Panasonic Kx Mb271 Operating Instructions Manual

							10. Useful Information
61
10.2.2 Using Device Monitor
You can confirm the setting information and current 
status of the unit from your computer.
1Start Multi-Function Station.
2[Utilities] i [Device Monitor]
LThe [Device Monitor] window will appear.
3Confirm the status of the unit.
[Status]: Current status of the unit
Note:
LAdditional information (toner and recording paper 
status, unit information, etc.) will be displayed in 
[Status] tab by clicking [Advanced Information].
LThe status of the unit will be updated by clicking 
[Refresh].
LIf a printing error occurs, the Device Monitor will be 
started automatically and display the error 
information.
LFor details, see the help file by selecting [p] from 
Multi-Function Station.
10.2.3 Using the web browser (KX-MB781, 
LAN connection only)
You can confirm the setting information and status of the 
unit from the web browser.
1Start Multi-Function Station. i [Utilities] i 
[Configuration Web Page]
LYou can also access the unit by entering its IP 
address on the web browser.
2Select the category from the menu bar.
[Status]: Toner and paper information, etc.
[Device]: Current status of the unit, etc.
[Network]: Network information, etc.
LWhen you select [Device] or [Network], you 
can change which features are displayed by 
clicking the feature tabs at the top of the right 
frame.
3Confirm the status of the unit.
Note:
LThe status of the unit will be updated by clicking 
[Reload].
10.3 Canceling the operations
You can cancel the current operation from the unit. You 
can also select the desired operation to cancel.
1{STOP}
L“USER STOPPED” is displayed.LWhen “USER STOPPED” is not displayed, go to 
step 2.
2To cancel printing:
Press {STOP} repeatedly to display “STOP 
PRINTING?”.
To cancel scanning:
Press {STOP} repeatedly to display “STOP 
SCANNING?”.
To cancel copying:
Press {STOP} repeatedly to display “STOP 
COPYING?”.
To cancel sending or receiving faxes (KX-MB781 
only):
Press {STOP} repeatedly to display “STOP FAX?”.
To cancel broadcast transmission (KX-MB781 
only):
Press {STOP} repeatedly to display “BROAD 
CANCELED?”.
To cancel fax redialing (KX-MB781 only):
Press {STOP} repeatedly to display “SEND 
CANCELED?”.
3{SET}
MB271-781-PFQX2722ZA-OI-en.book  Page 61  Tuesday, May 22, 2007  5:20 PM 
						

							10. Useful Information
62
10.4 Optional handset unit (KX-
MB781 only)
You can add the optional handset unit. See page 6 for 
accessory information.
1Connect the handset cord (1).
2Connect the handset connector (2).
LRemove the seal from the handset unit 
connection jack if attached.
3Insert the tab (3) and rib (4).Caution:
LWhen moving the unit, be sure to hold by the 
grip. Do not hold by the handset unit.
To remove the handset unit
1.Pull the handset unit slightly forward (1), then lift it in 
the direction of the arrow (2) to remove the rib.
2.Remove the tab (3), then disconnect the handset 
connector (4).
1
2
4
3
Correct Incorrect
1
2
34
MB271-781-PFQX2722ZA-OI-en.book  Page 62  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
63
For assistance, please visit http://www.panasonic.com/help
11 Help
11.1 Error messages – Reports (KX-MB781 only)
If a problem occurs during fax transmission or reception, one of the following messages will be printed on the 
confirmation and journal reports (page 35).
MessageCodeCause & Solution
COMMUNICATION ERROR40-42
46-72
FFLA transmission or reception error occurred. Try 
again or check with the other party.
43
44LA line problem occurred. Connect the telephone line 
cord to a different jack and try again.
LAn overseas transmission error occurred. Try using 
the overseas mode (feature #411 on page 52).
DOCUMENT JAMMED-----LRemove the jammed document (page 79).
ERROR-NOT YOUR UNIT53
54
59
70LA transmission or reception error occurred because 
of a problem with the other party’s fax machine. 
Check with the other party.
JUNK FAX PROH. REJECT-----LThe junk fax prohibitor feature of this unit rejected 
fax reception.
MEMORY FULL-----LThe memory is full of received documents due to a 
lack of recording paper or a recording paper jam. 
Install paper (page 13) or remove the jammed paper 
(page 74).
LIf feature #442 is set to “ALWAYS” (page 54), check 
the connection between the computer and the unit.
NO DOCUMENT / FAILED PICKUP-----LThe document was not fed into the unit properly. Re-
insert it and try again.
