Panasonic Digital Camera Dmc Lx10 Owners Manual For Advanced Features

							291
Others
Q&A  Troubleshooting
Try checking these items (→291 - 299) first.
If the problem persists,
Performing [Reset] in the [Setup] menu may resolve the issue (→205). (Note that 
except for some items such as [Clock Set], all settings are returned to \
their values at 
the time of purchase.)
Also, see the Panasonic support site for the latest support information.\
 
http://panasonic.jp/support/global/cs/dsc/
(This site is available in English only.)
 ■Battery, power
The charging lamp blinks.
 • Charging is being performed in a place with extremely high or low temper\
ature. → Reconnect the USB connection cable (supplied) and retry charging in a \
place where ambient 
temperature is 10 °C to 30 °C (50 °F to 86 °F) (temperatu\
re conditions also apply to the battery 
itself).
 • Charging is not possible if the power supply capacity of the computer is\
 low

.
Camera does not work even if the camera is turned on. Camera switches of\
f as soon as the 
camera is turned on.
 • Battery needs recharging. → Charge the battery

. (→19)
This unit is turned off automatically.
 • [

Economy] is activated. (→202)
The battery runs down quickly.
 • [

4K PHOTO] is set to [  
 ]  ([4K Pre-Burst]). →When [
  ]  ([4K Pre-Burst]) has been selected, the battery drains faster.
Select [
  ]  ([4K Pre-Burst]) only when recording. • The Wi-Fi connection has been on for a long time. → The battery is used up faster with a Wi-Fi connection. 

Turn off the camera as often as possible 
using [Economy] (→202) or other methods. 
SQW0721     
						

							292
Others
Q&A  Troubleshooting
 ■Recording
Cannot record pictures. The shutter will not operate immediately when th\
e shutter button is 
pressed.
 • When [
Focus/Release Priority] is set to [FOCUS], the camera will not record until proper focusing is 
achieved.  (→191)
Recorded pictures look white.
 • Lens is dirty (fingerprints, etc.). → T

urn the camera off and clean the lens surface with a soft dry cloth.
Recorded pictures are too bright/too dark.
 • AE Lock 

(→102) is set inappropriately.
Some pictures are taken when I press the shutter button just once.
 • Cancel the following settings: – [

Simultaneous record w/o filter] (→173)
 – Drive Mode  (→

126)
 – [

Bracket] recording (→130)
Focus not aligned correctly.
 • Subject outside of focus range. • [

Focus/Release Priority] is set to [RELEASE]. (→191)
 • [

Shutter AF] is set to [OFF].  (→190)
 • AF Lock 

(→102) is set inappropriately.
 • If there are fingerprints or dirt on the lens, the focus may be set to t\
he lens and not the subject.
Recorded pictures are blurred. The stabilizer function ineffective.
 • Shutter speed is slower in dark locations and the stabilizer function is\
 less ef

fective.
 →Use a tripod and the self-timer when using a slower shutter speed  (→

129).
Recorded pictures appear coarse, or there is interference.
 • W

e recommend trying the following methods.
 →Lower ISO sensitivity 

(→104).
 →Either adjust [

Noise Reduction] of [Photo Style] to a higher setting or set each item other than 
[Noise Reduction] to a lower setting. (→171)
 → Set [

Long Shtr NR] to [ON].  (→182)
Subject appears skewed in pictures.
 • If you take a picture of a moving subject in the electronic shutter mode\
, motion picture recording  mode, or 4K photo recording mode, the subject in the picture may be skew\
ed in some cases. 
This is characteristic of MOS sensors which serve as the camera’

s pickup sensors. This is not a 
malfunction. 
SQW0721     
						

							293
Others
Q&A  Troubleshooting
Striping or flicker may appear under lighting such as fluorescent lighti\
ng and LED lighting 
fixture.
 • This is characteristic of MOS sensors which serve as the camera’
s pickup 
sensors. This is not a malfunction.
 • If you are taking still pictures using the electronic shutter

