Panasonic Kx P8410 Operating Instructions Manual

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Care and Maintenance
If the communication link between your computer and
the printer is working but the printer ejects a blank page
when printing from your application or through Windows,
make sure that the appropriate driver is installed and that
you have selected the printer correctly.
Corrective Action
Make sure that you plugged in the printer and turned it on. Printer not operating.Trouble
Make sure that you connected the interface cable(s)
properly.
More info to come for
these messages.
nIf you can’t make a print
Corrective ActionTrouble
Follow the procedure below and
disable the 
bi-directional interface. (The Status
Display function becomes ineffective.)
Windows 95:
1.Click Start, select Settings, then
click Printers.
2.Click the 
Panasonic KX-P8410icon.
3.Click the Filemenu, then click
Properties.
4.Click the Detailstab and Spool
settings....
5. Click Disable bi-directional
support for this printer, then click
OK.
Windows NT 4.0:
1.Click Start, select Settings, then
click Printers.
2.Click the Panasonic KX-P8410icon.
3.Click the Filemenu, then click
Properties.
4.Click the Portstab.
5. Click off the Enable bidirectional
supportcheck box.
6.Click OK. The computer is not
properly
communicating with
the printer. The printer does
not print
correctly.
Possible Cause
The setting for
printing is not
effective.Some applications
may not allow you
to change the
settings through the
KX-P8410 printer
driver’s setting
window.Change the application’s settings. 
						

							132
Make sure that the media thickness switch is set
correctly for the installed media( +P. 29). Make sure that you use a high-quality laser paper: 
60-105 g/m
2(16-28 lbs.) paper in the media trays and 
75-165 g/m2(20-44 lbs.) paper in the multi-purpose tray.
Use only recommended transparencies( +P. 167). 
We cannot guarantee the results of other transparencies.
TroubleCorrective Action
Frequent media jams.
Care and Maintenance
Fan the paper or transparencies before installing them in
their respective trays; this is especially important for
transparencies because they tend to stick together.
Make sure that you have loaded paper in the paper tray
and transparencies in the transparency tray.
Make sure that the media is installed under the hooks at
the front of the media tray.
If printing on transparencies and your printer has a 2nd
Cassette Feeder, make sure that the transparency tray is
installed in the upper or middle tray slot.
Clean the paper-pick rollers 
( +P. 106 for instructions).
If you are using media that is 105 g/m
2(28 lbs.), check if
the Face Down media output setting is selected in the
driver. If it is, change the setting to Face Up.
Make sure that the media is installed under the hooks at
the front of the media tray.
Do not overfill the media tray, as indicated by the red line
on the right side of the tray.
Clean the paper-pick rollers
( +P. 106 for instructions). Frequent paper-
picking errors.
nMedia problems
Corrective Action
Make sure that the correct size media is in the media
tray.
nProblems with image size and position
Check your application for correct image sizing. Off-set images.
Check your application for image sizing. Cut-off images.
Trouble 
						

							133
When using the multi-purpose tray, make sure that you
have selected the correct media type in the driver or in
the Menu mode of the printer panel. Print the Color Calibration Page from the Color
Calibration menu in the printer panel. Check the density
settings for each color and compare them to the
examples on the Color Density Samples. Refer to Setting
the Color Density on page 56for instructions on
comparing and setting color density.
Make sure that the imaging unit stays covered until
immediately before installing it in the printer. Exposure to
light for more than 45 seconds can damage the imaging
unit.
Toner particles have contaminated the transfer roller.
This can happen if the printed image is larger than the
media (for example, when printing on envelopes). Run
10-20 prints to clean the transfer roller.
Corrective Action
Make sure that you use a high-quality laser paper: 
60-105 g/m
2(16-28 lbs.) paper in the media trays and 
75-165 g/m2(20-44 lbs.) paper in the multi-purpose tray. Make sure that the toner cartridges are installed correctly. Make sure that the imaging unit stays covered until
immediately before installing it in the printer. Exposure to
light can damage the imaging unit and will produce light
streaks or faded prints.
Most spots are caused by fingerprints or dust introduced
into the printer while installing the imaging unit or loading
media.
Make sure that the surface where you unpack the
imaging unit, paper, and transparencies is free of dust.
Keep supplies in a covered area or a closed box.
Do not touch the right side or underside of the imaging
unit; fingerprints affect print quality.
Make sure that the paper or transparency film is clean.
Make sure that you handle the media on the outside
edges to avoid fingerprints.
To get rid of fingerprint spots, print a few prints. Prints have dull, faded
colors.
Trouble
Image is very faded or
pieces of the image
are missing; toner on
the page is loose.
Streaks or spots
The back of the
printed page appears
dirty.
nPrint quality problems
Care and Maintenance
The print quality of a
transparency is poor.There is a defect on the coated surface of the
transparency. Print on the other side. 
						