OTHER FAX NOT RESPONDING-----LThe other party’s fax machine is busy or has run out 
of recording paper. Try again.
LThe other party’s fax machine rings too many times. 
Send the fax manually (page 35).
LThe other party’s machine is not a fax machine. 
Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY-----L{STOP} was pressed and fax communication was 
canceled.
THE COVER WAS OPENED-----LThe top cover was opened. Close it and try again.
OK-----LFax transmission or reception was successful.
MB271-781-PFQX2722ZA-OI-en.book  Page 63  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
64
For assistance, please visit http://www.panasonic.com/help
11.2 Error messages – Display
If the unit detects a problem, one or more of the following messages will appear on the display.
DisplayCause & Solution
“CALL SERVICE”LThere is something wrong with the unit. Contact our service personnel.
“CARRIAGE ERROR”LThere is something wrong with the carriage sensor. Contact our service 
personnel.
“CHANGE DRUM”LThere is something wrong with the drum unit. Replace the drum unit and the 
toner cartridge.
“CHECK DOCUMENT”LThe document was not fed into the unit properly. Remove the document, 
then press {STOP} to clear the message. Re-insert the document. If 
misfeeding occurs frequently, clean the document feeder rollers (page 83) 
and try again.
“CHECK DRUM”LThe drum unit is not inserted properly. Re-insert it correctly (page 9).
“CHECK PAPER #1”LRecording paper is not installed or the paper input tray has run out of paper. 
Install paper (page 13).
LRecording paper was not fed into the unit properly. Re-insert the recording 
paper (page 78).
LThe paper input tray is not installed or is not inserted completely. Insert the 
paper input tray into the unit.
“CHECK PICK UP INPUT 
TRAY #2”LRecording paper was not fed into the unit properly. Re-insert the recording 
paper (page 78).
“CHECK REAR COVER”LThe rear cover is open. Close it.
LA recording paper jam occurred near the manual input tray. Remove the 
jammed paper (page 74).
“DIRECTORY FULL”LThere is no space to store new items in navigator directory. Erase 
unnecessary items (page 37).
“DRUM LIFE LOW REPLACE 
SOON”LThe drum life is near to an end. Replace the drum unit as soon as possible.
“FAX IN MEMORY”LThe unit has a document in memory. See the other displayed message 
instructions to print out the document. For fax memory capacity, see page 
84.
LIf feature #442 is set to “ALWAYS” (page 54), check the connection between 
the computer and the unit.
“KEEP COPYING”LCopying has stopped due to a recording paper jam. See the other displayed 
message instructions to continue copying.
“LOW TEMP.”LThe inside of the unit is extremely cold and cannot be operated. Use the unit 
in a warmer area. While the unit cannot be operated, the received 
documents are temporarily stored into the memory, and will be printed out 
automatically when the unit warms up.
“MEMORY FULL”LWhen performing memory transmission, the document being stored 
exceeded the memory capacity of the unit. Send the entire document 
manually.
LWhen making a copy, the document being stored exceeded the memory 
capacity of the unit. Press {STOP} to clear the message. Divide the 
document into sections.
“MODEM ERROR”LThere is something wrong with the unit’s modem. Contact our service 
personnel.
MB271-781-PFQX2722ZA-OI-en.book  Page 64  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
65
For assistance, please visit http://www.panasonic.com/help “NO FAX REPLY”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“OUT OF PAPER 
INPUT TRAY #2”LRecording paper is not installed in the manual input tray. Install paper (page 
26).
“PAPER JAMMED”
“OPEN TOP COVER”LA recording paper jam occurred. Remove the jammed paper (page 74).
“PC FAIL OR BUSY”LThe cable or the computer power cord is not connected correctly. Check the 
connections (page 15, 22).
LThe software is not running on the computer. Restart the software and try 
again.
“PLEASE WAIT”LThe unit is warming up. Wait for a while.
“REDIAL TIME OUT”LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
“REMOVE DOCUMENT”LThe document is jammed. Remove the jammed document (page 79).
LAttempted to send or copy a document longer than 600 mm (23
5/8) using 
the auto document feeder. Press {STOP} to remove the document. Divide 
the document into two or more sheets and try again.
“REMOVE PAPER IN INPUT 
TRAY #2”LThe recording paper is installed in the manual input tray when trying to copy, 
receive faxes or print reports. Remove the recording paper from manual 
input tray.
“REPLACE DRUM CHANGE 
SUPPLIES”LThe drum unit’s service life is finished. Replace the drum unit immediately.
