Panasonic Kx Tg5240 Operating Instructions Manual

							Useful Information
Answering System Preparation
81
Canceling Registration/Re-registration
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Make sure the base unit and the other handsets are not being used. Have 
both the handset and base unit nearby during registration.
•You can stop registration by pressing [OFF] on the handset and pressing 
[LOCATOR/INTERCOM/TRANSFER] on the base unit.
•If “Wrong handset Refer to manual” is displayed, the handset you tried to 
register is not for this base unit. This handset is for KX-TG6500 base unit. The 
accessory handsets for this base unit are KX-TGA520 and KX-TGA523. To order, 
see page 3.
If you have canceled handset registration at a previous base unit (p. 80), start 
from step 5. 
1Handset: Press [MENU].
2Handset: Scroll to “Initial setting” by pressing 
[d] or [B], then press the soft key ( ).
3Handset: Scroll to “Registration” by 
pressing [d] or [B], then press the soft key 
().
4Handset: Press the soft key ( ) at “HS 
registration”.
5Base unit: 
Press and hold [LOCATOR/INTERCOM/TRANSFER] for 3 seconds.
•The CHARGE indicator flashes. After the CHARGE indicator starts flashing, 
the rest of the procedure must be completed within 1 minute.
6Handset:
(1) Press the soft key ( ).
(2) Wait until a long beep sounds and the 
display shows the new extension number 
(ex. extension number 2).
•Registration is complete.
If you have not canceled the handset’s registration at the previous base unit 
(p. 80), the handset number remains in that base unit’s memory. To erase the 
handset number from the previous base unit, see the base unit’s Operating 
Instructions. For the KX-TG5240/KX-TG5243 base unit: (1) Press and hold 
[LOCATOR/INTERCOM/TRANSFER] for 3 seconds, and (2) Press and hold the 
handset number [1]
 ( ) to [4] () that you do not want for 5 seconds. A long 
beep sounds, then the handset number is erased.
SELECTInitial setting
SELECT
Registration
SELECTHS registration
OKPress LOCATOR 
on base unit 
for 3 sec.
Then press OK
  BOX 1BOX 2OK
 SPIPRIVACY1
Handset [2]
   Registered
IN USE[2]
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							82
If the Following Appear on Your Display...
The following will be displayed on the handset when the unit needs your attention.
Display messageCause & Remedy
Recharge battery•The battery needs to be charged. Recharge the 
battery (p. 14).
Charge for 6 HRS•The battery has been discharged. The handset will 
not work. Fully charge the battery (p. 13).
No link to base.
Move closer to
base and try
again.•The handset has lost communication with the base 
unit. Walk closer to the base unit, and try again.
•Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been canceled. 
Re-register the handset (p. 80, 81).
Please lift up 
and try again.•A handset button was pressed while the handset was 
on the base unit or charger (for KX-TG5243 or 
accessory handset users, p. 3). Lift the handset and 
press the button again.
Busy•The called base unit or handset is in use.
•
Privacy mode is on for the call you tried to join (p. 56).
•The handset you tried to send phone book items to is 
in use.
•
The handset you are calling is too far from the base unit.
Invalid•The called handset has not been registered to the 
base unit.
•You selected your own extension number.
    Error!!
•When you tried to register or deregister the handset, 
the handset and base unit could not link for some 
reason, such as interference from electrical 
appliances. Move the handset and base unit away 
from any electrical appliances and try again.
•If more than one handset is in use, you may not be 
able to register/deregister. Try again later.
•Another handset tried to send phone book items to 
you but copying stopped. Have the other handset 
user re-send the items to you (p. 44, 45).
System is busy. 
Please try again 
later.•If more than one other user is using the handset and/
or base unit, such as conducting outside/intercom 
calls or listening to messages, you may not be able to 
use the handset. Try again later.
•The Answering System is in use (answering a call or 
playing back messages). Try again later.
•The handset has lost communication with the base 
unit. Walk closer to the base unit and try again.
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							Useful Information
Answering System Preparation
83
If the Following Appear on Your Display...
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Display messageCause & Remedy
Phone book full
•When you tried to store an item in the phone book, 
the phone book memory was full. Press [OFF] to exit 
programming mode. To erase other items from the 
phone book, see page 43.
---Incomplete---
Tom Jones
098-765-4321
Phone book full
(The name/number is 
an example.)•
When the displayed item was sent to the destination 
handset, the phone book memory was full and 
copying stopped. If you tried to send all of the items, 
the item displayed with “
Incomplete” and items after 
it have not been copied to the destination handset. 