							134
Care and Maintenance
SCSI
If trouble occurs when printing using SCSI, confirm that the ASPI Manager is
installed. If the ASPI Manager is not installed, you must install it. It is assumed that
the Adaptec SCSI host adapter is installed.
nWindows 3.1 users
Confirm that the SCSI host adapter is installed in your PC
correctly.
In CONFIG.SYS file, check the following setting. 
DEVICE = ASPInDOS.SYS (n = 2, 4, 8 etc.)
If this setting does not exist in CONFIG.SYS, reinstall SCSI driver
using EZ-SCSI (refer to the SCSI host adapter users manual).
Confirm that the EZ-SCSI is installed in Windows 3.1. If Adaptec
EZ-SCSI program group does not exist, install SCSI driver using
EZ-SCSI (refer to SCSI host adapter users manual).
After finishing necessary procedure, restart PC and make sure
that the following message appears on your PC.
“ASPInDOS.SYS Installation successful”
Start Windows and confirm that the printer is recognized by PC
using SCSI utility in EZ-SCSI program group or Show
Configurationin KX-P8410 Utilitiesprogram group.
If the printer is not recognized, please recheck SCSI ID or
terminator settings.
1
2
3
4
5 
						

							135
nWindows 95 users
Confirm that the SCSI host adapter is installed in your PC
correctly.
Click  Startand select Settings, then click Control Panel.
Double-click the Systemicon from the Control Panel.
Click Device Managertab.
If the SCSI host adapter does not exist or displayed with the
exclamation mark !, SCSI driver is not installed correctly. Reinstall
the SCSI driver (refer to SCSI host adapter users manual).
If the SCSI driver is installed correctly, confirm that the printer is
recognized by the PC using Show SCSI utility in EZ-SCSI
program group or Show Configurationin KX-P8410 Utilities
program group.
If the printer is not recognized, please recheck the SCSI ID or
terminator settings.
Care and Maintenance
1
2
3
4
5 
						

							136
Care and Maintenance
nWindows NT 4.0 users
Confirm that the SCSI host adapter is installed in your PC
correctly.
Click Startand select Settings, then click Control Panel.
Double-click the 
SCSI Adapters 
icon from the Control Panel.
If the SCSI host adapter does not exist, SCSI driver is not
installed correctly. Reinstall the SCSI driver (refer to SCSI host
adapter users manual).
If the SCSI driver is installed correctly, confirm that the printer is
recognized by PC using SCSI utility in EZ-SCSI program.
If the printer is not recognized, please recheck the SCSI ID or
terminator settings.
1
2
3
4 
						

							137
Refer to page 123to
clear the jam.
Care and Maintenance
Error Messages
Corrective ActionError Message
Install the paper feeder. Close the optional
cassette side door. Refer to page 113to
clear the jam.Possible Cause
Jam at A
See front door labelA jam has occurred in
the media feed area.
Refer to page 116to
clear the jam.
Refer to page 120to
clear the jam.
Refer to page 122to
clear the jam.
Close the front or right
side door.
Close the left side door.
Close the left side door.
Install the imaging unit.
Install the fuser unit.
Install the oil supply roll.
Install the imaging unit
correctly. A jam has occurred in
the fuser unit.
A jam has occurred
inside the access door
or the right side door.
A jam has occurred in
the output area.
A jam has occurred in
the multi-purpose tray.
Front or right side door
is open.
Left side door is open.
Optional cassette side
door is open.
Standard cassette side
door is open.
Imaging unit is not
installed.
Fuser unit is not
installed.
Paper feeder is not
installed.
Oil supply roll is not
installed.
Imaging unit is not
installed correctly.
Charger is not installed. Jam at C
See front door label
Jam at D
See front door label
Jam at E
See front door label
Jam at MPT
See front door label
Front or Right door
Open
Left side door
Open
Lower Left side door
Open
Upper Left side door
Open
Install the black toner
cartridge. Black toner cartridge is
not installed. Black Toner Cartridge
Not installed
Imaging Unit
Not installed
Fuser Unit
Not installed
Paper feeder
Not installed
Oil Roll
Not installed
Imaging Unit
No tension
Charger
Not installed
Install the cyan toner
cartridge. Cyan toner cartridge is
not installed. Cyan Toner Cartridge
Not installed
Install the magenta
toner cartridge. Magenta toner
cartridge is not
installed. Magenta Toner Cartridge
Not installed
Install the yellow toner
cartridge. Yellow toner cartridge
is not installed. Yellow Toner Cartridge
Not installed
Install the charger. Jam at B
See front door labelA jam has occurred in
the media feed area.Refer to page 115to
clear the jam.
Printer LCD Panel 
						

