Panasonic Kx Prw120 Operating Instructions Manual

							
Answering system settings
Call screeningWhile a caller is leaving a message, you can
listen to the call through the handset’s
speaker. To adjust the speaker volume, press
M D N or  MC N repeatedly. You can answer the call
by pressing  M
N on the handset. Call
screening can be set for each handset. The
default setting is  “On ”.
1 MMenu N (right soft key)  #310
2 Mb N: Select the desired setting.  a
M Save N a  M OFF N
Number of rings before the unit
answers a call
You can change the number of times the
phone rings  “Ring count ” before the unit
answers calls. You can select 2 to 7 rings, or
“ Toll saver ”.
The default setting is  “4 rings ”.
“ Toll saver ”: The unit’s answering system
answers at the end of the 2nd ring when new
messages have been recorded, or at the end
of the 5th ring when there are no new
messages. If you call your phone from outside
to listen to new messages (page 40), you
know that there are no new messages when
the phone rings for the 3rd time. You can then
hang up without being charged for the call.
1 MMenu N (right soft key)  #211
2 Mb N: Select the desired setting.  a
M Save N a  M OFF N
For voice mail service subscribers
If you subscribe to a flat-rate service package
that includes Caller ID, call waiting, voice mail,
and unlimited local/regional/long distance
calls, please note the following:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 36).
R To use this unit’s answering system rather
than the voice mail service provided by
your service provider/telephone company,
please contact your service provider/
telephone company to deactivate your
voice mail service.
If your service provider/telephone company
cannot do this:
– Set this unit’s  “Ring count ” setting so
that this unit’s answering system
answers calls before the voice mail
service of your service provider/
telephone company does. It is necessary
to check the number of rings required to
activate the voice mail service provided
by your service provider/telephone
company before changing this setting.
– Change the number of rings of the voice mail service so that the answering
system can answer the call first. To do
so, contact your service provider/
telephone company.
Caller’s recording time
You can change the maximum message
recording time allowed for each caller. The
default setting is  “3 min ”.
1 MMenu N (right soft key)  #305
2 Mb N: Select the desired setting.  a
M Save N a  M OFF N
Selecting “ Greeting only ”
You can select  “Greeting only ” which sets
the unit to announce a greeting message to
callers but not record messages.
Select  “Greeting only ” in step 2 on
“Caller’s recording time”, page 41.
Note:
R When you select  “Greeting only ”:
– If you do not record your own message, the unit will play the pre-recorded
greeting-only message asking callers to
call again later.
– If you use your own message, record the greeting-only message asking callers to
call again later (page 36).
For assistance, please visit http://www.panasonic.com/help41
Answering System

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Smartphone integration
You can install the free Smartphone Connect
app on your smartphone and use your
smartphone as an extension of your phone
system. The following features are available
when using the app.
– Making and receiving calls using yourlandline
– Making and receiving intercom calls
– Playing answering system messages
– Checking your call log
– Copying phonebook entries from your smartphone to your phone system
– Transferring landline calls between your smartphone and your handsets
– Copying images from your smartphone to your handsets to be used as wallpaper
patterns
(Android™ version only)
– Copying the ringtone from your smartphone to your handsets (Android version only)
Requirements
RiPhone ®
 4, iPhone 4S, iPhone 5, iPad ®
, or
iPad mini (iOS 5.0 or later)
or
An Android device (Android 4.0 or later)
R The Smartphone Connect app (see
page 43)
R A wireless router (IEEE 802.11g or IEEE
802.11n recommended)
R You must configure both your base unit and
your smartphone to connect wirelessly to
your home network via your wireless router.
R In order to use most of the app’s features,
your smartphone needs to be connected to
the same wireless router as your base unit.
(You cannot use these features while away
from home.)
Functionality information
RThe app may not function properly
depending on system environment, such as
your smartphone model, peripherals
connected to your smartphone, and the
apps installed on your smartphone.
Trademarks
RAndroid is a trademark of Google Inc.