Press 
[OFF] to exit (p. 44, 45). To erase items from 
the destination handset phone book, see page 43. 
You can copy all of the items again or copy the items 
which have not been copied one by one (p. 44, 45).
---Incomplete---
Tom Jones
555-765-4321
(The name/number is 
an example.)•The destination handset is out of area.
•The destination handset user may have pressed 
[C] or [s].
     Phone book       
No items stored•Your phone book is empty. No items were copied to 
the destination unit.
Denied•The Room Monitor feature is turned off on the 
destination handset or base unit and cannot be 
monitored (p. 54).
•The called handset was on the base unit. The 
handset must be off the base unit to be monitored.
Invalid.                     
Please register 
to the base unit•The handset you tried to call has not been registered 
to the base unit. Register the handset (p. 81, steps 5 
and 6).
        
 Error!!                   
4 handsets have 
already been 
registered.•4 handsets have already been registered to the base 
unit. To cancel a handset’s registration, see page 80. 
•You may have registered one of your handsets to 
another base unit without deleting its registration to 
this base unit. Erase the handset’s registration from 
the base unit. 
For the KX-TG5240/KX-TG5243 base unit: 
(1) Press and hold [LOCATOR/INTERCOM/
TRANSFER] for 3 seconds, and (2) Press and hold 
the handset number [1]
 ( ) to [4] () that you do 
not want for 5 seconds. A long beep sounds, then the 
handset number is erased.
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							84
If the Following Appear on Your Display...
Troubleshooting
If the handset display shows error messages, see “If the Following Appear on 
Your Display...” (p. 82–84) for the Cause & Remedy.
Telephone System
Display messageCause & Remedy
Wrong handset
Refer to manual•This handset is not for this base unit. This handset is 
for KX-TG6500 base unit. The accessory handsets 
for this base unit are KX-TGA520 and KX-TGA523. 
To order, see page 3.
Problem Cause & Remedy
“No link to base.
Move closer to
base and try
again.” is displayed and an 
alarm tone sounds.•The handset has lost communication with the base 
unit. Walk closer to the base unit, and try again.
•Confirm the base unit’s AC adaptor is plugged in.
•Raise the base unit antennas.
•The handset’s registration may have been 
canceled. Re-register the handset (p. 80, 81).
Static, sound cuts in/out, 
fades. Interference from other 
electrical units.•Move the handset and base unit away from 
other electrical appliances (p. 6).
•Walk closer to the base unit.
•Raise the base unit antennas.
•Turn on the Clarity Booster feature (p. 29).
•
If the unit is connected to a telephone line with 
DSL service, you may hear noise from the 
receiver or speaker during conversations. We 
recommend connecting a noise filter (contact 
your DSL service provider) to the telephone line 
between the unit and the telephone line jack.
The base unit and/or handset 
does not ring.•The ringer volume is turned off. Set to high, 
medium, or low (p. 20, 21).
•
If more than one other user is using the handset 
and/or base unit, the handset/base unit may not 
ring. Users will hear incoming call tones (p. 59).
The handset display is blank.•If the handset display is blank, fully charge 
the battery (p. 13).
You cannot program any 
function items.•Programming is not possible while the 
handset and/or base unit is being used.
•
Do not pause for over 60 seconds while programming.
•Walk closer to the base unit.
•While another user is listening to messages 
or the Answering System is handling a call, 
you cannot program. Try again later.
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							Useful Information
Answering System Preparation
85
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
While programming or 
searching, the handset or 
base unit starts to ring and the 
program/search stops.•A call is coming in. To answer the call, press 
[
C], [s] or [SP-PHONE]. Start again from 
the beginning after hanging up.
You cannot make an intercom/
outside call.•If more than one other user is using the 
handset and/or base unit, you may not be 
able to make a call. Try again later.
•Your handset is in remote operation mode 
(p. 65). Exit by pressing [OFF].
•The handset you called is too far from the 
base unit.
You cannot redial.•If the last number dialed was more than 48 digits 
long, the number will not be redialed correctly.
•The [REDIAL/PAUSE] button on the base 
unit functions as either redial or pause. It will 
redial the last number dialed if pressed 
before dialing any digits (p. 30). If another 
number has been dialed first, it will operate 
as a pause button (p. 56).
You cannot make long 
distance calls.•Please make sure you have long distance service. 