, the striping may be 
reduced by setting a slower shutter speed.  (→63)
 • When noticeable flicker or striping is seen under lighting such as a flu\
orescent 
or LED lighting fixture in the motion picture recording mode, you can re\
duce 
the flicker or striping by setting up [Flkr Decrease] 

(→188) and fixing the 
shutter speed. It is possible to select a shutter speed from [1/50], [1/\
60], 
[1/100], or [1/120]. You can set the shutter speed manually in the Creative 
Video Mode.  (→82)
Brightness or coloring of recorded picture different from real life.
 • When recording under fluorescent or LED lighting fixture etc., increasin\
g the shutter speed may 
introduce slight changes to brightness and color

. These are a result of the characteristics of the 
light source and do not indicate a malfunction.
 • When recording subjects in extremely bright locations or recording under\
 fluorescent lighting, LED  lighting fixture, mercury lamp, sodium lighting etc., the colors and scr\
een brightness may change or 
horizontal striping may appear on the screen.
4K photo recording stops before finishing.
 • When the ambient temperature is high or recording of the 4K Photo functi\
on is performed  continuously

, the camera may display [  
 ] and stop the recording. Wait until the camera cools 
down. 
SQW0721     
						

							294
Others
Q&A  Troubleshooting
 ■Motion Picture
Cannot record motion pictures.
 • When a large capacity card is used, you may not be able to take a pictur\
e for a while after you turn on the camera.
Motion picture recording stops midway

.
 • When the ambient temperature is high or motion picture is recorded conti\
nuously

, the camera may 
display [
 
 ] and stop the recording. W ait until the camera cools down. • The speed class of a required card varies depending on [Rec Format
] and [Rec Quality] of a motion 
picture. Be sure to use a card of the recommended speed class. For detai\
ls, refer to “About motion 
picture/4K photo recording and speed class ratings”  (→25).
Sometimes focus adjustment with Auto Focus mode is difficult while recording 4K motion 
pictures.
 • This may occur when taking a picture by reducing the 

Auto Focus speed in order to adjust the 
focus at high precision. This is not a malfunction.
A noise, such as a clicking or buzzing noise, is recorded on a motion pic\
ture. Audio is 
recorded at low volumes.
 • With recording in a quiet environment, the sound of aperture, focus and \
other actions may be  recorded in motion pictures. 

This is not a malfunction. The focus operation during recording of 
motion pictures can be set to [OFF] in [Continuous AF] (→153).
 • If you block the microphone with your fingers while motion pictures are \
being recorded, the audio  may be recorded at a low volume or may not be recorded at all. In this c\
ase, the camera may pick 
up the lens operating sounds more easily

.
Operating sounds are recorded in a motion picture.
 • Use of [

Silent Operation] is recommended if you are concerned about operational sounds.  (→84)
 ■Flash
No flash emitted.
 • The flash becomes unavailable in the following cases. – The flash is closed. 

(→144)
 • Set [

Shutter Type] to [AUTO] or [MSHTR]. (→180)
 • Set [

Silent Mode] to [OFF].  (→189) 
SQW0721     
						

							295
Others
Q&A  Troubleshooting
 ■Monitor
The monitor is turned off although the camera is turned on.
 • If no operations are performed during the set time period [Auto Monitor Of
f] (→202) is activated, 
and the monitor turns off.
It may flicker for an instant or the brightness of the screen may change\
 significantly for an 
instant.
 • This occurs due to the aperture of the lens changing when the shutter bu\
tton is pressed halfway

, or 
when the brightness of the subject changes. This is not a malfunction.
 ■Playback
Cannot view pictures. There are no recorded pictures.
 • A

 card is not inserted in the camera.
 • Has the file name of the picture been changed on a computer? If so, it c\
annot be played back on the camera.
 → It is recommended to use the “PHOT

OfunSTUDIO” software (→274) to write pictures from PC 
to card.
 • Set [

Playback Mode] to [Normal Play].  (→210)
Red areas in pictures appear blackened.
 • When the digital red-eye correction ([