R iPhone and iPad are registered trademarks
of Apple Inc.
R Wi-Fi ®
 is a registered mark of the Wi-Fi
Alliance.
R All other trademarks identified herein are
the property of their respective owners.
Network settings
Before you begin
Confirm the following before you configure the
base unit to connect wirelessly to your home
network.
RMake sure your wireless router is turned on
and functioning.
R Make sure that you know your wireless
router’s Wi-Fi settings, including its SSID
(wireless network name), security
password, etc. In some situations, you may
also need to know the IP-related settings
required in order for the base unit to
connect to your wireless router, including
your wireless router’s IP address, subnet
mask, etc.
R Make sure you have the operating
instructions included with your wireless
router handy.
Typical configuration (DHCP)
1 MMenu N (right soft key)  #523
2 Mb N:  “Search for networks ” a
M Select N
R The base unit searches for available
wireless networks and
“Searching... ” is displayed.
R When searching is complete, a list of
available wireless networks is
displayed, including the SSID, security
setting, and signal strength.
R The base unit cannot find your wireless
router if the wireless router does not
broadcast its SSID. If there is a “stealth
mode” setting, turn it off; if there is a
“SSID broadcast” setting, turn it on.
Change the appropriate setting before
42For assistance, please visit http://www.panasonic.com/help
Smartphone Integration

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performing this procedure, and then
change it back when finished.
3 Mb N: Select your wireless router’s SSID.
a  M Select N
4 Confirm the SSID and then press  MOK N.
5 Enter the password required to access
the wireless network.  a M OK N
R After the base unit connects to the
wireless router,  “Connected to ” and
your wireless router’s SSID is
displayed.
6 MOFF N
Simplified configuration (WPS,
DHCP)
This procedure requires a wireless router that
supports WPS. If your wireless router supports
WPS, make sure the feature is turned on, and
locate its WPS button before beginning this
procedure. The WPS button is typically
labeled “WPS” or has two curved arrows on it.
1 MMenu N (right soft key)  #523
2 Mb N:  “WPS (Easy setting) ” a
M Select N
3 Press the WPS button on your wireless
router and then press  MOK N on the
handset.
R The base unit searches for your
wireless router and  “Searching... ”
is displayed.
R After the wireless router is found, the
base unit’s Wi-Fi settings will be
completed automatically. When the
setup is complete,  “Connected to ”
and your wireless router’s SSID is
displayed.
4 MOFF N
Advanced configuration (static IP
settings)
After using the procedure explained in “Typical
configuration (DHCP)”, page 42 or “Simplified
configuration (WPS, DHCP)”, page 43, use
the procedure below to set the base unit’s IP
settings manually if necessary.
This procedure is not necessary for most
users.
1 MMenu N (right soft key)  #500
2 Mb N:  “Manual (Static) ” a  M Select N
3 Mb N: Select the desired item.  a M Select N
4 Enter the desired setting.  a M OK N
R Press  MFE N to move the cursor if
necessary.
5 Set the other items as necessary.
6 Mb N:  “ ” a  M Select N a  M OFF N
Smartphone Connect app
Once you have configured the base unit’s
Wi-Fi and network settings, you are ready to
download the Smartphone Connect app.
Download information is available at the web
page listed below.
www.panasonic.net/pcc/support/tel/air
For information about using the app, refer to
the Smartphone Connect App Guide, which is
available for download at the web page listed
above.
Other network features
Wi-Fi repeater mode
You can increase the signal range of your
wireless network by turning on the base unit’s
Wi-Fi repeater mode feature.
1 MMenu N (right soft key)  #538
2 Mb N: Select the desired setting.  a M Save N
Important:
R If using Wi-Fi repeater mode, do not place
the base unit and your wireless router too
close to each other. If they are too close,
For assistance, please visit http://www.panasonic.com/help43
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using Wi-Fi repeater mode can cause the
sound to cut out briefly during landline calls.