•Check if Caller IQ feature is turned on. Turn 
Caller IQ feature off (p. 90).
The handset does not display 
the caller’s name and/or 
phone number.•You need to subscribe to Caller ID.
•
Other telephone equipment may be interfering 
with your phone. Disconnect it and try again.
•Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
•
Telephone line noise may be affecting Caller ID.
•The caller requested not to send his/her 
Caller ID information (p. 32).
•If a call is being transferred to you, the Caller 
ID information will not be displayed.
•If a (separate) Caller ID box is connected 
between the base unit and the telephone wall 
jack, disconnect the Caller ID box or plug the 
unit directly into the wall jack.
•If the unit is connected to a telephone line 
with DSL service, the unit may not display 
caller’s name and/or phone number properly. 
We recommend connecting a noise filter 
(contact your DSL service provider) to the 
telephone line between the unit and the 
telephone line jack.
Problem Cause & Remedy
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							Troubleshooting
86
The handset and/or base unit 
does not announce the 
displayed caller’s name.•The handset and/or base unit ringer volumes 
are turned off. Set to high, medium, or low 
(p. 20, 21).
•The Talking Caller ID feature is turned off. 
Turn it on (p. 33, 34).
The handset and/or base unit 
does not announce the 
displayed caller’s name 
properly.•Name pronunciation may vary. Name 
pronunciation quality is based on names 
most commonly used in the United States.
•The handset and/or base unit will announce 
each letter of abbreviations, such as “Co.” 
and “Inc.”.
•Caller ID supports names of up to 15 letters. 
If the caller’s name has more than 15 letters, 
the name will not be announced correctly.
The handset cannot 
automatically edit the Caller 
List/incoming phone numbers.•The Caller ID Number Auto Edit feature is 
turned off. Turn it on (p. 37) and try again.
•You need to press [C] or [s] after editing 
the number.
The handset display exits the 
Caller List or phone book.•Do not pause for over 60 seconds while 
searching.
The Ringer/Message Alert 
indicator flashes slowly when 
the handset is not ringing and 
in use.•The Message Alert is turned on and new 
messages have been recorded. Turn the 
Message Alert off (p. 26) or listen to the new 
messages (p. 64, 65, 70).
You cannot have a 
conversation using the 
headset.•Make sure the optional headset is connected 
properly (p. 77).
•If “SP-phone” is displayed on the handset, 
press [C] to switch to the headset.
Problem Cause & Remedy
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							Useful Information
Answering System Preparation
87
Troubleshooting
For assistance, please call: 1-800-211-PANA(7262)
Telephone System
Answering System
Problem Cause & Remedy
The Answering System is on, 
but incoming messages are 
not recorded.•The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 24).
•Memory is full. Erase unnecessary messages 
(p. 67).
“  ” flashes and the 
ANSWER ON indicator flashes 
rapidly. No new messages are 
recorded.•Memory is full. Erase unnecessary messages 
(p. 67).
You cannot access a mailbox 
from the base unit or the 
handset.•If more than one other user is using the 
handset and/or base unit, you may not be able 
to access the mailbox. Try again later.
•If another user is listening to messages or the 
Answering System is handling a call, you 
cannot access the mailbox. Try again later.
You cannot access a mailbox 
from a touch tone phone.•Make sure you entered the correct remote 
code (p. 71).
•
If “Enter Mailbox password” is heard, Mailbox 2 or 
3 has a password which must be entered (p. 62).
•The Answering System may not respond if 
the tones are too short to activate the unit. 
Press each button firmly.
•
The Answering System is off. Turn it on (p. 73).
When you play back 
messages or turn on the 
Answering System, the base 
unit and handset announce 
the wrong day and time.•The date and time may be set incorrectly. Set 
the date and time again (p. 17).
Caller ID information is not 
displayed during message 
playback (p. 66).•Caller ID information will not be displayed
— if a message is recorded by using [MEMO] 
(p. 68), or
— if a call is transferred to a mailbox and the 
caller leaves a message (p. 69).
FULL
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							Troubleshooting
88
General
You cannot remember your 
mailbox password. You cannot 
retrieve the messages from 
your mailbox.•Confirm the mailbox password using the 
handset (p. 62).
•
If you cannot use the handset, you can 
retrieve the messages from your mailbox after 
erasing the password, using the base unit;
Press [PROGRAM], [MUTE], [#], and 
[9][0][0][0].
Please note that the following settings will 
return to the factory preset with the Mailbox 2 
and 3 passwords.
