Panasonic Kx Mb271 Operating Instructions Manual

							11. Help
71
For assistance, please visit http://www.panasonic.com/help
11.3.6 Network (KX-MB781 only)
ProblemCause & Solution
I cannot operate the following 
functions.
–PC printing
–Scanning
–Remote Control
–PC FAX
–Device MonitorLConfirm the LED via the LAN port of the main board. If the LED is glowing 
or blinking red, the network access is working correctly.
– LED ON: The main board is linked to the network equipment on the 
LAN.
– LED blinking: The main board is communicating with the network 
equipment on the LAN.
If the LED is not glowing or blinking, follow the solutions below to solve the 
problem.
LThe IP address of the unit may have changed.
To detect the IP address, proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the 
unit’s name i [IP Address Checker].
LThe IP address for the unit will be detected.
Note:
LIf the IP address cannot be detected, enter it manually (feature #501 on 
page 57). The IP address of the computer and the unit must be in the 
same local IP address class as shown below. Set the IP address in the 
range of the number specified in the class corresponding to your local 
network scale.
Class Subnet mask IP address
Class A 255.0.0.0 10.0.0.1 -
10.255.255.254
Class B 255.255.0.0 172.xx.0.1 -
172.xx.255.254
*1
Class C 255.255.255.0 192.168.xx.1 -
192.168.xx.254*2
*1 “xx” should be the same value for the unit and for the computer, as 
shown in the following example.
Example: 172.16.0.1 - 172.16.255.254
(The available range of “xx” is 16 - 31)
*2 “xx” should be the same value for the unit and for the computer, as 
shown in the following example.
Example: 192.168.0.1 - 192.168.0.254
(The available range of “xx” is 0 - 255)
LYour firewall software is blocking the connection. Disable the firewall 
software or change the firewall settings to make the Multi-Function Station 
work properly.
The unit does not appear in the 
[Select a Network Device] 
dialog box when installing 
Multi-Function Station.LYour firewall software is blocking the connection and the setup program 
may not list any units. Consult your network administrator and temporarily 
disable the firewall software.
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							11. Help
72
For assistance, please visit http://www.panasonic.com/help
11.3.7 Using an answering machine (KX-MB781 only)
11.3.8 If a power failure occurs
LThe unit will not function.
LIf any documents are stored in the memory (i.e. during copy, PC printing), they will be lost.
KX-MB781 only:
LThe unit is not designed for making emergency telephone calls when the power fails. Alternative arrangements 
should be made for access to emergency services.
LFax transmission and reception will be interrupted.
LDocuments during fax transmission or fax reception will be lost.
LWhen power is restored, a power down report will be printed out stating which fax contents in the memory have 
been erased.
11.3.9 Firewall setting tool for Microsoft Windows XP Service Pack 2/Windows Vista users 
(KX-MB781, LAN connection only)
After installing Microsoft Windows XP Service Pack 2/Windows Vista, you will not be able to use the following 
functions because the Windows Firewall feature will be activated and block the connection.
–Device Monitor
– LPD Manager (Network communication tool)
The Windows Firewall Setting Tool enables you to change the Windows Firewall security settings and to use the above 
functions properly.
1Insert the CD-ROM that is included with the unit into your CD-ROM drive.
L[Panasonic Setup] dialog box will appear. The [Windows Security Alert] 
dialog box appears and asks if 
you want to block 
[PCCMFLPD] and I cannot 
operate the following functions 
after installing the Microsoft 
Windows XP Service Pack 2.
–PC printing
–Scanning
–Remote Control
–PC FAX
–Device MonitorLClick [Keep Blocking] and run the Windows Firewall Setting Tool to allow 
the data transmission for Multi-Function Station (page 72).
ProblemCause & Solution
I cannot receive documents 
automatically.LYour greeting message on the answering machine is too long. Shorten the 
message. Record a message up to 10 seconds long.
LThe answering machine rings too many times. Set to 1 or 2 rings.
I cannot receive voice 
messages.LCheck if the answering machine is turned ON and connected to the unit 
properly (page 42).
LSet the number of rings on the answering machine to 1 or 2.
I pressed the remote access 
code to access the answering 
machine remotely, but the line 
was disconnected.LThe code may include “#” which is used for certain features provided by 
telephone companies. Change the code on the answering machine to 
another number which does not include “#”.
Callers complain that they 
cannot send a document.LThere is no room left in memory of your answering machine to record voice 
messages. See the operating instructions of the answering machine and 
erase unnecessary messages.
LYou set the answering machine to only give a greeting message.
ProblemCause & Solution
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							11. Help
73
For assistance, please visit http://www.panasonic.com/help
2[Tools] i [Windows Firewall Setting]
LThe [Windows Firewall Setting Tool] window will appear.
