit. Walk closer to the base unit and try again.
TG6500.book  Page 92  Friday, June 25, 2004  6:56 PM 
						

							Useful Information
Answering System Preparation
93
If the Following Appear on Your Display...
Telephone System
For assistance, please call: 1-800-211-PANA(7262)
Display messageCause & Remedy
Phone book full
•When you tried to store an item in the phone book, 
the phone book memory was full. Press [OFF] to exit 
programming mode. To erase other items from the 
phone book, see page 51.
---Incomplete---
Tom Jones
098-765-4321
Phone book full
(The name/number is 
an example.)•
When the displayed item was sent to the destination 
handset, the phone book memory was full and 
copying stopped. If you tried to send all of the items, 
the item displayed with “
Incomplete” and items after 
it have not been copied to the destination handset. 
Press 
[OFF] to exit. To erase items from the 
destination handset phone book, see 
page 51. You 
can copy all of the items again or copy the items 
which have not been copied one by one (p. 52, 53).
---Incomplete---
Tom Jones
555-765-4321
(The name/number is 
an example.)•The destination handset is out of area.
•The destination handset user may have pressed [
C] 
or [s].
     Phone book       
No items stored•Your phone book is empty. No items cannot be 
copied to the destination unit.
Denied•The Room Monitor feature is turned off on the 
destination handset or base unit and cannot be 
monitored (p. 63).
•The called handset was on the base unit. The 
handset must be off the base unit to be monitored.
Invalid.                     
Please register 
to the base unit•The handset you tried to call has not been registered 
to the base unit. Register the handset (p. 91, steps 5 
and 6).
        
 Error!!                   
4 handsets have 
already been 
registered.•4 handsets have already been registered to the base 
unit. To cancel a handset’s registration, see page 90. 
•You may have registered one of your handsets to 
another base unit without deleting its registration to 
this base unit. Erase the handset’s registration from 
the base unit. 
(1) Press and hold [LOCATOR/INTERCOM/
TRANSFER] for 3 seconds, and (2) Press and hold 
the handset number [1]
 ( ) to [4] () that you do 
not want for 5 seconds. A long beep sounds, then the 
handset number is erased from the base unit 
memory.
TG6500.book  Page 93  Friday, June 25, 2004  6:56 PM 
						

							94
If the Following Appear on Your Display...
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on 
Your Display...” (p. 92–94) for the Cause & Remedy.
Telephone System
Display messageCause & Remedy
Wrong handset
Refer to manual•The accessory handset for this base unit is 
KX-TGA650. To order, see page 3. Your handset is 
not for this base unit. Your handset is for KX-TG5200/
KX-TG5202/KX-TG5210/KX-TG5212/KX-TG5230/
KX-TG5240/KX-TG5243/KX-FPG391 base unit. 
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an 
alarm tone sounds.•The handset has lost communication with the 
base unit. Walk closer to the base unit, and try 
again.
•
Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been 
canceled. Re-register the handset (p. 90, 91).
Static, sound cuts in/out, fades. 
Interference from other 
electrical units.•Move the handset and base unit away from 
other electrical appliances (p. 6).
•Walk closer to the base unit.
•Raise the base unit antennas.
•Turn on the Clarity Booster feature (p. 36).
•
If the unit is connected to a telephone line with 
DSL service, you may hear noise from the 
receiver or speaker during conversations. We 
recommend connecting a noise filter (contact 
your DSL service provider) to the telephone line 
between the base unit and the telephone line 
jack.
The base unit/handset does 
not ring.•The ringer volume is turned off. Set to high, 
medium, or low (p. 24, 25).
•If more than 1 other user is using the handset 
and/or base unit, the handset/base unit may 
not ring. Users will hear incoming call tones 
(p. 68) during a call or in room monitor mode.
The handset display is blank.•If the handset display is blank, fully charge the 
battery (p. 16).
TG6500.book  Page 94  Friday, June 25, 2004  6:56 PM 
						

							Useful Information
Answering System Preparation
95
Troubleshooting
Telephone System
For assistance, please call: 1-800-211-PANA(7262)
You cannot program any 
function items.•Programming is not possible while the 
handset or base unit is being used.
•Do not pause for over 60 seconds while 
programming.
•Walk closer to the base unit.
•While another user is listening to messages or 
the Answering System is handling a call, you 
cannot program. Try again later.
While programming or 
searching, the handset or base 
unit starts to ring and the 
program/search stops.•A call is coming in. To answer the call, press 
[
C], [s], or the called line soft key ( ) 
or ( ) on the handset, or press 
[SP-PHONE] or the called line button on the 
base unit. Start again from the beginning after 
hanging up.
You cannot make an intercom/
outside call.•If more than 1 other user is using the handset 
and/or base unit, you may not be able to make 
a call. Try again later.
•Your handset is in remote operation mode 
(p. 74). Exit by pressing [OFF].
•The handset you called is too far from the 
base unit.
You cannot redial.•If the last number dialed was more than 48 
digits long, the number will not be redialed 
correctly.
•The [REDIAL/PAUSE] button functions as 
either redial or pause. It will redial the last 
number dialed if pressed before dialing any 
digits (p. 34, 38). If another number has been 
dialed first, it will operate as a pause button 
(p. 65).
You cannot make long 
distance calls.•Please make sure you have long distance 
service. 
Problem Cause & Remedy
LINE1
LINE2
TG6500.book  Page 95  Friday, June 25, 2004  6:56 PM 
						