“RX MEMORY FULL”LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 13) or remove the jammed 
paper (page 74).
LIf feature #442 is set to “ALWAYS” (page 54), check the connection between 
the computer and the unit.
“TONER EMPTY”
“CHANGE SUPPLIES”LThe toner’s service life is finished. Replace the toner cartridge immediately.
“TONER LOW”
“CHANGE SUPPLIES”LThe toner’s service life is near to an end. Replace the toner cartridge as 
soon as possible.
“TOP COVER OPEN”LThe top cover is open. Close it.
“TRANSMIT ERROR”LA transmission error occurred. Try again.
“WARMING UP”LThe inside of the unit is cold. Let the unit warm up. Wait for a while.
“WRONG PAPER”LThe fax message was printed on paper which is shorter than letter size 
paper. Use the appropriate size paper (page 85).
DisplayCause & Solution
MB271-781-PFQX2722ZA-OI-en.book  Page 65  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
66
For assistance, please visit http://www.panasonic.com/help
Troublesh ooting
11.3 When a function does not work
11.3.1 General
ProblemCause & Solution
The unit does not work.LCheck the connections (page 15, 22).
The output tray becomes full 
quickly or the recording 
paper does not stack properly 
on the output tray.LHigh humidity may cause the recording paper to curl. Try turning the paper 
over and re-inserting it. If the curl on the paper is heavy, please remove it 
from the output tray. If you still have this problem, contact our service 
personnel.
I cannot adjust volumes or 
display items stored in one-
touch dial and navigator 
directory (KX-MB781 only).LThe unit is set to the scan mode or copy mode. Press {FA X} to switch 
modes. If you still have this problem, contact our service personnel.
A printing error is displayed 
while using PC FAX and 
Remote Control (KX-MB781 
only).LThis is because the printer driver is used for PC FAX and Remote Control. 
The transmission error will be displayed as the printing error.
Multi-Function Station does 
not work properly.LIf you connect the USB cable to USB hub, connect it to the USB port of your 
computer directly.
LMake sure you have installed the latest Service Pack available for the 
version of Windows installed on your computer. See the Microsoft web site 
for details.
LIf you have any other multifunction softwares installed on your computer, 
uninstall them.
LCheck that your computer has enough memory and hard disk space. If your 
computer warns of insufficient memory, close other applications. If there is 
not enough space on the hard disk, delete unnecessary files.
LUninstall Multi-Function Station once, and re-install it.
I cannot install or uninstall 
Multi-Function Station.LSome of the files needed to install or uninstall Multi-Function Station may be 
corrupted. Use the MfsCleaner utility (found on the included CD-ROM) to 
solve the problem.
1.Insert the included CD-ROM into your CD-ROM drive.
LThe setup program will start automatically.
2.[To o l s] i [Cleanup Tool]
LThe [MfsCleaner] window will appear.
3.Click [Clean], then click [Ye s] to restart the computer.
Note:
LTo install Multi-Function Station again, see page 22.
I cannot view the operating 
instructions using Multi-
Function Station.LInstall the operating instructions to your computer beforehand (page 23).
I cannot find the unit in the 
[Target Device] or [Device 
Select] dialog box when 
operating the following 
functions.
–Scanning
–Remote Control
–PC FAX (KX-MB781 only)
–Device MonitorLThe printer driver has not been installed. Install it on your computer (page 
22).
MB271-781-PFQX2722ZA-OI-en.book  Page 66  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
67
For assistance, please visit http://www.panasonic.com/help
11.3.2 Printing problems
11.3.3 Scanner
ProblemCause & Solution
The printing quality is poor.LSome paper has instructions recommending which side to print on. Try 
turning the recording paper over.
LYou may have used paper with a cotton and/or fiber content that is over 
20%, such as letterhead or resume paper.
LThe recording paper is too damp. Use new paper.
LThe remaining toner is low. Replace the toner cartridge.
LTo check the drum life and quality, please print the printer test list (page 84). 
If printing quality is still poor, replace the toner cartridge and drum unit.
LThe toner save mode of feature #482 is ON (page 51).
A blank sheet is ejected.LYou placed the document facing the wrong way when using the copier.
LThe other party placed the document in their fax machine the wrong way. 
Check with the other party (KX-MB781 only).
Black lines, white lines or 
smudges appear on the 
printed documents.LThe glass or rollers are dirty with correction fluid, etc. Clean them (page 80, 
83). Please do not insert a document before correction fluid has dried 
completely.