							138
Communication cannot
be established between
the printer and your
computer.Install a media tray with
media in it.
Media Tray 
Empty All Media Tray
missing or empty
Fuser Unit and Oil Roll
Worn outCall for service. Lower Tray
Empty
Corrective ActionError Message
Care and Maintenance
Possible Cause
Paper Tray
Empty
Transparency Tray
Empty
Output Tray
Full
SIMM Check Error
SCSI error
Ethernet Card
Check Error
Imaging Unit
Worn out
Imaging Unit wearing out
Transfer wearing out
Fuser Unit wearing out
Oil Roll
Worn out
Oil Roll wearing out
Black Toner
Empty Multi-Purpose Tray
EmptyMulti-purpose tray is
empty.Install media in the
multi-purpose tray.
Install a media tray with
paper in it.
Install a media tray with
transparencies in it.
Remove the printed
media from the output
tray.
Connect the SCSI cable
correctly.
Install the Ethernet Card
correctly. No media tray is
installed or media tray
is empty.
No media tray is
installed or media tray
is empty.
Output tray is full.
Controller Optional
SIMM check error.
Printer Ethernet Card
I/F Error.
Imaging unit is worn
out.
Imaging unit is wearing
out.
Second transfer roller is
wearing out.
Fuser is worn out.
Fuser is wearing out.
Oil supply roll is worn
out.
Oil supply roll is
wearing out.
Black toner cartridge is
empty.
Install media in the
upper media tray.
Install media in the
middle media tray.
Install media in the
lower media tray. Media tray is empty.
Middle tray is empty in
the 2nd cassette feeder
option.
Lower tray is empty in
the 2nd cassette feeder
option. Upper Tray
Empty
Middle Tray
Empty
Replace the imaging
unit now.
Replace the imaging
unit soon.
Replace the transfer
roller soon.
Replace the fuser unit
now.
Replace the fuser unit
soon.
Replace the oil supply
roll now.
Replace the oil supply
roll soon.
Replace the black toner
cartridge now.
Media tray is missing or
empty All media trays are
missing or empty.
Install the media tray
with media in it. 
						

							139
The printer is too hot or
room temperature is
too high to print Labels. Cyan Toner
Empty
Error Message
Too hot to print Label
Remove Label, Cancel jobCorrective Action
Yellow toner cartridge
is almost empty. Yellow toner cartridge
is empty.
Care and Maintenance
Possible Cause
Low Black Toner
Low Cyan Toner
Low Magenta Toner
Low Yellow TonerBlack toner cartridge is
almost empty.
Cyan toner cartridge is
almost empty.
Magenta toner
cartridge is almost
empty.
Yellow Toner 
EmptyReplace the yellow
toner cartridge now.
Replace the black toner
cartridge soon.
Replace the cyan toner
cartridge soon.
Replace the magenta
toner cartridge soon.
Replace the yellow
toner cartridge soon.
Wait until the printer
cools down, or use in a
cooler place [below
32.5°C (90.5°F)].
Replace the magenta
toner cartridge now. Magenta Toner
EmptyCyan toner cartridge is
empty.
Magenta toner
cartridge is empty.Replace the cyan toner
cartridge now.
There is not enough
memory in the printer. Memory Overflow Press CONTINUE
button on the panel or
wait for auto recovery
after 10 seconds. (only
when Auto Continue
setting is ON)
Perform the following
procedure.
1. Add memory.
2. Select a lower
resolution on the
Printer Driver.
3. Select Dither A on the
Printer Driver. 
						

							140
Close all applications
and turn off the
computer, then turn it
on again. An illegal error has
occurred. KX-P8410 or Printer Driver
is in error. Abort printing.
Error messagePossible causeRecovery
Care and Maintenance
Reinstall the KX-P8410
software. 1/16 compression table
is not found.
Check the cable
connection of the
printer or turn on the
printer. The printer connected
with the parallel cable
is not recognized. Block 16 table open error:
Table file not open!
BReprint later when
the printer is free
from other jobs. The printer is printing. KX-P8410 is not detected.
Selected port is LPT.
Please check LPT cable,
Power ON or Printer
condition.
The printer is being
used by another
device. KX-P8410 is already used
by other devices.BReprint later when
the printer is free
from other jobs.
BTurn off the printer
and the computer,
then turn them on
again.
KX-P8410 is not detected.
Selected port is SCSI.
Please check SCSI cable,
Power ON or Printer
conditionKX-P8410 is not
recognized as a SCSI
device.Check the cable
connection of the
system or turn on the
printer.
BConfirm the SCSI
board is correctly
installed in the
computer or cable is
correctly connected.
BTurn off the
computer, then turn it
on again.
LPT Port or KX-P8410 is
busy.
Printer Driver For Windows 3.1
ASPI does not support this
mode!!Correctly install the
SCSI board and its
driver. (Refer to the
manual of the SCSI
board.)
For any other trouble
related to SCSI, refer to
the SCSIsection of
Care and Maintenance
( +P. 134). ASPI is not initialized!!SCSI board and its
driver are not installed
correctly.
The transfer data area
for printing has
allocated more than
16MB. Memory is allocated Above
16MB. If your SCSI
controller is connected in
an ISA slot, Printing may
not print correctly!!
Resource DLL file is not
found.The necessary file for
printing is not found.Reinstall the KX-P8410
software.