Panasonic Kx Fhd331 Plain Paper Fax Users Manual

							Features Summary
61
Advanced features 
Code #22: Setting the journal report to print 
automatically 
AUTO JOURNAL
MODE=ON [±]
ON (default):The unit will print the journal 
report automatically after every 30 new fax 
communications (page 44).
OFF:The unit will not print the journal report, but 
keep records of the last 30 fax communications.
Code #23: Sending documents overseas 
OVERSEAS MODE
MODE=ERROR [±]
If you have difficulty sending an overseas fax, 
activate this feature before starting transmission. 
This feature makes sending documents easier 
as the transmission speed is slowed down.

This feature is not available for broadcast 
transmission.

The calling charge may be higher.
NEXT FAX:This setting is effective only for the 
next attempted fax transmission. After 
transmission, the unit will return to the previous 
setting.
ERROR (default):When the previous fax 
transmission fails and you wish to redial the 
same number.
OFF:Deactivates this feature.
Code #25: Sending a fax at a specific time 
DELAYED SEND
MODE=OFF [±]
This feature allows you to take advantage of low-
cost calling hours offered by your telephone 
company. This feature can be set up to 24 hours 
in advance of the desired time.
To send a document:
1.Insert the document.
2.Follow steps 1 to 4 on page 59.
3.Press 




 

 
  or 



 

 
  to select “ON”.
4.Press 




 
SET
 .
5.Enter the fax number.
6.Press 




 
SET
 .
7.Enter the transmission start time.

Press 



 

 
  to select “AM” or “PM”.
8.Press 




 
SET
 .
9.Press 




 
MENU
 .

To cancel after programming, press 



 
STOP
  
then 




 
SET
 .
Code #26: Setting the Caller ID list to print 
automatically 
AUTO CALL. LIST
MODE=ON [±]
ON (default):The unit will print the Caller ID list 
automatically after every 30 new calls (page 39).
OFF:The unit will not print the Caller ID list, but 
keep records of the last 30 caller information.
Code #31: Activating the Distinctive Ring 
feature 
DISTINCTIVE RING
MODE=OFF [±]
See page 53 for details.
Code #32: Setting the ring pattern for fax 
(Distinctive Ring feature) 
FAX RING PATTERN
RING=B–D [±]
See page 54 for details.
Code #34: Setting the quick scan 
QUICK SCAN
MODE=OFF [±]
This feature is helpful when you want to remove 
the document for other uses, because the unit 
will release the document before 
sending/copying.

If the document exceeds the memory 
capacity, sending of the whole document or 
copying of the exceeded document will be 
canceled and this feature will be turned off 
automatically.
ON:The unit will scan the document and store it 
into memory first, then the unit will start 
sending/copying.
OFF (default):Deactivates this feature. 
						

							Features Summary
62
Code #36: Receiving oversized documents 
RCV REDUCTION
MODE=92% [±]
If the size of the document sent by the other 
party is as large as, or larger than the recording 
paper, the unit can reduce the document and 
print it. Select the desired reduction rate.
Code #39: Changing the display contrast 
LCD CONTRAST
MODE=NORMAL [±]
NORMAL (default):For normal contrast.
DARKER:Used when the display contrast is too 
light.
Code #40: Setting the silent detection 
SILENT DETECT.
MODE=OFF [±]
If you use the unit with an answering machine 
and wish to receive faxes from older model fax 
machines, activate this feature.
ON:If the other party’s fax machine does not 
send a fax calling tone, activate this feature. The 
unit detects a silent pause and activates the fax 
function.
OFF (default):If you use an answering machine 
to give greeting messages and record incoming 
messages on a single cassette tape, deactivate 
this feature.
Code #41: Changing the fax activation code 
FAX ACTIVATION
MODE=ON [±]
If you use an extension telephone and wish to 
use it to receive a fax, activate this feature and 
program the activation code.
1.Follow steps 1 to 4 on page 59.
2.Press 