Colored text is printed in 
black instead of grayscale 
when printing from Microsoft 
PowerPoint or other 
applications.LSelect [Color] or remove the check next to [Grayscale] in the print dialog 
so that colored text will be printed in grayscale.
ProblemCause & Solution
I cannot scan.LWhen scanning at a high resolution, a large amount of available memory is 
required. If your computer warns of insufficient memory, close other 
applications and try again.
LThe unit is in use. Try again later.
LThere is not enough space on the hard disk. Delete unnecessary files and 
try again.
LRestart the computer, and try again.
LCheck the connection between the computer and the unit (page 15, 22).
LYou attempted to scan a document longer than the paper size which you 
set. Change the setting or divide the document into the appropriate paper 
size, and try again.
The document is not fed into 
the unit when using the unit 
as a scanner.LRemove the document in the auto document feeder and re-insert it.
Even after clicking [Cancel], 
scanning continues.LPlease wait. It may take a while for the cancel request to be accepted.
ABC
MB271-781-PFQX2722ZA-OI-en.book  Page 67  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
68
For assistance, please visit http://www.panasonic.com/help
11.3.4 Copier
11.3.5 Fax (KX-MB781 only)
The name of the desired 
computer will not be 
displayed on the unit when 
scanning documents from 
the unit (KX-MB781, LAN 
connection only).LThe printer driver has not been installed. Install it on your computer (page 
22).
LThe PC name list up feature has been set to [Off]. Set to [On] in the 
[Settings] (page 24).
LThe maximum number of computers on the LAN is connected to the unit (up 
to 30 computers). Set the PC name list up feature to [Off] on the other 
computers (page 24).
LThe IP address of the unit may have changed. To detect the IP address, 
proceed as follows.
[Start] i [All Programs] or [Programs] i [Panasonic] i the 
unit’s name i [IP Address Checker].
LThe IP address for the unit will be detected.
ProblemCause & Solution
The unit will not make a copy.LYou cannot make a copy during programming. Make the copy after 
programming.
LThe document was not fed into the unit properly. Re-insert the document.
LRecording paper is not installed or the unit has run out of paper. Install 
paper (page 13).
LRecording paper is installed in the manual input tray. Remove the recording 
paper from the manual input tray.
Letters on the copied 
documents are not clear.LThe original document is too dark or too light. Change the contrast setting 
by pressing {CONTRAST} repeatedly, and try again.
The copied documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 30) 
and make a lighter copy of the document, using “TEXT” resolution (page 
30).
ProblemCause & Solution
I cannot send documents.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LThe other party’s fax machine is busy or has run out of recording paper. Try 
again.
LThe other party’s machine is not a fax machine. Check with the other party.
LThe other party’s fax machine failed to answer the fax automatically. Send 
the fax manually (page 35).
I cannot send a fax overseas.LUse the overseas transmission mode (feature #411 on page 52).
LAdd two pauses at the end of the telephone number or dial manually.
The other party complains 
that letters on their received 
document are distorted.LIf your line has special telephone services such as call waiting, the service 
may have been activated during fax transmission. Connect the unit to a line 
that does not have these services.
LAnother telephone on the same line is off the hook. Hang up the extension 
telephone and try again.
The other party complains 
about the quality of their 
received documents.LTry copying the document. If the copied image is clear, there may be 
something wrong with the other party’s machine.
If the copied image is not clear, too dark, black and white lines or smudges 
appear, refer to “11.3.2 Printing problems”, page 67.
LThe original document is too dark or too light. Change the contrast setting 
by pressing {CONTRAST} repeatedly, and try again.
ProblemCause & Solution
MB271-781-PFQX2722ZA-OI-en.book  Page 68  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
69
For assistance, please visit http://www.panasonic.com/help The other party complains 
that received documents are 
too dark and cannot be read.LYou used a colored paper as a document. Change the contrast (page 30) 
and make a lighter copy of the document, using “TEXT” resolution (page 
30), and try again.
I cannot receive documents.LYou may have subscribed to a voice mail service due to service packs 
offered by your telephone company. Fax reception may not be possible 
when voice mail is activated so we recommend you to:
– contact your telephone company and request to deactivate voice mail 
service, or
– subscribe to a Distinctive Ring service (page 47).
LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LFeature #442 is activated and the received fax documents are automatically 
transferred to the computer. View the received documents using the 
computer (page 44).
LRecording paper is installed in the manual input tray. Remove the recording 
paper from the manual input tray.