R Do not use Wi-Fi repeater mode if you
already have a Wi-Fi range extender. If you
already have a Wi-Fi range extender, using
Wi-Fi repeater mode can cause network
problems such as not being able to access
the Internet, and the sound may cut out
briefly during landline calls.
Confirming network status
1 MMenu N (right soft key)  #526
2 Mb N and  MFE N: Display the desired
information.  a M OFF N
Confirming your wireless
router’s Wi-Fi signal strength
1 MMenu N (right soft key)  #537
2 Confirm the signal strength.  a M OFF N
Resetting the base unit’s network
settings
All network-related settings will be reset to the
default settings. No other information will be
deleted.
1 MMenu N (right soft key)  #730
2 Mb N: Select the desired setting  a
M Select N.
44For assistance, please visit http://www.panasonic.com/help
Smartphone Integration

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Voice mail serviceVoice mail is an automatic answering service
offered by your service provider/telephone
company. After you subscribe to this service,
your service provider/telephone company’s
voice mail system answers calls for you when
you are unavailable to answer the phone or
when your line is busy. Messages are
recorded by your service provider/telephone
company, not your telephone. Please contact
your service provider/telephone company for
details of this service.
Important:
R To use the voice mail service provided by
your service provider/telephone company
rather than the unit’s answering system,
turn off the answering system (page 36).
For details, see page 41.
Storing the voice mail (VM)
access number
In order to listen to your voice mail messages,
you must dial your service provider/telephone
company’s voice mail access number. Once
you have stored your voice mail access
number, you can dial it automatically
(page 45).
1 MMenu N (right soft key)  #331
2 Enter your access number (24 digits
max.).  a M Save N a  M OFF N
Note:
R When storing your voice mail access
number and your mailbox password, press
MD N (Pause) to add pauses (page 14)
between the access number and the
password as necessary. Contact your
service provider/telephone company for the
required pause time.
Example:
To erase the voice mail access
number
1 MMenu N (right soft key)  #331
2 Press and hold  MClear N until all digits are
erased.  a M Save N a  M OFF N
Voice mail (VM) tone detection
Your service provider/telephone company
sends special signals (sometimes called
“voice mail tones” or “stutter tones”) to the unit
to let you know you have new voice mail
messages. If you hear a series of dial tones
followed by a continuous dial tone after you
press  M
N, you have new voice mail
messages. Soon after you hang up a call or
after the phone stops ringing, your unit checks
the phone line to see if new voice mail
messages have been recorded.
Turn this feature off when:
– You do not subscribe to voice mail service.
– Your service provider/telephone company does not send voice mail tones.
– Your phone is connected to a PBX.
If you are not sure which setting is required,
contact your service provider/telephone
company.
Turning VM tone detection on/off
The default setting is  “On ”.
1 MMenu N (right soft key)  #332
2 Mb N: Select the desired setting.  a
M Save N a  M OFF N
Listening to voice mail messages
The unit lets you know that you have new
voice mail messages in the following way:
–“New Voice Mail ” is displayed if
message indication service is available.
1 MVM N*1
or
M Menu N (right soft key)  #330
R The speakerphone turns on.
2 Follow the pre-recorded instructions.
3 When finished, press  MOFF N.
For assistance, please visit http://www.panasonic.com/help45
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VM access 
numberPauses PasswordPPPP 8888   
						

							
*1 If there are no new messages in the voicemail,  MVM N is not displayed.
Note:
R If the handset still indicate there are new
messages even after you have listened toall new messages, turn it off by pressing
and holding  # until the handset beeps.
Error messages
Display messageCause/solution
Ask phone
company for
VM access #R You have not stored the voice mail access number. Store the
number (page 45).
Base no power  
or No link to base.
Reconnect main
base AC adaptor.R The handset has lost communication with the base unit. Move
closer to the base unit and try again.
R Unplug the base unit’s AC adaptor to reset the unit.
Reconnect the adaptor and try again.
R The handset’s registration may have been canceled.
Re-register the handset (page 32).
BusyRThe called unit is in use.
R Other units are in use and the system is busy. Try again later.