 

 
  or 



 

 
  to select “ON”.
3.Press 




 
SET
 .
4.Enter your code from 2 to 4 digits, using 0–9, 
# and 

.
The default code is “
 #9”.
Do not enter “0000”.
5.Press 




 
SET
 .
6.Press 




 
MENU
 .
Code #44: Setting the memory reception alert 
RECEIVE ALERT
MODE=ON [±]
To alert you with a beeping sound when a 
received fax document is stored into memory 
due to some existing problem.
If you are alerted by a slow beeping sound, clear 
the printing problem and make sure the unit is 
supplied with enough paper to print the stored 
document. The beeps will stop.
ON (default):You will hear a beeping sound.
OFF:Deactivates this feature.
Code #46: Setting the friendly reception 
FRIENDLY RCV
MODE=ON [±]
To receive a fax automatically when you answer 
a call and hear a fax calling tone (slow beep).
ON (default):You do not have to press 




 
FAX/START
  for fax reception.
OFF:You have to press 




 
FAX/START
  for fax 
reception.
SettingRecording 
paper sizeOriginal 
document 
size
100%Legal Letter, A4
92%
(default)Letter Letter
Legal Legal
86%Letter A4
72%Letter Legal 
						

							Features Summary
63
Code #76: Setting the connecting tone 
CONNECTING TONE
MODE=ON [±]
If you often have trouble when sending a fax, this 
feature allows you to hear connecting tones; fax 
tone, ring back tone and busy tone. You can 
confirm the status of the other party’s machine.

If the ring back tone continues, the other 
party’s machine may not be a facsimile or 
may have run out of paper. Check with the 
other party.

The connecting tone volume cannot be 
adjusted.
ON (default):You will hear connecting tones.
OFF:Deactivates this feature.
Code #80: Resetting advanced features to 
their default settings 
SET DEFAULT
RESET=NO [±]
To reset the advanced features:
1.Press 




 
MENU
 .
2.Press 




 

 
 , then 



 
8
 



 
0
 .
3.Press 




 

 
  or 



 

 
  to select “YES”.
4.Press 




 
SET
 .
5.Press 




 
SET
  again.
6.Press 




 
MENU
 . 
						

							Error Messages
64For Fax Advantage assistance, call 1-800-435-7329.
Help
Reports 
If your unit cannot send a fax, check the following:
–The number you dialed is correct.
–The other party’s machine is a fax machine.
If the problem remains, correct it by following the communication message printed on the sending and 
journal reports (page 44). 
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)

A transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)

A line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.

An overseas transmission error occurred. Try 
using the overseas mode of feature #23 
(page 61).
DOCUMENT JAMMED

The document is jammed. Remove the 
jammed document (page 76).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)

A transmission or reception error occurred 
because of a problem with the other party’s 
fax machine. Check with the other party.
MEMORY FULL

The document was not received as a result of 
the memory being full.
NO DOCUMENT

The document was not fed into the unit 
properly. Reinsert the document and try 
again.
OTHER FAX NOT RESPONDING

The other party’s fax machine is busy or has 
run out of recording paper. Try again.

The document was not fed properly. Reinsert 
the document and try again.

The other party’s fax machine rings too many 
times. Send the fax manually (page 43).

The other party’s machine is not a fax 
machine. Check with the other party.

The number you dialed is not in service.
PRESSED THE STOP KEY





 
STOP
  was pressed and fax 
communication was canceled.
OK

Fax communication was successful. 
						

							Error Messages
65For Fax Advantage assistance, call 1-800-435-7329.
Display 
If the unit detects a problem, one or more of the following messages will appear on the display.
CALL SERVICE

There is something wrong with the unit. 
Contact our service personnel.
CHECK DOCUMENT

The document was not fed into the unit 
properly. Reinsert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 77) and try 
again.

Attempted to transmit a document longer 
than 600 mm. Press 




 
STOP
  to remove the 
document. Divide the document into two or 
more sheets and try again.
CHECK MEMORY

The memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
CHECK PAPER

The recording paper is not installed or the 
unit has run out of paper. Install paper and 
press 




 
SET
  to clear the message.

The recording paper was not fed into the unit 
properly (page 75). Reinstall paper (page 14) 
and press 




 
SET
  to clear the message.

The recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 73) and press 




 
SET
  to clear the 
message. Do not install folded or heavily 
curled paper.
COVER OPEN

The back cover is open. Close it.
DIRECTORY FULL

There is no space to store new entries in 
navigator directory. Erase unnecessary 
entries (page 37).
FAX IN MEMORY

The unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
FAX MEMORY FULL

The memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 14) 
or clear the jammed paper (page 73).