I cannot receive documents 
automatically.LThe receiving mode is set to TEL mode. Set to FAX ONLY mode. Press 
{FAX AUTO ANSWER} repeatedly to turn ON the {FAX AUTO ANSWER} 
light.
LThe time taken to answer the call is too long. Decrease the number of rings 
before the unit answers a call (feature #210 on page 50).
LMake sure that the Distinctive Ring of feature #430 is set properly (page 47). 
If you do not subscribe to the Distinctive Ring service offered by your local 
telephone company, this feature should be OFF.
The display shows 
“CONNECTING.....”, but 
faxes are not received.LThe incoming call is not a fax. Set to TEL mode. Press {FA X  AU TO  
ANSWER} repeatedly to turn OFF the {FAX AUTO ANSWER} light.
The printing quality of the 
received documents is poor.LIf documents can be copied properly, the unit is working normally. The other 
party may have sent a faint document or there may be something wrong 
with the other party’s machine. Ask them to send a clearer copy of the 
document or to check their fax machine.
LIf documents can not be copied properly, refer to “11.3.2 Printing problems”, 
page 67.
The other party complains 
that they cannot send a 
document.LThe memory is full of received documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 13) or remove the jammed 
paper (page 74).
LIf feature #442 is set to “ALWAYS” (page 54), check the connection between 
the computer and the unit.
LThe unit is not in FAX ONLY mode. Press {FAX AUTO ANSWER} 
repeatedly to turn ON the {FAX AUTO ANSWER} light.
I cannot select the desired 
receiving mode.LIf you want to set FAX ONLY mode:
– press {FAX AUTO ANSWER} repeatedly to turn ON the {FA X  AU TO  
ANSWER} light.
LIf you want to set TEL mode:
– press {FAX AUTO ANSWER} repeatedly to turn OFF the {FA X  AU TO  
ANSWER} light.
LThe Distinctive Ring of feature #430 is activated (page 47).
When an extension telephone 
is connected, I cannot receive 
documents by pressing 
{*}{#}{9}.LYou must set remote fax activation to ON (feature #434 on page 53) 
beforehand.
LPress {*}{#}{9} firmly.
LYou may have changed the remote fax activation code from {*}{#}{9} 
(default setting). Verify the remote fax activation code (feature #434 on page 
53).
ProblemCause & Solution
MB271-781-PFQX2722ZA-OI-en.book  Page 69  Tuesday, May 22, 2007  5:20 PM 
						

							11. Help
70
For assistance, please visit http://www.panasonic.com/help I cannot hear a dial tone.LThe telephone line cord is connected to the [EXT] jack on the unit. Connect 
to the [LINE] jack (page 15).
LIf you use a splitter/coupler to connect the unit, remove the splitter/coupler 
and connect the unit to the wall jack directly. If the unit operates properly, 
check the splitter/coupler.
LDisconnect the unit from the telephone line and connect a known working 
telephone. If the working telephone operates properly, contact our service 
personnel to have the unit repaired. If the working telephone does not 
operate properly, contact your telephone company.
LThe power cord or telephone line cord is not connected. Check the 
connections (page 15).
LIf you connected the unit through a computer modem, connect the unit 
directly to a telephone line jack.
I cannot make calls.LThe dialing mode setting may be wrong. Change the setting (feature #120 
on page 16).
The unit does not ring.LThe ringer volume is turned OFF. Adjust it (page 19).
The other party complains 
they only hear a fax tone and 
cannot talk.LFAX ONLY mode is set. Tell the other party the number is only used for 
faxes.
LIf you use a Distinctive Ring service, make sure you have set the same ring 
pattern assigned by the telephone company (page 47).
The {REDIAL} or {PAU S E} 
button does not function 
properly.LIf this button is pressed during dialing, a pause will be inserted. If pressed 
immediately after a dial tone is obtained, the last number dialed will be 
redialed.
The receiving mode does not 
function properly.LDistinctive Ring is set (feature #430 on page 47).
Whenever I try to retrieve my 
voice mail messages, I am 
interrupted by the fax tone.LYou are probably entering {*} {#} {9}. This is the default setting for the fax 
activation code. If you use a voice mail service, turn the fax activation 
feature OFF or reprogram the activation code (feature #434 on page 53).
I cannot receive a fax 
document on the computer.LMake sure the following features are set beforehand.
– PC fax reception (feature #442 on page 54)
– Computer setting for the PC fax reception (feature #443 on page 21)
ProblemCause & Solution
MB271-781-PFQX2722ZA-OI-en.book  Page 70  Tuesday, May 22, 2007  5:20 PM