R The handset you are using is too far from the base unit. Move
closer and try again.
Check tel lineRThe supplied telephone line cord has not been connected yet
or not connected properly. Check the connections (page 9).
Error!!RRecording was too short. Try again.
InvalidRThere is no handset registered to the base unit matching the
handset number you entered.
R The handset is not registered to the base unit. Register the
handset (page 32).
Memory fullRThe phonebook memory is full. Erase unwanted entries
(page 19).
R Message memory is full. Erase unwanted messages
(page 37).
R The call block list memory is full. Erase unwanted entries
(page 29).
R The schedule alarm memory is full. Erase unwanted entries
(page 32).
R Handset memory is full. Erase unwanted wallpaper images,
photos, or ringtones (page 25).
Requires
subscription
to Caller ID.RYou must subscribe to a Caller ID service. Once you receive
caller information after subscribing to a Caller ID service, this
message will not be displayed.
Use
rechargeable
battery.RA wrong type of battery such as Alkaline or Manganese was
inserted. Use only the rechargeable Ni-MH batteries noted on
page 3, 6.
46For assistance, please visit http://www.panasonic.com/help
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TroubleshootingIf you still have difficulties after following the instructions in this section, disconnect the base unit’s
AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset,
and then insert the batteries into the handset again.
General use
ProblemCause/solution
The handset does not turn
on even after installing
charged batteries.R Place the handset on the base unit or charger to turn on the
handset.
The unit does not work.RMake sure the batteries are installed correctly (page 9).
R Fully charge the batteries (page 10).
R Check the connections (page 9).
R Unplug the base unit’s AC adaptor to reset the unit. Reconnect
the adaptor and try again.
R The handset has not been registered to the base unit. Register
the handset (page 32).
The handset display is
blank or dark.RThe handset is in screen saver mode (page 12). Activate the
handset display again by:
– pressing  M
N when on a call.
– pressing  MOFF N at all other times.
R “LCD backlight ” is set to  “Off ” while on charge. Change
the setting (page 24).
I cannot hear a dial tone.R Make sure that you are using the supplied telephone line cord.
Your old telephone line cord may have a different wiring
configuration.
R The base unit’s AC adaptor or telephone line cord is not
connected. Check the connections.
R Disconnect the base unit from the telephone line and connect
the line to a known working telephone. If the working
telephone operates properly, contact our service personnel to
have the unit repaired. If the working telephone does not
operate properly, contact your service provider/telephone
company.
The handset beeps.RNew messages have been recorded. Listen to the new
messages (page 37).
The handset display
begins operating
automatically.RDemonstration mode is activated. Remove the batteries from
the handset, and then insert the batteries into the handset
again.
Menu list
ProblemCause/solution
The display is in a
language I cannot read.RChange the display language (page 12).
For assistance, please visit http://www.panasonic.com/help47
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ProblemCause/solution
I cannot display the
wallpaper.RWallpaper is displayed in the standby mode only when you
select  “Digital(Small) ” or  “Off ” for the clock setting.
Change the clock setting (page 24).
I cannot register a handset
to a base unit.R The maximum number of handsets (6) is already registered to
the base unit. Cancel unused handset registrations from the
base unit (page 33).
Battery recharge
ProblemCause/solution
The handset beeps and/or flashes.RBattery charge is low. Fully charge the batteries (page 10).
I fully charged the
batteries, but
–
 still flashes,
– is displayed, or
– the operating time seems to be shorter.
RClean the battery ends (, ) and the charge contacts with
a dry cloth and charge again.
R It is time to replace the batteries (page 9).
Making/answering calls, intercom
ProblemCause/solution
 is displayed.RThe handset is too far from the base unit. Move closer.
R The base unit’s AC adaptor is not properly connected.
Reconnect AC adaptor to the base unit.
R The handset is not registered to the base unit. Register it
(page 32).
Noise is heard, sound cuts
in and out.R You are using the handset or base unit in an area with high
electrical interference. Re-position the base unit and use the
handset away from sources of interference.