When performing memory transmission, the 
document being stored exceeds the memory 
capacity of the unit. Transmit the entire 
document manually.
FILM EMPTY

The film is empty. Replace the film with a new 
one (page 71).

The ink film is slack. Tighten it (page 72) and 
install again.
FILM NEAR EMPTY

The remaining film is low. Prepare a new film 
(page 71).
MEMORY FULL

When making a copy, the document being 
stored exceeds the memory capacity of the 
unit. Press 




 
STOP
  to clear the message. 
Divide the document into sections.
MODEM ERROR

There is something wrong with the modem 
circuit. Contact our service personnel.
NO FAX REPLY

The other party’s fax machine is busy or has 
run out of recording paper. Try again. 
						

							Error Messages
66For Fax Advantage assistance, call 1-800-435-7329.
OPEN CABINET
CHECK FILM SLACK

OPEN CABINET
CHECK FILM TYPE

The ink film is empty. Replace the ink film 
with a new one (page 71).

The ink film is not installed. Install it (page 
10).

The ink film is slack. Tighten it (page 72).

The fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
PAPER JAMMED

A recording paper jam occurred. Clear the 
jammed paper (page 73).
PLEASE WAIT

The unit is checking that there is no slack on 
the ink film. Wait for a moment while the 
check is completed.
REDIAL TIME OUT

The other party’s fax machine is busy or has 
run out of recording paper. Try again.
REMOVE DOCUMENT

The document is jammed. Remove the 
jammed document (page 76).
TRANSMIT ERROR

A transmission error occurred. Try again.
UNIT OVERHEATED

The unit is too hot. Let the unit cool down. 
						

							Frequently Asked Questions
67For Fax Advantage assistance, call 1-800-435-7329.
Frequently Asked Questions
When a function does not work, check here
General
I cannot make and receive calls.

The power cord or telephone line cord is not 
connected. Check the connections.

If you used a splitter to connect the unit, 
remove the splitter and connect the unit to 
the wall jack directly. If the unit operates 
properly, check the splitter.
I cannot make calls.

The dialing mode setting is wrong. Change 
the setting of feature #13 (page 60).
The unit does not work.

Disconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
The unit does not ring.

The ringer volume is set to off. Adjust it (page 
29).
The unit displays the following though the 
paper is inserted.
CHECK PAPER

The paper is inserted halfway. Insert it 
correctly (page 14) and press 




 
SET
  to clear 
the message.
The other party complains they only hear a 
fax tone and cannot talk.

FAX ONLY mode is set. Tell the other party 
the number is only used for faxes.

Change to TEL mode by pressing 




 
RECEIVE MODE
 .

If you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
53).
The receiving mode does not function 
properly.

A Distinctive Ring of feature #31 is set (page 
53).
The 



 
REDIAL/PAUSE
  button does not 
function properly.

If this button is pressed during dialing, a 
pause will be inserted. If pressed 
immediately after a dial tone is obtained, the 
last number dialed will be redialed.
During programming, I cannot enter the code 
or ID number.

All or part of the numbers are the same. 
Change the number of features #12 (page 
60) and #41 (page 62).
The ink film runs out quickly.

The help printing function, copy function, and 
reports also use ink film.
Whenever I try to retrieve my voice mail 
messages, the retrieval is interrupted by the 
fax tone.

You are probably entering 	#9. This is the 
default setting for the fax activation code. If 
you use a voice mail service, set the fax 
activation feature to off or reprogram the 
activation code (feature #41 on page 62).
Fax – sending
I cannot send documents.

The telephone line cord is connected to the 
EXT jack on the unit. Connect to the LINE 
jack (page 15).

The other party’s fax machine is busy or has 
run out of recording paper. Try again.

The other party’s machine is not a fax 
machine. Check with the other party.

The other party’s fax machine rings too many 
times. Send the fax manually (page 43). 
						

							Frequently Asked Questions
68For Fax Advantage assistance, call 1-800-435-7329.
The other party complains that letters on 
their received document are distorted or not 
clear.

If your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.

The extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.

Try copying the document. If the copied 
image is clear, there may be something 
wrong with the other party’s machine.
The other party complains that smudges or 
black lines appear on their received 
document.

The glass or rollers are dirty. Clean them 
(page 77).
I cannot send a fax overseas.