 
 ],  [  ]) is operating, red areas may be blackened. →W
e recommend closing the built-in flash, setting the flash mode to [   ], or turning [Red-Eye 
Removal] to [OFF] before recording. (→181) 
SQW0721     
						

							296
Others
Q&A  Troubleshooting
 ■Wi-Fi function
It cannot connect to the wireless LAN. Radio waves get disconnected. Wireless access point 
is not displayed.
General tips for using a Wi-Fi connection • Use within the communication range of the wireless LAN network. • Is any device, such as microwave oven, cordless phone, etc., that uses 2\
.4 GHz frequency operated nearby?
 → Radio waves may get interrupted when used simultaneously

. Use them sufficiently away from 
the device.
 • When the battery indicator is flashing red, the connection with other eq\
uipment may not start or the  connection may be disrupted. (A

 message such as [Communication error] is displayed.)
 • When this unit is placed on a metal table or shelf, the connection may n\
ot be established easily

. 
Use the camera away from metal surfaces.
About a wireless access point • Check if the wireless access point to connect is in operating state. • Check the radio wave condition of the wireless access point. → Perform the connection closer to the wireless access point. →Move the location or change the angle of the wireless access point. • It may not display even if the radio waves exist depending on the settin\
g of the wireless access 
point.
 → T

urn off the wireless access point and then turn it back on.
 • Is the network SSID of the wireless access point set not to broadcast? →It may not be detected when it is set not to broadcast. Enter and set th\
e network SSID. 

(→261) 
Alternatively, set the network SSID of the wireless access point to broadcast.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.
 • T

ry switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of t\
he smartphone.
I am having a problem connecting to my Windows 8 PC. The user name and password are not 
recognized.
 • Depending on the OS version, on Windows 8, for example, there are two ty\
pes of user account  (local account/Microsoft account).
 → Be sure to set the local account and use the user name and password for \
the local account. 
SQW0721     
						

							297
Others
Q&A  Troubleshooting
The Wi-Fi connection is not recognizing my PC.
The camera cannot be connected to Mac computer/Windows PC via Wi-Fi connection.
 • By default, the Wi-Fi connection uses the default workgroup name of “\
WORKGROUP”. If the name of the workgroup has been changed, it will not be recognized.
 → Select [

PC Connection] then [Change Workgroup Name] in the [Wi-Fi Setup] to change the 
workgroup name to match that of your PC. (→266)
 • Please confirm login name and password are correctly typed. • When the system time of Mac computer or Windows PC connected to a camera\
 dif

fers severely 
from that of the camera, the camera cannot be connected to the computer \
or PC in some OSs.
 → Please confirm clock set and world time of the camera matches with time,\
 date and time zone in 
Windows PC or Mac computer

. When both settings do not match severely, please match them.
Images cannot be transmitted to the WEB service.
 • Confirm that the login information (login ID/user name/email address/pa\
ssword) is correct.
It takes time to transmit an image to the WEB service.
T

ransmission of the image fails midway. There is an image that could not be transmitted.
 • Is the size of the image too large? → T

ransmit after dividing the motion picture with [Video Divide] (→220).
 →Reduce the image size at [Size

] (→244), and then send.
 • It may take longer time to transmit when distance to the wireless access\
 point is far

.
 →T

ransmit closer to the wireless access point.
 • File format of the picture that can be sent dif

fers depending on the destination. (→242)
I have forgotten the password for the Wi-Fi.
 → Execute the [

Reset Wi-Fi Settings] in the [Setup] menu. (→205) 
However, the information you have set on the [Wi-Fi Setup] will be reset. 
SQW0721     
						

							298
Others
Q&A  Troubleshooting
 ■TV, computer, printer
No image appears on TV. Image blurred or not colored.
 • Not connected correctly (→