							Troubleshooting
96
The handset does not display 
the caller’s name and/or phone 
number.•You need to subscribe to Caller ID.
•Other telephone equipment may be interfering 
with your phone. Disconnect it and try again.
•Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
•Telephone line noise may be affecting Caller 
ID.
•The caller requested not to send his/her Caller 
ID information (p. 41).
•If a call is being transferred to you, the Caller 
ID information will not be displayed.
•If a (separate) Caller ID box is connected 
between the base unit and the telephone wall 
jack, disconnect the Caller ID box or plug the 
unit directly into the wall jack.
•If the unit is connected to a telephone line with 
DSL service, the unit may not display caller’s 
name and/or phone number properly. We 
recommend connecting a noise filter (contact 
your DSL service provider) to the telephone 
line between the base unit and the telephone 
line jack.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.•The Caller ID Number Auto Edit feature is 
turned off. Turn it on (p. 45) and try again.
•You need to press [
C], [s], or a line soft key 
( ) or ( ) after editing the number.
The handset display exits the 
Caller List or phone book.•Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.•The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 32) or listen to the new 
messages (p. 73, 74, 80).
You cannot have a 
conversation using the 
headset.•Make sure the optional headset is connected 
properly (p. 87).
•If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem Cause & Remedy
LINE1LINE2
TG6500.book  Page 96  Friday, June 25, 2004  6:56 PM 
						

							Useful Information
Answering System Preparation
97
Troubleshooting
Telephone System
For assistance, please call: 1-800-211-PANA(7262)
Answering System
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are not 
recorded.•The recording time is set to “Greeting only”. Select 
“1 minute”, “2 minutes” or “3 minutes” (p. 30).
•Memory is full. Erase unnecessary messages (p. 77).
•The Answering System is not turned on for the 
line you wish to record messages from. Select 
the desired line or both lines by pressing [LINE 
SELECT] repeatedly, then turn the Answering 
System on again (p. 71).
“ ” flashes and the 
ANSWER ON indicator flashes 
rapidly. No new messages are 
recorded.•Memory is full. Erase unnecessary messages 
(p. 77).
You cannot operate the 
Answering System from the 
base unit or the handset.•If more than 1 other user is using the handset 
and/or base unit, you may not be able to 
operate the Answering System. Try again later.
•
If another user is listening to messages or the 
Answering System is handling a call, you cannot 
operate the Answering System. Try again later.
You cannot operate the 
Answering System from a touch 
tone phone.•Make sure you entered the correct remote 
code (p. 81).
•The Answering System may not respond if the 
tones are too short to activate the unit. Press 
each button firmly.
•
The Answering System is off. Turn it on (p. 71).
When you play back messages 
or turn on the Answering 
System, the base unit and 
handset announce the wrong 
day and time.•The date and time may be set incorrectly. Set 
the date and time again (p. 20).
Caller ID information is not 
displayed during message 
playback (p. 76).•Caller ID information will not be displayed
— if a message is recorded by using [MEMO] 
(p. 78), or
—
if a call is transferred to the Answering System 
and the caller leaves a message (p. 79).
Although you tried to erase all 
messages, all messages are 
not erased.•If you pressed a button to start another operation 
before you hear “
No messages”, erasing is 
stopped. Erase messages again (p. 77, 78).
The NEW MESSAGE indicator 
still flashes even if you have 
listened to all new messages.•The other line has new messages. Select that 
line by pressing [LINE SELECT], then play 
back the new messages (p. 73).
•If you selected lines to play back messages, 
memo messages will not be played. Play back 
messages without selecting lines first (p. 73).
FULL
TG6500.book  Page 97  Friday, June 25, 2004  6:56 PM 
						