Use the overseas transmission mode of 
feature #23 (page 61).

Add two pauses at the end of the telephone 
number or dial manually.
Fax – receiving
I cannot receive documents.

The telephone line cord is connected to the 
EXT jack on the unit. Connect to the LINE 
jack (page 15).

When you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 53).
I cannot receive documents automatically.

The receiving mode is set to TEL mode. Set 
to FAX ONLY mode by pressing 




 
RECEIVE MODE
 .

The time taken to answer the call is too long. 
Decrease the number of rings of feature #06 
(page 60).
The display shows the following, but faxes 
are not received.
CONNECTING.....

The incoming call is not a fax. Change the 
receiving mode to TEL mode by pressing 




 
RECEIVE MODE
 .
A blank sheet is ejected.

If a blank sheet is ejected after the received 
document is printed out, the receiving 
reduction rate is not programmed correctly. 
Program the proper rate in feature #36 (page 
62).

The other party placed the document in their 
fax machine the wrong way. Check with the 
other party.
A white line or a smudge appears on your 
recording paper.

The glass or rollers are dirty. Clean them 
(page 77).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic 
replacement film. Refer to page 7 for further 
details.

The other party sent a faint document. Ask 
them to send a clearer copy of the document.

The thermal head is dirty. Clean it (page 78).

Some paper has instructions recommending 
which side to print on. Try turning the paper 
over.

You may have used paper with a cotton 
and/or fibre content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
The other party complains that they cannot 
send a document.

The memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 14) 
or clear the jammed paper (page 73). 
						

							Frequently Asked Questions
69For Fax Advantage assistance, call 1-800-435-7329.
Receiving mode
I cannot select the desired receiving mode.

If you want to set FAX ONLY mode, press 




 
RECEIVE MODE
  repeatedly until FAX 
ONLY mode is displayed.

If you want to set TEL mode, press 




 
RECEIVE MODE
  repeatedly until TEL 
mode is displayed.

The Distinctive Ring of feature #31 is 
activated (page 53).
The other party complains that they cannot 
send a document.

The unit is not in FAX ONLY mode. Press 




 
RECEIVE MODE
  repeatedly until FAX 
ONLY mode is displayed.
Copying
The unit does not make a copy.

You cannot make a copy during 
programming. Make the copy after 
programming or stop programming.
A black line, a white line or smudge appears 
on the copied document.

The glass or rollers are dirty. Clean them 
(page 77).
The copied image is distorted.

The thermal head is dirty. Clean it (page 78).
The printing quality is poor.
Note:
Please do not reuse the ink film!
For best results, use genuine Panasonic 
replacement film. Refer to page 7 for further 
details.

Some paper has instructions recommending 
which side to print on. Try turning the paper 
over.

You may have used paper with a cotton 
and/or fibre content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
Using an answering machine
I cannot receive documents automatically.

Your greeting message on the answering 
machine is too long. Shorten the message.
Record a message up to 10 seconds long.

The answering machine rings too many 
times. Set to 1 or 2 rings.
I cannot receive voice messages.

Check if the answering machine is turned on 
and connected to the fax machine properly.

Set the number of rings on the answering 
machine to 1 or 2.
I cannot retrieve recorded voice messages 
on the answering machine from a remote 
location.

You did not program your remote access 
code into your fax machine correctly. 
Program the same code that is programmed 
on the answering machine on the fax 
machine with feature #12 (page 60).
I pressed the remote access code to access 
the answering machine remotely, but the line 
was disconnected.

The code may include “#” which is used for 
certain features provided by telephone 
companies. Change the code on the 
answering machine to another number which 
does not include “#”. Also change the code of 
the fax machine with feature #12 (page 60).
Callers complain that they cannot send a 
document.

Your answering machine has run out of 
recording tape. Rewind the tape to record 
messages.

You set the answering machine to only give a 
greeting message.
ABC
OriginalCopy 
						

							Frequently Asked Questions
70For Fax Advantage assistance, call 1-800-435-7329.
If a power failure occurs 

The unit will not function.

The unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.

Fax transmission and reception will be 
interrupted.

If the delayed transmission (feature #25 on 
page 61) is programmed and the start time is 
passed during a power failure, transmission 
will be attempted soon after power is 
restored.

If any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.