R Move closer to the base unit.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The wireless network is congested. When using a smartphone
to talk on landline calls (page 42), sound may cut out if large
amounts of data are transmitted over the wireless network,
such as when streaming video, downloading or uploading
large files, etc.
R The base unit’s Wi-Fi repeater mode feature is turned on and
the base unit is too close to your wireless router. Turn Wi-Fi
repeater mode off (page 43), or place the base unit and your
wireless router further from each other.
R The base unit’s Wi-Fi repeater mode feature is turned on and
you are also using a Wi-Fi range extender. Do not use Wi-Fi
repeater mode if you already have a Wi-Fi range extender.
48For assistance, please visit http://www.panasonic.com/help
Useful Information

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ProblemCause/solution
The handset does not ring.RThe ringer volume is turned off. Adjust ringer volume (page 14,
23).
R Silent mode is turned on. Turn it off (page 28).
I cannot make a call.RThe dialing mode may be set incorrectly. Change the setting
(page 13).
I cannot make long
distance calls.R Make sure that you have long distance service.
Caller ID/Talking Caller ID
ProblemCause/solution
Caller information is not
displayed.RYou must subscribe to a Caller ID service. Contact your
service provider/telephone company for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug
the unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service may not be available in some areas.
Contact your service provider/telephone company for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is
displayed or announced
late.RDepending on your service provider/telephone company, the
unit may display or announce the caller’s information at the
2nd ring or later.
R Move closer to the base unit.
Caller information is not
announced.RThe handset ringer volume is turned off. Adjust it (page 14, 23).
R The Talking Caller ID feature is turned off. Turn it on (page 23).
R The number of rings for the answering system is set to  “2
rings ” or  “Toll saver ”. Select a different setting (page 41).
The caller list/incoming
phone numbers are not
edited automatically.R The Caller ID number auto edit feature is turned off. Turn it on
and try again (page 24).
R You need to call back the edited number to activate Caller ID
number auto edit.
I cannot dial the phone
number edited in the caller
list.RThe phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area code
is missing). Edit the phone number with another pattern
(page 35).
Time on the unit has
shifted.R Incorrect time information from incoming Caller ID changes the
time. Set the time adjustment to  “Manual ” (off) (page 23).
For assistance, please visit http://www.panasonic.com/help49
Useful Information

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ProblemCause/solution
The 2nd caller’s
information is not
displayed during an
outside call.RIn order to use Caller ID, call waiting, or Call Waiting Caller ID
(CWID), you must first contact your service provider/telephone company and subscribe to the desired service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID and
Call Waiting with Caller ID services (CWID).
Answering system
ProblemCause/solution
The unit does not record
new messages.R The answering system is turned off. Turn it on (page 36).
R The message memory is full. Erase unwanted messages
(page 38).
R The recording time is set to  “Greeting only ”. Change the
setting (page 41).
R If you subscribe to a voice mail service, messages are
recorded by your service provider/telephone company, not
your telephone. Change the unit’s number of rings setting or
contact your service provider/telephone company (page 41).
I cannot operate the
answering system
remotely.RThe remote access code is not set. Set the remote access
code (page 39).
R You are entering the wrong remote access code. If you have
forgotten your remote access code, enter the remote access
code setting to check your current code (page 39).
R The answering system is turned off. Turn it on (page 40).
The unit does not emit the
specified number of rings.RIf the first ring is turned off, the number of rings decreases by 1
from the specified number of rings.
Liquid damage
ProblemCause/solution
Liquid or other form of
moisture has entered the
handset/base unit.RDisconnect the AC adaptor and telephone line cord from the
base unit. Remove the batteries from the handset and leave to
dry for at least 3 days. After the handset/base unit are
completely dry, reconnect the AC adaptor and telephone line
cord. Insert the batteries and charge fully before use. If the unit
does not work properly, contact an authorized service center.
Caution:
RTo avoid permanent damage, do not use a microwave oven to speed up the drying process.
50For assistance, please visit http://www.panasonic.com/help
Useful Information

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