Problem Cause & Remedy
The handset and/or base unit 
does not work.•Check the settings (p. 12–14).
•Check whether the dialing mode setting is 
correct (p. 18).
•Fully charge the battery (p. 13).
•Clean the charge contacts and charge again 
(p. 14).
•Check battery installation (p. 13).
•Unplug the base unit’s AC adaptor to reset it. 
Plug in, and try again.
•The handset has not been registered to the 
base unit. Register the handset (p. 81, steps 
5 and 6).
•
Re-install the battery (p. 13) and fully charge it.
Problem Cause & Remedy
Function Factory preset
Date & time —
Dialing mode Tone
Flash time 700ms
Line mode B mode
Answering System On
Number of rings 4
Recording time 3 min
Remote code 11
Recording mode
Standard (16 min)
Base unit ringer volume High
Base unit ringer tone Tone 1
Base unit inco
ming call tone2
Base unit room monitor modeOff
Base unit Talking Caller IDOn
Caller IQ featureOff
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							Useful Information
Answering System Preparation
89
Troubleshooting
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527)
Telephone System
For assistance, please call: 1-800-211-PANA(7262)
openLCR service for Caller IQ
“Recharge battery” is 
displayed, “
3” flashes, 
or the handset beeps 
intermittently.•Fully charge the battery (p. 13).
“Charge for 6 HRS” and 
“
4” are displayed and the 
handset does not work.•The battery has been discharged. Fully 
charge the battery (p. 14).
You charged the battery fully, 
but “Recharge battery” is 
still displayed and/or “
3” 
continues to flash, or “Charge 
for 6 HRS” and “
4” are 
displayed.•Clean the charge contacts and charge again 
(p. 14).
•
The battery may need to be replaced. If you 
install a new battery, fully charge it (p. 13, 14).
The CHARGE indicator does 
not go out after the battery has 
been charged.•This is normal.
If you cannot solve your 
problem•Visit our website:
http://www.panasonic.com/support
•Contact us via the web at: 
http://www.panasonic.com/contactinfo
•Call our customer call center at: 
1-800-211-PANA(7262)
Problem Cause & Remedy
When you try to download the 
data from openLCR, the voice 
prompt is not announced from 
the handset while “Listen & 
follow phone guidance.” 
is being displayed.• Check the settings (p. 12–14).
• Dialing to openLCR may have been 
disconnected. Try again (p. 92).
• If you cannot solve a problem, consult 
openLCR (see below).
For more information about 
Caller IQ• Call openLCR’s customer service department 
at 1-866-openLCR(1-866-673-6527).
• openLCR’s web site:
www.openLCR.com
Problem Cause & Remedy
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							90
openLCR Service for Caller IQ
The unit is compatible with services provided by openLCR.
Important:
• If you have any questions regarding the openLCR service, call openLCR’s 
customer service department at 1-866-openLCR(1-866-673-6527).
• NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR 
MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY 
WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS 
OF, OPENLCR.COM, INC. (OPENLCR). NEITHER PCC NOR MECA NOR ANY 
OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE ANY 
WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, TO 
ANY CUSTOMER OR ANY OTHER THIRD PARTY WITH RESPECT TO ANY 
OF THE SERVICES PROVIDED BY OPENLCR, NOR ASSUME NOR CREATE 
ANY OTHER OBLIGATION OF ANY KIND ON BEHALF OF OPENLCR.
Turning on or off Caller IQ Feature 
After the first download to your phone, Caller IQ features are automatically turned 
on. If you wish, you can turn off Caller IQ.
•When Caller IQ is on, “
[CIQ]” is displayed while talking.
To turn off Caller IQ feature (when it is already on.)
To turn on Caller IQ feature (after it was turned off)
•If you turn on or off Caller IQ feature using one of the handsets, you will not need 
to turn on or off using another handset.
1Press [MENU].
2Scroll to “Caller IQ” by pressing [d] or 
[B], then press the soft key ( ).
3Scroll to “Turn CIQ off?” by pressing [d] 
or [B], then press the soft key ( ).
•“Caller IQ off” is displayed.
4Press [OFF].
1Follow steps 1 to 2 of “To turn off Caller IQ feature” above.
2Press the soft key ( ) at “Turn CIQ 
on?”.
•“Caller IQ on” is displayed.
3Press [OFF].
Handset
SELECTCaller IQ
YESTurn CIQ off?
YESTurn CIQ on?
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