3[Add to the exceptions list] i [OK] i [OK]
To confirm the security settings (For Windows XP users)
1.[Start] i [Control Panel] i [Security Center]
LThe [Windows Security Center] window will appear.
2.[Windows Firewall]
LThe [Windows Firewall] dialog box will appear.
3.Click the [Exceptions] tab.
4.Confirm that [Panasonic Trap Monitor Service] and [PCCMFLPD] are displayed and checked on the 
[Programs and Services] list.
To confirm the security settings (For Windows Vista users)
1.[Start] i [Control Panel] i [Security Center]
LThe [Windows Security Center] window will appear.
2.[Windows Firewall]
LThe [Windows Firewall] dialog box will appear.
3.[Change Settings]
LThe [User Access Control] dialog box will appear.
4.[Continue]
5.Click the [Exceptions] tab.
6.Confirm that [Panasonic Trap Monitor Service], [PCMFSMLM] and [PCCMFLPD] are displayed and checked 
on the [Programs and Services] list.
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							12. Paper Jams
74
12 Paper Jams Jams
12.1 Recording paper jam
12.1.1 When the recording paper has 
jammed inside of the unit
The display will show the following.
PAPER JAMMED
b
OPEN TOP COVER
CHECK REAR COVER
Caution:
LDo not pull out the jammed paper forcibly before 
opening the top cover.
LTo prevent injuries, be careful not to put your 
hands under the top cover.Case 1:
When the recording paper has jammed near the 
manual input tray:
1.Pull open the paper input tray (1).
2.Open the manual input tray (2) and remove the 
jammed paper (3) carefully by pulling it upwards. 
Then close the manual input tray.
1
3
2
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							12. Paper Jams
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3.Close the paper input tray.
LOpen and close the top cover (4) to clear the 
error message.Case 2:
When the recording paper has jammed near the 
drum and toner unit:
1.Pull open the paper input tray (1).
2.Lift the top cover release lever (2) and open the top 
cover (3).
Note:
LDo not touch the transfer roller (5).
4
Caution:
The fuser unit (4) gets hot. Do not touch 
it.
1
2
4
3
5
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							12. Paper Jams
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3.Remove the jammed paper (6) carefully by pulling it 
upwards.
Remove the jammed paper (7) carefully by pulling it 
toward you.4.Close the paper input tray.
5.Close the top cover until locked.
6
7
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							12. Paper Jams
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Case 3:
When the recording paper has jammed near the 
fuser unit:
1.Lift the top cover release lever (1) and open the top 
cover (2).
Note:
LDo not touch the transfer roller (4).
2.Lift both green levers (5) until they stop.3.Remove the jammed paper (6) carefully by pulling it 
upwards.
4.Push back the green levers (7) to the original 
position.
5.Close the top cover until locked. Caution:
The fuser unit (3) gets hot. Do not touch 
it.
1
3
2
4
5
6
7
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							12. Paper Jams
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12.1.2 When the recording paper is not fed 
into the unit properly
The display will show the following.
CHECK PAPER #1
PRESS START
1Pull the paper input tray until it clicks into place, then 
pull it completely out, lifting the front part of the tray. 
Remove the recording paper and straighten.
2Re-load the recording paper.
3Insert the paper input tray to the unit, lifting the front 
part of the tray. Then push it completely into the unit.
Note:
LIf the error message is still displayed, check the 
recording paper specifications and re-install 
recording paper. See page 13 for details.
12.1.3 When the recording paper in the 
manual input tray is not fed into the unit 
properly
The display will show the following.
CHECK PICK UP
INPUT TRAY #2
1Remove the recording paper.
2Re-insert the recording paper.
Note:
LIf the error message is still displayed, check the 
recording paper specifications and re-install 
recording paper. See page 26 for details.
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							12. Paper Jams
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12.2 Document jams (Auto 
document feeder)
Caution:
LDo not pull out the jammed document forcibly 
before lifting the ADF cover.
1Open the ADF cover (1) while holding the 
document cover (2).
2Remove the jammed document (3) carefully.
When the document has jammed near the 
document entrance:When the document has jammed near the 
document exit:
3Close the ADF cover.
1
2
3
3
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							13. Cleaning
80
13 Clean in g Cleaning
13.1 Cleaning the white plates 
and glass
Clean the white plates and glass when a black line, a 
white line or a dirty pattern appears on:
– your recording paper,
– the original document,
– the scanned data, or
– the fax document received by the other party (KX-
MB781 only).
Caution:
LBe careful when handling the drum and toner 
unit. See the caution for the drum unit on page 9 
for details.
LDo not use paper products, such as paper towels 
or tissues, to clean the inside of the unit.
13.1.1 White plates and scanner glass
1
Open the document cover (1).
2Hold the document cover (2) while cleaning the 
white plates (3) and the scanner glass (4).
3Close the document cover (5).
1
2
3
4
5
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