							Troubleshooting
98
General
An incoming message recorded 
for a line is not played after 
pressing [MESSAGE].•Select the line for that message by pressing 
[LINE SELECT], then press [MESSAGE] 
(p. 73).
Memo messages are not 
played after pressing 
[MESSAGE].•You may have pressed [LINE SELECT] before 
pressing [MESSAGE]
. Press [MESSAGE] 
again without pressing [LINE SELECT] (p. 73).
Problem Cause & Remedy
The handset/base unit does not 
work.•Check the settings (p. 12–17).
•Check whether the dialing mode setting is 
correct (p. 21).
•Fully charge the battery (p. 16).
•Clean the charge contacts and charge again 
(p. 17).
•Check battery installation (p. 16).
•Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
•The handset has not been registered to the 
base unit. Register the handset (p. 91, steps 5 
and 6).
•Re-install the battery (p. 16) and fully charge it.
“Recharge battery” is 
displayed, “
3” flashes, 
or the handset beeps 
intermittently.•Fully charge the battery (p. 16, 17).
“Charge for 6 HRS” and 
“
4” are displayed and the 
handset does not work.•The battery has been discharged. Fully charge 
the battery (p. 16, 17).
You charged the battery fully, 
but “Recharge battery” is 
still displayed and/or “
3” 
continues to flash, or “Charge 
for 6 HRS” and “
4” are 
displayed.•Clean the charge contacts and charge again 
(p. 17).
•
The battery may need to be replaced. If you 
install a new battery, fully charge it (p. 16, 17).
The CHARGE indicator does 
not go out after the battery has 
been charged.•This is normal.
If you cannot solve your 
problem•Visit our website:
http://www.panasonic.com/support
•Contact us via the web at: 
http://www.panasonic.com/contactinfo
•Call our customer call center at: 
1-800-211-PANA(7262)
Problem Cause & Remedy
TG6500.book  Page 98  Friday, June 25, 2004  6:56 PM 
						

							Answering System Preparation
99
Telephone System
Useful Information
For assistance, please call: 1-800-211-PANA(7262)
Important Safety Instructions
When using this unit, basic safety precautions should always be followed to reduce 
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this unit.
3. Unplug this unit from AC outlets before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for example, near a bathtub, washbowl, kitchen 
sink, or the like.
5. Place this unit securely on a stable surface. Serious damage and/or injury may 
result if the unit falls.
6. Do not cover slots and openings on the unit. They are provided for ventilation 
and protection against overheating. Never place the unit near radiators, or in a 
place where proper ventilation is not provided.
7. Use only the power source marked on the unit. If you are not sure of the type of 
power supplied to your home, consult your dealer or local power company.
8. Do not place objects on the power cord. Install the unit where no one can step 
or trip on the cord.
9. Do not overload wall outlets and extension cords. This can result in the risk of 
fire or electric shock.
10. Never push any objects through slots in this unit. This may result in the risk of 
fire or electric shock. Never spill any liquid on the unit.
11. To reduce the risk of electric shock, do not disassemble this unit. Take the unit 
to an authorized servicenter when service is required. Opening or removing 
covers may expose you to dangerous voltages or other risks. Incorrect 
reassembly can cause electric shock when the unit is subsequently used.
12. Unplug this unit from the wall outlet and refer servicing to an authorized 
servicenter when the following conditions occur:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following the operating instructions. 
Adjust only controls covered by the operating instructions. Improper 
adjustment may require extensive work by an authorized servicenter.
E. If the unit has been dropped or physically damaged.
F. If the unit exhibits a distinct change in performance.
13. During thunderstorms, avoid using telephones except cordless types. There 
may be a remote risk of an electric shock from lightning.
14. Do not use this unit to report a gas leak, when in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
TG6500.book  Page 99  Friday, June 25, 2004  6:56 PM 
						

							100
Important Safety Instructions
CAUTION:
To reduce the risk of fire or injury to persons, read and follow these instructions.
1. Use only the battery(ies) specified.
2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local 
waste management codes for special disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and 
may cause burns or injury to the eyes or skin. The electrolyte may be toxic if 
swallowed.
4. Exercise care in handling batteries in order not to short the battery to conductive 
materials such as rings, bracelets, and keys. The battery and/or conductor may 
overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only in 
accordance with the instructions and limitations specified in this manual.
WARNING:
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS 
PRODUCT TO RAIN OR ANY TYPE OF MOISTURE.
•The AC adaptor is used as the main disconnect device, ensure that the AC outlet is 
located/installed near the unit and is easily accessible.
FCC and Other Information 
This equipment complies with Part 68 of the FCC rules and the requirements adopted 
by the ACTA. On the bottom of this equipment is a label that contains, among other 
information, a product identifier in the format US:ACJ-----. 
If requested, this number must be provided to the telephone company.
Registration No.  ......................................................... (found on the bottom of the unit)
Ringer Equivalence No. (REN)................................................................................0.2B
A plug and jack used to connect this equipment to the premises wiring and telephone 
network must comply with the applicable FCC Part 68 rules and requirements adopted 
by the ACTA. A compliant telephone cord and modular plug is provided with this 
product. It is designed to be connected to a compatible modular jack that is also 
compliant.
The REN is used to determine the number of devices that may be connected to a 
telephone line. Excessive RENs on a telephone line may result in the devices not 
ringing in response to an incoming call. In most but not all areas, the sum of RENs 
should not exceed five (5.0). To be certain of the number of devices that may be 
connected to a line, as determined by the total RENs, contact the local telephone 
company. For products approved after July 23, 2001, the REN for this product is part 
of the product identifier that has the format US:AAAEQ##TXXXX. The digits 
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
TG6500.book  Page 100  Friday, June 25, 2004  6:56 PM