270).
 • The television has not been switched to auxiliary input.
VIERA

 Link (HDMI) is not working.
 • Is the camera’

s [VIERA Link] setting set to [ON]? (→203)
 →Check the VIERA

 Link (HDMI) settings on the device you are connecting to.
 →T

urn the camera off and on again.
Cannot communicate with the computer.
 • Set [

USB Mode] to [PC] (→202, 276).
 • T

urn the camera off and then on again.
Computer does not recognize card. (When using an SDXC Memory Card)
 • Check whether your computer is compatible with SDXC Memory Cards.  http://panasonic.net/avc/sdcard/information/SDXC.html
 • A

 message prompting you to format the card may appear when you connect it\
. Do not format the 
card.
 • If the [Access

] indicator on the screen does not go off, turn the camera off before disconnecting the 
USB connection cable.
Cannot print when connecting to printer.
 • Printer not compatible with PictBridge. • Set [

USB Mode] to [PictBridge(PTP)] (→202, 279).
The edges of pictures are cut off when printing.
 • Release any trimming or edgeless printing settings on printer before pri\
nting. • The aspect ratio of pictures is dif

ferent from that of paper used for printing.
 →If printing in shop, check if 16:9 sizes can be printed. 
SQW0721     
						

							299
Others
Q&A  Troubleshooting
 ■Others
The lens makes a clicking noise.
 • When the camera is turned on or of
f, the lens is moved, or an aperture operation is performed, 
such a noise may be heard. This is not a malfunction.
 • When the brightness changes after a zooming operation or moving the came\
ra, the lens may make  a noise while adjusting the aperture. 

This is not a malfunction.
Zooming stops instantaneously.
 • When using the Extended Optical Zoom, the zooming action will stop tempo\
rarily

. This is not a 
malfunction.
Red lamp illuminated when pressing shutter button halfway in dark locati\
ons.
 • [

AF Assist  Lamp] is set to [ON] (→191).
Camera is hot.
 • Camera may become a little warm during use, but this does not af

fect performance or quality.
Clock is incorrect.
 • If you do not use the camera for a long time, the clock may be reset. → Reset the clock 

(→29).
When using zoom, picture becomes slightly warped and the edges of the su\
bject become 
colored.
 • Pictures may be slightly warped or colored around the edges, depending o\
n the zoom ratio, but this  is not a fault. 
SQW0721     
						

							300
Others
Usage cautions and notes
When in use
 ●Keep this unit as far away as possible from electromagnetic equipment (\
such as 
microwave ovens, TVs, video games etc.).
 • If you use this unit on top of or near a 
TV, the pictures and/or sound on this unit may 
be disrupted by electromagnetic wave radiation.
 • Do not use this unit near cell phones because doing so may result in noi\
se adversely  af

fecting the pictures and/or sound.
 • Recorded data may be damaged, or pictures may be distorted, by strong ma\
gnetic fields created by speakers or large motors.
 • Electromagnetic wave radiation may adversely af

fect this unit, disturbing the pictures 
and/or sound.
 • If this unit is adversely af

fected by electromagnetic equipment and stops functioning 
properly, turn this unit off and remove the battery or disconnect AC adaptor (supplied)/
AC adaptor (optional). Then reinsert the battery or reconnect AC adaptor and turn this 
unit on.
Do not use this unit near radio transmitters or high-voltage lines.
 • If you record near radio transmitters or high-voltage lines, the recorde\
d pictures and/ or sound may be adversely af

fected.
 ●Do not extend the supplied cord or cable. ●Do not allow camera to come into contact with pesticides or volatile sub\
stances (can 
cause surface damage or coating to peel).
 ●Objects that may be influenced magnetically should be kept away from 
the speaker or other magnetic parts of the camera.
 • Magnetized objects such as bank cards, commuter passes, watches, may be adversely af

fected by the magnetic influence.
Magnet
 ●Never leave the camera and the battery in a car or on a car hood in the \
summer. 
Doing so may cause leakage of the battery electrolyte, overheating, fire\
 or a battery 
explosion due to the high temperature. 
SQW0721